Someone kept parking in my designated spot and when reported to property manager I was just told to park in someone else's spot.
Had the windows cleaned on my building and the dirty water from the floors above dripped back down making my windows worse the before the cleaning. When reported I was just told they'll clean it next time.
Overall that pretty much sums up my experiences with buildings managed by AWM.
Cody and the AWM crew have done an outstanding job managing our 157 unit townhouse complex in Langley. He keeps our strata fees low and provides superior detailed service. I would recommend Cody and the AWM team to any strata looking for great change!
Prompt replies to inquiries and very helpful staff! Very well run company!
worst property company ever. racist and arrogant but dont get job done.
Great company and staff never had issues at our complex and Cody Rae is a great property manager really cares about our investment
Thanks for all the hard work your team puts in
I don't know if il have enough space to write all the reason why this is a terrible property management company.
1. Do not answer or return emails or phone messages.
As i see in other reviews them responding saying to contact us about your concerns, I'm sure they have already tried to and got no response back.
2. Do not enforces rules of strata resulting in smoking in common areas, piles of garbage in areas of building, visitor parking full of resident cars.
3. Overall poor maintenance of buildings with them trying to pass of their responsibility to someone else.
4. Also with recent news they like to throw peoples belongings out with shows not only their disorganization and bad record keeping; it also show they don't really understand tenant rights and BC real estate laws.
As strata president I have found AWM Alliance and our strata manager Dave Bring to be excellent to deal with. Dave is extremely knowledgeable on all Strata rules and regulations. When we have an issue to deal with it is always dealt with in a timely and professional manner. I would not hesitate to recommend AWM and Dave Bring for your strata needs.
Jason Scott is a good property manager. He has good communication skills. I would recommend him as a property manager
I ve been on multiple strata councils in the past and finally got lucky enough to work with a true professional like Matthew Lesniak. Matt is prompt, courteous and very informed about all best practices. He really takes care of the strata members and helps to guide new councils to ensure the best outcomes are achieved and our homes are protected. It s been a privilege to have Matt guide our council as he s easy to work with, friendly and responsive.
My 5 stars are actually for their agent Kyle Gloude and not specifically for Alliance. Our previous agent was below one star, so I can t say a lot about Alliance itself, but I can say that Kyle is phenomenal, and that he is why we are no longer looking to replace Alliance as our strata management company. He is efficient, friendly and always understanding and empathetic to any issues owners have.
Horrible service. Don t reply your email at all and quite impatient if they did reply you. As other comments said, they try every possible reason to fine you. I also submitted a maintenance request 3 weeks ago and nobody ever got back to me at all. Strata fee increased by 40% after I just moved in to a 3 months old newly built building.
Hi. I am one of the Council member at Edgemont Building and in last few years have been very happy with the services we got for our building. AWM is highly recommended specially Jason Scott their senior property manager. Thank you Jason and AWM team. Keep up the good work.
After being on strata council since the completion of our AWM managed property in North Vancouver, the experience has been very positive. Jason, our strata manager is attentive, reliable and professional.
AWM Alliance has by far exceeded my expectations in professionalism and efficiency. I had an issue in my building, contacted them, and they responded quickly. The online website makes things much easier and has everything I need.. not to mention I can access it at any time. Very impressed with their services. Thank you AWM!
Oh my. I even have time to read all the 5 star reviews you have that are written by fake accounts. If you guys do not care about the residents under your management, why bother paying someone write fake reviews for yourself. Unfortunately, my strata is under your management. Having a window crack for more than 2 years with you guys promises for fixing it. Now it's 2019, it is still there just like when I first moved in. Thanks to my strata agent Charlie Chen. I have experience the worst strata in my life. I don't even want to address other problems that I had with this company. Please stay this way and continue with your poor management.
P.S.
Paying someone to write good reviews will not help you. You know why? Because many of us are willing to write bad reviews for you for free.
AWM Alliance is a First-Class Strata Management Company in the lower mainland.
Having worked with Michael Schuss and his team, I can attest to the fact that there is no Strata Management in Vancouver that provides the same level of services when it comes to efficient and effective Strata Management.
