Sherman Dodge/Schaumburg Jeep Reviews

Pleasant experience with the sales consultant. Made me very relaxed and taken care of.

Excellent experience from Alex Tincu! Went throughout the the whole process painlessly. Easy and nice to talk to regarding what we were looking for and what we could afford. We would definitely recommend him to anyone looking who is nervous about purchasing a new or used vehicle.

They were really friendly. They had the part I looked at at for a reasonable price. They made it easy to get the part without a lot of confusion. I had gotten a gas cap and a switch for 4 wheel drive.

Terrible experience and will never be back. Bait and switch tactics. Slimy. Blatantly trying to cheat people. Untrustworthy. Really just makes me sick thinking about this place.

NINO is the worst sales professional ever! he tells the customer that 'you cannot afford the car' and I want to say that, I was not there to waste my time, forget about yours, that is your profession anyways, that i won't realize or rather you decide which car can I afford or not! they should take him off the list, he won't sell any cars if this is his behavior towards the customers!

This is the second vehicle that I purchased from them. Jorge Matos and Michel Spooners were absolutely amazing. They went beyond to get exactly what I wanted. I recommended them in a heart beat. Go see Jorge Matos sales representative and Micheal Spooner for financing.

I came to Zeigler looking for a Jeep for my mother. Not being form the area I wasn't sure who to trust. After talking with my mothers neighbors I was highly recommended to stop by Zeigler. Upon arriving I was immediately greeted by Chris White. I am in my early thirties but look like I'm in my early twenty's so most sales men look past me. This really stood out to me. Chris treated me with great respect and realty made me believe that this is the dealership not only I would want my mother to buy from but have her vehicle serviced. Chris White is an amazing person and should be the bench mark to all employees at your dealership. Keep up the AMAZING work Mr. White!

Bought a car a couple weeks ago and i recieved excellent service

What a difference between this place and the Skokie location! After a terrible experience with Sherman in Skokie, I almost decided on a different vehicle. Then I came across Zeigler and gave them a call. I spoke to You Lopez. I must say.... Couldn't be happier with the way he handled everything. From start to finish this guy and his team made this purchase awesome! He was even there to greet me at the door when I arrived. You would think I got lucky to have him. But then he gives us another guy to finalize our deal. Sebastian. Again, complete courtesy and professionalism all the way. This dealership separates itself from the rest. Especially that garbage one in Skokie. Way to go, guys. You've made a customer for life. Awesome!

Just purchased my 1st new car with Zeigler and I'm very happy with the service I received! Frank V. was great I strongly recommend him, he made the process very smooth and he answered all my question.

Made me feel really comfortable, great people and are willing to help you.

Walked in looking to buy a used car yesterday. Nobody was there to greet us or acknowledge us for quite a while. When our sales person, John, saw us, he immediately greeted us and asked what we were looking for. After the initial greeting, John didn't really speak to us, unless we prompted him or had to ask him a question. When I did ask him several questions such as, "Why was this car traded in" he rudely interrupted my question and stated that it wasn't a trade in and was a rental, but in a way that implied I should have already known that.
Fast forward to the test drive, I found an empty water bottle, hair pins, and the interior did not look detailed or cleaned (this is important later). The rest of the drive was fine. He answered the rest of my questions, but more or less with short, blunt answers that rarely went past anything more than a "yes" or "no".
We walked back to his desk where we were to negotiate numbers. I will say he was fairly quick with coming up with numbers which saved time. When he started to explain the cost, there was a $1,675 charge for detailing, handling, and other services. I brought up the condition of the interior to him (water bottle, scuffs, etc.) and he immediately interrupts me (again) to say that one of there sales people was probably driving it. ...Yep, a car that I'm going to pay for and charged for detailing is still getting driven around outside of test drives. I don't mind if it's an employee driven car at the time, that's fine, but to charge close to $1,700 for a detailing fee?! Ridiculous.
We ended up walking because he couldn't hit the number we wanted, which is fine, I'm not knocking them for that. But it was the worst experience I've ever had looking to purchase a car based solely on the lack good customer service, getting cut off with nearly every question I asked, and not being up front and honest with the condition of the vehicle and then getting charged for a service that clearly wasn't being performed.
Absolutely steer clear of this dealership, especially John.

