3 years ago
Let me start off by saying the prices were low, th...
Let me start off by saying the prices were low, the food was great (especially the thin crust pizza), BUT the service was absolutely awful. Seated immediately (not busy), waited 20min before I decided to get our drinks from the bar. Another 15-20min later a waitress came over and asked if anyone had helped us yet and obviously the answer was no. She took our order and came back about 30min later with our food. Food was great! About 10min after we got our food, our drinks were empty. We waited another 20min and I decided to get up and get our drinks from the bar...again. 15min after that we saw our waitress again and she asked if we needed anything. My answer was, "Not anymore. We would like our bill and some to-go boxes." That came back to the table almost immediately (surprise, surprise). We sat there, finished our drinks and our comment/rating cards. Waitress came back and asked if she could take our payment. I told her I would take it to the manager, personally. He happened to be at the host station when we walked up there. I let everything calm down up there so I could talk to him without making a scene and disrupting business, or anyone else's experience...like any respectful person would do. I was offered no compensation for my half-assed experience except possibly a round of drinks next time I came in (like anyone us gonna remember me since I didn't make a scene). I'm not a mean person, so I definitely complimented them on their food and told the manager to pass it along to the cooks, but also to pass along my complaints on service to the wait staff. He asked if we would please give them another try. I will, reluctantly...only because the pizza was great! Their sauce is what makes it what it is. I just feel like we were looked down upon. Even though we were the best dressed in the restaurant, that I saw; it felt like the waitresses were fighting not to serve us because we are younger (33 and 30). They probably thought we weren't going to be good tippers. I always leave 25% for great service, 20% for good and 15% for average. Like I said, this dining experience (since I knew the cooks wouldn't get any of it) saw a 0% tip. Hope they get their s#!t together before I stop back. Only reason this place gets 2 stars is because the cooks and the food they made were great. I'll leave another rating after I stop there next time. I really dread it though. Not up for being disappointed by service twice. Waiting tables, when not even busy, is way too easy for someone to screw up.