South Bay Mercedes-Benz Review

My review is based on the service department. I would not recommend getting a Mercedes service her (especially if you are out of warranty). They charge more than other Mercedes dealers. Very bad on communication (had my car for almost a month without any updates). Takes extremely long to fix any issues (took about two weeks just to change a battery). My car has been damage by them multiple times and I ve reported it. But they live by the rule can you prove it (so I recommend recording your car before leaving it (in and out). They gave me a loaner car at enterprise but never picked up the tab. So I ended up paying for it. I have so many other things that occurred as well but I ll leave it here. If you decide to use South Bay Mercedes best of luck to you.

One of the best Dealership we ever dealt with, very pleased with our purchase , thanks to Emily Anderson and Lee Mehlman.

The WORST customer service I have ever experienced !! Jacqlyn Mohl in Service lied to me over & over and was extremely rude and incompetent. Steve, the Service Manager was completely clueless and lied to me as well. They told me to bring my car in to have the airbag recall work done. I drove an hour to the Torrance dealership only to be told when I got there that the parts were not in. So I drove an hour back home... They told me to come back the next day because they promised that the parts would be in... so I drove an hour again... only to be lied to again.. saying that the parts were not in and they had no idea when they would be in. I took 2 days off of work & spent 4 hours of my time & gas driving both days trusting the word of Jacqlyn & Steve. They lied to me both days and I'm disgusted how they could lie to my face and cause such inconvenience to me. I will never go back to that dealership !! I was going to upgrade my Mercedes Benz with a new Mercedes Benz... but now I will probably go to the BMW dealer instead !!!

My only gripes, the Premium 3 package did not come with a CD player and the Navigation system cannot save multiple addresses. Hopefully, I won't find any more... Emily the sales rep has been patience and teaching me the options. Eoshiba should

Service advisor, Frank Perri was the best and most experienced, professional person I have dealt with for the past 18 years including 6 Mercedes-Benz services.
I look forward to working with such an organized, meticulous person on future services.

The service at this location is great. Everytime I bring my car I schedule an appointment with Amilcar and I'm in and out quickly - last time was 15 minutes and that included getting a loaner as well. I also like the fact that they take the time to review your car's history with you on the spot and will let you know if some form of service is NOT needed, opposed to most other auto body shops that will try and squeeze every penny out of your pocket during your visit. South Bay Benz has honored my coupons as well weather I pull them from AutoNation or directly from their dealership site. Each time they complete the work the cost has actually been less than the original estimated quote so I'm usually surprised and delighted when I pick up and pay. Overall, I trust the service at this location for a number of reasons I already stated, but probably most importantly I like bringing my car to South Bay Benz because this particular dealership is tagged on the Mercedes dealership finder as an "AMG Performance Center Elite." As an AMG owner I feel more comfortable bringing my car to a location where I know the service technicians have the specialized knowledge to get the job done. When you pay the price for a nice luxury vehicle like a Mercedes, great service and peace of mind should be expected to come along with the price tag. I find both to be true of MB South Bay which is why I'll keep coming back.

It seems that sales people at Mercedes-Benz of South Bay have no manners and training in customer service. I have been to the dealership yesterday evening and today in the afternoon with my boyfriend. Both days, the sales person, Alejandro mentioned that they have sold out the new CLA that has just come out. I saw several cars in the parking lot, but he claimed that they are already sold and that they wait for the pickup. Today the same thing. My boyfriend called, right after we left the second time, and asked if they have the car for a test drive, another sales person picked it up and said that yes, they do.
On the top of that, Alejandro, the first salesperson, started offering me some programs "that will help me to get the vehicle" before he could find the car and before I could even test drive it. He kept asking me if I am ready to buy it today. I said no, I want to see if this is the car that I really would like to get. Then when we went outside again, he came back and said that they sold the last one and that they don't have any car to test drive it. Honestly, I don't think I would consider buying from them. If they are so customer unfriendly right now, how will they get once I buy the car? I assume worse: they don't care now, and they won't care later!