I worked with Manny to get an Alfa Romeo Giulia. I definitely recommend him. He's super easy to work with and not too overbearing like most sales people. He's also very patient. Definitely ask for Manny if you plan on getting an Alfa.

I was very unhappy with how price was given on phone and different went I talked to mgr
Jackie quoted one price to get me into dearer and then when I came and mgr said that did not apply, I then asked to speak with Jackie and was told it was not allowed to meet or talk to her
This is just unacceptable . just plan bait and switch.if it had not been for Brandon the salesman I would have laft

Salesman did everything he did for me to get the vehicle i wanted! Everyone was welcoming and helpful. Had an overall great time!

Great Car Buying Experience - Thank you & Happy New Year

Great customer service! Jorge was super easy to work with and I left receiving exactly what I wanted.

Shout out to, Matthew Pettis, the best salesman around! Ask for him at Zeigler of Schaumburg! You won t be disappointed!

I had a great experience when I bought my new Jeep Wrangler. Kenny Kousiakis was a very helpful, informative salesman. They made sure they found the exact Jeep I wanted. The process f getting through the dealership was fast and pleasant, which has not been my experience with purchasing other cars. I will definitely buy from them again.

My Husband and I purchased a vehicle with Rene today, the purchase went very smooth. Rene was very knowledgeable and professional, and he answered all of our questions and addressed any concerns. We purchased this vehicle knowing we were making a great decision. I would purchase from this location again and recommended them to all of my family and friends . The 2 1/2 hr drive we drove was well worth it. Thanks Rene!!

Dishonest. Misleading website and office makes commitments that do not hold with sales people.

Nino made my buying experience a pleasure. No pressure and walked me through the entire process. I would definitely buy from him again.

Busy and Sales Driven. Dont have great creditb don't waste their time.

Worst place to buy your first car , they will act all nice to you and try and convince you to buy the car they want to give you not the one you want. The worst part is they gave me a car that now I have To put money in fixing the suspension after used for a week.Wish I had more time looking else where for a car. I will not recommend this place if it s your first time buying a car .

After much admiration and watching countless videos on YouTube I finally decided to trade in my Toyota C-HR for a wrangler. Found several wranglers on the website, my only complaint is that they had them considerably marked down online because they automatically applied the rebates even if you don t qualify for them, and decided to make an appointment. Arrived early but they still accommodated me and had Jordan come out and get started with my appointment. Started of test driving the 2020 wrangler unlimited sport in bright white and instantly fell in love with it, I personally love sitting high off of the ground while driving. Jordan had a good amount of knowledge and shared his shared love of the wrangler and was phenomenal to work with although he has only been selling cars since the beginning of the year. He was knowledgeable, patient, and fought for me to get the wrangler I wanted with a down payment that I wanted. He also fought for them to give me a little extra for my trade in. After much back and forth and number crunching we came to an agreement and on my way to finance I went. Derek in finance was knowledgeable and wasn t super pushy with his add ons , although I did take his advice and add on the longer warranty and the service package to better protect myself in the long run. He shared some of the modifications he has done over the years on several of his own personal wranglers and even went as far as to give me a recommendation on a site to use when buying certain parts/mods for cheaper. Everyone who has purchased/leased vehicles knows that it is not a short process and that it will take up most of your day. Luckily for me I made an early appointment and was finally done right around 1:30pm and was able to make it to work without being too tardy. All in all I would recommend this dealership based on my experience and would recommend you ask for Jordan for you car buying needs.

Horrible experience, bait and switch on prices terrible sales person and manager. Don't buy a car from these guys!

Our car buying was a very wonderful experience
Mr Medina waa very helpful and explaines everything with detail. We will dedinetly return to Zeigler in thwe future for another car or truck purchase. Thank you

Sebastian was helpful and patient with me! Appreciate the good service and attention!

I want to thank Ziegler and, in particular, Marvin Richardson, for an amazing pressure and hassle free car shopping experience. I would definitely recommend Marvin and the Ziegler team to friends and family.

