Edward Garcia

Review of Sterling McCall Acura

I have Pros and conns about this place, after stan...

I have Pros and conns about this place, after standing there for a while waiting to get support it wasn t until Service Rep Ternisha acknowledge me after her phone call. Explained my battery situation. Obviously they had their procedures that they weren t able to assist due to not having access to vehicle records. 5 minutes after I left and she called me back to return in order to change the battery.
After I returned they didn t know I only had the battery. After she spoke with other service reps they really couldn t assist without Vehicle. However Trenisha spoke with manager in order to make it happen. In the end she was very supportive and multi tasking with other customers.