Sherman Dodge/Schaumburg Jeep Reviews

One of the worst places to go for a service or a purchase. Customer service is absolutely not friendly and a very costly place to go for purchase

One of the worst car buying experiences I have every had. Took my 20 yr old to purchase his first vehicle. Called to confirm car availability and they emailed a confirmation with vehicle VIN and Stock number. Drove 45 minutes to dealer and vehicle was not on the lot and no explanation as to where it went.

They were happy to show me a car that was exactly like the one we came to see (different VIN) and ~$2000 more. Email said to ask for Erin, ERin didn't even know he had an appointment. Did test ride, then talked money. They added ~$1600 in dealer fees, $2400 PRO package (floor mats and scotchguard on seats), and then charged $2400 to have the car "certified used". When we asked why it wasn't internet price plus tax, title, and license the salesman Erin was condescending and basically said all dealers add those fees now (I have purchased three vehicles in three years and never paid anything more than $300 in processing fees). We were told that any place we went to would charge the same fees.

Well we went to another dealer in Matteson, IL and the internet price is what we paid, plus ~200 fees and tax, title, and license fee.

The worst part is that this was my son's first experience/first dealership to look for his dream first car. The Zeigler Brand lost a customer for life as well as he has already shared his bad experience with about 20-30 friends on his collegiate team via social media.

My salesman, Marvin Richardson, helped a great deal with my negociation amd was a professional. Thank you!

Lady called us before coming in and said that the car (dodge durango rt) we wanted to check is in their inventory and she'll have it ready for us in the front when we get there. After driving an hour came to find out that the car was not available anymore. Then a manager came out and talked to us and apologized. We asked him for a quote for another dodge durango rt. After over 30 minutes... nobody came out to us and we just left the place. Then after they realized we were gone, sales person called us and asked if we wanted the quotes emailed to us, after we said no he just hanged up very quickly and didn't say a word.

If you're in this kind of business customer service should be the number 1 priority. We were ready to purchase the car and would've made a deal that day but instead it was a completly waste of our time.

YESTERDAY WE PURCHASE THE DODGE DURANGO RT! THANKS TO NAPLETON'S ARLINGTONHEIGHTS DODGE DEALERSHIP SPECIALLY TO "Q" AND "ADAM" FOR PROVIDING A GOOD CUSTOMER SERVICE AND GIVING US THE BEST DEAL ON OUR NEW DURANGO RT!!!! #bam baby

Just had an outstanding experience here! We had the pleasure of working with Erin Realmo and he did not disappoint. He was extremely attentive and gave us plenty of time and help to get the best deal possible. I would highly recommend Erin and this dealership. What an exciting experience!

Nino Di Giulio was awesome! Totally recommend seeing him as he was a pleasure to work with.

The staff was friendly and a pleasure to do business with , Thank you God Bless

I went in not even thinking I was going to buy a car but they had exactly what I wanted so I had to buy my favorite car, a Fiat 500 Abarth.

Lawrence was great! I went in with a small time frame since I wasn't expecting to buy a car but Lawrence knew I wanted the car and made it happen. The whole paper work process was smooth and easy and I made it out on time.

It's been a month since I bought the car. Still love it and Lawrence still checks in to make sure everything is good. Gotta love the personal service, especially hard to come by in the car business.

Now I just need to take advantage of the free car washes!

Go and see Ervin Cottingham he's very informative and great customer service skills. He'll take the time to make sure he answers all your questions.

I had the most pleasant experience searching for a car to meet my families needs. My salesman was Michael Rodriguez, and he was more than just a salesman. He showed he cared and actually took the time to try and find a jeep that would meet my needs. I would recommend this dealership and Michael any day of the week!

Jorge Matos made our first new car buying experience enjoyable. He was personable, knowledgeable, and worked with us on getting a comfortable price. I would recommend purchasing your next vehicle from Ziegler Chrysler Dodge Jeep.