Made appointment online, Arrived day of appointment (Monday June 3rd 2020) Explained to Frank Perri (service adviser) I needed to travel to Texas in my vehicle . Vehicle service was for air conditioner compressor. My car was there for two 1/2 days when i received a call from Frank advising me the part was not there for my vehicle. Three wasted days. that is error number one. I should not have been allowed an appointment if part is not there and not informed upon arrival.My vehicle repair was not completed till Friday and I found they installed a reconditioned compressor without asking me first if that was acceptable. My nieces birthday celebration was over by then and i never got to attend.

Second error when picked up vehicle noticed right Sunroof shade vent broken while vehicle was in for service. I provided image and was told by Frank he would check camera and get back to me. that call did not happen. I had to call him back. Frank said it was not an expensive part so they would replace. Sunroof Shade vent now ordered, I chose to order hood struts also.
Third error, When i returned to have right side Sunroof Shade vent installed, after they finished the installation i discovered the did a far less than perfect installation, as a matter of fact it was just plain sloppy work to the point where the Sunroof Shade does not slide back and forth with ease, also the upholstery fabric is not hanging down so i cannot ride a passenger in the vehicle and the red glue debris is flying all throughout my vehicle, potentially causing respiratory harm to me.

Frank said he would replace Sunroof shade and i had text him to ask if part has arrived and i have not received any call back from any one.
So now I chose to turn the concern over to Bureau of Automotive Repair. The worst experience I have ever encountered at a MERCEDES BENZ service center. I will never have my vehicle repaired there again . Today's date is July 9th 2020 They do not care that I have to drive my car looking this way. Beyond disappointed!!! He should be fired!!

Another satisfied customer! The recall job was done efficiently in a timely manner. Good job Mercedes Services Department and many thanks to Sonia Gonzalez as well

From Greg our sales guy to everyone in between to the finance department was great. Everyone was friendly and kept us informed during the whole buying process.
We will recommend them for sure.

Taidy Garcia is wonderful ! Our service experience was great! It was easy and painless! Thank you, Taidy! You're the best!

I bought a brand new Mercedes AMG Convertible. The car is amazing! The buying process took some time, but I drive a very hard bargain, so I can't really fault them for it. Overall I'm very satisfied with my car and the dealership.

If you are looking to buy or lease a Mercedes-Benz this is the place to go. I would totally recommend this dealership, especially David Guerra, Mr. Yoo and his team.

If you need help to look for the car of your dreams, go to the reception area and ask for David Guerra and Mr. Yoo. They are simply the best.

Mr. David, Mr. Yoo and his team will take a really good care of you. They are super patient and they will find your dreamed car.

Their customer service is beyond stellar. If I could rate them from 1 to 10, I would give them an 11. Besides, Mr. David Guerra and his team are super welcoming, and they will make you feel like home.

It's been a pleasure of letting them be a part of this unforgettable journey.

Thank you for everything.

I will be always & forever in gratitude with David Guerra, Mr. Yoo & his team.

I bought my benz from here best price with a great deal wilson is the best go and ask for him if u need best deal

Went in for a recall service. Quoted 1.5 hours to 2 hour wait with a complementary car wash. Ended up waiting 3 hours to receive my car back. I understand they may have been busy. But in between that time my service advisor made no contact or follow up with the delay. When I finally got a hold of advisor she told me they were just washing my car. This was to buy more time. I was sitting in showroom the whole time. Furthermore the car was received unwashed and even came with a bonus dirty rag from the maintenance left on the passenger seat. This was unnoticed till I arrived home as the advisor had placed the service paperwork on the passenger seat covering the cloth. Overall not a big deal, but honestly wouldn t waste my time going back in June when I m purchasing my new car. We pay a premium for these cars and the service aspect is lacking. On a side note, facial coverings are required to enter premises and staff are not enforcing this policy. Some people are speaking to advisors without facial coverings and nobody is saying anything. I understand customer service but public health should be more important. Visit was Saturday 9th May 11am.