Way to go, AWM Alliance!
Pretty terrible experience so far.
Called them at 4pm on a weekday, no answer.
Emailed them instead. Had to wait 13 days for a reply that didn't answer my question.
Matthew and his team are always super pleasant and prompt with their responses to my inquiries.
Alex has done a great job to date managing the building I currently reside in. He is quick in his response time to any issues we have experienced and is always on top of any potential management opportunities that arise.
He has proven time and time again to be a competent Strata Manager. We have confidence in his advice and attention to detail and for that reason I would recommend him and AWM to anyone looking for a new management company.
Jason of AWM has done at the Opsal while I ve been the building manager. Communication is excellent
Thank you Alex for your professionalism and knowledge. I am enjoying my condo and your support.
I've been dealing with AWM for a few years now. Alex Boatman manages my property with professionalism and honesty. He works extremely close with myself and all of his clients. I've dealt with many different agencies in the past and AWM is the only one I would recommend.
AWM staff is fantastic- so helpful and organized. Thanks for all the help!
I've been working with AJ/AWM Alliance for several years, after my decision to discontinue self management of my rental units. After initial period of fine tuning, getting to know each other, learning AJ's management style and giving him an opportunity to get a better understanding of my expectations we seem to have found a happy balance. We were able to custom taylor our contract allowing me to have some flexibility with repairs etc. AJ is responsive, pragmatic and reliable. In this complicated market of largely unfavourable and punishing regulations for Landlords I am very satisfied with our relationship and look forward to many more years of our collaboration.
Property management is not an easy job and many things can fall through the crack, but having a strata agent that communicates efficiently and tries their best to attend to your issues is all we can ask for. Thank you Matthew Lesniak for always answering our questions and following through with issues that come up :)
Yes, the work was done. The communication was extremely poor unfortunately, as it was very difficult to confirm what was going on during the process.
All of my experiences with AWM Alliance have been really positive. Matthew Lesniak has been really helpful and attentive to attend to any issues that I've encountered at my residence and has delivered excellent service.
As an engineering consulting firm, we worked alongside AWM Alliance s office in Whistler on several projects with Alex Boatmen. Alex is personable, quick to respond and made certain the Strata and other stakeholders are well informed through the duration of the projects. Alex and other members of AWM are knowledgeable, professional and fair. The AWM team is a pleasure to work with and we look forward to continuing to work along side them in the future.
Client managers, Christopher Ho and Justine Lam seem to be fairly occupied and hard to reach.
This is the first time I have lived in a condo and have found the experience at Delta Rise excellent.The main reason is we have a professional property management company AWM who have taken care of any issues we have had in a timely and satisfactory way.The Director responsible for our building is Cody Rae and his knowledge and experience have made our lives excellent.
This company is ridiculously horrible...especially agent Matthew Lesniak. They employ a building manager (Lenora) at Metropolis that is totally incompetent and yet she's been left in this position for years. She's also a resident and on the strata board (so voting on her own actions) so it's a complete scam. Avoid this company and don't purchase at Metropolis.
Had very bad experiences with them, phoned the agent many times , left messages, but they never return phone calls.
Horrible Management company, A simple issue or question may take up to 9 month's to get an answer for and the answer is practically a question,,,
I can not understand how they are in this business.
Do not trust the fake positive reviews at all,,,
AWM is absolutely incompetent as a company. Strata Agent Justin Lam and Client Care officer Anna Acuin doesn't seem to be able to comprehend emails. President Lyndon King is telling me that 11AM monday is too early for him to have read any email communications from last evening. LOL!
Look at these fire extinguishers @ 9399 Odlin Road. 6 MONTHS PAST SERVICE DATE and i get told that these don't expire. AWM please take some responsibility and respond before something serious happens and we are left with our strata insurance policy voided!!!
