Vincent Nguyen

Review of Sterling McCall Acura

Before you buy Acura - specifically MDX 2018 and a...

Before you buy Acura - specifically MDX 2018 and at this dealer, read this:

Below is the summary of the timeline that I have requested for the service on the defective vehicle.

1. Purchased date: 12/22/2017 (see attached file) brand new MDX 2018 here at this dealer.
2. Cracking noise under the steering wheel in every turn and gas tank badly shaking when it is in motion. First repair requested date: 01/15/2018 Repair was denied.
3. Second repair requested date: 02/08/2018 after the noise got much louder. Repair request accepted and vehicle left at dealer for 5 days, steering wheel with cracking noise repair was attempted, but did not fix the problem. Gas tank shaking was denied.
4. Third repair requested date: 02/15/2018 for the same problem. Vehicle left at dealer for 7 days, steering wheel with cracking noise repair was attempted for second time, but did not fix the problem. Gas tank shaking was again denied.
5. Fourth repair requested date: 02/27/2018. Repair request was denied and passed on to Acura client relation office.
6. First contact client relation office on Sunday 03/04/2018. After 2 phone calls in 2 weeks, the rep. said nothing he can do.
7. Now I am bearing with the Texas Lemon Law and probably a law firm if needed.

Acura puts your safety on a side, so think about it twice before you buy.