Excellent service! This is the FIRST dealership that is true to their word! I highly recommend them if you are in the market for a new ride! Ask for Damian Herrera (Salesman) and Joe in finance. They are truly a blessing to those in need.

Terrible!!!worst experience at a dealer I have ever had. Bait and switch at its best.

This is the 2nd car purchased from Zeigler .The salesman Nick Todorov provided excellent service from start to finish.I would highly recommend Zeigler and Nick for your car buying experience.

parts department sucks, I have to repeat part numbers and vin number ten times because they dont understand. I guess new people work there now.

It was a good deal. Marc was very helpful, knowledgeable and professional.

This dealership is hands down the worst dealership I ve ever been to. And this is the first 1 Star I ve ever given to anyone. The workers here have ego and pride and they talked to me in extremely rude ways. I asked them for a copy of my contract months ago, never got it. And when I go in to pick it up, the sales team says you can t boss me around to grab stuff for you when the sales MANAGER personally picked it up yesterday and told me to come grab it. The Jeep I have from them has had more issues in the last 1 year and 6 months than all my exotics. The experience here is absolutely horrible. Yes there are a couple of people who are good, but they are in the BACK fixing cars. Not the front where customers actually interact with the faces of the dealership. If I am you, don t waste your time coming here and buying a Jeep. There are other dealerships where people working there aren t egotistical and treat their customers with respect. I am not naming names of people who treated me disrespectfully, but if they knew who I was, they d think twice before talking to me the way they did. And if they can talk to me this way, I can t even imagine how they treat others. I have had over 1,200 employees/ team members in my companies, and I have never been this disrespected

My experience at Zeigler Chrysler Dodge Jeep Ram Schaumburg was great. Nick Todorov was very helpful when purchasing my 2013 Jeep Wrangler. He was very welcoming, made me feel comfortable, and he was able to answer all of the questions I had about the Jeep.

I had the best experience at Ziegler's working with Sebastian Piworowicz. He was very knowledgeable and professional. I look forward to working with him again!

I purchased a new 2018 jeep grand cherokee over the weekend with George Stratikis. He made it a priority that i got the deal that i wanted and was able to afford. He was extremely helpful with going over every single detail of the car and all the packages that come with it. There was never a moment when we didn't know what was going on, he was on top of every step. I've been to several other jeep dealerships in the chicagoland area and this one was by far the best. The entire staff in the showroom was very nice and welcoming. Also Carrie and Charlie in financing department were awesome to work with. Highly recommend coming in to zeigler for anyone looking for a new car. Great people!

Helped me very much I'm 35 poor credit score 406 I still drive away Mike willock is great at what he dose

Thanks again Aaron Williams for all your help. You made the car buying experience so much fun still loving my new truck!

For the best sales experience be sure you ask for Mike Willock. He is incredibly knowledgeable and genuinely cares. Everyone always expects to have a stressful and unpleasant experience when buying a car...but you won't when working with Mike! He has been the best car salesman I have ever dealt with. Even after your purchase Mike will be there for you. He was a huge help when I had to have my Mazda serviced on several occasions in a short time frame and it was a car he didn't even sell me! Go talk to Mike and see for yourself why he will be your go-to car guy forever.

Frank Villalobos was the Salesman that took care of us and he was very friendly and easy to talk to. He really went above and beyond to meet our purchase more smooth I will highly recommend Frank and Zeigler of Schaumburg to my family and friends thank you once again Frank

Great people. Very nice and helpful!! Theo and Joe were awesome!!!!

I spent several hours here while Marc Keenan worked his magic on finding and getting me the PERFECT post-college car (yay, officially an adult)! I really didn't know what kind of car I wanted when I came in but Marc never gave up and found me the perfect car! They worked with and honored my price point while still matching everything I wanted in a vehicle. I've visited several car dealerships over the last week, and I was SO pleased with Zeigler! They made the scary task of buying a car really enjoyable and I loved every minute I spent in the dealership because the people are so nice, so genuine, and the energy in there was contagious! Thanks Marc and the entire Zeigler team for making this so much fun! (And for letting me play "All I Do Is Win" over the loud speaker while I rang the bell to celebrate my purchase!!)