I truly do not understand how anyone could have written a positive review for this company. My family's company has worked with them for eight years, EIGHT YEARS, and the experience has progressively become worse with time. The sheer level of disrespect, mismanagement, disregard, and unprofessionalism has been astounding to say the least. I can only imagine the positive reviews are from their friends or clients they just signed. There are no updates about what is happening with your property, they do "work", send you an invoice, then your tenants are unsatisfied with their move-in experience, and you are unsatisfied with their move-out experience. Taking care of your properties yourself is a headache, but it, without a doubt, beats the brain crushing experience you would have with AWM. Eight years, and they don't even answer our calls. It's an utter disrespect. There is no transparency, honesty, integrity or accountability. Choose with prudence and do not choose AWM.
Alex Boatman, the Strata Agent in Whistler property is very accommodating. Every time I report something for repair, he responds promptly!
Once Alex Boatman and I were able to connect directly about a strata issue, Alex handled the issue quickly, professionally and to a satisfactory resolution. I appreciated working with Alex on this issue - he has an ability to "get it done".
We are very pleased with AWM managing our property; building maintenance information is always up-to-date on their edgy web page. Staff are very polite and professional. Special thanks to strata agent Justine Lam and her assistant, Anna Acuin for keeping us informed of all activities and maintenance schedule via emails, resolving our inquires/concerns promptly and patiently and always go above and beyond at their job. Wonderful staff and company!
It's not often that I get a chance to work with good property managers but Jason Scott at AWM alliance has been a breath of fresh air. He has been a pleasure to work with. Great with contact which is rare, prompt with docs and was very knowledgeable.
As a person dealing with AWM at the Nova for over 3 years and having dealt with other strata management companies over many years in different buildings, I wanted to say despite the overload of work placed on Jason Scott our AWM strata manager I am super impressed with him and the assistance at AWM overall. How he and the AWM team has handled the building issues and relations by presenting knowledgeable solutions to us strata owners by always responding promptly and in a most professional manner.. Jason is a standout in the strata management field. I have voiced my opinion that our strata council will continue to appreciate his value and that they keep AWM onboard into the long term future. A well deserved 5 stars!
A management group that has a pretty robust site and intuitive system. I use them for the condo I have at Woodwards.
We're a manual snow removal company based in Whistler. Many of our larger contracts are managed through Alex Boatman at AWM. Alex is a very positive and efficient person to work with. AWM pay promptly, which helps to ensure we can pay our guys on time too! Pleasure to work with.
This is what I wrote to Marj Talento via Gmail on Oct 17, 2017, immediately after settling my sale, to which I have yet to receive a response from her.
"Dear Marj,
As the former owner of Suite 406 - 3133 Riverwalk Avenue, Vancouver (New Water), I'd like to notify a complaint against AWM Alliance (less so) and particularly Marco Silva (much more so) regarding my entire 4+ years experience living there.
In summary, here is what I can write about him and AWM Alliance:
IF I could give no stars, especially for Marco S., I would.
For the past 4 years, I have experienced nothing but frustration and disappointment in a strata agent who claims on his website to value customer relationships. I have never been able to reach him over the phone. He has never directly contacted me to address false complaints, administration delays, and even monetary aftermaths (after I sold my apartment). In my experience with AWM Alliance, nothing was easy. The strata agent that I was working with had to be pushed every step of the way. I had to email and phone multiple times to get some remote response. I never felt or experienced any customer service or relationship with him or AWM Alliance. Even after selling my condo, he still managed to give me trouble, which astounds me. I hope to never deal with him and AWM Alliance again.
For your reference, please find below the correspondence of the most recent mishap.
If you would like more information about the other incidents that I had with Marco and AWM Alliance throughout my last 4 years, I can send you some of the more compelling pieces of evidence upon request.
Thank you very much for your time and attention on this matter.
Sincerely,
Angus Chan"
IF I could give no stars, especially for Marco S., I would.
For the past 4 years, I have experienced nothing but frustration and disappointment in a strata agent who claims on his website to value customer relationships. I have never been able to reach him over the phone. He has never directly contacted me to address false complaints, administration delays, and even monetary aftermaths (after I sold my apartment). In my experience with AWM Alliance, nothing was easy. The strata agent that I was working with had to be pushed every step of the way. I had to email and phone multiple times to get some remote response. I never felt or experienced any customer service or relationship with him or AWM Alliance. Even after selling my condo, he still managed to give me trouble, which astounds me. I hope to never deal with him and AWM Alliance again.
