Millbrook mental health unit Reviews

An abysmally bad hospital. I was there as a patient and many of the older staff were cynical, grumpy and uncaring. They frequently told lies to patients, and about them. By contrast the relatively small number of young staff were nicer, more caring and helpful.
The weekly "ward rounds" were a farce. Doctors would hardly allow me to finish a sentence before hustling me out of the room so that they could deal with the next patient.
The overall impression I gained was that the older staff were quite simply "burnt out". The best thing for the NHS to do is to pension all of them off and replace them with much younger, kinder, staff.

Not the best place, it sort of felt like a hospital and an asylum mixed together

Really would not recommend you can tell that the government keep slashing mental health as for the dude at the desk is a knob very rude said to a nurse on about my partner is this another one of yours like she was some head case .think it's about time the government took mental health serious would give it no star s

The staff was lovely no fault in that it's just ashame I was discharged and made to pack my bags crying that I feel unsafe. I tried killing myself 2 nights earlier in Millbrook and then was discharged and basically left back on my own, after begging and pleading I don't want to leave. You're basically left to do your own thing in there, everyday the same for those who don't get visitors. And hour here and there with an OT but nothing that particularly helps you to get better. Mental hospitals are meant to inspire recovery, as Millbrook had written through the hallways. I left feeling worse then when I came in. My meds where not sorted like they said they would do, the only thing that changed was I got diagnosed. And then that same night made to discharge myself. I understand if perhaps they are struggling for beds etc, but that makes it worse, I was made to feel I wasn't as important as everyone else. There should be around the clock therapy to get people feeling back to themselves so there stay isn't long in hospital or so if they do get made to discharge themselves like myself they do not feel they haven't achieved anything, if I left with a few ways to help me cope and perhaps better support when I did get home. My 3* would be a lot higher. I would say 1* but the staff themselves where lovely and only doing there jobs. Please, sort the mental health system out.

My partner is currently sectioned here. She has managed to escape whilst they was all stood about on there phones. She is also covered in bruises as they pin her to the floor just for the fun of it. She is being abused here and everytime I make a complaint I am not took seriously. The NHS are nothing but SCUM

I would recommend this ward more than any other ward staff are very kind caring and generous, they treat you more than family than just a number, I would like to say thank you, after feeling alone in this world you all made me feel welcome listened to my problem and took time out to see if I was ok. Again thank you

This mental health facility is the perfect example of how underfunded and neglected the mental health system of the NHS currently is. Something really needs to change. Not just with this poor excuse of a psychiatric facility but with the system in the UK as a whole

Worst most toxic workplace ive worked at , the whole structure is indemic of people who believe they have the right to speak down to both members of staff and patients.
The whole of the staff from top down needs to be removed ASAP put in place better trained staff who have compassion and empathy for the staff and the patients then and only then can it start to rebuild it's self.

Should be an option for minus 5. The staff are so rude and aggressive. They refused to let me see my partner. If that is what they call customer service then it's a joke. How they help people is beyond me. In my opinion they just seem to make people feel worse. Even criminals don't get treated this bad

My Father is currently in this hospital due to mentle health issues he has been here now since july i have got to say i have nothing but praise for the staff on Amber ward caring for my father David Bull the staff have been amazing with my dad his care has been 1st class they have been absolutely amazing with me and my 2 sisters with keeping us informed of his progress the only problem is ots a bit of a ball ach trying to gdt to the ward but its understandable during these testing time xx so thank you to the Team on Amber ward taking very good care of my dad

Would of been five stars but their short staffed, the building is old compared to Kings Mill new build. an some of the Dodgier BSing patients. Let the others down. Besides that it's good and I'd come again.

As the gf of a patient who had never been before and then my bf refusing to see me... I was then confronted by a nurse in a turquoise top, who made me feel extremely unwelcome. She offered no reassurance and when I enquired of he was making progress, she snapped back at me 'he is actually'. That was as far as her communication started and ended. I then asked her pass on something to which I was met with an eye roll. After an hours drive, a bit of personal and professional interaction would have been nice. Unfortunately I didn't get her name. I hope they are not all like her.

Took time for myself to warm to.

Stay safe...