Sterling McCall Acura Review

David P. is an excellent advisor. Super nice, attentive and responsive. Mr. Joseph the shuttle driver is so kind and we have great conversations. Tim, the manager I believe, operates in excellence and this clearly trickles down to the team. I rarely give reviews but had to give props where it is due. I won t be taking my car anywhere else!

Drew is an excellent salesman. Super friendly, knowledgeable and comforting.

Really take care of the smallest details!

Went in on another issue last week, I thought I had to pay a good chunk of money because it was my rotors. The service manager researched the warranty I purchased with them, and everything was covered. Get the warranty.

Great service. Everything was performed as promised. Antonio Mora is an exceptional service advisor who always goes above and beyond. I am very pleased

Astonishing that in 2018, Mr Alexander, a Manager in the Pre-certified Department, is still implementing shameful "BAIT & SWITCH" tactics to one up and confuse potential new Acura buyers.

Great experience! Quick to accommodate my wants and needs without feeling the pressure to rush into a final decision

My service tech David, is always attentive and listens to my concerns. He takes the time to explain what my options are and exactly what will be needed.

Ismael was wonderful. He got me in quickly, went over everything that I needed. I will gladly go back, as long as Ismael is there to help me!!

Great service at this location. I was booked with Brodrick and he got me in and out.

I (Mathew) took my wife s MDX for an A 1 service today and Juan at the dealership made sure I was in and out quickly while ensuring all the required services were completed to my satisfaction. Thanks Juan.

Always treated with the upmost respect when going here! I live across the highway from an Acura dealership but I still choose & will always choose to travel & give them my business!

Thank you Sterling McCall Acura. You did a great job. I appreciate the details given and recommendations as you served my TLX. Thanks again for helping me to keep my car running well.

Service advisor Mike Hopkins and Technician David Sierra were amazing and took fabulous job taking care of me in a very timely fashion. Excellent experience with them.

Brandy was excellent! Great service and very knowledgeable

Great selection of cars...they had the exact car I wanted and they worked with me for the sale. Everyone was friendly and professional and the gentleman I worked with really new the details of the car. It was a great experience all around.

Terrible customer service. We wanted to look into a nice sized SUV with third-row. We parked and met a sales associate who pretty much handed us off to someone else on the phone. After waiting in his office for a while, he handed us off back to the first guy because he had an appointment. The first guy was extremely new and kept showing us his computer screen while he was doing searches. We could've done that ourselves at home. Very inexperienced and it took him 3 to 4 tries to finally pull up a car for us to see. I just wanted to take my family and get out of there. I went to another dealership and eventually got a Honda Pilot instead.

Drew was very helpful and patient when it came to finding the car that I absolutely wanted! Please go in and ask for Drew "The Englishman". Even after the purchase he has touched base to make sure everything is running smoothly! He truly went above and beyond! Thank you Drew!

I had a great experience at Sterling M. Acura. David was kind & extremely Helpful. I would definitely go back.

Thank you Antonio Mora service advisor taken care of our 2018 Acura MDX. Excellent customer service experienced and we will see you in our next service appointment.

Minh Nguyen

Was in the market for a new 17 MDX, went to John Eagle Acura and got the worst service ever! I was about to pick up a 17 Honda pilot but at my wife's request, i decided to give Sterling Mccall Acura a try.

Darrell Babineaux (who is not your typical sales guy, that has no interest in customer and all they want to do is to make a sale) he went above and beyond to make me feel comfortable with my purchase, gave me expert advice and the best value for my money.

I'm an Acura customer because of him.

No one would help me I stayed at the dealership for 35 minutes looking for a car a no one even bothered to offer help I will not come back here !!!!!!!!!!!!!!

Mr Tri was very attentive and did an amazing job accommodating my needs. He even called me after I had already left the dealership to make sure everything was okay with my car! Best service I've had there!

Adam was my salesman. He was very consistent and helpful during the buying process (of course). However, as soon as the deal was sealed he became the complete opposite (not answering calls/text messages). Now, my credit union's collection department is contacting me because Sterling McCall never sent the check that was due to them (I traded in my vehicle) but he kept contacting me about the check from my credit union which they have been received and cashed. I have purchased multiple cars & never had this type of experience. I understand his line of business but you should never make a customer feel this way. I have no problem with Sterling McCall overall, but this is not right and was handled very poorly. He ensured that the check was received from my credit union, but I guess it was not important enough to ensure they received theirs. Ending result, they are holding me liable for two car loans. ONE of them with late fees for a vehicle I no longer own/that has been sold.

