Sterling McCall Toyota Reviews

usually they proving exceptional services, but today not very happy, maybe due to Covid19 they try to have some hidden fee. they quote me for $84 for synthetic oil changes, so i told them i have couple email me for $44.95, he said ok, but later they applied coupon and charge hidden fee of rotate wheel for extra $29.. which i never got inform or ask ( i can get it for free at discount tire, because i bought the tires there).. so they trying to upsell the services without asking or confirm.. bad bad not sastisfied and not happy

Very friendly and professional staff. Best Toyota dealership in a country.

Service person was extremely helpful. The problem was diagnosed and cost of repair explained. Service was performed in a timely manner.

This is a review of the service department at sterling McCall. Toyota Tundra was purchased new from this dealership and most of the maintenance on the truck has been done here until the past few years (moved for work). I got my brake rotors re-surfaced here a few years ago as normal maintenance and got pretty bad brake shutter about half a year after the service department did the work. I took the car back about a year later (I was too busy to take it earlier) to get the brake shutter issue fixed (that the service department caused in the first place). They charged me again to get my brakes re-surfaced, and Lo and behold it s been about six month to a year and again the brakes have very bad brake shutter after I paid sterling McCall twice already to re-surface the brakes. At this time I didn t trust sterling McCall anymore and took the truck to another dealership to fix the issue. They told me that sterling McCall shouldn t have re-surfaced the brake rotors because they were supposed to be completely replaced at that mileage, so sterling McCall basically charged me twice for work that shouldn t even have been done, and ended up causing more issues on the truck down the road. Definitely won t be taking any cars here for service again, I should get a refund for the brake service they did to at least make it right.

Oscar gave me awesome service today very attentive and very knowledgeable and great customer service. Thank you Oscar

I have been taking my '14 Tacoma there for service since we bought it. I had an excellent experience when I bought it and, until yesterday, I had good service. I take it on either Saturday or Sundays. Yesterday, 4/08/17, at about 2:30pm I came in for an oil change only. Was told about an hour and a half... ok, no problem. Didn't know they close at 4. I went to pay right at 4pm and the cashier was not only snippy but rude and aggressive as well. She was going to be sure she got in the last word no matter what. She then shoved my paperwork over the counter with my keys and was extremely dismissive. We are going to trade our Tacoma in and get a Tundra... but not from Sterling McCall - you can bet on that. Oh, had my windshield fixed and now I have to go and finish the job as the guy left residue on the windshield. Now I understand why I never received a survey from them after I get a service. Done with that nonsense.

I love the great customer service that Tam Quach and Duy Vo gave me and my family! Tam is very helpful and answered all the questions my mom had. Whether you have bad credit or good credit they will try their best to work with you. Awesome people awesome service. Will recommend my family and friends here. Thank you guys!

Over the top quality customer service is consistent! All of our vehicles are serviced and purchased at Sterling McCall Toyota! The staff and service team treat you like family and not just a customer. The quality service extends all the way up from their management and senior staff. We have a great relationship with Sterling McCall Toyota and refer all of our family and friends.

Had my first service at Sterling today and what a professional group! Thanks for getting me in and out fast Rey!

I just purchased a new Tacoma at Sterling Mchall Toyota. The customer service here is great, they made me feel at home during the process. I will recommend this dealership to anyone interested in buying a new or used vehicle.

Came in for 30K mile service was able to get ride home, and the car was done in the time promised. Along with a inspection summary report. They even offered to wipe down of drivers area during this pandemic. Thank you for the great service!

Brandon checked me. Quickly, efficiently. Friendly. Then Will told me why my seat would not move. A towel was stuck in the mechanism. After discussion he agreed to try to wiggle it out rather than taken the mechanism apart which was going to be $400. It worked. Will is my hero!

Great service.. every.single.time. Thanks Mr. Rey Qui for amazing customer service.

Mr Aldrin Castillo gave us an excellent service, clarifying doubts, details, interests, everything related to our purchase interest. He offered options and proposed solutions. The financing interest a little high, but we are buyers for the first time. In general, satisfied with Sterling Mc Call Toyota ,. A thousand thanks, Aldrin.

