Sterling McCall Acura Review

Sunny was very helpful and knowledgeable. I always like the service provided by Sterling McCall Acura. Great place.

Before you buy Acura - specifically MDX 2018 and at this dealer, read this:

Below is the summary of the timeline that I have requested for the service on the defective vehicle.

1. Purchased date: 12/22/2017 (see attached file) brand new MDX 2018 here at this dealer.
2. Cracking noise under the steering wheel in every turn and gas tank badly shaking when it is in motion. First repair requested date: 01/15/2018 Repair was denied.
3. Second repair requested date: 02/08/2018 after the noise got much louder. Repair request accepted and vehicle left at dealer for 5 days, steering wheel with cracking noise repair was attempted, but did not fix the problem. Gas tank shaking was denied.
4. Third repair requested date: 02/15/2018 for the same problem. Vehicle left at dealer for 7 days, steering wheel with cracking noise repair was attempted for second time, but did not fix the problem. Gas tank shaking was again denied.
5. Fourth repair requested date: 02/27/2018. Repair request was denied and passed on to Acura client relation office.
6. First contact client relation office on Sunday 03/04/2018. After 2 phone calls in 2 weeks, the rep. said nothing he can do.
7. Now I am bearing with the Texas Lemon Law and probably a law firm if needed.

Acura puts your safety on a side, so think about it twice before you buy.

Brought my daughter s car in for an oil change and inspection. An additional issue was uncovered and all repairs were done very quickly.
Our service manager was a pleasure to deal with as well. While he pointed out various maintenance items that needed completion, news no one really loves getting, he was very measured in how he presented it which made us more inclined to both accept the information and act on it.

This dealership ran my credit and sold a car I was looking at without even letting me know the car had sold!! The sales person Ansar that was assigned to me was absolutely AWFUL at communicating anything to me. Do not recommend this dealership at all, take your business elsewhere.

Antonio Mora, Darrell Babineaux and Darrell's Assistant (Dee) were awesome in making my transition from my 2004 TL to my new 2016 MDX. The staff made the process of purchasing a new car exciting again with out the hassle .Everyone made sure I was happy with my new 2016 MDX !! .. Special Thanks to Thomas and Ray Lee in making it happen!!

Broderick is absolutely awesome!! Being a female and learning my MDX, I am completely trusting of the knowledge that Broderick shares with me!! I like most that he does what he says he will do!!

My guy is Burk. He is very helpful and kind. Do not have an overall idea about the service, but they have free coffee a muffin. that makes a big difference.

Purchased my first Acura ever, and I'm loving it! I worked with Juan, and he was super helpful during the process. He wasn't overly pushy about the sale, and helped me understand the features and options of the purchase. The finance manager(Jules?) Was also very friendly and personable, and explained paperwork very well. Also, I got a great deal on my car!

I recently purchased through Sterling McCall Acura. Mui Dong was my amazing salesman. My entire experience with this company and all of it s staff was positive, from the moment I walked in the front door until I got in my new car and drove away. And beyond. They gave me top dollar for my trade, didn't pad the deal with a bunch of BS fees, and they put their best price out there from the very beginning. I have never had a more positive buying experience. They have definitely earned a customer for life whether buying new or used.

This is the BEST dealership I've ever visited. All the employees are super friendly and treat their customers with the best service. If you are looking to purchase a new Acura, you should visit this location. All the employees are wonderful, but I highly recommend speaking to Mr. Jason Foster or Mr. Ronnie Metersky. They are fabulous!

Sunny was able
To quickly help me get my service even though I came in at the end of the day. He explained everything to me and was kind!

Not usually a fan of taking car for service at a dealer, but had some problem with the computer controlling transmission that my local mechanic couldn t fix. They diagnosed and fixed the problem along with a full inspection of the car and washing it when the work was done.

Darrell Babineaux and Mr. Patel worked very diligently to put me in the vehicle that I was looking for. I am grateful for all of their help. They were very professional.