Sterling McCall performed the b123 service today. Provided a loaner. Was a little late in getting it ready. Waited 30 minutes at the dealer. I had incurred a 1300 brakes bill at a 3rd party site (got towed) 2 months after having my brakes flushed at your dealership. Agent was sympathetic but that was it. Will influence my next car decision. You should have known that.

Just got my car back this morning from Sterling McCall Acura. I took it in last Friday morning and was immediately offered a free loaner. Happy dance! (With EZPass) So no tolls to pay for me!

Antonio Mora was my service agent and he asked all the right questions and listened to all my concerns and took note of everything so the technician could address them all. I was contacted later that day by Antonio and he let me know the inspection had been performed and everything that passed as well as failed. I also got a hard copy of this via e-mail so we could discuss items one by one. I was never rushed through anything and feel like he really wanted to do whatever I chose.

I had a good portion of the recommended work done and it was all things I knew would need to be addressed. The tires however were an unexpected problem and I asked if he could get the brand I was wanting. He tried and made calls but was not able to get my desired brand. I will be taking it into the tire store Friday to deal with that but I have to say, the dealer price was much better then what I'm getting at the tire store and the alignment was a better price than Midas as well.

Overall I am quite surprised to find my bill in the end is actually cheaper than it would have been to have all these things addressed at the local mechanic. I am thrilled to have all the OEM fluids and parts and still get a good price.

I would highly recommend taking your Acura into Sterling McCall if it needs any attention. The complimentary testing they do will amaze you. They let you know all issues the car is having and I am even more pleased that they let me know all the things that were doing great. In the end I will absolutely go back in the future. No hard sells and they treat you right.

Really good first experience!
I will come back.
David was my advisor, he was great.

My Advisor was David Gilbert. He is super professional, smart, and fast. A big thank you to David.
I had an issue with our leased Acura RDX. I got an appointment for the service. When I arrived, the staff treated me very well. In 10-15min I was leaving the dealership with a decent loaner car (a 2018 MDX) . Next day, my car was ready for pickup. I dropped the loaner car and picked up my car and the whole thing took less than 5min. This happened during Thanksgiving week.
Thanks to Sterling McCall Acura, and to David Gilbert.

Service was fantastic. David was there to answer all our concerns and questions on our vehicle. We ended up fixing the front brakes based on inspection recommendations, and the car is working great now. Since we were only planning on doing an inspection and the fix took more time, David called Ubers for us to go home and come back when the car was ready. Very professional, happy I came here!

Great Service, Juan Marcias my service tech was wonderful. He made sure to go over everything with me. Was not pushy about getting additional services, gave honest feedback which you don't see often at dealerships. The location was very nice, clean and stocked up (coffee, water, snacks.) Overall Great Experience, Juan is the man!!!!

Highly recommend Sterling McCall Service Dept. Great customer Service!!! Ask for Antonio Mora he will get your job done!!!

If anyone's looking for Great deal. Come and asked for Mike Duong. Best salesman and great service ever. Before and after the sales. AAAAA+++++

My salesman Darryl Babineaux was knowledgeable, patient, and kind. I didnt feel pressured and I can see a relationship growing. It's good to you'll be taken care of as an ACURA CLIENT!

Purchased a 2020 mdx - negotiated pricing via email - pricing was based on financing with Acura so was very competitive and hard to resist.
The closing experience went well -
Although it seemed that there was a lot of paper generated that could be digital.

Worked with Muhammad the sales rep and Johnny the finance manger who were both easy and pleasant to deal with.

Russel was our salesman and he went way above and beyond for us. He found the perfect pre- owned vehicle for us, He was so helpful. He was not pushy and delivered on everything he promised. We highly recommend Russel and this dealership.

Thank You, I came to replace a battery I purchased from Sterling McCall Nissan 2 years ago. I was treated with courtesy by knowledgeable people . My experience here was rewarding-

The service advisor was very attentive and courteous. He explained the inspection results for my vehicle thoroughly. I was very pleased.

The car shopping and buying experience was first rate. I appreciated being able to browse their entire inventory online allowing me to know which cars I wanted to test drive before ever stepping foot on the lot. The sales associate was also vet helpful and knowledgeable about the cars and the buying process. I hope to use Sterling McCall Acura again for any future car purchase.

This is an update to my previous review.
The dealership called me back, I went up there, they took me to the paint shop, and the paint supervisor talked directly to me about how to repair the paint damage. I told them the areas needing repair and the sales person agreed and told them to do it.
I will be picking up my car tomorrow, and I have full confidence it will look great.
It is truly worth spending extra money, if you can, and buy Acura. In addition to a great driving experience, you get to deal with a dealership that will not let you leave with a heartache.
Thanks Acura, thanks Sterling McCall, and thanks Emad (the sales person).