Unfortunately, everything you read in these reviews is totally true and accurate. This company is an absolute horror story to deal with. Our complex has changed managers 4 times in the last 3 years we've been here. 3 of them have been absolutely painful to deal with, one was actually quite pleasant, unfortunately her tenure didn't last long for some reason or another. One experience that stands out in my memories would be a time I got into an strate bylaw altercation with some of the other residents. I documented everything and emailed our current agent, explained my side of the story, and was pretty much brushed off. His reasoning? He was "Just looking out for the interests of the strata" Which I found absolutely insulting, since last time I checked, I pay a monthly strata fee, and I'm part of that strata. He was completely bias towards me. The only saving grace is the CEO Micheal, when I emailed him to complain about the treatment I had received, he responded immediately and got another member of his team to investigate. It happened to be the female agent who previously dealt with our complex and who was quite pleasant. So that was nice.
Micheal is great, and there are a very small handfull of helpful agents, but for the most part, I'm very disappointed with the majority of their staff. Based on the other reviews, I can see I'm not alone.
The company may be excessive at times, but being patient and working through misunderstandings will usually get things resolved with them.
AWM is the best Real Estate Management Company. Our Strata Manager Matthew Lesniak is very professional, highly organized and efficient. He has a heart of enthusiasm always! :)
I'm on the strata council of a newly developed complex and although we initially had an unresponsive strata manager, this was rectified with our experience with Charlie Chen, our current manager. Charlie is very organized, quick to respond, and is extremely knowledgeable in strata matters. He was actually assigned as temporary manager for us, but we were so impressed by him that we requested that he stay with us on a permanent basis.
AWM has provided excellent service over the years. We are happy yo have Alex Boatman as our PM.
Thank you Alex for being extremely diligent and conscientious... ownership in Whistler is a pleasure due to the ease of your support and response.
AWM ALLIANCE IS A GREAT MANAGEMENT COMPANY .THEY ARE VERY CONCERN TO ACCOMPLISH THE NEEDS OF THE OWNERS AND THE TENANTS .I WOULD LIKE TO THANK THEM FOR THEIR PROFESSIONAL SERVICES.
Dr. N.Esfahani
Their building manager is lazy. Our vistor parking is always full with overnight unauthorized cars. The lights in the hallway are left broken in weeks.
We are living in Montage Burnaby. I have attached photos of my hallway. 3 lights was our for months. I don't know who is the Senior Management. I rose the concerns on the management portal and never got respond.
Idiots... No coordination at all within the company. Every time I contact them and get different answers.
I ve had a great experience with AWM. They responded quickly and resolved my issue the same day.
Interesting to see the vast difference in people's experience. Unfortunately my experience with AWM Alliance Real Estate Group Ltd. hasn't been pleasant. I have filed 6 bylaw violation complaints for an ongoing noise complaint that occurs between 12am-4am for the last 2 months and yet no response from my strata manager, Matthew Lesniak. He responded to my 3rd e-mail saying he would bring this matter to the council meeting, however, I don't think this happened as it wasn't in the meeting notes that was sent out to residence. I have called twice during office hours between 9am-5pm and again, it would go unanswered and to his voice mail. I have left 2 voice mails and another e-mail requesting for assistance and to this day haven't heard back. I would appreciate assistance from anyone from the AWM Alliance.
I cannot say enough how amazing my experience with AWM was. Let me break it down for you.
I started my search on craigs list and various sites and the only responses I was getting were scams (can't show you the unit, but please wire us money! -- um... no). So I looked here on google and thought I'd take a chance and send an e-mail. Within hours I had a response from Tyler and AJ asking our wants/needs.
I have to say that not only was the responsiveness amazing, but the collaborative effort by all the various agents was amazing. No one passed the buck or, on the flip side, demanded us all to themselves. It truly was a team effort to get us into the perfect place for us.
