Sheraton Wild Horse Pass Resort and Spa Review

Great resort. The best: the attention to details. Hosts are amazing!!!

Smallish reaort with authtentic native american feel. Huge convention and ballroom areas. Nice for quick weekend get away.

Celebrated a Bat mitzvah. Wonderful time. The event space was great and the food was excellent.

This place is way out in the middle of nowhere but by a couple of casinos which is the only positive, very high prices for the hotel stay. Can find much more reasonable prices elsewhere. Room service is very expensive with a 22% gratuity added. They charge you for every little thing.

Beautiful hotel and location. Helpful staff. 3 stars for charging me for WiFi connection. It's 2017!

Nice pool. But the kids were sad the slide closes at 5 when check in is at 4.

Great rooms but the hotel was maze. Would stay there again.

We were booked in a room that was very far from the elevator and parking is too far and couldn't get a meal and wasn't happy with the whole vaca for the money we paid.

Beautiful. Excellent staff. Wonderful views. All our needs were met.

I loved the Sheraton. everyone there was very friendly and nice to me. The food is delicious and there's a lot of things to do there. The trail is a fun thing as well as the spa and golf course. There's a lot to do there which is nice for me and my family. I will be there again.

Love this place. Stayed here due to my ac breaking down in 115 degree heat. I needed a dog friendly place to stay. This was the best for my dog. Breakfast the waiter brought my dog water. Everyone loved my staffordshire terrier Ted.. I ended up spending 2 nights there.. The grounds were awesome.. Staff was super nice.. The place was clean.. I loved it and may just go back for breakfast one day soon

The Sheraton Grand hotel is located at the Wild Horse Pass area in the East Valley Phoenix along the Gila River with a population known as Indian Community. The community was established in 1859 and was formally recognized by the congress in 1939. It is an Indian reservation in the state of AZ within the Phoenix Metropolitan Area in Pima (Akimel O'odham tribe) and Maricopa (Pee-Posh tribe) counties. The largest communities in Gila River are Sacaton, Komatke, Santan and Black Water. The community operates its own telecom company, electric utility, industrial park and health care. At one time they were facing water shortages because of diversion structures and dam by non-Native farmers but that improved by creation of a reservoir and plans to establish an irrigation system to provide for running water.
As one of enterprises at Wild Horse Pass the Sheraton Grand hotel is owned by the Indian community. The hotel is a 500-room resort and is designed to represent the heritage and culture of Gila River Indian Community. The hotel has a 36-holes golf field, a spa and an on site horse back riding center. It also offers the services of four restaurants, swimming pools with water falls, water slide and river boat cruises for visitors.

A hotel with a background history.

#SheratonGrandWildHorse hands down is my favorite resort in Phoenix greater metro area. It's 20-min. from PHX and on an Indian reservation, quiet desert setting with loads of amenities.

Including #Whirlwind within walking distance, #SheratonGrandWildHorse has 5 dining options, one of which is the highest rated full service restaurant in Phoenix greater metro.

The decor is Southwest, homey and comfortable. All rooms have sitting balcony. West mountainside rooms naturally have better view but East side rooms also have distant mountain view was well, comes down to preference of sunrise or sunset. East rooms are cheaper.

The resort pool is great for family and adults. Kids tend to stay by the slide pool while adults closer to the poolside bar.

For non-golfers and pool people, there is a Spa and 2-mile walking trail on premise, a horse riding ranch/trail, a cowboy town, outlet shops, and casino nearby, all within 5-min. drive.

The only downside to #SheratonGrandWildHorse is no coffee maker in room. There is Starbucks in the main building but for those wanting to relax in PJs, options are either room service or flipping a coin with your loved one. This is a big deal as from end rooms, it's a long walk indoors, a pleasant walk outdoors.

Location is discreet and fun! I enjoyed winning at the blackjack tables and then losing at the roulette lol BUT still fun overall.