This was my first and best experience with sterling McCall s representative sales person Mr. Maksud Kapadia. I and my husband were so impressed with his service. He took efforts in helping to make our decision from used car to new car which was affordable and gave us the best price. I would recommend all my friends and family to visit him . GOOD WORK Mr.MAKSUD. KEEP IT UP.

Fixed myself with rag after they said $1300 part needed. Brought my 2011 Sequoia in because Cruise Control in error mode. They said Laser Distancing part is $1300 to fix plus labor so I elected not to fix. They did not charge me for the analysis so that was much appreciated. When I got home I googled the part and found it for $830 delivered. Googled to see where it goes and found it is made into the front bumper, 2 bolts and one plug accessible inside hood so might be a DIYS fix. BUT WAIT... Saw the face of laser was dirty so cleaned off bugs with rag, now my Cruise Control is working fine. I think service should have actually looked at the part along with the computer analysis to see that it just needed the bugs on the face of laser wiped off. Hopefully this will help somebody else avoid an expensive repair that is unnecessary.

Long waits, and has a staff that will list things on your bill to fix, that don't need to be. Their service department is only there to make money, instead of servicing your vehicle.

I brought my vehicle in last week for an oil change, and what they claim is a free 14-point inspection. They told me my brakes were dangerously close to cause an accident. I took it to another mechanic and he told and showed me that they were fine. Saved myself $200.

NEVER GO HERE TO GET YOUR VEHICLE SERVICED.

They used to drop you off at work and pick you up when car repair is finished, but now they only drop off.

Fast and excellent service. They do not make you that much of a problem, at least I spent 1 hour there and left with my new car. Everything well explained and the seller very friendly.

I bought my first ever brand new vehicle here and I am SO happy I was introduced to this Toyota dealership by a friend. I live an hour away from it and I still choose to make the drive to Sterling when my new vehicle is ready for its servicing, even though theres 2 or 3 dealerships closer to me. The salesmen are always smiling and ready to help or answer questions. The servicing crew are timely and efficient with my cars service, I have never waited more than 30 minutes to get my car serviced. Even the man at the cafe is extremely friendly. New car salesman, Allen Wanju, I would especially recommend. He would do anything to ensure you leave happy and stay happy. Thank you Sterling Mccall Toyota!!

Tony was inconsiderate. Took two hours to get an oil change. Charged me for stuff I didn't need.

Made an appointment for my regular oil change. Quick and easy. Clean! I always take my car there even though the warranty has expired!

Will was great and right to the point. He also got me in and out which is something that normally doesn t happen!

They provide good service, good selection and best of all they have best price.

My outstanding Service Advisor, Antonio Novoa is here and I highly recommend him for his professionalism, knowledge and honesty! I have used him for over 12 years and I am glad he is at Sterling McCall!

It's somewhat more convenient to go to Don McGill Toyota, but I find the service at Sterling McCall is just better. They service reps are very attentive and responsive. A gentleman named Pedro helped me today and made sure I understood and was comfortable with everything he recommended for my car. He also worked to get the service completed early so that I could pick it up the same day when my schedule allowed. Overall a rather painless experience!!

Brought a 2003 Camry, a 2004 4 Runner and a 2010 4 Runner from Sterling McCall in Houston because of their consistently great Service personnel, their fluid Process Flows, Punctuality, excellent workmanship.
Have been a repeat customer since I moved to Houston and am made to feel right at home by Their spacious waiting rooms with outlets to charge my electronics, free Coffee and a
Vending machine with snacks. I often choose to just wait otherwise I take the free shuttle they provide to my home

Two thumbs up!

The waiting time was very minimal. Despite the fact that I did not give them a call I was bringing my car. If your car is due for maintenance feel free to go, you may not even spend a dime to do that. But I expect they should have clean the car after working on it.

The technician was able to find out what was wrong with my vehicle and repaired it quickly. It was free of charge which was a plus.

