Society6 Reviews

Product arrived quickly, slightly damaged (no luck) but immediate replacement.

Very good customer service, good product.
I recommend for sending to France :)

My order was processed quickly and received in good condition. I had to process a return on some towels I ordered, and they processed the return within minutes and told me I didn't need to return the towels and to please donate them if I wasn't keeping them. I hope people don't abuse their excellent return policy, it's great to save the resources involved with shipping back product, I'll definitely be paying it forward!

Excellent product and customer service. Will definitely make future purchases with Society6!

I ordered large floor pillows through Society6 and the quality of the pillows were absolutely amazing and the pattern was so cute and They go so well with my decor. Unfortunately I ordered way more than I needed (as they were larger than I expected) and Society6 refunded me immediately for the pillows I didn't need and even allowed me to keep them as a token of appreciation for my business. I would buy from them any day! Plus their large selection of options is a major plus! I highly recommend them!

Both my husband and I litterally only wear their t-shirts. I can't even believe there are any bad reviews about Society6. They are the best company to deal with and their customer service is amazing. We have about 15 of their t-shirts between my husband and I and some are over 3 years old and look mint. 1 had a decal peeling a bit and they replaced it no questions asked in a matter of days. Cannot rave enough, this company is so excellent.

Extremely good customer service! And super products.

I'm an artist on Society6, and while I've only sold one item on the site - though no fault of theirs - I really enjoy using the site. It's super easy to upload art, and it looks amazing! Plus you only pay the verification fee of $1 to sell photos. After that everything is free unless you want to buy something of course!

The customer service is awesome as well. When I needed to switch PayPal accounts it took only 7 minutes for me to get a reply from Ms. Marriane. She was very helpful and quickly and efficiently helped me out.

I will be staying with S6 for a long time coming.

The first time I ordered from this site and what a pain this has caused. First of all the told me my order was shipped. Several days later it was still not shipped, so I contact them and they apologise and ship "my package".

2 weeks later I get a large customs fee, which was strange for only 3 t-shirts. But I have to pay this fee because otherwise I'll be fined. When I finally receive the package it's FULL of shirts, none of which I ordered. Instead of sending me my 3 (white, green, blue) shirts in size Medium, they sent me EIGHT XL black shirts, hence the giant fee. They at least refunded me the 65 USD for the order, but I had to pay 40 USD!!! for the customs fee, for a bunch of cloth I have no use for.

Incredibely frustrating and their customer service is just filled with copy paste responses. They refuse to reimburse me for their error of sending me a large package that I didn't order, so basically I payed 40 bucks for a giant headache.

have bought quite a bit of products off Society6, I love their designs & I love all of the products you can get that design on. However, I recently ordered a shirt from them in the size that I've gotten before & when it arrived, it was far too big for me. So, I tried to exchange it, but for some reason the self service wasn't working. I contacted customer service & told them the problem. They immediately refunded me the cost of the shirt, allowed me to order the same shirt in the size I needed, but they let me keep the other shirt! I gave the other shirt to my friend & am now waiting for the new one in the mail!
I love this site!!

Great spot and once I found the help, it was very speedy and attentive

Have waited two weeks for delivery and still nothing.

This is by far the best website to get articles designed by amazing artists. The customer service is beyond words can say, I'm very delighted to be a customer of Society6. The products are high quality, printed well and I will recommend this site to anyone searching for unique artwork.

Unique, fun and large selection of throw pillows that are a great value over some of the big box stores. Bought pillows for my bedroom as well as my two daughters, 11 and 13. Something for everyone. Plus the Mother's Day promo code they were offering was 25% off, which was great. I forgot to add it in when I checked out, but customer service got right back to my request and within 10 minutes had issued me a refund. I have also ordered three prints from them for framing and they arrived in great condition and were exactly as they appeared in the photos.

there was an issue with the print on my iphone case when it arrived. however, after letting them know, one of their staff Marianne immediately looked into the matter and sent over a complimentary case with the correct design. truly appreciate their effective service!

Awesome customer service!! I had an issue with my order where I messed up and they were very quick to respond and helped me correct it immediately. I am very impressed with the quality of their products, which I have been ordering for years, as well as their service. Thank you, Society6!