Horrible experience with salesman there yesterday (last night)and I hate pointing fingers but Abe or Abraham however he s known by, really wasted my time. 2 hrs to be exact to then give a worse offer then when my wife and I went 2-3 wks ago. Us, faithfully to Ziegler, as I told Christina, who also works there, we really out car from this dealership. The thing is I felt that they re was just holding me there while the same sales guy Abe, sold another car...which to be honest, I think it was the same one we were waiting on . Because at the end no offer sheet was presented or nothing just a you need to put $4K down or nothing he could do . The same salesman that when I went the first time..joking around or not..told if I didn t like the deals, there were two doors to walk out through. Very professional! So from my experience

The best experience I have ever had purchasing a vehicle . I had the honor of having salesman Miguel Pagan assist me in my purchase ,there was no pressure what so ever in making a purchase . He was also very resourceful with various options , he also introduced me to everyone in the showroom never had that kind of experience before. That being said on a scale of 1 Thur 10 , I give my salesman Mike Pagan 1000 . Thank You , for a great experience and I recommend anyone looking for a great deal and great salesmanship go to ZEIGLERS JEEPS in Schaumburg .

Thank u Mr. Matthew Pettis for your services....YOU ROCK!!

Jordan helped me find my dream car! I was originally looking at used Renegades when I decided to explore new options. I never felt pressured to buy and it was a very easy and comfortable experience. I will definitely recommend Jordan and the Ziegler dealership to my friends and family.

Completely dishonest dealership and will never do business with them. We buy five to six new trucks a year for the company. I wanted two trucks and selected from their inventory. Internet sales person had several discussion with me and send me internet price. I told them where the trucks going to register and locations. They want me to come to showroom instead of negotiating the price on phone. I was not comfortable due to Covid but still went to see them. Totally new guy who had no idea and then when they go to know the situation their pricing went up by $2500 to $3000 for each truck from what they originally quoted in writing. Please avoid if you want a transparency.

My experience dealing with Marc Keenan was Phenomenal. At no time did I feel under pressure. I came into the dealership with an exactly what I wanted in a car and about what I was willing to spend. Marc was able to find the perfect Pacifica for us but out of our target price. Marc was willing to work with us and was able to make this deal work. Today I will be driving home in my new Pacifica. It was a pleasure working with Marc.

As a business owner I strive to always provide top notch customer service for my clients. As a consumer it always makes me feel good when the same is reciprocated and it definitely was at this location. I appreciate the time Richard Donovan gave me. There was no pressure, he was patient and I did not feel SOLD. Its really hard to get this package of integrity when entering the car sales world. Thank you again for the help and if anyone plans to purchase definitely ask for Richard! Love the new Jeep!

Great Dealership, Ervin Cottingham was great to deal with, super informative and very courteous, takes time to answer your questions, not pushy, AWESOME customer service skills. I recommend Ervin to anyone who is looking for a vehicle or unsure of what to purchase. He will provide you with great information to help you decide on what to purchase. Wonderful and caring Salesman. Thank you for the great professionalism.

Everyone knows that buying a new car can be one of the most nerve wracking experiences in life. Well was I in for a surprise at Zeigler Jeep!!! From the moment I walked in the front door I felt as ease and welcomed. Margaret was my salesperson and she was awesome!!! She is very knowledgeable and professional. I actually had fun buying a car with her help. I got the car I wanted, at the right price, and never once felt pressured to buy something I didn't want. My whole experience at Zeigler was remarkable. Anyone looking for a Jeep or other make that this dealership carries should not hesitate in visiting. And if your lucky you will get Margaret to help you!! A++++++++

Very dishonest service department! I encourage everyone to stay away from this dealership for any type of service. They will lie to you about repairs that are unnecessary and then severely overcharge you for parts and labor. No integrity at this dealership. STAY AWAY!

Zeigler is absolutely amazing. I came in telling them exactly what I wanted and could afford. No pressure ! In need of a car? Bad credit? Seriously Jorge Matos is the man he got me into a car when everyone else told me no. Happy customer will be returning in the future.

Both the salesman Damian and Joe from finance were very helpful putting a deal together for me. Thanks for the professionalism.

