Sofia marie

Review of South Bay Mercedes-Benz

This is the 2nd time I've been to this dealership ...

This is the 2nd time I've been to this dealership for routine service. Overall very good service. The waiting area is clean and has some nice amenities. Its always busy, they have a very large service staff, and everything seems to run quite efficiently. My loaner car was clean and new and the entire process, once it begins, is efficient and easy.

The only reason I'm giving 4 stars is that I wasn't seen by a service agent for 45 minutes after my scheduled appointment time. The service person I was scheduled with was delayed with a customer, which I understand, but I had to request that someone else help me after waiting a long time. It would be helpful if I could request to have the 1st available service person assist me instead of waiting for the specific service person assigned to me. I understand if customers prefer to wait for a specific service person, and they should have the option to do so if they want.

Most of the employees I interacted with here were courteous and helpful. Some were a bit snobby, but in the cheerful, smiling, SoCal way I'm starting to recognize. The staff at Mercedes dealerships in Florida & the DC area seem to be warmer and with less pretense, in my opinion.

Dropping off the loaner car and picking up my car at the end of the day was very efficient and easy.