Go see JIN CHO! He will get you the best deal and provide impeccable service! He is a great person to deal with and made everything flow smoothly. I've recommended him to everyone I know looking to buy a new Mercedes. -Jaime K

Brian Rowinski was professional and courteous. He listened to what I wanted and didn't pressure me. My finance manager, Lisa, ( I believe that was her name) was very quick and efficient and explained all the options without being too aggressive.

Frank Perri at Mercedes-Benz of South Bay is the tops when it comes to customer service and getting things done!
We love this dealership and their service department takes great care of our cars and Frank takes excellent care of our needs.
He is the ultimate professional in every way.
Thank you Frank!

Thanks to Service Manager Steve and my all-time favorite Service Advisor Brad for determining the cause of my very difficult repair.

I was absolutly pleased with the services that I received from Eric Ordonez. He assisted me in making sure that I made the correct decisison for my needs in terms of a vehicle. Everyone was so helpful and friendly. I went in thinking that everything wasnt going to happen within that day, however Eric got everything done and we were able to leave that night in my new vehicle. I also loved the energy that the General Manager Tim Muzyka gave. Looks like i will be a Benz gal for a while. I reccomend that you gosee and ask for Eric O.

Worst service center ever. Now inder they have the lowest reviews on all. Got an appointment on the same day and the when i got in they asked me to wait since it was their lunch time. Now have to wait for 3 hours for an oil change. Staff is simply horrible and incourteous. Everyone from service down to reps are incourteous. Avoid going to this center at all costs.

I just moved to LA and my car broke down 2 days prior to my visit at Mercedes-Benz of South Bay. Ray made my husband and I feel welcomed. Ray was very helpful and patient. The team was polite and professional. They were understanding and continuously followed up with us. I am very happy with my new car and their service. I definitely recommend them!

Great customer service, from the moment you arrive, Steven Lee is awesome

One of the worst MBZ dealer experience. Lazy and incompetent service advisor basically wasted my time and tried to rip me off. Go to LB instead. U will thank me later

Did much to ensure that my buying experience was uncommonly pleasant.

I believe my advisor had forgotten about my 10AM appointment so I had to wait approximately 30 minutes until my car was entered into the system.
However I am very pleased with the service that was performed on my vehicle.

Always love taking my car in to Mercedes. The service is quick and Rahi is great when it comes to my maintenance.

I have nothing but love for this dealership! I live in west Hollywood and work in Beverly Hills, less than a mile from BHMB, and i still drive an hour to bring my car where i bought it. They are honest with estimates and even came in lower than i expected this time i serviced my 2008 e63. Thank you Sonia and Wil for setting me up!!!!!

Took my car in for Service A yesterday. Frank was my contact and did a fabulous job of getting me in and out. He clearly knows what customer service is. Car was done on time. If he worked for me I would give him a raise. Need more like him

Dr. Lewis Turchi

Seamless experience, responsive to the customers needs. Warm and courteous staff. Kudos to my service advisor Amilcar M. Changing my dealership as a result of this experience.

The folks at Mercedes South Bay make it stress free to buy a new car. Took time to show is the new inventory and once we found what we wanted, it was an smooth and professional process. Drove the car home same day.

MBZ of So Bay is a class act. I have leased my last 5 cars from them and they never fail to impress and make me feel important. I worked with service pro Brad Parker who was very knowledgeable of my car, and always tailors the service to me.

Very friendly staff and great customer service. The staff at Mercedes Benz South Bay was very transparent with the lease process and answered any questions I had in full detail. I would highly recommend taking the time to stop by if you are considering the purchase of a new Mercedes!