(OLD Preview) I purchased Acura MDX 2016 on Friday, April 20th 2018. The salesman brought the car to me to test drive it, the car was a bid dirty (dirt and rain), I drove the car, it drives very well. The car had a minor bumper damage that the deal said they will repair right away. So we agree on a deal and signed all paper work. Later on i discovered small paint ships that couldnt see when the car was dirty.

Appointments available. Quick service turnaround time. Love the vacuum, car wash, and tire shine.

Great customer service. David in service is the best!

Took a little longer than expected. Tri, Service Agent apologized and exhibited true customer service.

Overall... I am very satisfied. I do hope that records are kept for over a year to verify my work was done at their shop.

Best car selection is Houston! Service is outstanding. Great experience. Awesome facility

Was very happy with good service from sterling McCall Acura service advisor Brandy was great and friendly.

I am retired from the auto and RV profession, I made an excellent living from it with superior customer service. Shelby Eastin and the Sterling McCall team made my purchase a delightful experience! I don't ever do a survey but I feel it is necessary to acknowledge professionalism and courtesy that has been missing in today's businesses. Shelby is one of the most personable and professional salesperson I have ever had, in any industry! I would highly recommend he and his dealership to anyone, I will definitely will be a loyal customer! James Fryer

They were prompt. I came in for my 10k service and oil change. Everything was done quickly. There was hot chocolate being served which was a nice early morning holiday perk! They were great. Kind. Professional. And also friendly. I do appreciate being remembered by earlier service agents as that is also excellent customer service. Thanks esp to Bobbi.

Update 2/7/19
Brandy is in the service Dept. Between her and Juan, I know I m in good hands. She has most recently looked after me and has been so so considerate. She was flexible with my needs, helped me with a safety recall that needed to get done, and also just treated me so so well. I cannot be more thankful for the people person element that Brandy offered. She s super sweet, generous and very understanding. thank you Brandy!

David the service advisor did a fantastic job of making sure that my vehicle was serviced in a very timely fashion and that all service was performed was done properly. His friendly, helpful personal attention is highly appreciated and indicative of the professionalism exhibited by the staff and service department. Please be sure to convey my deepest appreciation to him for his help today and job well done!!!
Much thanks, Dr. Wayne Bolander

Drew the Englishman and Mr Fraser, made what could have been a horrible experience a great one when I purchased my MDX. Drew made himself available for any questions that I had prior to my visiting the dealership and Fraser gave detailed insights into how everything worked..which I promptly forgot after I drove off the lot :d. I would recommend this dealership to my family and friends.

Got service finished from the gentleman David. Nice and fast. Thank you so much.

David took care of my car today. It was in for an oil change and he gave me a comprehensive report on my car and his suggestions on what should be taken care of next. Car got a car wash too. Great service

Fast, fair and friendly! Super nice wairwai area also.

I dropped in after getting a jump start.
The service advisor had my battery replaced and I was back on the road in 90 minutes!!

Great service and very friendly. I would definitely recommend them to others.

Well i had a good friend referred me to to this dearship the problem that I was having with my car. So he help me,and put me into a new car. I tell u God is good all the time..

I want to start off and say I went to Sterling McCall Acura for maintenance for my Toyota that I previously bought from them and drove off in a BRAND NEW ACURA!! Darrell Babineaux told me about the great promotions and what options would be best for me. Even though he had multiple customers and I never felt neglected or unattended. If you're looking for a salesman who is looking out for the best interest of his clients, ask for Darrell Babineaux. Customer service was impeccable from start to finish. Darrell is honest and makes buying a car a breeze. I will recommend him to family and friends. I'm so excited to be apart of the Acura family!

Mike Duong is very professional and courtesy, he is cater to my needed not what I wanted. We walk in and walk out with a new vehicle in less then 2 hrs, the whole team at Sterling McCall Acura was great from the start to finish. The GM (Kim ) she come out and thanks me for my business and the Finance Director (Bobby) handle the finance very smoothly and he did not try to sale me anything that I don t need. Yes I did shop around and don t know which one we want, from Audi, Lexus, BMW and MBZ and we end up with the Acura RDX A-spec. the team at Acura Sterling McCall sold me on a great service, integrity and they make you feel like a part of their family, so if you are ever in the market for a new Acura or Pre-own vehicle please give Mike Duong and the team of Sterling McCall Acura a opportunity to earn your business and become a part of your family. Proud owner of a new Acura!!!!!!!