Well done, and Thank you, AWM!
Beth L
They do nothing to fight back for you against a tyrannical strata. Who do they manage? They're certainly not speaking on my behalf to the other owners. Clearly they can't be bothered to challenge ridiculous strata expectations.
They're VERY good with replying to emails, sending notices/letters, and warnings to 'fine' tenants for bylaw infractions, but not very good with following through to see it actually get done. Our building is barely 5 years old yet it has had countless issues (and continues to have issues) and for a relatively new building, it's already in pretty rough shape. This is reflected in our rapidly and drastically increasing maintenance fees because our strata (and strata agent) clearly have no idea how to properly spend money. We have no hot water but expanding our fitness room was ABSOLUTELY necessary of course! Bastion made our building with cardboard so I'm not exactly surprised that they also picked an incompetent property management company as well.
EDIT: Amazingly, AWM's low level of service has somehow managed to get worse. Instead of taking in the constructive criticism and trying to improve, they have now resorted to completely ignoring all calls and emails. However, It makes sense why they can't do their jobs - they're spending all their time making fake positive reviews and replying to each negative review on Google.
Jason Scott has been the" property manager that we needed. I would highly recommend Jason's services.
Every time I had to get a response to my questions, I was directed to do so through the company s portal and I must say, it s been amazing service! Very efficient, professional and precise! It s an excellent way to have everything documented for future reference as opposed to phone calls, emails etc. I have been very happy with Alex Boatman s professionalism and Shayne s as well.
Rosa
The statra administration doesn't care about the complaints of the owners and don't enforce the rules or bylaws. In multiple occasions I reported various residents who were using the visitor parking spaces as their own, but nothing was ever done about it. The only reply I got was saying that there weren't violations because they were really visitors, but in reality it was people living in the complex and parking their cars there daily, only that they put the visitor parking tags in their cars.
Very bad administration. Other owners have also reported damages in the common property of the complex, but nothing was ever done.
Terrible customer service.
As a contractor that has been serving the strata industry for over two decades it is an absolute pleasure to see consistency with processes, payments and followups with AWM Alliance. Working with PM's such as Mattthew Lesniak has made our jobs more focused on securing stratas under proper direction. We highly recommend AWM Alliance
I've attended many strata AGM meetings, but last nights AGM, conducted by Jason, was one of the most informative and productive meetings I've been to.
AWM sent our entire family townhouse community notices saying no sidewalk chalk and no outdoor games based on one complaint out of the blue..without even consulting the strata council. To make things worse they sent me a $50 fine for "playing hockey" (with no reference how this was causing a nuisance) It was one evening when I played with my 8 year old son and 3 year old nephew. We were playing only for 15 minutes in a dead end in my townhouse complex using mini sticks and hollow plastic balls away from cars and garage doors. We did not block any traffic. The only noise we were making is the happy noise of children playing. I have talked to about 15 neighbours and fellow council members and they are in shock. It feels like AWM intentionally tries to cause disturbance in neighbourhoods and make the strata council look bad.
No fund for that motorcycle parking? What about the line on the ground? Did someone volunteered to do it? That's very nice of you to lie like that. Fortunately, I have both picture taken before and after the motorcycle parking to prove my point. Please double check with your employees before making such a statement. Thank you!
This is a great company with a great team atmosphere. I always enjoy working with AWM. They are very professional and I see them working well with our clients.
AWM is top-notch when it comes to professionalism, responsiveness, and a true interest in their clients needs. I have read some of the not so nice reviews and felt a good one from me was deserved. Our Strata Agent and every member of this team we have worked with, listens and looks out for us, which is a unique characteristic in the property management industry and not what we experienced in the past. Cody is a strong negotiator on our behalf for services and I like that AWM does not have any of that in house conflicts. I would recommend him and AWM to anyone I want to impress, which says a lot!
Poor communication and failure of courtesy calls when monthly payments bounce, makes dealing with this company very difficult.
Poorly managed strata company. I booked a guest suite in the clubhouse for visiting guests, AWM confirmed my reservation and reassured me that the guest suite door will be unlocked for my keyfob and the building manager will be there as well. When we arrived, not only was the manager nowhere to be found, door was also locked. Total embarrassment. Strata councils, avoid AWM if you can!