Muhammad was our sales rep. He was very nice and helpful. I fully expected the sales rep to be pushy, but Muhammad was not at all.
Very pleasant experience. We went to look at a used/certified MDX and he was helpful by having it ready and disinfected when we arrived. (We all wore masks and he had on gloves as well) After a test drive and discussing our desires, he suggested we consider a brand new one. We ended up buying a brand new one! They had really great incentives and it's the first brand new car we have bought in 30 years!

Always a positive experience despite how busy they are here.

Great service here. The associate Brandy Ramirez is a wonderful person to work with. She knows her job very well. Whenever i go there i want to wor k with her only. Five star ssrvice.

Salesman Shawn was very helpful, knowledgeable and courteous when I was looking for an MDX, so earned my business and I love the car. Thanks Shawn!

"Bad customer Service" I just bought a used Acura at this location. The salesman told me it had working hands free calling. When I tired to use it I learned the previous owner put a pass code on it. They said they would fix it but I'd have to pay full price. The salesman even told me to go to Gillman because I'd get a better price.

Wife and I purchased 2016 MDX last week. The trade in was appraised very reasonably, right were we expected. Sales associate Mike and Sales Manager Sam worked closely to meet our needs. I'm not planning to visit the service department much (after all, this is not Audi), but the waiting area is nice and comfy with coffee and snacks, so I'm sure I won't mind the wait.

Could hire more sales reps. Wasn't able to get help.

I ve been driving Acura for years and I prefer to lease my cars. Sterling McCall Acura is great! This time I worked with Hermie and Bobby who were fantastic! The GM, Kim was great too and even stepped in when they new I had a time constraint. I appreciate the team here and thank you to everyone! Very happy with my new MDX!!!

I have Pros and conns about this place, after standing there for a while waiting to get support it wasn t until Service Rep Ternisha acknowledge me after her phone call. Explained my battery situation. Obviously they had their procedures that they weren t able to assist due to not having access to vehicle records. 5 minutes after I left and she called me back to return in order to change the battery.
After I returned they didn t know I only had the battery. After she spoke with other service reps they really couldn t assist without Vehicle. However Trenisha spoke with manager in order to make it happen. In the end she was very supportive and multi tasking with other customers.

I just had a great experience with Antonio Mora and Sterling McCall Acura with the servicing of my 2015 RDX. I had to also replace a rear view mirror which meant I had to leave my car overnight. But no problem; they gave me a loaner for free and called me when my car was ready. I was in and out effortlessly.

Fraser Ross is honest, amazing feel for his customers. Upfront with price and no pressure sales. Really made our visit to an auto dealer a pleasure. Thank you Freaser!!

This place is a class act and very nice and the service team was knowledgeable and kept me informed while my car was in the service.

Mike in service was courteous.

Top notch Dealership, excellent no-pressure experience. I felt my sales rep, Shelby Eastin, was genuinely interested in helping me meet my exact car parameters rather than simply chalking up a sale. My experience with the Business Manager was also low key and very efficient. I left feeling positive about the entire experience. Will definitely return when I m ready for a new car.

They always provide great service at a reasonable price. Since I've owned my 2013, I haven't been anywhere else for service; even tires.

Jay is very nice and has good knowledge. Trusted service advisor!

Overall experience was great. Shopped around 10 dealers that had the specific car I was looking for. Liked the way Darrell Babineaux went above and beyond to make sure the car was right. As a buyer, customer service and the little things matter more to me. Will definitely recommend anyone out looking for a car to set a meeting with Darrell Babineaux.

Bobbi was very friendly and efficient with checking me in and discussing my service needs. I always bring my car here for my services and will continue to do so. Excellent customer service.

Friendly staff, all strive to make the car leasing experience smooth as possible.