Avi, my sales guy, was incredible to work with. Very knowledgeable about all the jeeps on the lot yet was not pushy by any means. He made my time at the dealer (and we all know you spend hours there) very enjoyable! I would highly recommend him!!
I m also want to give a shout out to Lawerence the finance guy. His extra tips will definitely be used in the future. Thanks Ziegler for a great experience! I love my Jeep Wrangler!

I got a 2019 Dodge Journey with a trading for my 2010 and $1,500 and my credit is right around 600 with no cosigner the best people to deal with ar Joe and John

I have to say that my experience has been amazing. I had to trade in my dad's car. It just couldn't go any further. From Jessica Kallergis in the service department who always there to help and go beyond. Is just terrific. Jorge Matos was great at finding exactly what I needed. He found exactly what I was looking for in a car. Come to Zeigker and ask for Jorge in sales and Jessica in service.

Avi was very helpful and friendly, I sent him 4 suvs I was stuck between and he helped me narrow it down to the best fit and of course the one that would give me the best deal. After all was said and done I am now the happy owner of a 2017 Dodge Durango and I couldn t be more pleased. If your going in to purchase any vehicle I strongly recommend Avi Levine!

This dealerships customer service is the most unprofessional I have ever dealt with in my life. I called the dealership and spoke to sales consultant Sierra. I inquired about a vehicle, told her I was passing through town to my home in KC, but I had funds on me to purchase a car I was interested in. I made it very clear that I would not be interested if the car had any scrapes or dents, etc on the exterior. She assured me it didn t, however I asked her to please double check and walk out there to look while I was holding and she again assured me the exterior was perfect . She also told me it would be ready when we got there and pulled up front. We got to the dealership and Sierra was nowhere to be found, the car was not pulled up and we were left waiting over 20 minutes to even see the car. While I waited I was subsequently hit by a car in the parking lot and I m surprised it I wasn t run over. We end up with George as a salesperson, we never even saw Sierra. George was wonderful, he was professional and courteous, I would have loved to have purchased a car from him. Anyway, the car finally gets pulled up and the drivers side front panel has two dents and a big white scrape. Unbelievable. Obviously we left and thanked George. As I thought about it, I felt management should be informed of what I experienced. I called 5 times, 4 calls were answered and hung up, shocker. I finally got the sales manager on the phone and told him about the issue. He went to look at the vehicle and said he felt those were fresh marks and what do I want him to do?? Unless in the 15 mins it took us to drive there and George wrecked it while pulling it up for us, it wasn t fresh. What I would like you to do sir is apologize for the inconvenience, unprofessionalism, that you will speak with Sierra. Pretty easy sir. What do you want me to do is not the answer to anyone who has been treated in this manner. Horrible service.

My expirence was great! I worked with Joe and the rest of the team! They were very nice and worked quickly!

I am not sure how this dealership is in person, however if you want to work with them online I would pass. While searching for vehicles on CarGurus one at this dealership came up and caught our attention. I requested more information through CarGurus and received an email from the dealership. I responded with the questions I had. I received an email back from Bri only answering one of my questions and asking for my cellphone number to text. I provided my number and she texted her contact information. I explained to her that we were located more than 2 hours away and wanted to start the process online to make sure we were close on price before driving there. I provided my trade in details but was told that I could just go to a website to figure out my trade and that they did not have any time to deal with people online and they were only working with people in person. I tried the chat feature on their website and that person was equally dismissive and telling me things that were not true like they can't do a credit application unless the person is physically there. If this is how they act before the sale i can only imagine how it would be after.

This dealer advertises large rebates/discounts on their cars, but will not disclose what they are for or if you might "qualify" for them. After asking for more information about them over the phone, I spoke with someone named "Mike" who claimed he was a manager, but insisted on calling me back to answer any questions about their rebates.

I never heard back, so I drove to the dealership, where they brought out another "manager" (apparently there's many of them), that insisted we sit down with another sales person to discuss the rebates on one specific car. We waited for almost a half hour while that sales person ran back and forth to the manager's desk, while trying to get more and more personal information from us to put in his system. He also kept asking, "so what do you want to pay for a car?"... We never learned anything about the rebates, and eventually just walked out. They simply do not want to disclose or honor the rebates they advertise on their websites and advertisements.

