South Bay Mercedes-Benz Review

Nicholas Herdrich is an outstanding service advisor! "Nick" goes out of his way to insure customer satisfaction. He is great with follow up calls informing you of the status of repairs on your automobile.
He gives an accurate assessment of repairs that should be performed now vs. repairs that can be deferred safely.
Nick represents South Bay Mercedes in an exemplary manner.

Great service. Babak is very knowledgeable and patiently explained all details.

My experience at the dealership is like no other I have ever experienced. The location was lovely, and the staff here are so personable, friendly, and I had fun picking out my new car! I highly recommendation this dealership! From the when I first walked in, to test driving, to negotiating the perfect deal, to getting the car with the options I desired, to financing, to even recently having my car serviced for A...superb service. I am so happy with my purchase, and I know I will be back for my next car :)

Sales Person Douglas worst guy to Deal with .... Certified GL check engine light issue same day ... Touch Up Paint was done horribly bad ... Eddie the sales mgr did its best to fix it... No remote for DVD System / Headsets was told to buy after market .. Even when sales person knew that car is Missing it ... Mercedes Brand with Bottom of the Barell sales team Culture ,,,,, Will never visit these guys again ... Try House of imports or Walters ... at least those guys use Common sense ...

We purchased a previously owned 2012 E350 at MB of South Bay. Our entire experience and visit was superb. All of the personnel we dealt with were helpful and professional. We endorse and recommend MBSB for anyone contemplating the purchase or service of a new or used MB vehicle.

I just purchased my lease car, and Frank took care of a finance person's poor work in not including my paid warranty/maintenance on my sale documents. Car is good to go!

Absolutely loved the experience, went to the dealer just looking to test drive and get more info on a new Mercedes-Benz. Drove out in one of the most beautiful cars I have ever owned, I absolutely love it and the staff were great both Keith Cambra and Juanito were great. The best car buying experience ever.

If you're looking to hop into a Mercedes Benz, go see Morris Palmore immediately! Best car buying experience ever and it doesn't hurt that it was a Benz. I came in about 10:30ish - I told him what I was looking and price range, he showed me a few '17 CLA but none of them caught my eye. He then showed me a clean '18 CLA that was a little out of price range but he knew I wanted. He said let's take for a spin. After a test drive we both knew I wasn't leaving that lot without. Long story short and about 3 1/2 hrs later I'm rollin' in a new '18 CLA. AND it would've faster had I not have to return my rental car. Morris was fast, fun and by far the easiest car buying experience I've ever had . I felt like I wasn't dealing with a salesman, but a friend. Do yourself a favor, go see Morris at Southbay Mercedes Benz - you won't be disappointed.

I have never been disappointed in the service Brad gives me.
He is extremely helpful and always a pleasure to deal with.

Been trying to schedule my recall repair for months. Called the day before and confirmed with the parts manager that everything was good to go. Show up for my appointment, kept waiting for 45 min after my appointment time only to be told that the part isn t there and they can t perform the service. This isn t the first bad service experience.

Well, all good things apparently come to an end. Took my S560 in for service because of a constant "needs oil" indicator and the car had less than 5,000 miles. Little less than 1,000 mile driven after the service and the oil service indicator is back on and indicating the car needs 2-quarts of oil. Sent pictures to my SA (Jacqlyn Mohl) and copied the service manager (Steve Schimkus) and got no reply. Seems like all the SAs are interested in is to receive "10" ratings but not willing to do the work. Customer service has become a lost art at Mercedes Benz of South Bay. #unhappy@SBMB

Wow, what an experience I never expected from a car dealership. They were thoughtful, not pushy, very helpful and exceeded every expectation and then some. The attitude, and professionalism was so refreshing. Derek and Carlos were fantastic and if you re in the market for a Mercedes, this is where you should go, you will be very happy.

I absolutely love this dealership! Last week I went to lease my SECOND car and they made my experience amazing. The staff is great, they're all so nice and friendly and they will definitely work with you. When you go ask for Luke he's awesome and definitely the best.