Sterling McCall Acura completed my service in a timely, professional manner. Everything completed to my satisfaction. When I arrived I was greeted by their representative, Adonis. Adonis had excellent customer interaction, informed me who my advisor was and got the appointment under way. Mr. Antonio informed me what was being done that day and made extra effort to get me over to my job on time after getting checked in. The service manager, Tim, drove me over to my job a short distance away when the van driver was assisting another customer! I appreciated all their extra efforts on my behalf. They called and texted when the work was complete. Sterling's great staff worked hard to please their customers.

Greeted by knowledgeable and friendly service consultant, David Gilbert.
Professional handling of our needs.
Followed up as requested

Juan M checked me in service with speed and efficiency. He made me feel confident about leaving my so loved Acura RDX with him to get preventative maintenance done

Brandy, my service rep is the best. My customer service experience with her, rival the services at 5-stars hotel. She is caring, customer oriented and professional. Thank you for having Brandy in your employment.

Sir,
When I took my Acura last Monday 10/3 for an oil change (with coupon $39.95), I was very pleased with the work, the report on the multi point inspection etc. Charlie was the adviser..

With that in mind I took my Honda CRV for the identical oil change (with the identical coupon) last Saturday 10/7, but was very dissatisfied with the service.
First of all , I did not see a report on the multi point inspection!!.
Secondly , the car dash board indicated an alarm that the TPMS was a problem , in other words there was less air pressure in my tires. There was no attempt to fill the tires with the proper pressure.
To make matters worse, I was overcharged by at least $5!

I took my Acura TL in for the 100k mile maintenance. I wanted some other things done as well. Christian was my Advisor. He was very professional and very courteous. He kept me informed with the progress with my car via email and phone. He called when an unexpected problem was found and sent me photos of the problem and then called to explain the issue. A very sress free process. I highly recommend Sterling McCall Acura.

Sterling McCall Acura has been fantastic to buy from and for repairs. They are timely and very fair on the costs. Friendly and helpful. Highly recommended!

I love Sterling McCall Acura. My advisor is a really pleasant guy. He is very knowledgeable and kept me informed throughout my visit. The service was performed quickly and my car was taken in the moment I arrived.

Took my 2018 Acura in for a routine oil change and replacement of the front grill. I was offered a loaner car for the duration of the service. Christian - service advisor was doing an excellent job and I got my car back on promised time. Many thanks Cris.

Christian was very kind and honest about all the needs of my vehicle. He also made accommodations for a customer appreciation coupon.

The wait time was as expected for a Saturday morning with an appointment.

I absolutely love this dealership my wife and I have never experienced the attention to detail that, we experienced while buying a car with sterling McCall Acura, Our salesman Darrell Babineaux was exceptional he made sure we understood everything about the vehicle we purchased, he also explained how to operate all the technology in the vehicle as well . I would absolutely recommend purchasing with this dealership and Darrell.

First off, I want to thank Mr.Darrell Babineaux for MY NEW CAR!!
He went above and beyond to get us the car we loved. It was great that we got Mr. Babineaux for our sales rep, he did not quit till we drove off in our New Acura. The waiting room is great also with cappuccino, expresso machine, free snacks for the kids.

Over all we had a great experience at the dealership.

Fast service. Friendly service rep. Car clean when we got it and no pressure sales. Also got it back before promised.

I've been a customer at Sterling McCall Acura for as long as I've owned my Acura and I've never been disappointed in the customer service or the quality of work they always provide. They have friendly and knowledgeable service advisors as well as fast and efficient technicians. The salespeople are also friendly and easy to talk to. You can definitely count on them to assist you with anything on your vehicle.

STERLING McCall Acura definitely goes out of their way for the customer. Appointment times are flexible, the cost (unless something unexpected comes up) is discussed with you prior to taking your car back for service and now with the pandemic present, plastic covers for your seat, shifter and steering wheel are used. Service advisor Antonio Mora is as usual on top of his game not to mention extremely professional and courteous.

Excellent service. Maintenance consultant was excellent and all matters were resolved.