I would highly recommend not dealing with this dealership. Their sales approach is very unscrupulous and high-pressure oriented. As soon as you walk in the front door, there's nearly a dozen sales agents lurking around the entrance ready to pounce on you. There's also very loud high-energy music pounding away on the speaker system - so loud you can't talk without shouting.

There are number of other dealerships in the area that are much more forthright and easy to deal with. Save yourself a frustrating experience and go to one of them, not here.

Happy with my new Cherokee. Brandon was a pleasure to work with. You can tell how motivated and excited he is about his new job. Once he recieves more training and experience he will be a force to be reckoned with in the car sales industry!

Sales people were really nice and honest from a start , we had many options but choose them for this reason , I highly recommend Shamar Raines

I came in to look at a new Mitsubishi. I worked with Elman and though it took a little longer in the dealership then I would have liked they did everything to get me a good deal in my budget and a car that I was wanting to get. Great dealership to work with.

Very poor sells people. Treat customer very badly and make you wait for many hours. Manner less and rude sell people. Try to find better dealer somewhere and don't make mistake to step in this store.

Very respectful to customers. And always set realistic times. From my experience they go above and beyond to please me

The people who work here is very polite and helpful. They know what they are doing and they inform you about everything

I have had nothing but bad experiences every time I have brought my Dodge Journey (which I purchased here) in for service.
This time, my Dodge Journey broke down in a storm, on the expressway in Madison Wisconsin.
I had it towed to a dodge dealer on Saturday night. Monday morning at 9 am the service manager was already calling me. He needed info from Ziegler Chrysler, reguarding my last warranty work done on my car.
I spent all day, stranded up there, calling them, trying to talk to one of the two service managers on duty.
Every time i called I was switched to voicemail, or told they were to busy to talk to me! I told them I was stranded in Wisconsin at a dodge dealer, but that didn t matter, the lady just laughed at me and said, there to busy to talk to you, I can put you on hold haha.

Very easy and laid back experience with purchasing my 2020 Grand Cherokee! The sales team is awesome. Avi Abraham and Anthony Noe are the sales people to go to! Won t be disappointed! Service used to be good before Covid but... Sales

Frank V is the best! He took such good care of us! I cried out of joy once we were finished! From someone that got turned down from another dealership cause of my credit to getting the five star treatment with Frank, I will never go anywhere else!

Everyone stop in to see Mike Willock! Mike knows his cars and will fit you with the best car for your interests. I don't like looking for cars because of bad salesmen experiences I've had in the past, but Mike is always on point and will never lead you down the wrong road. Thanks man!!

Service department is impossible to get on the phone. The service manager was smug and didn't want to honor the mopar service contract. not for something big, just the OIL CHANGE???? Buy a jeep, they are worth it, but buy it somewhere else and skip the mopar service contract!!

Thank you Brandon so much for all your help. When we first walked in Brandon right away was very helpful and not pushy at all.

This is by far the best dealership that I have done business with. Excellent service and a seasoned staff. I highly recommend using this dealership for all of your vehicle needs. Thank you Steve and Fancis for your assistance. The General Manager is awesome. Loved how Eric interacted with his Team and was on point to answer customer questions.

Thank you Jason Schook for your help on purchasing my new Acura mdx 2013. Thank you for giving me the best deal you could offer, you have been a great salesman. Thank you again my kids love the car and had a blast at the dealership. I would recommend you to anyone who is looking to buy a car. - BALKIS RADWAN Best dealer I have ever went too.

i bought a used 2011 ram 1500 loved it, ended up having some major engine problems. Service team spoke to me, got me a rental, and had my truck fixed in 3 days!!! under warranty!! BIG SHOUT OUT TO RYAN, AND JESSICA FOR TAKING CARE OF EVERYTHING! because of these two, i will be a customer for life!! KEEP UP THE GREAT WORK!! MARC JOHNSON 2011 RAM 1500

Disrespectful sales people. Sales Manager introduced himself to me, but ignored my wife sitting next to me. Used condescending language in the sales pitch. When I got up to leave he asked "where are you going to find this car for this price?" I firmly explained that I may not be able to, but that I did not have to buy a car and moved on. Ended up at another dealership that day with a much more respectful sales team. Purchased my new car from them.