I was in and out an hour sooner from when I was originally told. All the Service people were extremely nice. Knew some of the Salesmen and they all came up to me to see if I needed anything else that they could help me with.

Friendly service and Stephanie made sure I got what I was looking for. Happy with car that I purchased

Joe and Mark provided an excellent experience when we came in looking for a new Jeep. Mark took the time to show us all of our options in the range we were looking for without trying to push anything on us outside of that range. When we finally narrowed it down they both helped us locate the exact car we were looking for and didn't pressure us when we said we wanted to sleep on the decision.

Thanks guys, for making such a big decision an easy one.

We were in Zeigler Chrysler Jeep Schaumburg looking for a new vehicle. My husband and I were just window shopping. Chris W. asked us what what we were looking for in our new car. He suggested a Jeep! I have never driven a Jeep so the test drive showed me it was no different than a car. In fact, Chris looked up the length of my previous car and the Jeep was 8" shorter. The information and the customer service was outstanding. We were given time alone to think about it and decided this was what we wanted. The whole shopping experience was great. Thank you Chris 'Wegz' for making our purchase so easy.

We recently purchased a pre-owned Toyota Sienna from Zeigler. Chuck Christos was are salesman and he was awesome. He responded to our questions honestly and made the whole process quick and easy. We highly recommend Chuck and Zeigler for your next vehicle purchase!

I leased a Jeep Grand Cherokee last week and had the best car buying experience I have ever had! Manny was my salesperson and he could not have been more helpful. Not only was he knowledgable on the vehicle but he also listened to what I was looking for and helped me make a decision that I was very happy with. Charlie, the finance manager, had all my paperwork ready for me to sign which was appreciated because this process has taken hours in my previous experiences. Overall, the best experience and selection around!

First i would like to say. I dont know anything about cars. i bought a car from Chris Weglarz recently. The experience was as smooth as smooth as possible. He made me feel safe and comfortable for a newer driver. I will defiantly be dealing with Chris again... Excelent service.

I came in today and had the most amazing,polite man help me his name was Ervin Cottingham...that man was wonderful. I had the best experience today,I definitely will be back and will tell everyone I know to come see you.

made an appointment for car repair very early in the morning. They never looked at the car that day. Why have appointments if you dont keep them. Was told 4 other cars were in front of me.

My family has bought 4 cars from this dealership and if you go to experience zeigler you'll understand why. Manager Chris White is a top guy including my salesman Chris Weglarz theyll bend over backwards to make sure you understand what buying a car truly means. Kelsey made sure to take care of my online inquiries and she did stupendous. Derek Webb is the man he made sure I was properly informed about every detail of my purchase.

My salesman, Nick Todorov, was very helpful and accommodating to what I wanted in a new car! He gave me a great deal and did everything he could to get me in the car that I loved! Joe Grillo was also VERY helpful and I had an amazing first car buying experience at Zeigler!

Irwin Cottingham was very polite and a real peogle person. Great customer service. Ty

They really work with you to ensure that you are satisfied with your vehicle choices, financing, and and overall service that they are providing. I ve encountered some of the best customer service ever. I would recommend this dealership for all.

Excellent service, personable employees. I drive out from the city because I trust the people at Ziegler.

Half of the employees don t even wear a mask. Very unsettling when they walk closely to you and talk in groups.

Visited Saturday after inquiring on a used vehicle. While the atmosphere was great and I felt welcomed, I was very disappointed in their false advertised pricing. The vehicle was listed at $3950 (not including all of the typical fees). No where on the ad (and I found it in 3 different places) does it say you will be charged another $2495 for a Maintenance PKG and another $2300 for a Prep Fee and another fee. Although the Maint Fee is mandatory, they were quick to 'waive' it. For me, I don't need it (I have mechanics at home & Schaumburg is out of my way). For them, dealership negotiating leverage tool. The other fees couldn't be explained. Legitimately.
Prep Fee, I got: all used cars come in with some issues and rather than pick cost apart per vehicle, it's a 'fair' blanket charge. Fair enough, right? But...if that's true, then the issues we found with the vehicle should be covered, right? Nope!
The other fee, it had no valid explanation. I can't even remember what they called it. Both I feel are leveraging tools.
I worked at a dealership, I took my mechanics with me. I asked all of the right questions. I loved my salesman. I knew there would be a catch somewhere and was ready. But to pay more than twice the advertised price is really POOR customer service.
I walked out. I won't return and I'd never recommend to anyone. I'll stick to the trustworthy dealerships I know or even a private owner.

