James Huang

Review of Sterling McCall Acura

Update: 3/28/2017 Replied to Jim Smith via email a...

Update: 3/28/2017 Replied to Jim Smith via email as he expressed that he wants to correct this. Its been 3 days since then and still no call or reply of some sort. Left a message to finance manager to follow up on revised contract which 4 weeks after revision still hasn't been forwarded to Acura financial services. They kept saying it's been sent.

This will be my first and last business with this dealership. Where do I begin. Went to this dealer as it was a Truecar certified dealer. I spoke to a salesman and he provided me the necessary information I needed to make my decision. Test drove the MDX. Compared lease vs buying. And since I kinda change my mind every 2-3 years I went for a lease.

Initially was looking for an AWD MDX. I explained that I am a TrueCar member and the quote I got was $2400 below MSRP. Saleman told me it cannot be applied to a lease but after being introduced to Jim Smith (sales manager) that he will honor the discount from the MSRP. We negotiated, and our guy kept going back and forth with different numbers of which we were still not satisfied. MSRP went down but not to the amount we were promised and with an insane monthly at that. Salesman left a final time and said this is the final value. So we agreed. Since it was late and I was tired from the haggling. We signed and I forgot to check the MSRP of the vehicle. The next morning I checked everything and found that they didn't honor my discount and I even paid for something above MSRP. I called them up and was given the run around telling me someone will call me and fix it. Guess what nobody did. I finally decided not to give them more money as I added some stuff (20" wheels) to lower my payments. That took a lot of work but my payments went down by $140 / month. Signed the updated contract.

3 weeks later I still haven't received my credit back and payment due was still from the original contract. I was told to call Acura Financial Services . Called them and I was told they still haven't received the revised contract.

I was being lazy and I didn't want to go to a dealership that was 20 miles out. I ended up with a base model FWD instead of an AWD.

Watch out for this dealer. They will play with the numbers and not explain to you how they came up with it. You are only valuable until you sign that contract. Once that is done you are so out of luck. You will be on your own.

Jim Smith and Arturo, they say they will take care of you but they won't. Trust but verify. I forgot the verify part thinking, they looked and sounded honest. That was my mistake.