Rob Marenich

Review of Sheraton Wild Horse Pass Resor...

Good location for the kids who spent most of their...

Good location for the kids who spent most of their time at the pool. HOWEVER, the service was abysmal. Maids, concierge, poolside, front desk service, billing were all far below expectations of such a high end resort. The maids never came to clean and when we called they failed to show. Finally they rolled in at 7pm. Poolside service for food and drinks was terrible, we had to wait, along with several other customers. It took almost 1/2 hr for drinks to be delivered. The Rawhide restaurant was absolutely terrible. It literally took over ONE HOUR for 3 families to get our food after ordering. By then the kids were starving and going nuts, our food was cold. The moms finally spoke with the manager who had an unbelievable attitude as if we were bothering him. I mean an hour for food??? Bottom line.....there is NO WAY i will ever spend my money here again. Almost $2000 for 4 days. Pretty disappointing.