Customer service was fast and very helpful with my questions!

Received the wrong items. Filed through their customer service email system (since they don't have a phone number). It's been 24 hours and I have not heard back from anyone. I'm guessing I won't get my sister in law'' gift in time for X-mas.

I had to return an item that was not the correct color. Marianne made the process quick and efficient. Two thumbs up!

I had ordered a laptop sleve around $45. Once arrived the sleve ended up being to small. I submitted a return request and immediately got a quick and caring reply. No hastle or questioning. My refund was completed in minutes. Emilyn was the associate that assisted me, they provided excellent customer service. S6 has gained a loyal customer from this expierence. Keep up the great work!

Terrible customer service and product I ordered was poor quality so they sent out another one which was poorly printed as well. Very pixelated print not worth what I paid.

My order was marked as delivered but I hadn't recieved it. Customer service specialist did not hesitate to send another out for free for the inconvenience : -)

I ve found Society 6 to be very helpful and prompt when dealing with a payment issue. I d highly recommend this group. Friendly and very kind and helpful. Thank you!!! I ll be back!

Every company on the internet should take note of your online customer service, communication and reliability. Five stars for customer service, quality prints and unique product selection. Thanks, Society6! You made my day!

Perfect customer service, so kind and understanding. I love being able to help fund the work of artists and I appreciate the quality of society6's products.

Worst site and customer service ever. Tried 6 times to place an order. No indication that placed but I ve been charged. When I sign in it says no orders. Without an order number you can t reach customer service!!!

Product came slightly damaged, but I was able to speak to a customer service representative within a minute of posting my query. Rep was extremely lovely, resolved all my concerns quickly and efficiently. Super pleased! I've purchased from Society6 twice before and never had an issue.

A huge variety of original pieces and wonderful customer service!

LOVE Society6! I talked to a representative named Aly through Facebook messenger; she was both helpful and resourceful! I am very excited to get my items since most of them are presents! If you need any help, messenging them through Facebook was quick and easy.

The products are outstanding! Quality, originality and they have such a wide collection of everything and the prices are extremely reasonable.
The customer service is impeccable, they reply promptly and readily.
I re-ordered right away more items as they make wonderful gifts.
Merchandise delivered in a very timely manner as well.
I strongly recommend Society6

I absolutely LOVE society6. Their products are always well made and their customer service is probably the best customer service I ve ever interacted with. They re super helpful and reply very quickly, and handle all returns/exchanges with no hassle at all. Plus the entire site has something for everyone in every design imaginable. Definitely worth it to order from them, half of my decor is from this website lol.

Good product, Nice designs and very good support ! Thank you Society6. Sarah from FRANCE !!!

I ordered a Banana Leaf Shower Curtain a couple months ago. I am in love with it! I have received so many compliments by friends and family. It matches perfectly with my theme for the bathroom and I received it in the mail right away!

Beautiful and unique products; I made a mistake while ordering and the help center gave me a coupon code so that I was able to reorder my product without having to pay a dime. Very helpful, and I cannot wait to see my new laptop case!

They are such a pleasure to do business with. I had a problem and needed to return something and they got right back to me. I received my items fast too. They are a keeper! I look forward to looking at and buying all of their unique stuff...

Waitied over a month I never received item. Finally got them to issue a refund.

Do not order from here. Shipped to wrong address. Don't know how but they did and now refuse to reply to my emails. They do not have a phone number either. I do not recommend ordering from here unless you are willing to throw away hard earned cash. Dodgy company.

I order online all the time - and the service I got from Society 6 was the best service I have ever got.

I contacted the costumer service after I made a mistake with my reservation - they e mailed me back after one minute and took care of everything in no time.

great service, great products!

It has been over 10 days that I paced my order. The status says ready to ship but no tracking number available. There is no phone number on their website and no response to email inquiries. Horrible customer service.

I've placed a few orders with Society6, and every time they kill it! everything is always fast and well done. I did have a situation where there were items missing from my order, and it was an extremely easy and fast process to get a replacement sent. Additionally, two of my items were printed incorrectly, and they refunded the cost for that without question. I will definitely definitely definitely be ordering from them again for all my decor! thanks guys, youre awesome and i love the artists you feature.