I purchased my black on black Jeep here a few years back. Definitely a great experience. I come back for all of my maintenance as well. My Jeep still purrs like a kitten over 100k miles.

Our salesman, Matt was wonderful and we had a pleasant experience purchasing our new Jeep. We were disappointed as to the time it took to complete the financing portion and for delivery of the vehicle that same day. Seemed a bit scattered on the process.

Anthony Noe was absolutely great to work with. Got me into the Jeep of my dreams. Couldn't be happier

I would highly recommend Zeigler. I just bought a Jeep Wrangler Sahara. First time buying a car and Matt Cacheux made it a very simple and easy process. Not the best credit but him and Doug found a way to make it happen. Matt kept in touch through out the whole process and finally made it happen. To anyone interested in stopping in make sure you ask for Matt.

Giving 1 stars. Not because of our Salesguy that helped us.... By the way his name is AVI And he s amazing. Helpful, funny... just all around great. ***** FIVE STARS FOR HIM *****

But for the last and final step of our purchasing - the finacial department. (Signing financial papers, purchasing warranty etc... ) i wish i remembered his name. Sure i can find it somewhere. He definitely wasn t friendly. More of the typical sleazy car salesman type. Not the best attitude, Condescending, just trying to take you for as much as he could. He didn t explain all the warranty options fully or CLEARLY. And when we declined some of his offers his attitude got worse. Left a big damper on things.

If he was the first person i met there- there s 0 chance of buy from them. ZERO.

My husband and I purchased a new Chrysler Pacifica yesterday, and we couldn't be happier with the experience. Our salesman, Francis Loma, was very personable and knowledgable. Francis listened to what we needed, and showed us many options that matched out needs exactly. We were not pushed passed our budget, and we were treated with respect. I would recommend this location to all of my friends and family.

My first time coming here and the person that helped us was really good and nice, made the process of buying a car easy and very pleasant. He explained everything and made sure to help us since we recently had a car that was declared totaled .

Amazing service. The staff was welcoming and friendly. Jorge Matos Jr. Was the sweetest sales guy I ever talked to. He delivered a single mom on low income a 2020 dodge. He took the time to explain the process to me when I became overwhelmed. I truly appreciate the service I received here.

Mike Miller, John G and Derek took excellent care of me. I love my new High Altitude!!

Update: came back the next day and got my boyfriend a Limited X as well. Love this dealership!

Excellent customer service which is why I am a repeat customer of Zeigler. Irving Medina, was great. He took the time to work with me and was very personable and knowledgeable about the product and services Jeep has to offer. He shared his own experiences and I learned a lot. I hope the Zeigler group appreciates the employee they have here. Thank you Irving!

I had a great expereince. First they gave me a great price; truthfully best price in town. Avi our salesperson was very personable and great to deal with, go Blue Avi. We were picking the car up when they noticed there was a problem with the car, that was out of their control. Now normally this would not have been a big deal, but it was a gift for our sons 16th birthday and the party was in 1 hour. Gabriel the manager and Darby were all over the problem. First they drove me to the birthday party then they found the car at another dealership picked it up and delivered it to the birthday party and even put a bow on it. I always say that it s not if everything goes perfect but when something goes wrong what do they do about it. They literally could not of done anymore.

Sincerely one happy father

Great vehicle 2020 Gladiator Rubicon LE no hassle fair pricing good trade in value

Purchased a new Jeep Wrangler Sahara JL on 6/15/18 and the entire staff at Ziegler was nothing short of amazing! Well organized, polite and willing to take their time to explain everything until I was satisfied. Rene was a great sales man. The entire team was attentive from Bob demonstrating the features on the Jeep to Chris explaining about the dealership and finance making sure we understood all the numbers. Great dealership and friendly staff making us feel comfortable and confident with our purchase. Thank you!

Erin Realmo was a excellent sales consultant... Very knowledgeable, informative and made my father and I feel comfortable. I would defintely bring my business back to him!