Riham and Liz and Sam were a super trio and absolutely great at sales, finance and leadership. Appreciated the experience being smooth, calm and not pressured. Excellent sales and handling. Thanks.

Hard to drop off car; driveway was jammed and no one greeted me. When I returned, driveway was empty but greeter disappeared and I had to go inside and hunt someone down.

Great service. Sonia always takes care of business.

I came to Mercedes with some AC issues and Sonia was alot of help getting me checked in and explained everything that was wrong with my car. A few days later my AC was fixed :)

Mercedes is the best car ever. The people are helpful and answer all questions. They take good care of there customer with fresh donuts and fresh coffee while they are waiting.

They sell lemons and are unresponsive...buyer beware. This is a very bad dealership.

Good price better than long Beach Mercedes it's worth the drive good price friendly people my next Mercedes Benz I buy will be there

Working with Darius Gordon was amazing. He was patient, never pushy and very knowledgeable of all of the cars and what they had in inventory. I would HIGHLY recommend him to everyone!

Service person was very attentive to my situation and volunteered to help me when the person I had requested was not available. Personal service and knowledge of the vehicle needs and prompt service. She was very knowledgeable about procedure and ways to get my vehicle back to me.

Very helpful, easygoing process, I really enjoyed my time and interest shown during my new car purchasing. Emily did a beautiful job by keeping me informed on each and every process. Strongly suggested if you ever interested in driving a MB

The whole staff at MB-SB was great and helpful, Sam my Sales guy just could feel what I wanted and found me the car of my dreams!!

Thanks all just love the car!

Great Service. Great People. Great Corporate Culture. Very Satisfied.

Just leased a great new 2019AMG CLS 53. This was the easiest and best experience I ever had getting a new car. Yohan Haddad was an excellent and cheerful salesman with excellent knowledge of this new model car. He spent over 6 hours taking me for a test drive and explaining every button and option on this car. Anything we could not figure out another product specialist would be right there to help us. I would absolutely
recomend Yohan and the team at South Bay Mercedes.

My experience with my salesperson, Mercedes Bonness was excellent. It's been almost 10 yrs since my last car purchase so I was a little unsure. She made feel comfortable and worked very hard to find the perfect car for me which wasn't easy.
Within 24hrs I was passing out her business card to someone who was admiring my new ride! Thank you Mercedes B.

Eric was great! He got me a killer deal and I was in and out in about an hour.

Same Sourial was incredible. Really enjoyed the entire experience. Sam I Am is the man!

Mercedes-Benz of Southbay does a great job and makes it easy. Had a checkup and new tires aligned and balanced all in one day. They gave me a loaner vehicle which made it much doable with kids.

April Stewart is the shinning star in the Service Dept at Mercedes Benz...She gives the very best experience and keeps you up to date on what is needed and what is not at the time. Just love working with her and as I LOVE my
car it is a blessing...

As usual, Mercedes Benz of South Bay provided me wirh excellent service. From the moment I got reminders to service my car, and discount coupons, to the moment I called Sonia to make an appointment, and the appointment itself, I feel taken care of, and treated with kindness and professionalism. I always enjoy the Starbucks coffee, and it's a nice feeling to get my car back, all clean and shiny! Thank you so much Mercedes Benz of South Bay, keep up the good work!

Super Fast Service. Friendly service staff. Exactly what you expect from Mercedes.

Excellent service by Collin Flores in the lease of a vehicle. A very fair price, an easy sales process, and an overall outstanding experience. I would recommend this dealer and Collin to anyone looking to purchase or lease a MBZ.

Since leasing a car from this dealership, I have had to deal w/ a fraudulant check made off my account just one week later, the check info and copy of signature were obtained solely from Mercedes South Bay as no other check had been written off this account. I was told checks are scanned then voided, then shredded, but apparently someone has to take the check upstairs to get scanned, then someone shreds it, so at some point someone got to copy this check, make a fake one and cash it. I now have to deal w/ a Mercedes American Express card with an annual fee, I never signed up or asked for this card, yet received the annual fee bill today. Thank you for protecting my private information Mercedes of South Bay!!! Still waiting for you to call me back by the way.....