I absolutely loved my experience at Ziegler. Manny did a great job making me feel comfortable in my new Jeep Wrangler. I'm so happy with my choice and it wouldn't have happened without Ziegler and my wonderful salesman Manny. Thank you!!!

If you have the opportunity to go through another dealership, go! This place was a nightmare to say the least. I stopped here because I was going to be in the area, did my research prior and had my financing already locked in. Assumed I would walk in, tell them what I wanted, present them with the financing and be on my way. I arrived at 3:00 pm and left at 10:40pm. Approached by Skyllar who seemed easy to work with. I told him what I wanted and that I had my own financing. Test drove a Jeep and just had to decide on a color. Picked that and assumed we would be home for dinner. Turns out I was given the wrong information on the car and they didn t have the one I wanted. 4 hours later I leave with a car that I am not 100% happy with AND the last customer to leave. Doesn t end there...haunted 4 weeks later when I found out there were 2 hard credit inquiries on my credit report for a loan when I clearly stated and shared I had already secured financing. The best is when they offered to clean the car at 10:30 pm...I left with a dirty car and crying. I was treated horribly and never even received a call to follow up on my experience. I wanted to share my experience, especially with women, to avoid going through the horrible experience I did

The internet net price is not right huge false advertising you will pay way more then advertised

They are friendly and very knowledgeable of thier inventory.. But are relentless at calling about 37 times a week pushing sales. I dont like pushy. I want to have time to compare consider and not feel pressured into a certain vehicle. I do my researh and let them know i will call for test drives after im confident of what i want and. At least 3 vehicles that match exactly what im wanting. Then time to consider the pros and cons of all three. When im confident which i want. I'll then go and purchase my choice. My time.

Alfa Romeo Schaumburg - Gabe Jimenez - has pristine customer service and goes above and beyond to give the customers their satisfaction. Has always took time to engage with me when my car is being serviced or getting a wash! Definitely recommend purchasing your next vehicle from him!

Great service! Jorge Matos pulled out a miracle and got us financing when no one else could! 5 stars ...highly recommended !

Go see Frank V. Didn't bs me on my trade in, and a very fair deal on my new car. Great guy to work with. Glad to be part of the Zeigler family, and will get my next car here as well.

Great overall experience with Zeigler!! John and Steve were wonderful to work with!!

Walked into dealership and was met with a smile and a had shake from John G. He was very pleasant to work with and helped me with all my questions. I felt like he has honest and easy to work with. I would recommend him and Zeigler Chrysler Dodge Jeep of Schaumburg to anyone interested in buying a car. Go Bruno's!

Frank V took very good care of us. I really recommend him if you are planing to buy a new car.

This is our second purchase from Zeigler in Schaumburg and let me tell you the service was great. Marvin Richardson s expertise and service was top notch. Thanks Team Zeigler !!

This has to be the best place to buy your car great experience and everything all thanks to Manny

I went to Zeigler Chrysler Dodge Jeep Ram of Schaumburg, IL and they tried telling me my Front Differential was low/dirty when I had the inner axle seals replaced two days prior. I made them show me and it was neither low nor dirty. I spoke to Mario and Armando about how unhappy I was about being lied to but to no avail!
Previously I had a very Positive experience! Took my Jeep to service an oil leak. Jeff S., my mechanic is awesome. Don't let anyone else work on your Jeep. After the service the Jeep was cleaned but I waited for nearly 18 minutes for someone to bring it to me. My service advisor said the Jeep was ready earlier but I was never called or notified.

Very friendly and nice staff. Great pricing. Outstanding customer service. My kids loved it when they got to ring the bell and listen to their favorite song in the background. Plus they have a play room for the kids which is amazing. Thank you so much

Awesome customer service! Highly recommend...ask for Matt if you want someone that goes above and beyond!