Will S. was extremely helpful. He got my car issues addressed quickly and when the courtesy shuttle appeared to be taking long, he offered me and Uber ride at no cost to me so I could get back to work on time. They went above and beyond in giving me great service Thank you Sterling M. Toyota for giving me 15 years of stellar service!

Being a first time car shopper was scary but thanks to Jeff Bemis help and guidance I was able to walk away with a great deal! Glad I was able to work with someone so knowledgeable.

I was really satisfied with my customer service agent Wilfred Solano; he made sure that I understand the service and walk me through the process.
He was able to help me to be able to pay for the service by going the extra mile to get me a discount from his supervisor for the service.
In these difficult times I really appreciate the professional service.
Thank you Will,
AAJ

Gone to service my new 2019 camry to solve the lag in acceleration and initial power. I explained them it is not giving the power of even corolla.. and the reply from the service professional was 'Camry is not V6 to provide the power of "corolla". And this was replied even without looking on the car. And the great thing after 3 hrs was like "they didnt found the complaint in computer softwere". I requested them to test drive with me and I can show the real problem and Service guy told there is no one to test drive it there. And the funniest thing is they are the autorised service center of tayota.
**It is the matter of safety while taking from the signal, taking existing to freeways, and also changing the lines and while overtaking**
This shows how much they care about the Safety of there customers.

Excellent attention and very good detailed answers to each question. Very pleased, I recommend it!

Free assessment of the car. Fixed the issue I brought it in for. Will definitely be returning in the future for more service. I just moved to Houston so I m glad I found a place that I can trust.

Very nice selection of preowned vehicles. Salesman was not too pushy, I didn't end up buying anything, however they still treated me as a valued customer.

I love the service dept. they always finish servicing me faster and faster each time I go there. it's become my go to auto maintenance shop.

Pleased with the way Luis & Pedro handled the 15,000 miles Service Maintenance of my Toyota Highlander on 15th Nov, 2019. Regards. YE

Courteous, quick and reliable. I came earlier than my appointment but I was not turned away or put on hold. Thanks, it made my day go smoothly.

Bad Service Job: 12/18/18, 10AM. My Highlander 2004: 3 services ordered: Oil Change+ Rotation+ Coupons ($24.99 for Oil + $9.99 for Rotation - Total =must be $34.98 + Tax).
Service Advisor: Oscar Casas did 3 wrong things: 1) did not do the rotation ( the car always in Express Service and not moved to the Tire & Wheel Bldg for rotation as they normally do). 2) Did not install the maintenance sticker in the windshied. 3) Did not bill correctly, charged me $46.63 + Tax).

12/20/18 ,11AM. I drove back to Sterling McCall (9400 SW FW 77074), talk again to Oscar and Mr. Derek, the Service manager. Oscar installed the sticker, Derek adjusted the price ( credited to my next service). They both said that the rotation was made in the Oil Change Bldg (I don't think so because this job can not be technically performed in the Oil change Bldg???.).

I am their customer more than 10 years and this time I/m sorry that I have to complain with the hope that this Sterling Dealer should be more carefull to gain customer satisfaction and to keep their reputation.

Thank you Sterling Mc Call. Merry Christmas and Happy New Year.
Nelson

The day I went to buy tires for my truck, they left my tires loose and used my tool that I had in the trunk because they did not have the delicacy to store it, luckily I did not have an accident because I realized it in time

Sales man named Parvez was the best sales man I have ever dealt with. He knows his cars and he also knows how to give perfect pricing according to his clients budget. I recommend everyone to go to Parvez and make deals with him. Thank you Parvez for all your help.

Just very poor service. Simply poor! The workers in the service department appears as though they don t want to be there. Customer service was horrible.

I just bought a used 2010 toyota avalon that had a clicking sound on the steering wheel each time I turn..They scheduled me and received right on my appointment time..checked my car for FREE for a diagnosis while I was waiting in their airplane-seat like lounge with free coffee..after an hour told me about the problem and gave me a quote..will be back to have it done soon..Edwin Solario was my point person and he was very good..will surely recommend them to my friends!!!