Perfect Customer service!!!!!, very nice staff, and fair prices there was this one kind and funny man who helped us out and gave us many different options for the cars his name is Aaron. I absolutely love this place and would definitely recommend coming here to purchase a car

It was a great experience working with the staff here in this dealer, started with service when we having problem with our 2007 c350, Babak is very helpful from service then referred us to sales, Hayes is super friendly and helpful, he never pressure us to get what he think is good for us. Jin Cho from finance was very professional and was good at what he does helps to find most comfortable way to help with our needs, clean slate overall.

Darius and Mercedes-Benz of South Bay provided the best car buying experience I have ever had. I got a wonderful slightly used Mercedes-Benz at a great price with no pressure or haggling. I will be back for my next one.

Mercedes-Benz of south bay provided excellent customer service from the moment I entered the dealership I was met with professionalism. Everyone was friendly and helpful and the process was easy i was on the rode in my new car within a couple of hours! I would recommend family and friends to check them out.

We are always impressed by our service from this location. From the sales department to parts and services, we are always satisfied with the staff's performance. We purchased our most recent Mercedes-Benz from them. Most recently, we had a new key made by the parts department and we couldn't be happier with the staff and the service we received. We appreciate all they do for us, this location does not disappoint!

When navigation system on my leased 2017 E Class went down, Jacqueline of service gave me the Mercedes USA phone number and told me to call and get it fixed myself. Not only was this insulting and really horrible service, she gave me the wrong phone number. I learned the car from South Bay. I'd rather have a pod of pilot whales service any vehicle I own than go near Jacqueline, Kevin and South Bay. Stay Away. I have more stories of their impolite ineptitude, but I am saving them for a book I am writing about the collapse of a once marginal service department. Yeech! Oh, they had a service tech come to my house to fix my garage door opener. He couldn't do it and wrote the number of liftmaster down on the palm of his hand. What am I going to do with his hand? I call a professional company which fixed the problem in a jiff. Sometimes, dear Brutus, the faults lie not in the stars.

He is very nice and friendly.
I strongly reccomend his service.

Frank was able to coordinate 3 different services for my GLC and get my car back to me within the same day! Recommend this dealership for all your service needs

April was professional and great to approach. I felt comfortable discussing my concerns and she made me feel confident that i made the right choice in picking a dealership service center rather than a station recommended and the end results were awesome ...i will go back for future, if any, repairs

Scott Walker and the team at Mercedes Benz of South Bay are great!!!

Fantastic turnkey service with none of the horror stories of a typical car buying experience.

South Bay Mercedes Benz takes the inconvenience out of car servicing.

Lowest mileage and price I can find online for perfect condition certified Pre-own Mercedes! Knowledgeable, patientce, professional, nice sale rep and financial manager!

Great service! They have been taking care of my GLK since 2013 and always do an amazing job.

Horrible customer service. I originally took my car to be serviced mechanically due to a rattling noise coming from passenger side when driving. The service department found nothing wrong with this issue and replaced my front brake pads ( which shake the car worst than before I brought it in). Once I picked up my car on the weekend I noticed a small crack on my windshield and immediately contacted my service rep. He told me he would check the pictures and get back to me. The following day he told me my windshield was cracked prior to drop off from looking at the pictures. The pictures do not clearly show any cracks or damage and the only thing you can see is what looks like to be a reflection of the chrome head rest. I stated if there was damage prior to arriving and he knew that why was there not pictures of that specific damage and also any notes written about this particular crack. It is complete BS. He said he tried to talk to his manager and the manager would not budge. It took 4 days from the day I picked up my car for any type of contact or concern and that is only because I had to drive down there. Very poor customer service and even worst communication! I waited there for almost an hour and the manager of the service department would not acknowledge this concern or even have the courtesy to talk or answer any calls or text messages. Bottom line very poor customer service especially with this covid-19, it took for me to have to drive down there to get an answer or feed back about this issue and made me expose myself and my health just to get a simple response. Very frustrating!!!! I had to call corporate and take even more time to address this situation to get some type of response. Bottom line horrible dealer and very un-professional.