My car dealer did a great job selling my car to me sebastian piworowicz. Would buy here again.

I came in from Rockford to test drive a Hyundai Sante Fe found on cargurus...Erin Realmo has a great sense of humor and worked very hard to get me a great deal! Also, the music selection at this dealership is on point, which only added to a great car buying experience.

Ziegler Chrysler is great. Rene was very helpful. I would return to buy a car again in the future.

Posting for my parents:
Francis Loma assisted us in purchasing a 2021 Jeep Grand Cherokee at Ziegler Chrysler in Schaumburg. He was understanding of our needs in a vehicle and met them. He was extremely knowledgeable, patient, courteous and professional. After the paperwork was done he patiently walked us through all the features and functions of the vehicle and even synced my phone for me. Being retired, we were very impressed with this young man s professionalism and true desire to provide customer service not just run down the check list of what he was to do to close a sale. He is definitely an asset to Ziegler Chrysler.

Great service. Jessica was very helpful including the Filipino (sorry forgot his name)guy who helped us with our car rental.

Childish prick work there name is Phillip. Guy is not honest told me we were approved for loan with such and such bank, which turns out it was a lie because I checked with them my self, but that was fine for me, guy wants to earn my business so I checked their inventory and didn't find car that I was looking for so I've contacted a dealership that had that car. When Phillip called me the next day I told him I checked with those banks and no app was submitted and I'm going with another dealership he told me "Good Luck, keep looking for loan" in very sour sarcastic tune. This child was my first contact so I can't review rest of the dealership and good people who work there. I'm sure you might find few professionals.
PS: They contacted me first.

I wanted to take a moment to recognize Tony Braglia for his above and beyond approach to customer service and satisfaction. In today's world, it's not often you come across empowered decision makers. Tony is just that. As an out-of-town customer (2.5 hours out-of-town) his approach was exactly what we needed.

We had a service need shortly after purchasing our vehicle from Zeigler. We were a little concerned about how it might be handled as we had to take time off of work to travel to the dealership, and we really weren't sure how long the vehicle would be tied up and if we'd need to make a return trip to pick up our vehicle after service.

Unfortunately, we were required to leave our vehicle. When Tony was confronted with our reality that taking time from work to return and pick up the vehicle was going to be a challenge, without hesitation he offered to have our car delivered to us. He also promised to share pictures of the progress of the repair to comfort us and gain our confidence in what Zeigler suggested needed to be done.

Yesterday our car was delivered and looked beautiful.

We are so pleased that Tony was empowered to offer solutions. Tony did everything he said he would do. His communications and follow-up were fantastic. I never once had to follow-up......I only had to return calls or email that he initiated.

Thank you so much, Tony. You are very much appreciated by me and my family. You delivered as you promised and you saved us time, which these days is at a premium. We are loyal advocates of the Zeigler dealership because of people like Tony.

Scott and Laura

Such terrible experience here that I wish I could rate this -5/5 stars. I'm so pissed I don't even wanna talk about it, but a warning to you all these guys are nothing but just a huge waste of time!! they give dodge a bad name! -10 outta 5 stars

worked with Nick and Joe found the exact car I wanted after looking around. they worked with me when no one else would. im totally happy.

Don t believe their e-price nonsense. They won t honor their own quote even if the car is on their lot. Just a lie to get you in the door. Old school let me talk to my boss experience . If you like that, have fun!

Fast and efficient my sales person Marvin had everything setup for me when I arrived It was a wonderful experience!

We worked with Ervin Cottingham, the biggest guy in the room, and everything went great. Highly recommend Ervin & this dealership.

Great salesman and staff are very professional
and work hard to satisfy customer needs!

Sebastian was very friendly and helpful. I would definitely come back.

We bought our Jeep Grand Cherokee at this dealer and were very happy with our experience. Our salesman, Gabriel was extremely knowledgeable about all of the features available on our vehicle and explained everything in detail. It didn't take long for us to agree upon a price and we were able to drive the vehicle home the same day. After the sale, I was contacted by their Customer Service Department, the sales manager and by Gabriel to make sure that we were happy with our purchase.