For the 2nd time I was treated very well, friendly staff such as Kathie, and it was great to be taken step by step through the process of purchasing my C-HR, feeling greatful

I purchased a vehicle from this location on September 21, 2017. The salesman, George Kolacherrill was superb. He explained all of the options to me regarding the vehicle I chose to buy. He was extremely patient and gave me his undivided attention. I chose to finance my vehicle through Toyota after realizing that they offered the best rates. Personnel in the finance office was superior.

Great experience today. Luis was the best! He got me in and out in no time. He is real positive person as noted when I drove up to the garage he was doing a little dance. He forwarded a copy of the report on my car Thank you Luis

Paid for car wash service but interior was done very poorly

Simply outstanding customer service by Shahid Usmani (Sales Management) and his team. When they have deals, they have phenomenal deals, compared to other dealerships. Shahid tries to go above and beyond and that extra mile is what makes him different. He recognizes customers after sale and provide post sale support which is beyond comparable. Toyota is a solid name and Shahid and his team at SMT is synonimous to that. Bought a new 16 corolla in the past for home and also eyeing on a Tundra Truck.

My favorite place to buy car. Sarwar Khan is top notch.

They all liars just want to take your Money with their lies

Prices for services and parts are way too high. Service advisers mostly not seeking your best interests.

Customer for long time and I referred them lots of friends and families - I sent one of my friend to trade his leased car to get another one - the salesperson Mr Farhan Qureshi made a deal for my friend which cost more than he was expecting- so my friend decided to go to another Toyota dealership and got the leased trade in with only $1 extra in monthly payments
I was wondering why this huge difference between two dealerships? Is someone whom I trusted trying to rip off ? I guess yes
Farhan started with 3000 down 400 per month by wasting 5 hours to make a deal- and ended for 375 per month- while don Mcallen Toyota gave his offer for $289 per month and 2500 down-means charging $89 extra in monthly payments for same vehicle trim

I have been going to Sterling McCall since 2012 when I bought my first car. My experience is always pleasant and this time was no different minus and issue when check in. I had an appointment for 12:40 pm and I was 5 minutes late due to missing my exit. Once I arrived I was asked to pull up several times and it took over 30 mins for someone to get to me. There were several cars that arrived after me and taken to maintenance during the time I waited. I eas there to get my AC fixed so needless to say I was very upset.

However, once they got to me the process went pretty smoothly and I was done and waiting for the shuttle in 20 mins. My repairs were completed in a timely manner and the staff was very helpful and professional.

I like toyota cars a lot of good quality yesterday I went to ask for information to buy one I had such a bad experience the person who attended us saw us with work clothes and said that the price and dow were high and payments the same I think not We could pay Mr. Carlos Martinez, the person who attended us is so racist that I preferred to leave that place and I did not ask him more

Excellent & honest service. Phillip was great explaining what needed to be done to keep my car safe on the road.

Very fast and courtesy maintenance team. The cost of parts, like every dealership, is high... but expected.
Very polite and knowledgable service team

I was totally surprised at how easy the car buying process has become. My car salesman, Ozzy Kalender, was absolutely amazing. He was very considerate and easy to work with. The experience was absolutely enjoyable and painless. The financial guy Amir was also wonderful. Any issues that came up they took care of immediately. Ozzy made sure my phone was connected to my new vehicle before I left the parking lot. They thought of everything! Highly recommend to get a new car here!

I had a great experience at Sterling McCall Toyota. The staff was very helpful and got all the work done in an appropriate amount of time. Cedrick, in particular, was very helpful and answered all my questions. Thank you to the whole Toyota team!

Awesome service! Wait time was minimal. Seems like as soon as I sat down to check emails, service tech told me I was done. I was there about 20 minutes for a 15k service.

Thanks for the great service. As always the folks in the service department never disappoint me.

Everything from our first conversation to picking up our new Toyota went without a hitch. Bella was friendly and provided service like we have never seen before at a dealership. We are totally satisfied customers and highly recommend Sterling McCall Toyota, and Bella as a salesperson. Thanks for making the entire experience pleasurable!