Roger handled my service and was great. So was Mike the shuttle driver. It was all good.

I reached out to Morris at the dealership and he was great. I travelled all the way from Fremont and picked up the Mercedes E63 AMG. Very pleased with the service Morris provided. I recommend this Mercedes dealership but ask for Morris and you will not be disappointed!

inside door handle wouldnt open the door. i was 1 week past the warranty period, but they wouldnt fix it for me under warranty. wished they would have done it as a good will gesture. also charged me $195 "diagnosis fee" even though the service rep said three other cars came in with the same problem. they obviously KNOW what is wrong, why charge me the fee??
THEN they wanted to charge me $1,200 to fix it. i found someone to do it for $80. wow.
will NOT be going back to south bay mercedes again. will find me another dealer.
on a side note, they WERE very friendly.

Great service centre, Pablo was very helpful and keep me informed of all things going on with the car, they cleaned the car inside and out and returned it to me on time.

The service agent April was very kind and professional. She has helped on several occasions and made the experience seamless each time.

My experience at the South Bay dealer was great. The service, the sales person Jin Cho was very helpful ,very knowledgable and pleasant. I would much prefer everyone to get a car from this dealer.

The salesman is one of the best we have worked with. Great person. We will recommend him to our friends
Maurice & Faye Washington

Service representative had poor customer service communication

We're very happy with our experience and our purchase of a CPO M class vehicle from Darious Gordon, who gave us great service and a first class experience.

The dealer always has high quality service
I really recommend visiting here if you buy or maintenance for a Mercedes Benz car.

Service was prompt when dropped off vehicle, but was not called back that car was ready. Received one voice mail that car was finishing up and question about tire needing repair, but did not receive a call back.
Service manager did not have mask over nose- not sure if had a medical condition. Another staff seen without mask. Thanks.

Terrible service, always ask you to wait for your service specialist and after 30 minutes of waiting they send another specialist to help while your specialist is sitting right behind you just doing paperworks. Always too many excuses to give a loan car, only shuttle service available which makes you wait for another hour for it to show up while your car is almost done in the service. Don t waste your time here! Go to other Mercedes Benz service center.

I Truly Love This Dealer ship i wish i had known Morris before he is a great guy he truly did all he could to 100% satisfy me and my family he made me feel right at home my whole experience was just amazing fast and easy and super friendly. A great place that I really liked was the atmosphere that the dealership brought to the customer as soon as you step foot there you feel welcome. I also have to give a big things to Liz the finance manager who helped us. She is great very friendly and nice. I hope to be back to doing more business with you soon! THANK YOU guys for making it possible to buy our Mercedes-Benz GLC 300 Coupe 2018.

Found a great car for an even better price. Best expierience buying a car I have evwr had, hands down. Staff were all very friendly. I felt right at home sitting next to a $250,000 car. Morris Palmore did a great job of making me feel comfortabke and confident in my purchase long before I even met him. I would certainly recommend this dealership to anyone, and i would absolutely buy another car from this establishment.

Although the dealership has a system to check in and out, both experiences took some time. Our rep was very helpful and was able to get the cost of our service reduced, which was much appreciated.

We were disappointed that the car cleaning did not include a vacuum after spending a considerable amount of money. Our starter button was missing which delayed our time to leave. It's the little things that count.

Service by the sales and finance staff was beyond expectations. I was very pleased of my experience. And I usually care not to provide reviews for anything, but for this I felt they definitely deserve a "review comment". Thank you again.

Made an appointment for service. Service advisor (Ernie) assisted me within minutes of my arrival. Given an estimated wait time. Service was completed within the estimated timeframe. Ernie was very friendly and professional and they washed and cleaned my car. This was a great experience as it was hassle free. Thanks Renee.