Outstanding--outstanding customer service. Their people will help you until everything is just right. Very respectful and timely communication.

I found the customer service to be excellent! I would definitely shop here again and have recommended this site to others. Love all the products using original artists work. In a hard world it is important to keep beauty alive!

I have ordered several things from this site and have been really happy with their stuff. I did however just order something for my daughter and did not like the material that much when I got it. They were so great to work with and offered me a full refund. I would totally order from this site again.

I love Society6. The quality of their products is excellent and their customer service is top-notch. I have ordered a number of items from them. They offer unique designs from countless artists printed on a massive variety of materials. I'd like to decorate my entire home in Society6! I ordered a duffel bag recently that I wanted to exchange and the process for doing so was the fastest and easiest I have ever experienced. The customer service representative I worked with was also great. I would recommend Society6 to anyone who loves art or is just looking for something unique to decorate any room of their home or even their office. It's also the best place to shop for gifts.

If I can give 0 stars I would. My experience with Society6 has been AWFUL. I really loved the idea of supporting them & the artists in their platform, but I m not sure if I ll be ordering from them in the future. I placed an order on December 9 (mind you for a very expensive $70 shower curtain). On December 10, I received an email stating my package has been shipped. When I clicked the link it said we will have tracking information available for you tomorrow morning . I have checked back every morning since. The same message is there. No order status updates, no shipping updates, no one to call, no reps to chat with. The only option is to submit a help request via a bot and the guarantee a response from a rep w/in 24 hours. I emailed on December 12. 24 hours later no email. No response by the 14 or 15. I emailed again on the 16, no response 24 hours later (today). Reached out to the Society6 IG, of course they were able to do nothing. Mind you there is NO SHIPPING OR ORDER STATUS INFORMATION whatsoever. Jus let Order placed Dec 9 & the same we ll have shipping info in the morning message that s been there for over a week. I am very frustrated bc that money could ve gone toward gifts for my family but I wanted to support artists and this company. I ll update if I ever receive my item. Don t even want to bother with getting a refund - can t even imagine how long THAT would take.

TLDR: don t order from here if you expect to receive the items your paid for. you will be waiting for a very long time.

Not only do they sell beautiful original products that support the artists, their customer service was fast, friendly, and helpful! A dynamic duo! I'm recommending this to all my friends :D

Absolutely incredible company. They have my loyalty forever.

Their prints are blurry and if it s been longer than 60 days you can forget them caring.

On top of having awesome, one of a kind products, this company by far has the fastest and best customer service I've ever experienced. Incredibly quick response time and resolution from very friendly reps. Highly recommend!

RIP OFF CO. TAKE YOUR MONEY, NO PRODUCT, NO RESPONSE

Great customer service. Fast and solution oriented.

Hassle Free! haha.
Received a broken travel mug. Cant log on, no reset password sent in 3 days. Cant use help Center if you cant log on. If you call the telephone number you are advised can only use Help Center.
Very unhappy!

Society 6 is an excellent company. They have superior customer service and stand behind their products. They are quick to send their products out. Highly recommend shopping with them.

Customer service is so so great. I received my comforter and fell in love. A couple days later I noticed a small hole towards the top. I emailed society6 customer service, and they replied almost immediately. They were more than happy to send me a free replacement comforter, and to do whatever I please with the original one. I will definitely be making many more purchases in the future!

Fantastic customer support, buy with confidence, I had a very minor issue with a print and they went above and beyond. Will definitely be buying from again.

Customer service was awesome! So fast to get back to me and answer my questions. I made a mistake on my end and they gave me 40% off my purchase, pretty awesome. Just order yesterday, but I'm excited to get it!

Wide variety of designs for various home items - you can find something for everyone. I've ordered multiple items from this website and everything has come in a timely manner and is good quality.

I had a great experience ordering stuff with Society6. One of the items I had ordered, had arrived broken but the customer support responded promptly and also arranged for a replacement with hardly any hassles.

Awesome customer service! Plus, we loved our first case enough we ordered another family member another case.

Great customer service! Society6 responded to my inquiry within 20 minutes on a Sunday. All of their pieces are great; it's a wonderful way to both support art, and have unique pieces that you won't run into anywhere else!