Recently purchased a car from them and was a great experience with no pressure sales and great ability to explain answers to questions. Definitely great to do business with Dan and Brandon who both were very friendly and straightforward with answers.

Excellent customer service, went in for an oil change and was back out on my way about 20 minutes later. Speedy service.

I had a great experience with Chris Weglarz. He was very helpful and patient. He was knowledgeable, efficient, and made sure I was satisfied with my purchase. I highly recommend Zeigler Chrysler in Schaumburg! THANKS CHRIS!

Thanks to the Wizard of OZZIE loans
For all the time you dedicated and helped us to realize our dream
I definitely recommend everyone ... OZZIE fulfills dreams ... and always has a solution.
THANKS OZZIE

I had a great experience purchasing a vehicle at Ziegler in Schaumburg. Went in looking for a car that would be great for all seasons. I ended up purchasing a 2018 Jeep Grand Cherokee. We were very pleased with the great customer service that was provided to us by our sales man Rene Quinones. Definitely a great experience!

John was awesome to work with highly recommend these guys

Jorge Matos Jr. Was a great salesman and provided great customer service. Pleasure doing business with Ziegler Auto Group.

AMAZING SERVICE AND AMAZING PEOPLE! I have purchased 3 vehicles from Zeigler and they are an absolutely PHENOMENAL dealership to work with. Nino is an amazing salesmen and went ABOVE and BEYOND for us. Thank you again Zeigler!

Avi was personable, professional, knowledgeable, and there was no pressure to buy. He was great about taking the time to answer all of my questions, not just avoiding the ones he didn't want to answer. He really bent over backwards to make sure that I was taken care of and happy. Excellent service, trustworthy, and friendly experience. 10/10 recommended. Thanks Avi!!!

Went to this dealership twice trying to trade in my 2014 Chrysler 200 (base). No luck either time is there anybody out there that knows how to make a trade or can give me advice on adjustments that I can make to get out of this upside down loan? For the shoppers that dont know yet.. Get gap insurance, do your #'s on interest rates and make sure the car your buying is at least one notch above the base model!!!

Mike W did a good job. We purchased two cars from him (a Grand Caravan and a Kia Sportage) and he helped us through the entire process. We are very satisfied with vehicles we got. Overall, I would purchase a vehicle from Zeigler again. Everyone made the experience pretty painless and we feel we got a nice deal.

Senastian Piworowicz was very knowledgeable and helpful!

Just bought my first car from Ziegler! Francis our sales rep was a big help and made sure I found the right vehicle. Overall I thought it was a great experience.

Erin was very friendly and he did his best to get us a fair price

Rene was really nice and he helped us out in no time. We are definitely coming back to him for our next car. Thank you Rene

Rick and the rest of the crew were top notch. They put me in the car I wanted at a price that could not be beat, without all the annoying haggling. I have no reason to go anywhere else for future purchases.

Anthony went above and beyond to work things out for us just like we wanted. I appreciate that effort. I will certainly come back here when I am ready to get another SUV.

George was Very helpful and not pushy. Answered all my questions and was able to work a good deal with me. I Would recommend Zeigler to anyone looking for a new or used car. Thank you

I was greeted by our salesman Rick Boerman, from the start to the end of being shown everything there is to learn about my new Cherokee Plus 4X4 I was very impressed to say the least about his professionalism. I also want to mention how he made my buying experience so comfortable throughout the entire process. If anyone wants to buy a new Jeep I highly recommend asking for Rick Boerman.
I was then introduced to Chris Weglarz the Customer Relations Manager who gave me a complete tour of Ziegler s Jeep dealership and introduce me to one of the Service Advisors Charles Ellington both we re very polite and telling me about the service department and their hours and loaners / shuttle service should I ever need it.
Lastly the finance department which brings me to Lawrence Mendez, he was excellent in making my final purchase experience extremely comfortable. And to Gabriel Jimenez the Sales Manager and My salesman Rick Boerman making sure from the time I step in to driving away in my Beautiful Jeep Cherokee I drove off with a great big smile on my face.
Thanks to the entire team at Ziegler s Jeep.

