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We had the most enjoyable family holiday, mainly d...

We had the most enjoyable family holiday, mainly down to the fantastic staff who were always very warm, welcoming and attentive. Excellent facilities in the apartments and amazing service from the hotel! The only reason I ve missed 1 star More

A nice hotel with a nice pool. Very correct servic...

A nice hotel with a nice pool. Very correct service and staff always available. A great kid club and spa facilities at Glacier Sports Hall small shop. Ottman's reception was really an availability and special attention to our requests or small problems. You may need to just improve the buffet breakfast and you will find the beach not so nice at the sand and the layout. Otherwise a really upscale hotel

We came to Sofitel to dine to one of your restaura...

We came to Sofitel to dine to one of your restaurants, it's our second visit. When we are about to leave and collect our car, I heared my name being called from my behind, I turned around and saw Erwin one of your from staffs at your gate! I was so surprised that he remembered me and on first name basis! Amazing, what a great memory! He even asked for my husband who was walking behind! I'm so overwhelmed by your staff's great service , he works from heart, with passion and dedication for your company!!!! Great job!!!! We will definitely keep on coming back for such great service and definitely be sharing to our friends.

My biggest disappointment...

My biggest disappointment...
I am a fervent lover of Sofitel brand for which I have worked. I have been I many of them worldwide and are a AccorClub member.

This hotel didn t meet the standards I am used to. I am aware that I visited the hotel just few days after the borders opened to European travelers and that the situation ain t easy... but it cannot be an excuse for everything.
-Room service cocktails looking cheap.
-Dirty glasses and windows (let the housekeeping know that there will be guests in this room so they can work it properly).
-Mistakes with room credit
The full list would be long, in other words: lack of details and thought.

The hotel itself is ok, rooms too.
The pool is nice even though crowded.

I visited it but will probably not be back.

Very nice very spacious rooms, I took a sea view a...

Very nice very spacious rooms, I took a sea view apartment of 70 m2 with kitchen and two bathrooms. The staff is very friendly and you do not miss anything. Everything perfectly clean, impeccable .... Beautiful pools and areas for children .... Car parking service ... Overall it is a beautiful resort located in the peace of the Jumeirah palm

For example

For example
if I ask for removing mini bar it's will take 3 days
If I ask for shaving kit it's will take 15 to 20 minutes
If I ask to make my car ready after noon it's will take more than 30 minutes

Just returned from the most fabulous holiday at th...

Just returned from the most fabulous holiday at this 5* resort. Truly 5* in every respect- accommodation, facilities, cleanliness, friendliness, location and above all, service. We were made to feel like royalty, nothing was too much. We were able to extend our check out after speaking to the most helpful Salima on reception and her manager, Anna. Bravo to everyone at Sofitel!

Nice rooms, good food, clean beach, excellent serv...

Nice rooms, good food, clean beach, excellent service orientation of the staff. Mr. Soliman (reception) and Mr. Charles (waiter @ beach and breakfast) made a lasting impression on me with their commitment and efforts. I have never before seen hotel staff working so hard for the well-being of their guests!

Good

Superb

Great service and amazing attentive staff. Not a l...

Great service and amazing attentive staff. Not a lot of restaurant choices, and the food quality is not top notch.
6 pools so that is good, and the main pool is the best one.
Rooms are clean. Good for families.
The check in and check out took time, so they need to be faster in that.

Super service

Super service
Lovely stuff
Super food
Excellent gym and pools
Clean beach

Our stay at Sofitel was an incredible experience. ...

Our stay at Sofitel was an incredible experience. The staff are polite and friendly . I would like to highlight the excellent Housekeeping service by 'Vivekan' during our stay and really appreciate the attention to the details from the Housekeeping attendant Aaron who was extremely professional, courteous and prompt in his service and ensured our stay was comfortable all throughout. Keep up the excellent work!

Splendid

Good

The hotel architecture is beautiful, staff is nice...

The hotel architecture is beautiful, staff is nice and friendly, food options were good yet not too expensive. 3 swimming pools one of them for kids with sliding opening only on weekends as well as private beach so you will enjoy your stay. Smoking is not allowed within the swimming pools however people are smoking and there are designated areas to smoke.

Resort, hotel and psychological comfort especially...

Resort, hotel and psychological comfort especially the area overlooking the Palm and not the sea.
Worth every dirham you pay here.
7 restaurants
7 swimming pools
And an area of imagination that gives pleasure, comfort and happiness

Super nice hotel, huge rooms, comfortable beds. Bu...

Super nice hotel, huge rooms, comfortable beds. Buffet restaurant no 5 stars. Salad buffet 3+, little meat, one type of fish and 3 times a week meatloaf. The pool is nicely designed but too small for the many guests. Look for 6 pools here, only where? To HP unfortunately only a few restaurants are available. 1 bottle of water costs 25 that is 6 euro as much as here a taxi ride of 15 km. 1 quarter glass of wine 10 euro that's really too much. 1 cup of coffee at the pool 5 euro .2 whirlpools of 3 were broken and closed. Hotel description should be here 13 restaurants have only 7 restaurants found, the cigar lounge is no more. The bottega has very good food and the porterhouse is also class. The buffet restaurant has neither good nor healthy food all just Arabic Indian.

Good

The hotel was fine and kept to a high standard. As...

The hotel was fine and kept to a high standard. As a Western woman, after a week you can experience the disturbing that my husband got almost close to all focus. Everything from greeting phrases by hotel staff to service at the hotel restaurant. Becomes a certain culture rock. If you can accept this you get a good stay otherwise you might have to choose another destination.

Very nice family hotel with a nice pool and very n...

Very nice family hotel with a nice pool and very nice private beach. The staff very friendly and attentive. The food is very good in restaurants and buffet.
The Sofitel is located on the Palm about 30 minutes from Dubai Mall.

The hotel is beautiful, facilities aplenty for the...

The hotel is beautiful, facilities aplenty for the whole family, especially the little ones. What really bothered us was the lack of cleanliness experienced. All glasses had a horrible smell, regardless of the drink inside, be it water, coffee or juice. Believe it or not, they didn't even have the courtesy to have authentic espresso tablets in the room, but had knock offs from Bon cafe that would not even work properly. The service was a disappointment on a whole different level. We had booked the executive rooms which came with concierge/butler service. We wanted to enjoy the dim sum night offered at the Chinese restaurant and had the butler book on out behalf. We were extremely surprised when we got to the restaurant to be told that the offer ended 10 min ago! We had guests with us and so that was a very embarrassing situation to be in. Finally, upon checkout, we had to wait in the car for 20 min for them to bring the luggage down, and they had the audacity of asking us to move the car out of the shade and into the sun to make it more convenient for new arrivals. All in all, the experience was not worth the money and the money would have been better spent at any rotana or jumeirah hotels on the palm.

Although we had some issues in our first day in th...

Although we had some issues in our first day in the reception and housekeeping, however the rest of our stay was amazing, the staff are very kind, hotel facility are really good, the main pool is one of the best in Dubai resorts.
Since my issue with the reception and housekeeping both managers solved the issues and was very professional.
Definitely will be back soon.

Excellent property, very kids friendly, but also a...

Excellent property, very kids friendly, but also adults quiet zones. Downside of the scale is somewhat distance with staff (especially breakfast gives a busy impression) but in general great service.

Enjoy