Antonio Mora addressed all my concerns and even took time to see me between scheduled appointments. He was very professional and stayed in contact me with me by phone call, returning my messages and emailing me promptly on every update to my cars service. I appreciate that level of professionalism and customer car.

They took excellent care of me and explained the repairs needed for my vehicle, the cost and why.

Thank you guys. The service was quick and painless. The price was amazing and I would recommend Sterling McCall Acura to all my friends and clients.

Good service, friendly staff. Quicker than most other car dealership services!

Worst place ever !!!
Take me months to deal with them get right regeneration for my vehicle ! Over charge me on taxes! I talk to them about that, no one wanted to admit mistakes, then stop responding or calling me back totally!

P.s now is a year pass I receive my taxes back from them .
P.s 2 years after I sold the car . Call them to cancel the extended warranty . Take me over 8 months to get money back for warranty!

The service center staff have always been excellent, up front and extremely accommodating. I've been going there for 12 years now. They're good people.

Worse place ever! Don't waste your time going to buy a vehicle on this place they don't care about the customer they just want money, not matter what, I don't recommend this place at all, As soon as you get the car almost new It will star giving you trouble, Go somewhere else! This place is a mess the managers are so rude!

I met Sunny when I needed to schedule my appointment to get my car serviced for a recall, routine tire rotation, and oil change. After some hiccups on the day and time of the schedule to get things done in the per-arranged time Sunny was understanding, courteous, and attentive to my needs in what I needed for my car to be fixed and how it was fixed. Great customer service in the service department.

Best car buying experience I've ever had! Darrell Babineaux was on top of his game! He is awesome and I would totally recommend him to all of my family and friends. He will for sure take care of you! Far as the rest of the team, they were awesome as well! This place rocks!

Sterling McCall Acura has the best service center! Bobbi was very patient with me and my list of to dos! The techs are awesome too!

Awesome customer service by David Gilbert. Everyone could use more service consultants like David who shows that he genuinely cares about customer's needs and concerns. Great job David!

David in service accommodated my challenging schedule and was able to get me on the road quickly!

This is my Third Acura that I have bought from this dealership and by far was the Best overall experience out of the 3. Thanks to Mr. Darrell Babineaux, I will recomend my friends and co workers to visit.

David Gilbert is a top notch Service Consultant who always has a pleasant and professional attitude. He is truly knowledgeable about my Acura vehicles and pinpointed my car s issues and needs. He scheduled my appointment and was able to see me early and get me back on the road within the hour. I appreciate his Timely response to my questions and emails. Acura needs more reps like David.

Great customer service, I bought a E550 through Darrell Babineaux; Delivered the vehicle same day... I live three hours away and he drove all the way to San Antonio after he got off work. Awesome man to deal with and a new friend of mine.

Thank you,
CG

Car buying experience was phenomenal here!! Adnan Shami was my salesperson and made me feel super comfortable throughout the whole process. I ve been to dealerships and been buying cars for 20 years and I ve never had anybody exceed my expectations of customer service! Ask for Adnan!

My service advisor Dave did a great job & had my TLX fixed in less than 2 hours.

Great service advisor in Kevin. Very professional and customer centric!

Went to regular service and maintenance, Broderick was awesome. Very helpful, open and recommended what was best for me and my situation instead of trying to sell me more. Highly recommended!

Had a good service. Antonio was very helpful, quick, professional and did not ask for anything that I did not need. Great experience.

Dealt with 3 different service reps in my first 3 visits . All have been excellent

Christian (Service Advisor) is awesome. During covid I had extreme troubles coming up with the money to get repairs done. My job kept promising me money that just wasn t coming in. I have a family to feed and support and Christian did all he could to work with us. Dude seriously has a heart! Needs to be promoted to management

Adonis stepped up & assisted me and another service rep Jackie on getting my radio and navigation back up & running. Thanks Adonis!

Too bad the salesman didn't allow me to do a test drive on Friday when I wanted to look at a TLX, however the salesman at John Eagle sure did on Saturday and made the sale. Way to go!!

I get AMAZING service each time I bring my car. My service advisor, Broderick, is always so helpful and goes above and beyond to make my experience a great one!

Great turnaround. Provided loaner car. A big shout out to Brandy Ramirez (service advisor) she is awesome!

I had a flier sent to me by Sterling McCall for an Oil Change for price of $19.99 any of their locations. But I was told by the adviser that it only applies at other locations not this one. Other than that the service was OK but I don t think I ll be back at this Dealer for service or purchase.

My service advisor, Broderick Edwards always takes care of my vehicle's needs. I have been a customer of Sterling McCall Acura for 9 years, and I am always pleased with the service I receive.