We have had to switch strata management companies several times over the years for our 62 unite complex in North Vancouver.
With the knowledge that Alex, who is managing our strata council, is bringing to the table, we have navigated our way through many of our crucial strata decisions.
So unprofessional. Take days to respond to emails and don't follow up on requests. Stay away from this company.
I have worked closely with Matthew Lesniak at AWM for the past 2 plus years, and I can say with confidence that he is an exemplary property manager and trade partner. He adheres to solid business practices including and not limited to integrity, strong work ethic, reliability among others. Matt continuously exceeds our expectations as a trade partner, and we look forward to maintaining our relationship with him, and referring him to other clients and partners.
Definately has been a positive experience living in a strata managed by AWM - the resources on their website continualsly answered everything I needed to know. The move-in calendar was easy and efficient during the process
Worst property management company in the whole province!! Michael Schuss and Marj Talento run this company and are as clueless as the strata agents (M Lesniak) that they employ. Check the reviews before ever hiring this company.
We have been with AWM for 8 years now and as treasurer I am extremely happy with the service that Alex Boatman and his team provide in Whistler. I highly recommend AWM as your strata management company.
I been working as a building manager for close to 5 years and I've grown a new appreciation of the staff AWM has to offer. Highly recommend Strata Managers and Staff!
I have worked with strata and Cody Rae of AWM for last 7 years. Cody has always answered my emails and calls in a timely manner. I find him to be professional and knowledgeable when it comes to any issue's or concerns I may have. I would recommend Cody Rae and AWM to any one who is looking for a good Strata Property Manager.
Alex Boatman and Shayne Mattern have been quick to respond and action maintenance/administrative tasks. I would recommend their services to other strata's in the Whistler area.
Owner of properties in Whistler and very confident in my strata manager Alex and his ability to handle a multitude of issues at all times. of the day and night. Thank you for your service.
You'd think they'd be good because they appear to be in a lot of buildings. But not my experience. Onsite not great, not professional, gave really bad first impression by being super aggressive - you'd think they are experienced when dealing with people rather than acting like overlords of the building you hire them to run. Accounting didn't return call asking about a bill and then proceeded to charge fees and fines on that bill. Fees everywhere.
Been working with AWM for a couple of years now and they have always been easy to work with! Approachable , follow through, quick to respond! Look forward to a continued relationship with Matthew and AWM! Best in the business!
AWM manages the building I live in and the contrast between strata managers is crazy. Either you have someone who cares and is fully engaged, or someone who is non-existent and doesn't care. Unfortunately, (I think because of Covid?!) the agent managing my building has changed and I have not yet enjoyed the same quality service as the previous person. With regard to the same question, I have contacted our new strata manager three separate times and have yet to hear back from them. It has been more than three weeks.
Ultimately, due to the inconsistency between managers, I can only rate AWM two stars.
Very happy with the ongoing maintenance and proactive approach to our strata at Gondola Village. Responsive action from Alex the Property Manager to any requests and prompt resolution. Appreciate the improvements being made to the landscaping, common areas and building upkeep, keep up the good work!
Terrible company. I got completely and wrongly accused of 2 violations, both of which were apparently "confirmed" by some anonymous person lol...all errors and/ or lies. So after the second violation i was wrongly accused of, I demanded NO MAIL and all future documents via EMAIL ONLY. It is 2016 and lets waste more money sending letters in the mail? And cut more trees down?
I also demanded an apology and confirmation that they made the mistakes for the warnings. I received NOTHING!
Then...got another warning May 2016 (legit this time i think...but it was sent in the mail)...while our mailbox was broken and no mail was being sent to it. I never got the mail in enough time to respond to the charges. So when i called the office to gripe about all this, the call got "disconnected". Nice treatment to the people that pay your wages! Wow.
I have worked with many property managers over the years with many different firms. AWM has always been professional with one of the best sense of competitive urgency and response in the industry. They are fair and easy to deal with. I highly recommend.