Wonderful staff. We didn't run into a single grouch.

A wonderful place to relax, service was great ! Very clean, and very peaceful. Staff were very respectful and help us everytime we needed anything ! Thank you Sheraton Grand at Wild Horse Pass Blvd

Very nice hotel. Basic and set in the 1990 s but okay and mostly clean.

Place allowed my company to do a scavenger hunt during our conference, big plus.

Rooms clean and comfortable. Decent balcony, pretty view.

The hotel in all of the common areas was super nice. The room was ok. The sheets could have been better and some of the channels on the TV weren't working well. But all pretty decent.

The place was huge ,the people were friendly , extremely clean , and all kinds of stuff to do. The golf course looked amazing. There was all kinds of history of the area and the Indians that live there.

A lovely location, wonderful helpful staff. Definitely will attend future functions there whenever possible.

1. Paid for a room with 1 King size bed we got a room with 2 full sz beds it's okay for me and my husband however why did this mistake happen in the first place.
2. Pool is a good size however no music playing so you hear everyone's conversation and some people are playing there own music on there phones, not good.
3. Expensive room with no small fridge or coffee maker, I would have rather paid $99 for a hotel down the way instead of $199.00 for a night. Customer service by the pool is amazing plus cocktails. The wild horse pass casino hotel is better than this place.

Nice place, though not as fancy as some of the convention resorts. Nice friendly staff.

Outstanding resort and incredible views. There's so much to do here and the conference space is amazing

Clean, great food, pretty river at convention center, kyaking, pretty views

The Service was Amazing, the Holiday Atmosphere was enoyable & the Live music at night was outstanding! Would Def. Recommend! Happy New Year& Mahalo nui loa to Jason & his staff! Aloha!

Very nice looking, and have multiple pools, and its own water slide! Its out of the way and a little in the middle of now where. Its amazing!

I ve been a frequent customer of their resort in summer. Great staycation deals! We recently had our company s holiday party here and it was amazing!!! Highly recommend!!!

It was nice, the workers are always going their best to get what we need. Overall good experience

Nice resort, great service staff, decent food.

Except: US$15.00 per day extra for standard wifi!! Can t believe this! The Holiday Inn around the corner offers this within the room rate!

Gouging.

The room was spacious, clean, and had all of the amenties expected for a hotel of this caliber.

Great spot, great food and great staff, what else can you ask for

The pool has a water slide that is so much fun. There are 5 pools, a hot tub, and a kiddie pool next to the water slide. The pool area is surrounded by water stations with ice cold water and cups. They will even bring you drinks and food to you. Including drinks poolside! Also you can go down the waterslide however you want which is a big positive considering all the water parks are very strict about how you can slide down, probably for good reason. There is no lifeguard on duty however there are employees walking around the pool area to serve drinks. I was here visiting family so I can't say much more about the other facilities.

The massages were fantastic and relaxing. The drinks in the pool after were equally as enjoyable.

The front desk people treated me with respect and were very courteous. The room was beautiful, the bed was very comfortable and overall, I was very pleased to stay here.
I would recommend this location to anyone who wanted a relaxing evening.

Love this resort and enjoy every time I visit Arizona. Rooms are nice, spacious and clean. Lots of amenities and things to do, which makes it that much better.

Exactly what one would expect from a hotel in this class. Great service. Costly food. Amazing property with tons of things and a super pool. Kids could have a great time here. They have all kinds of things. However, keep on mind it is a hotel of this class so everything costs $$$. Want to hit some balls at the driving range? That's $25. No complimentary breakfast. Plenty of options are available to buy your breakfast. No free HBO or movie channel, but you can get movies on demand that are still in the theater. Great place, but the nightly rate is just the start of your expense here.

We ate at Kai for our 1 year anniversary and the food was amazing. Really fancy; we almost felt out of place. We got the buffalo tenderloin with the fois gras appetizer; all amazing. They gave us a free souffle for the occasion which was also tasty. The price was on par for the amazing quality of food; I didn't feel like I overpaid. Their coffee was awful, though.

