bruce weitzman

Review of South Bay Mercedes-Benz

I showed up for appointment dealership set (a few ...

I showed up for appointment dealership set (a few minutes early.) I was greeted promptly and the Customer Care Representative with whom my appointment was made came out within a couple minutes.

Despite having set the appointment to get a loaner car, I had to wait over 70 minutes to get the car.

The error message that brought me in was "Pre-Safe Functions Limited; See Operator's Manual."

I brought the car in on 12-30-19 and was told within a couple days that the problem required a new driver's seat belt - which had to be ordered.

My car was supposed to be ready on Friday, January 3rd. When I didn't hear from my Customer Care Representative by early afternoon, I called and was told that she was on vacation until Monday. The person fielding the call could only tell me that my car wasn't ready.

I called back on Saturday, and after holding on the phone, was told that it still wasn't ready, but they couldn't tell me anything more about when it would be.

On Monday I called but was told that my representative wasn't in, but that the car was "Basically ready" except for some paperwork that still had to be completed.

Finally, on Tuesday, January 7, I received a call from the representative telling me that my car was ready for pick-up.

Between the extremely long wait for a loaner car, and it taking 9 days for a seat belt (even considering the holiday), this is certainly unimpressive. The poor internal communication between the representative and anyone not being assigned to cover their work, obviously scheduling appointments when the dealership was too busy to handle the appointments they had scheduled, and the extremely long time to get the job done has left me with a less than satisfactory experience. Sorry but I'm being 100% honest (as someone who has owned many vehicles from a number of different manufacturers.)

To add to this, I still have 2 unresolved issues with my car - that the dealership has not been able to resolve. One is intermittent and was supposedly fixed previously - the steering wheel getting stuck in the upper position and not smoothly moving into the memorized position from the "Easy Exit" feature, and the second being sub-standard reception from the AM Radio - which sure seems like an antenna or grounding issue. Every other vehicle I've driven and every loaner car I've been given by this dealership is a quantum step better with no horrible static in many places I drive around in the South Bay. The fact that no "Error codes" are seen doesn't help since the problem definitely exists and is easily demonstrated.