One of the best Mercedes dealership. Baraa Jermi was great sales representative, great service from the whole team.

thank you

First time there wasn t too good, the guy helping was in a rush to go home cause it was so near close time. However, the next day I went back and received a much better experience after I told them how I was treated the day before. I received great service, was shown multiple cars and found the exact one I needed. Definitely a great experience.

John Steach, was my service rep. for as long as I can remember, and
he made the experience of bring my car in for service like visiting a friend.
I was concerned when he had to retire, but dealing Paul is just like dealing
with John.

Ms. Liz was very nice,sweet, warm heart and made feel very welcome. Plus, Mr. Michael came in from his day and help us with the car, now how many young man will do that, but, anyway with a smile and taking his time showing and explaining everything about the car, Michael THANKS, for explaining it really helps. Ms. Liz, THANKS, for your hospitality, I really enjoyed your company.

Hasan made the entire experience great. He was very attentive and knew answers to every question I had. I never once felt pressured, he was extremely professional and friendly and I would send anyone I know to him to buy a car from this dealer.

I use the online system to book for the service. My service personal was not available due to her personal reason, and it took about 40 mins to assign me a new service personal. For the service estimate price which was given by the service personal, the estimate price is way higher than the actual amount was different than the online service reservation system. Be careful on their estimated service cost. Check the online first and compare with the given estimate in person.

Sonia is attentive and assertive. I'm glad she is my service representative.

Thanks, Sonia for an outstanding job!

Roberta

Always a snap whenever I bring my car in for service.

I'm giving this dealership,the Representative and the Dealer General Manager high marks. I was rather concerned that the dealer had been rated in the 3 star range and what that would mean to me. I was considering going to another dealer as a result. The new General Manager, Tim Muzyka, who has only been there for a short time is aware that there have been unhappy customers in the past and was brought in to make this a top performing dealer. It is Mercedes after all and top quality sales and service should be what customers expect....and then receive. Right?

So far so good. Daniel Sombrio, our representative, is excellent and really worked to find the car we wanted. We eventually ordered it from Germany and he was on top of the schedule until we received the car. We took delivery 2 days ago. I trust that the new General Manager and his team will continue to up their performance one customer at a time. My turn was this week and everything was excellent. Hopefully you will have the same experience.

So take the reviews that are positive and negative...read them carefully as there is always good perspective. But I would highly recommend this dealer based on my recent experience with them. Hope this helps with your shopping. RKL.

Babak Vafadari is such a gentleman. He is so professional and experienced person. I will be in south Bay Mercedes as long as he is working there.

Thank you Babak.

I love my BMW 750LI. Mercedes Benz-South Bay is one of the best dealerships.

Emily, was great to work with. A very responsive associate. Took the time to answer all questions and concerns. We had a minor glitch immediately after purchase, Emily invested her time and efforts to make sure we were taken care of.

My service representative gave excellent service. However, someone in the service/mechanic side took my house keys off of my car key ring. >_<

Alberto was absolutely the best! No pressure sales! He was patient, knowledgeable, and helped us negotiate the best deal!

With me is all about the service rep and Scott was out to of it. He understands the importance thoroughly explaining the service process and in following up quickly and often. I will actually request him next time I go in.

Thanks Scott a

Great Customer Service - Everyone was so NICE and Helpful.
Elijah Corrica was honest, intuitive, patient, and great person. I can proudly say I'm a new member of the SouthBay Mercedes- Benz Family.