Fantastic Customer service !
Thanks Ally and Mark

Quality of company has tanked severely. Its been two weeks and my order has not shipped and no response to any email inquiry.

Ill be waiting until the end of the week to issue a chargeback on my card.

I used the company back in 2016 which was great back then but now it is disgusting service. Hope the quality of the prints have not suffered as well.

I eventually got a full refund but still paid duties on a damaged shipment lol...

I had some issues with shipping/tracking with my first order but after contacting Society6 and explaining the issue, they immediately had another order sent out and I received it very quickly (A+). One of the items I ordered was the wrong size, so after contacting them AGAIN, they told me to keep the item to donate or pass along to a friend, issued me a refund and told me to just order the item in the proper size if I wanted to (again, A+). Their customer service is by far the best I ve dealt with when it comes to online shopping!

I ve order a ton of shirts on one design I created. Those turned out great. Then I started branching out and ordering other designs I had. None of them are turning out and the last one, they said they d give me a credit instead of a refund despite their guarantee. I ll not continue ordering my shirts from then. Instead I ll go elsewhere for the cost and where I can actually make money as well. Not worth it.

Update: moved the review to 3 stars. They processed the return but the quality is still 50/50. Order 4 different types of shirt and only 1 worked out.

DO NOT ORDER FROM THIS PLACE. IT IS A SCAM. I ordered artwork but it was never delivered. When I inquired, they said it was "lost" and that they would resend. Now the order perpetually says "in production". I asked for a refund but they said they won't give me a refund. Total scam. Do not order anything from them.

The customer service was excellent. I emailed and had a response to my question and a resolution with in a few hours. Thanks again.

Society6 is by far the best online young/innovative art/home decor website. From mugs to AMAZIG pillows and framed artwork, they have it all, for everyone s likes! Their customer service is very responsive and always ready to make the customer happy. Only good things to say about them!! Love love love! Will be reordering soon

I ordered two shirts through Society 6 recently and after one wash the stitching started coming out of one of my shirts.

Now I know that sounds like a bad start but here's the thing... They don't make the shirts, they print on them. The shirt brand was American Apparel.

So I contacted their customer support and started a live chat. I had already taken photos of the shirt as well just incase I needed to email them.

The chat was actually really easy! I worked with a Rep named Jonathan and the cool thing about the chat was it actually had integration to be able to drag and drop the photos of the damaged product SO THERE WAS NO NEED TO SEND A SEPARATE EMAIL! That was awesome.

Within literally 30 seconds Jonathan had issued a new order for the shirts to be reprinted and told me to keep the ones that I wasn't happy with.

Being someone who used to work in online retail as well as now working for Apple I can honestly say that Society 6 has really good customer support and were able to rectify my issue painlessly.

Thanks!

I had an issue with my payment and Society6 dealt with the matter promptly, and resolved it in a professional manner. Five stars for customer service!

Dealt with Marianne who was lovely and polite and rectified my error quickly. Great service!

The art, t-shirts, stickers/labels, and paper material I have ordered from Society6 have all been terrific. Images screened on to fabric are vivid, highest quality, and make for apparel that wears well and looks even better. Note that the chosen tee brand - Bella - is a superior manufacturer of apparel: ain't no crappy, worn out, pilled synthetic or cheap cotton happening here.

Add to that, there are no returns. The product isn't what you thought or what you had in mind, no problem: your order will either be replaced or you get a refund. For those who dig regifting or work for business that do Secret Santa or Yankee Trade, you never have to buy stuff again.
(I say that in jest, because everyone has their motivating factors.)

You may wonder, as I certainly do, how can a business sustain itself if it makes duplicates and only is paid for half of those. And my guess is that the quality of things is so good - evinced by the aforementioned apparel and that orders are created once they are ordered and not pulled from a warehouse where things have been mass made - that repeat business, referrals, and consistent orders make it so.

While the customer service model - email interaction as opposed to phone and live chat - not what most of the industry provides (, I'll take it everyday and twice on Sunday versus rote, rehearsed, scripted talk with people on a help desk who could not care less.

Recently the sizes of five of the six tees I ordered were wrong, and Gen and J.M worked tirelessly with me to ensure I could get replacements that would work. I didn't mind that we did this via email, because first, it wasn't that important (I mean, it's clothes) and when time is spent to review policy, process, and available product, the results are better.