I went to Sterling McCall Toyota after having a horrible experience just before and Sterling McCall definitely changed my attitude towards the car business. Victor, my salesman, was amazing honest and kind. He guided me towards finding my dream car and was truthful along the way. From the atmosphere to the staff, I couldn t have found a better environment. Thank you, Sterling McCall!

Rey was very attentive to my cars needs and I came in for an oil change but found out I didn t need it so I just got a tire rotation and inspection and change filter. A couple week later my tire pressure light came on and don t know what else to do. But good service over all

One of my older vehicles is a corolla that I come here for regularly for parts. Depending on who is working is the level of service and knowledge you will get . most of the time it is a good experience

I purchased my first car here in 2012. Since then, I ve moved to several cities and visited various Toyota locations for servicing but this one is by and far my favorite. The customer service is superior and I love that Luis Hernandez is still here! For the past 7 years that I ve been coming here, he s been a friendly and familiar face that has always taken care of me and my car. I have appreciated that they re always making improvements to their technology systems to keep me updated via text and provide me with the multi point inspections electronically.

I am looking to purchase my next Toyota vehicle and it s also going to be from this location!

It's great experience for agent Edvin service on Taipei Economic and Culltural Office 2014 Toyota Sienna.

Bought my first car this past 4th of July and I couldn t be happier with everything they did to come to an agreement with me. Not to mention how much I love my car.

Great place to have ur serviced. Awesome people work there

Awesome customer service! Sales Person Owen helped me get my 2019 Camry! Melanie in the finance department helped me as much as possible for me to be able to get my awesome car!

The service I received at Sterling McCall was superb. Rick Howell was my Advisor and he answered all my question thoroughly. He was very patient and detailed with all my questions. I will def be coming back.

Brandon Ross Great Customer Service Each and every time I come in for service

it was time to trade in my Totyota highlander for a new Toyota Rav 4. The staff was excellent. No haggling no pressure. I got a silver 2019 Rav 4 with a warranty and a pretty good payment on a loan. We shopped many banks and lending companies until we got the right terms I was comfortable with.

The process took about 3 days but that's because I was shopping another dealership and looking for the best deal as possible. Sterling McCall won this competition. Price was great too.

We had a great experience at Sterling McCall Chevrolet. We went to look at an Orange Chevy Colorado. We had the privilege of working with Carlos Padilla as our sales rep. He was very courteous, knowledgeable and friendly. He worked very hard to help us get a deal that we were happy with. It was evident how much he cared about our needs. We also had the pleasure of meeting the manager, Maurice. He was great and helped us get to where we needed to be payment wise. We also worked with Pleasant in finance. He was nice and attentive. Overall, we had an awesome experience and would highly recommend going to Sterling McCall Chevrolet if you need a vehicle. Ask for Carlos, he will take amazing care of you. Thank you Carlos Padilla, Maurice, and Pleasant, we love our new truck.

Sincerely,
Kristen and William

I am satisfied with the state of my car now, having gotten fixed by Sterling McCall Toyota.
However, I just feel like it was expensive and the impact of the $899 is still been felt, especially now that the economy state has drastically dropped- I just thought I could have had some sort of more discount.
Regardless, I enjoyed the quality of services rendered to fix my car.
Thanks guys.

Usually they are professional but this time I had a recall on my toyota Camry dashboard and it is taking time to get parts.

Unwilling people you could ever meet at this dealership! They need to look up the word "negotiation." Manager came in and told me straight up "gentleman, there is nothing we can dofor you, we are so far apart." Didnt even offer his price and just let us go. Also on the paperwork that was bought initially to show the price, this dealership has way too many add on fees they charge for no reason. Sales guy was Joshua Antonio, just kept on saying "this is the best, this is the best, i am saying no to your offer, three times but REFUSED to tell his price to even do the negotiating. If you are in market to buy a new car, please educate yourself on "add-on charges" and there are alot more dealerships that will offer a better service than Sterling McCall. Save your time and money!

Wonderful technicians, very professional and always have positive answer to your questions and problems

I've been here many times for services and will continue to do so for many more.