They are rip offs. Took ML350 for manufacturer recall for Driver airbag module. They didn't even have the parts but told me to bring it in. They charged $169 for 1 minute hookup inspection with the sensor detector. Total scammers with white shirt and tie

These guys are great. They treat the customer with respect and will work with your budgetary constraints. They will not close the deal to the customers dissatisfaction. I dealt with Rodney Kordani, who was kind and helpful. When we initially spoke over the phone, he assured me he could get an agreeable price on the car I was interested in and kept his word when I got to the dealership (this is not common). The mercedes dealership in Van Nuys is more well-known, but they are callous, aggressive salesmen. Avoid them at all costs. Even if the Mercedes-Benz of South Bay is a little out of your way, make sure you search for a new car here.

AZI KAZEMI (PREFERRED CLIENT MANAGER) AND ALLAM (FINANCE) ARE THE BEST. PROFESSIONAL, PATIENT, FRIENDLY AND HONEST. LOYAL CLIENT AND WOULD DEFINITELY RECOMMEND ANYONE IN SEARCH OF A NEW CAR. THEY WILL MAKE SURE THEY GET YOU WHAT YOU WANT.

Pablo Moreno took care of all my requests. What I thought would be a huge repair, was just the wrong battery in my remote! My car was ready on time and nicely washed. What an efficient team you have at Torrance Mercedes Benz. Also, I noticed the stepped up protocol for sanitization due to Covid. This is very comforting for your customers.

Thank you!

Good customer service. My salesperson Morris P. was friendly, and very informative. He made sure I got the car I wanted at my price. Maybe your employees can train other Mercedes salespersons at other dealerships in Los Angeles.

Mr. Roger Wang assisted me with my new lease. He was beyond helpful and got me an amazing deal!

Thank you!

I absolutely loved my experience at South Bay ! Aaron Rice took such good care of me and very professional. I highly recommend him!! I was greeted and received the top most best service. I highly recommend Mercedes-Benz South Bay for your next car service experience.

I came in for a service and had the pleasure of working with Eddie Hanna. He was very accommodating and informative.
I can tell he is detail oriented and takes his time with each client. Thank you for a wonderful service experience!

I've always received the best of services from Mercedes-Benz of South Bay. My last visit started very well with Frank Perry. He called me frequently to update me on the state of services being rendered, then blank. Took seven days before I could get my car back. I expect better process next time.

We flew from Vegas to LA to buy a car from this dealership. Made a deal over the phone to buy my son a car for his 18th birthday. Once we got there none of the paper work was filled out. We had to wait over 2 1/2 hours to sign the contract. The worst part of the sale was, they agreed over the phone and on text to fix a couple of scrapes in the front bumper. Well, that wasn't done. When I asked them to fix it, Will the sales manager told me that "they weren't going to do it and we didn't have to buy the car," knowing we had no way back to Vegas. So, with my hands tied we took the car. My son was heartbroken over the purchase of his new car. I left the GM messages and called customer service at AutoNation to discuss this situation with no return phones. Needless to say I will never step foot in this dealership again, but more importantly I will never buy another car from AutoNation again!

Had an emergency need for a headlight replacement and brought my ML-350 to Mercedes-Benz of South Bay where Amilcar Mejia was able to squeeze me in on one of the most busiest days of the week for any auto repair: SATURDAY! Amilcar totally took care of me - the two-hour approximation for repairs was performed in just over an hour! And - I was able to pay right at his desk!!! So convenient! Loved my visit and SO thankful to Amilcar for his swift prompt pleasurable servicing of my car! Thank you! I'll be back!

One of the main reasons I drive a Mercedes is due to the great customer service at Mercedes South Bay. Sonia Gonzalez is the best...she is a professional and doesn't pressure you to get extra services you don't need. My car is a 2015 but runs like it's brand new. This is the only place I'll ever take my car for service.