This is the most useless company I have ever experienced living in Vancouver. I have no idea how they are still in business....the only possible reason is they run enough scams with overfilling clients as they did with us. They allowed for fraudulent charges to be billed to our suite, ignored all emails sent regarding the issue, and failed to address the fact that they billed for work done in another suite in the building.
Go to Yelp and you'll see they have nothing but 1 star reviews from every single person who has provided feedback...I've actually never seen a company that had 100% 1-star reviews....and there are 16 of them! Our agent was Matthew Lesniak who you'll see in other complaints and I agree with everyone else that this guy is a complete idiot.
Hiring AWM will do nothing but serious devalue your property and cause all sorts of hassle for your tenants. AWM President Michael Schuss is also aware of the incompetency of his staff yet does nothing to resolve. Avoid at all costs.
I own a condo that is managed by Alex Boatman. He has been very pleasant and responsive to deal with along with the support person in his office even over the Christmas holidays. Thank you both and I appreciate your good work!
We own a condo managed by AWMalliance and going from a detached house to a condo, have had many questions and being in a new building, have had to report building issues to our management company. Matthew Lesniak from awmalliance has been supremely helpful, and we are so grateful he has always answered our inquiries so promptly! I m sure he gets emails from many other tenants and owners but he always makes time to offer his help. So appreciative of his helpful responses, time, friendliness and professionalism!
Alex and Shayne were very responsive and helpful in seeing through an urgent request. I can only imagine the amount of emails strata agents receive from residents, so I was very pleased by how on top of things both were.
Appreciated the thoroughness and knowledge Jason showed while I was dealing with a leak into my suite from the unit above. Thanks Jason and Courtney for helping me go through the process of repair work and coordinating so easily with my tenant insurance.
Ugh, horrible management company. Charging us "Deficit Recovery" when we're paying an absurd amount for management fees already? What happens when I request for the "promised" services? The response I get is "We're really busy right now". I'm not sure where our money is going to. The budget plan is honestly a joke.
Once I drove up in a Honda Civic and asked for valet parking, they just said they were full and gave me so much attitude. Came back 10 mins later with a BMW, the doormen were like peasants bowing down begging me for my keys. Those doormen really need to learn some respect.
I'm going to round up the residents and vote them out. Residents here know how poorly they're treated already, just needs action.
Provides services for strata members, ignores the rest. Always. Too bad everyone knows now. I m gonna see how long they are going to be around for.
If you have issues and you email your strata agent, be prepared to never get a reply or solution for months. We've had no heat in living room for the entire winter and all I got back was "I will look into it" then all my e-mails and issues ignored for rest of the winter. If it's not your job, tell me where to get heating fixed I'll contact them myself. If it's your job, then do your job. Is that difficult?
Matthew Lesniak is the best strata manager there is. Quick on the response, diligent and super friendly, I have never met a strata manger that I am more happy with to have worked with! Way to change the industry with your excellent customer service, Matt! Hope everyone steps up their game the way Matt has been.
I have been on Council of Maplewood Place since its development and have had a positive experience while working with Jason, our strata manager, who has been professional and attentive to the daily operations of the Strata Corporation .
AWM Alliance has provided great professional management service for Richmond Kiwanis Senior Citizen Housing. Good communication, fast responses to service calls and overall, a solid team of passionate leaders. Keep up the great work.
Nothing but great experiences dealing with AWM and their team. Lyndon has been very professional and easy to deal with. Highly recommended.
Had the absolute pleasure to speak with the gentleman that answered the phone Nico.... he is a gift and I am so happy that he helped me answer all of my questions.. he knew everything and surely knows what he is doing over there!!!! your company is so lucky to have him before I talked to him I was having such an awful day but he sure brightened up my day and is so knowledgeable.. he had all the answers...
We (MAS Duct) have been working with AWM Alliance for several years now. It has been a pleasure to service properties managed by this company due to how professional they run their business, and look forward to continuing our long relationship. Thanks to all managers for the business over the years, its been great to deal with a company so professional!
awmalliance.com