I purchase a used vehicle from South Bay Mercedes on Feb 3, 2013. The same day the check engine light comes on. A week later, a prompt came up stating i needed to change the oil. Realizing something wasn't right, I check the rest of the vehicle, I noticed none of the maintenance was done. The brakes were bad and the rotors were needing to be changed. Air filter in the car was bad. Wipers were torn. The Alignment was completely out of spec and i needed to take it a mechanic to get it aligned. They changed only three tires and one tire is needs to be changed at (cost 300 to change one tire). And as of this week, i need a new battery. If you are buying a new car from them, it is fine, but if you buy it used, buyer beware!!! They do not check the vehicles at all!!! I would think buying from a big Mercedes dealer would give me piece of mind, but it doesn't. Needing to do all this in less than one month after purchasing the car is a bit much.

Also, there service department does need a lot of work with there customer service. My first experience, they lost my keys and the second, a complete nightmare. They took my vehicle and promised me to pick me up from my location. Then when my car was ready for pick up. They stated Beverly Hills was over their mileage restrictions(something that should of been mentioned before I towed it would be nice instead of getting me stranded without a vehicle).

I made an appointment on line where they indicated that I would get a loaner car. I confirmed the next day only to find out from Maggie that they need to be reserved a week in advance. I told her that I had work appointment and needed a car. See had no solution and asked if I wanted to cancel. I later called back to speak to the Manger who did not pick up so I left a message. I never got a call back.
I then called Long Beach Mercedes where they took great care of me and a loaner right away.

Sales and service at MB of South Bay are always stellar. Been happily purchasing and servicing my cars there for a couple of decades.

Very disappointed. I brought my car in for a repair and a service and instead of $3,000 as per estimate they wanted to charge me over $9,000. My car was driving perfectly fine when I dropped it off but since I got it back my car has problems starting up (despite a new battery that I was told was absolutely necessary). Not a fan. Will think twice about taking my car there in the future.

Drew and Finance manager were fantastic. Love my car, love the service!

"Researched this new GLC SUV purchase for months, shopped more than tons of dealer within 200 miles range in So.Cal. SouthBay MB(AutoNation) is the place you shouldn't miss to get a Quote'.
Sales lady: Emily Anderson will definite help your new auto dream come truth :)

Thank you April!! Best service ever! So honest and so much integrity!! We love the place so much, we bought our new car there too!

It is always a positive experience working with Frank in the service department. He is so easy to talk to. He explains everything so that l can completely understand and he makes sure that my car is done as quickly as possible and they even wash it for me. Thank you frank for ALL of your help. You Rock!!

Thank you to my service advisor Paul Buntukampol for his expertise and his exceptional knowledge about MBZ cars. He always give me and my sons proper advice and takes that extra step to make sure that our cars are serviced at the highest level. Thanks again Paul!

Brad was extremely efficient and professional. Everything was taken care of in a timely manner and was extremely satified with my experience there. Great job!

April Stewart is the best service consultant at Mercedes of South Bay who care about her clients.
She called and reported the status of the vehicle daily and prepare and took care any necessary paperwork/loaner before I arrived.
I go in and able to get out of the dealer in 15 minutes. Thanks April!

The staff is really nice but I didn't appreciate being told my car was still under warranty and to bring it in for them to look at my transmission, only to be told after I arrived it wasn't and I would have to pay for them to look at the transmission and cover whatever they needed to fix. This was especially frustrating because it was only a couple weeks after I brought my car in and paid $900 for the B servicing. Which BTW, I'm still not sure what all they do. I was a bit frustrated because the transmission issues began immediately after they completed this service.

I will never forget my experience at Mercedes-Benz of South Bay. Carlos, Denise and Allam will forever have me as a returning customer. They went out of their way over and over again to provide me with a positive memorable experience. I tip my hat to the three of you.

Paul at MB South Bay Always takes care of his customers. Thanks Paul!

Jason Bray is the best auto salesperson we have dealt with ever. He was professional, prompt and knowledgeable. He has a can-do attitude. Even once the car was delivered, he continues to be available for any question or concern. I recommend you buy a car from Jason.