I showed up for appointment dealership set (a few minutes early.) I was greeted promptly and the Customer Care Representative with whom my appointment was made came out within a couple minutes.

Despite having set the appointment to get a loaner car, I had to wait over 70 minutes to get the car.

The error message that brought me in was "Pre-Safe Functions Limited; See Operator's Manual."

I brought the car in on 12-30-19 and was told within a couple days that the problem required a new driver's seat belt - which had to be ordered.

My car was supposed to be ready on Friday, January 3rd. When I didn't hear from my Customer Care Representative by early afternoon, I called and was told that she was on vacation until Monday. The person fielding the call could only tell me that my car wasn't ready.

I called back on Saturday, and after holding on the phone, was told that it still wasn't ready, but they couldn't tell me anything more about when it would be.

On Monday I called but was told that my representative wasn't in, but that the car was "Basically ready" except for some paperwork that still had to be completed.

Finally, on Tuesday, January 7, I received a call from the representative telling me that my car was ready for pick-up.

Between the extremely long wait for a loaner car, and it taking 9 days for a seat belt (even considering the holiday), this is certainly unimpressive. The poor internal communication between the representative and anyone not being assigned to cover their work, obviously scheduling appointments when the dealership was too busy to handle the appointments they had scheduled, and the extremely long time to get the job done has left me with a less than satisfactory experience. Sorry but I'm being 100% honest (as someone who has owned many vehicles from a number of different manufacturers.)

To add to this, I still have 2 unresolved issues with my car - that the dealership has not been able to resolve. One is intermittent and was supposedly fixed previously - the steering wheel getting stuck in the upper position and not smoothly moving into the memorized position from the "Easy Exit" feature, and the second being sub-standard reception from the AM Radio - which sure seems like an antenna or grounding issue. Every other vehicle I've driven and every loaner car I've been given by this dealership is a quantum step better with no horrible static in many places I drive around in the South Bay. The fact that no "Error codes" are seen doesn't help since the problem definitely exists and is easily demonstrated.

One of the best experiences at any service department. Mrs. Stewart, the service advisor was wonderful and the bill was less than the estimate.

I bought my Mercedes at a different dealer and had a very small slow leak of transmission fluid which they could not fix. Mercedes Benz of South Bay diagnosed the location of the leak and repaired it immediately. I was very pleased to speak with both the service manager and the mechanic after the repair was done. This was very reassuring as I was wanting to use the car for a long drive the following day.

I've been servicing my car here for years and have been very happy with the service. Paul Buntukampol takes great care of me, is attentive and updates me during the service. I couldn't be more satisfied.

Sonia Gonzales is the best service adviser we could ask for!!!

I had an awesome experience with Mercedes-Benz of South Bay thanks to Morris Palmore. Morris assisted me with my purchase of a beautiful 2016 CLA. He was knowledgeable, honest, professional, and made me feel comfortable to ask questions. Thank you Morris!!! You are the best!!!

Bought an 2016 S 63 and the reception from the beginning was exemplary. We were treated with respect and everything was explained to us in a way we could understand. We were not taken for granted and we were received, from the start, in such a way that made us feel welcome.

Had a question on a part for my car. Courteous and quick service.

The best customer service I have ever experienced in a car dealership. People there are very friendly.Tim Muzyka and Lee Mehlman, they helped to make the deal really smooth! I highly recommend this location.
Thank you again :)

I recently test drove a S550 at Mercedes Benz of South Bay and was quite unsatisfied. In the showroom the employees were slow to ask if I needed help, however after 10 minutes they did. Then I waited for 10 minutes for them to pull the vehicle downstairs from the roof. I then went on the test drive and the car ran out of fuel this is a six figure automobile how does this even happen. Then it took 20 minutes for someone to come and assist us and then they showed up in SL 63 AMG a car that can cost 200,000 with fuel in the passenger seat that could off spilled all over this expensive car. I was exceptionally disgusted with the low level of service Mercedes Benz of South Bay had provided and will never buy a car from them in the future!!!