Tri is the best service advisor at Sterling McCall Acura. Very friendly, generous, and helpful.

Aaron Strand was an excellent low pressure salesman. We negotiated the price online and I test drove, compared two vehicles and was home with a new car in a few hours. The finance team provided some great warranty options without being pushy. The thing that floored me is after I already decided to buy the car and the sale was closed they took the extra time to clean it up and top off the gas tank. Not cheap when we bought a gas guzzler. My wife was so happy when I brought the car home as it looked so much newer than it did when she test drove earlier in the day.

Great staff and management team. It was my first time buying a car, but they provided me with all the information needed to make the right decision.

I like to recognize Mike Hopkins as a genuine, professional, and honest Service Adviser. I have dealt with just about every major dealership in Houston, and I must say my experience at Sterling McCall Acura has always been pleasant one. Since I bought my MDX back in 2016, I have had my car serviced primarily by Mike Hopkins. He goes above and beyond every time and treats customers with respect. Mike does a great job explaining what I need, what it's going to cost, and when the service will be complete. He punctually follows up and returns calls as well, this has been one of my biggest pet peeves at other dealerships. Thank you Mike for making a not so fun experience (shelling out cash for vehicle maintenance) as decent as possible.

I Would Recommend Sterling McCall Acura To Anyone They Did A Great Job For Me

Very attentive and answered questions about the vehicles

Sterling McCall Acura needs an overhaul. My customer service representatives were courteous and responsive. One of the representatives seemed to look down and text on her phone a bunch during our conversation. Customer service 101 includes being attentive and engaged when you are speaking to the customer. If you are looking at something on your phone that is relevant to the conversation with the customer, let them know.

Aestheticly, the facility is junky and old. There was excess merchandise positioned outside the parts/service area, that was tacky. The chairs are torn and there were crumbs around the seating area that looks like it had been there a while. I took/have pictures of this just in case I needed to provide proof of what I encountered.

I visited Acura for a recall issue and not to have my car serviced. I left Acura alone in terms of servicing my car. I reached out to them 3 years after having my car to let them know the leather was thin and tearing despite me barely using the car. They told me I was on my own to repair the leather that was not their problem. When I tried to speak to someone at the dealership by phone I got the run around. I also contacted Acura headquarters to explain and they also were unwilling to view or resolve the problem with my 2012 TSX. Leather interior should not tear and fall apart on a 3 year old car that is barely used. I paid $ 800 to have the thin poor quality leather replaced on rarely used car. If you want to observe high quality customer service, visit Allen Honda in College Station, Texas. They get all parts of the customer experience right. I've been taking my car there for service for two years.

Also the dealer allows a third party windshield repair company to assess your car immediately after arriving at the dealership. Before I got out of my car an assertive but polite gentleman pounced on me about fixing the chips in my windshield. Uh, no thanks Sterling McCall Acura. I don't like the pounce experience and declined their services.

Good options if u r in the market for a new car. Calvin & Ray are rock stars of the store..

Excellent experience.
Dealer is definitely customer oriented.
Will be recommending to friends and people I know.

I want to start by saying the customer service here well beyond the competition. They will work with you to get the best deal possible. I was allowed to have a used car for the entire day while I ran a 3rd party inspection on the vehicle.

The first thing you notice about the facility is how modern and clean it looks. There are free snacks to accommodate for the long car buying process.

Lastly, my salesman was Terrence Dixon who was the best sales person I've met. He talks to as a person rather than a number on the board.

At the end of the day, if you see a car you want, go here or you will taken advantage of and even worst waste your time and money!!!

Brandy was great. She got my wife s RDX fixed in one day even with waiting for the part to get shipped in overnight. Fantastic service I will be back!

The staff at this dealership were more than friendly and helpful. We worked the details out on the phone before we made the 3 hour trip to purchase our new vehicle. I would definitely return here to do business in the future.