I'm all about Society6, and I hope you will be. They are redefining the online retail experience AND celebrating small batch makers

Great customer service! Fast response time via email.
My package did not make it to me. The status said Delivered but it was nowhere to be found.
Cezil, from the customer support, advised me to contact my local post office to check if they might still have the package but they did not :(
So, I was graciously offered a replacement for my item free of charge and I am now waiting for a new package!
Thank you Cezil and Kat (for ordering the replacement)!
Happy Holidays!

I ordered a comforter, but they accidentally sent me a duvet cover instead. I sent them an email and got a very quick reply. They immediately offered to send me a free replacement and said I could keep the original item. Every customer service rep that I spoke to was extremely nice! Also, the products are just as beautiful as they look on the screen.

Society 6 offers customer service that is truly amazing. Just when it seemed that customer service was a thing of the past, this company managed to bring it back. Remarkable. Messages were responded to quickly, resolution was instant. The quality of the product is fantastic.

Top notch customer service team who are very helpful and attentive.

I have ordered several items from this site before, but I recently received a damaged blanket. Their customer service rep Mika was more than happy to assist me. I got a polite response quickly, and they are shipping me a new one immediately. Props to her and to society6 in general. I will definitely continue ordering items from their site in the future.

Love the selection of stuff on this site. I ordered a duvet cover and love the pattern but was disappointed in that it was only printed on one side and the material felt a bit cheap - all in all I wasn't pleased with what I got for the large price I paid. I was offered a partial credit towards my order rather than returning the item which was good because I love the pattern. So I'm happy.

Great case for Iphone 6s plus! I got one as a gift, my phone fell and I told them and they were able to replace the case. Thank you Society6 for your kindness. I Appreciate it.

My husband bought a very cute cat canvas and we love it! It was meticulously packaged in a box.

Easy to use website! Reasonable prices! FANTASTIC CUSTOMER SERVICE! I had an issue with my orders location and they got back to me right away, which is so rare these days. They offered to help me which we ended up fixing the problem altogether! HIGHLY RECOMMEND THIS COMPANY. Plus, you support many artists of different kinds too!

I love the unique, creative stuff found here.
The website is a little hard for me to use, but it may be my technological shortcomings.
Jonathan with customer service has been very helpful, though.
Cool merchandise to fit pretty much whatever I need. With patience and the right keywords, you ll find it too.

Their laptop bags are beautiful and sturdy. Their customer agents responded so quickly and were super helpful in answering my questions

Terrible service. Virtually impossible to contact anyone. The "Operator's" mailbox is full. No way to contact anyone for a return. Their form to ask for a return will not go through.

This company is a dream to work with. Their customer service is truly on point.

Their support team was very responsive and very quick to reply! Without even asking, I was helped and refunded the difference in price from the previous day. Great service and absolutely shopping there again! Woot!

T-shirt car image is faded and dull. 2XL is more like a L or XL. The ink has a toxic odor. Text under the car says Porsche 912R, but there's no such thing as a 912R - the image is a 911. Artist should fix this error.

Customer service was friendly and quick. Very fast. Although, their shipping info was "unorganized". Fast friendly customer service though.

The quality of the product is super cheap for such price. Tshirts just awfully, phone case broke in 2 weeks. Customer survise match the quality of the product! Don't waist your money.

You guys have hands down the best customer service! Wow what a great experience with this return. I already told 4 people today about you guys. My brother and his wife just came over and I m about to tell them too. Because of this experience I will 100% order from you again. Wow!! Thank you!!!

My order was complicated, society 6 replied to all of my emails within the hour. Marianne was really helpful and thoughtful and went out of her way to make my customer experience a really pleasant one. 5 stars!

Marianne was an all-star helping me with my order. So quick and kind and helpful. Thank you Society6.

There was an issue with my order and when I emailed customer service they got back to me right away and provided me with a few options to rectify the situation. As it turns out a refund was the best in my circumstance and it was processed without any hassle or delay. I would not hesitate to order from here again and this was actually my 3 purchase to date.

five star customer service & absolutely beautiful items. I will be buying all my decor from here from now on.