Sofitel Brisbane Central Reviews

Great room with a decent view. Parking was a little over priced but all in all a good experience

The view is splendid, food fantastic with excellent staff, very spacious and the setting is remarkable

Very nice rooms, super comfy beds and amazing breakfast (although it does end quite early)

Solid hotel, but bathrooms leave a lot to be desired

Excellent buffet lunch, and service beyond my expectations.

Great location for FIFO meetings and accomodation if required.

Went the high tea, very nice. The stand out was the chocolate and orange cocktail. It was delicious

Good place for functions etc. Food was not as good as I was expecting

Great breakfast selection, good quality food and friendly staff.

Excellent food provided at a conference. Great facilities.

Rooms are dated for a 5 star hotel and lack of power points was annoying and breakfast not included

The hotel is nice. Its a nice touch that the staff at the cabs find out your name, and the desk staff greet you by name before you've spoken to them. I'll be back again. Food is pricey though there are cheaper options nearby. My only disappointment was to find that most of the items on my mini bar were well out of date.

Love staying here. Staff great on arrival. Very friendly. Dealt with our luggage straight away. Check in very quick and easy. Lovely room. Fantastic breakfast buffet. Pool nice. Stephanie's day spa to die for. So relaxing. Will be back.

Very nice the once again the was wonderful the service was great however we had a club room and we where checked in at 3.45 when we arrived at 2pm we where sent to the club room which was great but just wanted our room

Central location and very comfortable rooms. Enjoyed a lovely high tea in the club lounge on the top floor with great city views.

A very nice and clean hotel with great amenities, comfy beds and professional staff.
The very is also good, and it's located in the heart of Brisbane.

Service and view were great but high tea food itself was average

Excellent location and facilities. Very nice rooms - bit pricey but that to be expected at a Sofitel.

A super convenient location in Brisbane CBD. Rooms are plush and stylish with all the niceties. Food options are also good with a nice restaurant offering some quality seasonal dishes. Reception staff are helpful but not very friendly. The parking can be challenging if you drive a large vehicle. Trying the gym in the morning makes a good start to the day overlooking the city (amazing view).

Great lobby and great breakfast buffet. Rooms are nice and in line with age of building. Good services available. Yet to check out gym.

We had a Christmas themed lunch at the Sofitel yesterday and it was lovely, but guys what happened to the beautiful purple tree and we really missed the chocolate train cake, always got a kick out of seeing that.

Great Continental breakfast. With a lovely Aston Martin in the lobby...

Very good hotel for meetings, excellent layout and very professional staff.

They gave me complimentary macaroons upon finding out it was my birthday.

Stayed on night of the 11th after our wedding - hotel full of footballers for magic round yet staff still found the time to make our stay extra special - the upgrade to a better room , the sweets and bubbles in the room and the late checkout - thanks Sofitel for a great wedding night

Very nice hotel. Good views and solid gym on 30th floor.

Buffet seafood lunch with bottomless glass of wine is superb.

The buffet here is always excellent, if a little expensive. You do get a lot of fresh seafood for your money though.

Did the buffet lunch for pre-Christmas catch up with relatives, lots of nice food, staff were a little snippy about drinks (you could only pick one drink - eg beer, wine, bubbles, which was different than other years). Overall great.

Great location , beautiful hotel with excellent facilities and service.

Well run and up to the standard you would expect from a 5 star hotel.

Pool (no Sun in the afternoon)
Room (need a renovation)
Staff (friendly)
Breakfastbuffet

Great atmosphere staff attentive.
Lacking a couple of staple breakfast item, like avocado and strawberries which have always been in the past

Best buffet in Brisbane.. insane selection of food..

I visited in the first week of October as a friend was staying there. We attended the lobby as we waited for him to be ready.

The rooms are very comfortable with great views. Nice bar downstairs and the buffet is massive. Great location. Friendly staff.

Lovely place and good facilities for corporate events.

Dinner

Great dinner and great service

Wonderful atmosphere and staff were so accommodating, will be back soon. But no 13th floor

After holding conferences (and staying) at this hotel over 9 times in 4 years, EVERY TIME upon arrival, there was absolutely no continuity from last time. "Who are you? What name was that again? Can you spell it? What was your event again? Can you spell the name of the event?" Is there no communication between the events team and reception?

A central principal of good customer service especially at a 5 star place is that they make you feel like you are a familiar and an important returning guest. Regardless of if you are a first timer or 10th timer, you pay extra to have those expressions of hospitality and professionalism. Particularly when you show loyalty and return over and over, you expect there is appreciation of your custom (and close to $100,000 over the years). There is something sweet about the "welcome back" experience. NOT HERE

Even at the 9th time at this hotel, we still experienced that the events staff (including the events coordinator) had kept no records of our event or accommodation requests from the last time, what went right or wrong last time to correct it or how to go the extra mile to make a better new experience. Time after time the same mistakes and oversights were experienced - with regard to air con, food modifications, lay-out of the room, position of the podium and adjacent table, availability of drinks at lunch, provision of particulars at the podium for the speakers (bottled water). I could keep writing the other little oversights but I think I have made my point.

It felt like arriving at and holding a conference at a 3 star hotel every time. In addition to having to run around for registration and doing our own work, we had to micromanage and oversee so many aspects that should have been done by the events manager. Our course participants made negative comments in their appraisals about several aspects of the hotel service including the temperature but provided glowing reports of our courses.

It has to be said that more than 50% of the time, the event manager on location was gracious and wonderful. But even then, there was no continuity so that we could build a relationship and have them oversee the little things.

Why did we keep returning? Because of the wonderful buffet (which our delegates always rave about) and also because it takes too much trouble to start afresh with a new venue. We did communicate with the events coordinator on 3 occasions and one time we got an upgrade on one of our rooms and a complimentary drink as compensation for all of the above mistakes but then the same thing kept happening in subsequent seminars.

We would never write a negative review about any one without attempting to reach out to the place we are reviewing. So we did this after our 9th event. The events coordinator seems forgetful, unapologetic and even apathetic. So when it is more painful to stay than to take the trouble to move, you leave. And this is what we have done. Shame.

Great food, free drinks and fabulous ambience. Thanks we will be back anytime.

Wonderful service, we'll kept and presented rooms, excellent breakfasts.

Great experience, service is excellent. Bathrooms could do with a refurb.

Went to the Sofitel for a couple drinks, nice atmosphere and friendly staff.

Recommend the buffet breakfast, comfortable stay. Hopefully they will have more offers with breakfast included.

Decent rooms, though some interiors are a bit dated. Ridiculously overpriced room service menu (e.g. $35 for a meatlovers pizza). Friendly staff and a good location.

Central location well appointed rooms with a lounge, bar & restaurant on the ground floor.

Great location, attentive staff and awesome breakfast!

The rooms need to be updated big time as they look dirty and old, the conference rooms roof's look like they are falling apart and ready to drop on your head anytime. But on the other hand the staff are friendly and helpful.

Excellent food, atmosphere, ambience, air con, customer service. The seafood was ok but thats because it was my first time trying oysters and i gotta get an acquired taste first. So if you have money, its worth it.

Great buffet with good selection of foods and variety of deserts. However they definitely need a good coffee machine than the current ordinary coffee they have there.

Nice hotel very cozy. But one thing which you should not miss about this hotel is there seafood buffet dinner in there restaurant at the ground floor. This hotel is located right above the railway station and is very convenient.

Good location with friendly staff and great service

Excellent hotel, however the internet is TERRIBLY slow. They seem so proud to advertise to everyone that they provide free wifi, but they may as well not have it at all. 5 stars reduced to 4 because of that.