I just had to write this review and share my amazing experience with Mercedes-Benz of South Bay. My sells man was Luke Girgis. HE WAS GREAT!!! He made the entire process extremely easy and bearable. I highly recommend asking for him when you go there. He is great to work with. He was able to give us a great deal on our Mercedes-Benz C250 Sedan. I highly recommend this dealership and specially Mr. Luke Girgis. You'll leave as happy as I did!

The worst service. This place is great to buy a car but didn t do your service there.

It was a very good experience. I had the best sales woman. She was very knowledgeable about cars. Her name was Emily. Also Anthony Waites was very instrumental in helping me find a great car for me. Between this two I give them great reviews. Plus Emily was just amazing. She let me tried several cars but she was instrumental in my final decision. Thank you Emily.

RONNIE WAS AMAZING!!! I called in early Sunday morning, and got a same day appointment. Upon arrival, I was greeted with friendly hello's and smiles. The atmosphere of the dealership was very welcoming. Ronnie showed me several different models, and made me feel very comfortable throughout the whole process. Very pleasant experience, and I'm so happy with my new car.

A Big Thank You to Ronnie & Mercedes-Benz of South Bay!!!

So far I've never had a problem with the work done at this dealership (knock on wood). I used to have an amazing service advisor there that was on it but he has since left.

I have had great experience with the technicians, they were able to diagnose a problem and fix it. The problem I did have was the lack of consideration for my time. I requested a loaner car for my appointment through the portal, when they called to confirm the appointment a day or two before they said no loaners were available. I took my car in expecting to wait 1 hour-1.5 hours and after waiting 2 hours I asked about the status of my car and found out they were going to keep it for just less than a week and I needed a loaner car. It was noted that it was a common issue they are experiencing with the MLs so I am not sure why that wasn't one of the first things they noted and got me on my way.

The loaner car had dog hair and had to wait for that to get cleaned as well as for them to find my car so I could get the stuff out of it. The pick up situation once my car was done was also a bit frustrating, with delay in confirmation calls (apparently they were experiencing telephone issues for a few days??) that the car was ready and then the need to pick up within their time frame left me a little short tempered upon pick up. I was also getting random appointment reminders after my appointment, adding to the confusion on the readiness of my car.

Overall, I think the workmanship quality is there but the customer service side is a bit below my expectations.

Ask for Emily Anderson as soon as you enter the lot! MB of South Bay is so lucky to have her on their team, best client adviser I have dealt with ever!

I just got my new GLA 250 today and I couldn't be happier with the service I received from start to finish at MB South Bay. I inquired online regarding a GLA 250 and my inquiry was responded to quickly by Emily Anderson who reached out to me via phone. She was available immediately so I booked my appointment for a test drive. The best part of all was that she was able to work out an even lower lease payment for me then quoted elsewhere. Although the exact vehicle I wanted was not immediately available Emily quickly traded vehicles with a sister store to make sure I got my exact model as soon as possible, and I did! She truly went above and beyond to make sure she got my business by being patient and extremely knowledgeable. I am really really happy with the service I got here and the rest of Emily's team. When I picked up my car it was waiting for me with a cute bow and my certificate! Loved it all!

Juanenito Pavon and South Bay Mercedes Benz couldn't have made my purchase and trade-in any easier. Very happy with my C450 AMG, would definitely recommend 100%!

I purchased my new MB from South Bay Mercedes. The whole experience was amazing!!! I was able to work remotely with Sam to identify a car in Georgia that was exactly what i wanted. He brought it out the the dealership I go to for my existing care maintenance and ultimately brought my new care to my home all the while i was 'sheltered at home' to be safe with the COVID pandemic in full force. Sam and Azam brought my car, i was able to sign all the paperwork to take possession and Sam even educated me on my new vehicle...It was AMAZING!!!! Thanks for working with me MB South Bay!!!!!