Ismael is great. He always greets me with a smile. He lets me know if anything need immediate attention before my car is given back to me. I have never received bad service from Sterling McCall Acura!

Quick to fix all issues and let me know where future work maybe needed In areas. Speedy and friendly service!

Above and beyond customer service provided by Mr. Antonio Mora. Courteous cashier and valet staff as well.

Brandy always does a great job, Very professional and knowledgeable.

The service advisor, Ishmael was very professional and kind. Did everything to ensure I had a comfortable service experience

Always Good Service Advisor - Brandy Ramirez

Thank you so much !!!

David Gilbert is always really helpful and informative. And I love that I m always offered a car wash!

Second time visiting to have my TLX serviced since purchasing. Greeted nicely and my service advisor Christian was very pleasant and helpful. He explained everything that was done to my car in a patient manner. Very pleased with my service from start to finish.

Our rep Brandon, was on point and keep us informed what need to be done to car for it to keep going. Never felt being mis leading or trying to make me spend more. Good job! Ask for Brandon!

Great service. My 2006 Acura TL was taken good care of. I'd definitely recommend service at this dealership. Broderick was a great advisor, very informative and helpful with vehicle advice. Nice loaner vehicles as well. 5 stars.

My salesman was all kinds of awesome but the follow up after the sale by others has been completely less than satisfying or what I expected.
Salesman 5
Customer care after the sale 2
*Salesman not involved in after care service.

We bought our 2011 Acura MDX at this location. The sale, followup service and support have been exceptional. Everyone is polite, helpful and knowledgeable. Thanks, Sterling McCall team.

I had a great experience at Sterling McCall Acura on Labor Day. When I got out of my vehicle I was greeted by a very nice salesman by the name of Kenny Chavis. I already knew what I wanted and Kenny made sure that happened. He worked with my husband and I along with Johnny in finance to ensure my car note was where I needed it to be. Two thumbs up for Kenny for his professionalism and awesome knowledge of the vehicle. He gave us a step by step tutorial on the functions of my new 2018 Acura RDX. I would definitely recommend Sterling Mccall Acura as your dealership of choice and Kenny Chavis as your Salesman. Thanks again Kenny. Another great experience to put in my books during a pandemic!!

It was a smooth process with great customer service. Dammy answered all my questions and he made a usually painful process smooth. I would definitely use them again if needed in the future. Thanks guys and keep up the good work Sterling McCall Acura team!!!

I love Sterling McCall Acura!! I went in for a window repair, and left with a brand new car.....soooo not expected!!! D. Babineaux always takes great care of me, and their safety procedures made me feel very comfortable during these uncertain times. Thank you!

Another great service with Diase. Good timing, professional service, and to top it off Diase went and got my car for me! Thsnks !
JGreat service today! I was in and out within half an hour, they told me of all my options, but i didn't feel pressured to do anything i didn't want. Plus they let me wait with my dog!

Yesterday Brandy took care of me: fast, fun and competent. This place is the best!

The service rep was great , I love the free coffee. My tsx is running smooth after a valve adjustment! I am adding more now because I got my brake fluid flush and the 2018 MDX loaner car was amazing , it s Definitely my next car !! I love Acura !!

5 Stars for my service advisor, Trenisha. I have to put it here since Sterling McCall never sends me a survey to rate my satisfaction with her service for my visits. She has taken care of me 3 times, providing excellent customer service and yet I have never received an opportunity to rate her. EVERY other random male advisor prior to her, I have received a survey. What's up with that?

We bought had a GREAT purchasing experience from them, and were not harassed into a bunch of things we didn't need. Ask for Adrian.

Worked with Drew Spence, the "Englishman". Really nice fellow. Listened to what we wanted. Showed us cars on line in his office, then found the car. He's a good listener. Along the way, he presented alternatives for but was not pushy. We spent a little more than we wanted but it was reasonable because a cheaper used car would have had too many issues. It was a good experience and the car checked out with my mechanic. I recommend others to find Drew for your used car purchase.

