Horrible. You have lost a 25 year customer. I bo...

Horrible. You have lost a 25 year customer. I booked on line thru your web site four months ago. As soon as i finished, i discovered i had peeked the wrong date, by one day. Your site only allows a person to book a non refundable rate. As i travel a lot, i never book a non refundable rate. But that was your only option.

I would have paid a little more for a refundable, change rate.

I have stayed at sofitel Hotels all over the world fir 25 years.
You have lost me as a customer.