I've been buying my cars from South Bay MB for decades. This experience this year with Tyler was another stellar experience. Thank you Tyler.

Got a key made long expensive process but they kept us informed and delivered as promised. Frank from service fixed all the recalls and helped us buy a service plan.

Took all morning to drop off my SLK for service and pickup the promised loaner/rental. Spent two hours at their service department then got dumped at an Enterprise location to wait another hour. Despite being promised an equivalent car when I made the appt a week ago, the Enterprise location gave me a choice of a van, pickup or an econo box. Apparently appts in advance are worthless.

Egyptian guy try to help me as much as he can even that cant afford to buy the cars that he shown.

I made an appointment for service, but had to stand around for 20 minutes before being helped. When I got the car back, it had a small deep scratch on the front left quarter panel. It was not there when I dropped the car off. The car is otherwise immaculate.

People are very very helpful and customer service is excellent ..

Outstanding job by Scott Walker my service point person. Scott goes above and beyond. Thank you!

Took my car in for service. I received excellent customer service from Paul B., Lucy, took care of my loaner car, she was great! Got my car back within 24 hours! Thanks Paul, after all these years, you are still the best!!

I have an amazing experience with Mr babak who was helping me with service and repairing my car
He did extremely amazing job and he took care of me very well
God bless you man

I normally don't write reviews, but this time I got really mad about the whole process and the lack of service that I just wanted to vent this one out. This review is only for the Service Department, as I haven't dealt w/ sales. However, if my experience is indicative of how that dealership is ran in general than I don't want to be back at all. So, this past Saturday, December 6, I had a 10am appointment to replace my flat tire. However, despite having an appointment, I had to wait for almost half an hour for my service person to even come and check-in my car. For comparison, at Fletcher Jones (Newport Beach) I was in/out w/ a loaner under 25 minutes. I was at South Bay MBZ only to a change a flat tire, which was covered by MBZ tire protection plan, and since I turned in my car on Saturday morning I expected it to be done by the end of the day at the latest. In reality, I only got my car back on Monday night and that's after calling in myself to check on the status. My service guy didn't even bother to check in w/ me and let me know about a progress on my car. So, when I called on Monday around 4pm and heard that my car wasn't even ready, I got pretty upset and asked to speak w/ a manager. He didn't pick up, I left a voice mail. Still no call back, no nothing. So, I called back and was finally able to speak w/ my service guy, who told me that my car was ready. That made me wonder if they only started working on my car after my calls. After all, it doesn't take all that long to change a tire on a car. At the end they gave me this excuse about having to deal w/ MBZ or some insurance to have my tire covered and that's despite the fact that my warranty is backed by MBZ. Again, as comparison, at Fletcher they do the job for their client and if there is something they need to straighten out w/ MBZ directly they don't bother their client w/ details and don't look for excuses. Bottom line is if you want to have a horrible experience comparable to some lowly mechanic shop then go to South Bay MBZ, but if you want to have a true MBZ experience go to some other MBZ dealership.

This is the 2nd time I've been to this dealership for routine service. Overall very good service. The waiting area is clean and has some nice amenities. Its always busy, they have a very large service staff, and everything seems to run quite efficiently. My loaner car was clean and new and the entire process, once it begins, is efficient and easy.

The only reason I'm giving 4 stars is that I wasn't seen by a service agent for 45 minutes after my scheduled appointment time. The service person I was scheduled with was delayed with a customer, which I understand, but I had to request that someone else help me after waiting a long time. It would be helpful if I could request to have the 1st available service person assist me instead of waiting for the specific service person assigned to me. I understand if customers prefer to wait for a specific service person, and they should have the option to do so if they want.

Most of the employees I interacted with here were courteous and helpful. Some were a bit snobby, but in the cheerful, smiling, SoCal way I'm starting to recognize. The staff at Mercedes dealerships in Florida & the DC area seem to be warmer and with less pretense, in my opinion.

Dropping off the loaner car and picking up my car at the end of the day was very efficient and easy.