Said work would take 1 1/2 hours but my son sat there for 6 hours. No offer of a shuttle or loaner. Kept being told almost done, car being washed etc. he finally went a got keys/car himself. Horrible customer service. AWFUL

Update: 3/28/2017 Replied to Jim Smith via email as he expressed that he wants to correct this. Its been 3 days since then and still no call or reply of some sort. Left a message to finance manager to follow up on revised contract which 4 weeks after revision still hasn't been forwarded to Acura financial services. They kept saying it's been sent.

This will be my first and last business with this dealership. Where do I begin. Went to this dealer as it was a Truecar certified dealer. I spoke to a salesman and he provided me the necessary information I needed to make my decision. Test drove the MDX. Compared lease vs buying. And since I kinda change my mind every 2-3 years I went for a lease.

Initially was looking for an AWD MDX. I explained that I am a TrueCar member and the quote I got was $2400 below MSRP. Saleman told me it cannot be applied to a lease but after being introduced to Jim Smith (sales manager) that he will honor the discount from the MSRP. We negotiated, and our guy kept going back and forth with different numbers of which we were still not satisfied. MSRP went down but not to the amount we were promised and with an insane monthly at that. Salesman left a final time and said this is the final value. So we agreed. Since it was late and I was tired from the haggling. We signed and I forgot to check the MSRP of the vehicle. The next morning I checked everything and found that they didn't honor my discount and I even paid for something above MSRP. I called them up and was given the run around telling me someone will call me and fix it. Guess what nobody did. I finally decided not to give them more money as I added some stuff (20" wheels) to lower my payments. That took a lot of work but my payments went down by $140 / month. Signed the updated contract.

3 weeks later I still haven't received my credit back and payment due was still from the original contract. I was told to call Acura Financial Services . Called them and I was told they still haven't received the revised contract.

I was being lazy and I didn't want to go to a dealership that was 20 miles out. I ended up with a base model FWD instead of an AWD.

Watch out for this dealer. They will play with the numbers and not explain to you how they came up with it. You are only valuable until you sign that contract. Once that is done you are so out of luck. You will be on your own.

Jim Smith and Arturo, they say they will take care of you but they won't. Trust but verify. I forgot the verify part thinking, they looked and sounded honest. That was my mistake.

The guys at SMA took good care of me today. I had an appointment and accordingly, there was virtually no wait. They were low in lender cars but did not hesitate to send me home in an Uber and have one pick me up. Everything was handled in an efficient manner. All the work was explained in detail. Also, they didn't try to up-charge me for anything or try to sell me a new car (I guess that's another dept.) So, I was happy!

Shelby was professional, he gave a detailed explanation and helped me make the right choice. Thank you very much. The business manager was also helpful. I'm satisfied with the service thanks guys!

My husband and I were looking to purchase a vehicle and a really great friend of ours referred us to Darrell Babineaux. We are so glad that he did. Our experience was phenomenal!! Everyone that we encountered was friendly and couteous. The finance Mgr, Mike spoke with us as if we were his personal friends and Arturo made the finalization process fast and efficient. We highly recommend our Saleman as well as this location.

Working with Ismael was great. He took care of the wheel alignment issue with my MDX till it was resolved.

Went for an oil change, great price unlike John Eagle. Great customer service and fast service I was out in 45 minutes! Thank you Sterling and Ismael!

Best car purchase I ve ever made and best dealership. I was treated with respect, care and concern with no pressure. I never felt like all they wanted was to make a sale. I love my 2019 Acura RDX A-Spec with red interior from Sterling McCall.

My service rep was Brandy. She was very informative and helpful. Went above and beyond what was normal

My service advisor was Jay. He was friendly knowledge and a pleasure to work with. He was able to diagnose my problem and provided a loaner vehicle while my car was being worked on. Thank you Jay.