Drive Nationwide and needed an oil change
ProMaster 1500
Not from here
Purchased package through local Dodge at home for oil changes Nationwide
Lo and behold this is the second dealership that sells ProMaster Cargo vans but doesn't work on them!
The service attendant had to refer me to another dealership in another part of Chicago
Yeah Right
2nd time this has happened and when you don't know where you'll be the next day, having the time to shop outside of where you're at in the moment is a needless pain in the A

I feel hoodwinked Dodge and something needs to be done

Big BOO!

I received full respect from my salesperson and everyone I interacted with. They shared all information in a clear manner.

I have purchased my third vehicle from this location and this last experience was by far the best. Matt Pettis was a great salesperson and really made the whole experience fun. Though he was hit with an unexpected customer at our appointment time, he made sure we were comfortable and in the loop as to what was going on. For being so busy, our wait was probably the shortest I ve experienced. Probably because he kept checking in with us! Once we were on our test drive, his attention was 100% mine and he took the time to really find out about me and what I was looking for in a vehicle. No pressure. No typical sales guy approach. Just good people looking to help me make the skits informed decision.

I will defiantly go back to this dealership and personally ask for Matt if he is still there! Of course, everyone else was amazing, especially our finance guy! Really made me feel VIP and was awesome to work with!

Nice place. I like service. Sadly u said u r not negotiating price plus there s a mistake in ur ad when u discribed ur car.. A bit disappointed..

Purchased my car from here and I am extremely frustrated every time I look at the bank statement because of my own stupidity of letting them rush me into signing everything so quick before I could read everything. The person helping me was Erin. They have no integrity and will change your pre-approval bank to "get a better quote" and cost of the car without telling you beforehand. They purposely rush you into signing so you can miss all of these details they were doing behind the scenes while you wait for hours to get you tired and hungry. Listed price for my car was $22,000, Erin came back out to discuss pricing with my down payment, and I asked him for assurance that the listing price will be $22,000 and my $8000 down payment for the car will be dropped down to $14000. With taxes, titles and fees it would be roughly $16000 in total. Erin even wrote it down on paper for me to see. After being there for 6-7 hours, tired and hungry they were rushing me to sign all my paperwork because they were closing soon, also so I can go home with my spanking brand new car that same day. Little did I know after everything was already signed off and I over looked my receipt when I got home from an hour and half drive, they changed my bank that I wanted to go with, with a higher APR, the car came up to $32,000 instead of the listed $22,000. I have over 800 credit score and my pre-apporval loan with my bank I knew I was walking in with 3% APR, but Erin said he was going to check with other banks to see if he can beat it, but he changed it without telling me and the "better" APR I now have is 5%! Somehow in Erins eyes, 5% APR is better than 3%!!! With my $8000 down payment, I now owe $24,000 when Erin said my final price tag would be $16,000 with taxes, fees, etc.. They slipped in $10,000 on the price tag right under my nose. In the end I admit I shouldn't have fell into the pressure of being rushed and should have just read everything before signing because they were closing soon, but this company has ZERO integrity. DO NOT trust anything they say, they are NOT looking out for your best interest!!!! I am convinced that they kept me there that long just before closing time to rush me, AND IT WORKED! Only positive thing I can take out of this is a well lesson learned for next time...

***BUYERS BEWARE, DON'T LET THEM RUSH YOU, READ EVERYTHING BECAUSE THEY WILL ADD THINGS WITHOUT YOUR PERMISSION AND NOT LET YOU KNOW***

Very pleasant to do business with, service dept very helpful in providing solutions at a reasonable price

Mike Willock was a very professional salesman. Was completely transparent and helped me figure out which car trim to buy. Constantly texted me to accommodate an appropriate time to come in and updated me on which vehicles were still on the lot.

I can't even begin to explain the professionalism at this dealership. Everyone is extremely kind and helpful. I drive all way in from Saint Charles (next to a jeep dealer) because the level of help I received from the Ziegler family. Thanks everyone, keep up the solid work!

I got an amazing deal on my 2019 Grand Cherokee by the help of James King. Great service. Great atmosphere. 100% recommend!!!

Erin Realmo did a great job working with us. He was able to get us in a car we loved and could afford without having to settle.