A beautiful venue. I've never been so relaxed as I was the whole stay. The faint Native American flute music that permiates the grounds is so lovely, it's very conducive to relaxation and meditation. Very nice pool and pool side area with drink services will have you feeling like a celebrity. Bring your lap top or leave work behind, you'll have what you need for a great weekend.

Beautiful clean resort, excellent service, lovely pool, family friendly.

Great place to relax, far enough from everything to enjoy peace and quiet, but close enough to entertainment to have fun. The hotel even has a shuttle that will take you to the casino, the golf course, and the spa that is nearby. The rooms were cozy and the beds were comfortable. My only complaint is that the bars at the hotel close early and the shuttle from the casino stops running at 2 AM, so if you want to drink, you have to break into your wet bar in the room or bring your own liquor. That being said, the overall quality of the hotel was excellent!

My employer had a company meeting. The morning breakfast buffet was good. The staff was nice and the ballroom was clean.

Way far from everything but the service was amazing

I stayed there this past weekend with a large group and several friends were moved due to a bedbug outbreak. Now some of my friends are covered in bites. Yuck.

Nice quiet serene resort reflecting American Indian culture and architecture

Every person on the hotel staff I spoke with was VERY professional and customer service focused. I called guest services 4X the first day for a variety of questions and the operator was never openly annoyed and always provided me with the answers I needed.

Food was terrific, staff was attentive, and the concierge was fantastic. The shuttle, however, was late and unreliable.

This place has the best ambiance anywhere! Such a classy place. Just stopped by for cocktails by the pool and walk the gorgeous property. Great staff too! Treat yourself and go here!

Wonderful experience, stunning surroundings, and amazing service! We will definitely stay again hopefully soon!

Good location, convenient shopping center nearby. Excellent rooms in common areas

Great atmosphere here. With nice smells and calming tribal music playing in the lobby and hallways. Rooms are nice too.

Best place to watch sunset in Phoenix. Drinks are expensive, but good. Firepit on back patio is very nice.

Stunning setting but too expensive and rooms need a declutter and a make over. But, great staff....

Good location for the kids who spent most of their time at the pool. HOWEVER, the service was abysmal. Maids, concierge, poolside, front desk service, billing were all far below expectations of such a high end resort. The maids never came to clean and when we called they failed to show. Finally they rolled in at 7pm. Poolside service for food and drinks was terrible, we had to wait, along with several other customers. It took almost 1/2 hr for drinks to be delivered. The Rawhide restaurant was absolutely terrible. It literally took over ONE HOUR for 3 families to get our food after ordering. By then the kids were starving and going nuts, our food was cold. The moms finally spoke with the manager who had an unbelievable attitude as if we were bothering him. I mean an hour for food??? Bottom line.....there is NO WAY i will ever spend my money here again. Almost $2000 for 4 days. Pretty disappointing.

I had breakfast at Ko'Sin restaurant. The food was only OK, but was expensive. Service was good though.

Had dinner at Kai. Restaurant, staff, food, venue all simply amazing.

I had an accessible room and it was nice. But there were problems. The toilet kept running when flushed. My husband fixed that. Then we found a dead scorpion. The refrigerator didn't keep our food cold so we had to toss stuff. They advertised some cultural activities but those were only on the weekend. Lastly, they have peddle boats and were open 3-7:30 but there was no one available at 6 when we arrived

Hate this casino. Never win and drinks are so expensive

Beautiful views and property, the rooms are nice and beds are extremely comfortable. Will for sure be back.

Went to a work holiday party. Absolutely stunning building. Staff was very friendly and food was ok.

Just finished up with a convention and the hotel was not only beautiful but the people who work there were exceptional and so nice to be around. Thank you all for making the experience memorable!