I am in town for a work conference that is held in the Sheraton. The rooms are comfortable and clean. Their conference room is beautiful. So far we have very much enjoyed our stay. It's a great place.
Great quiet bar w excellent NFL bar specials. Go see John at the bar, good fun conversation!! Very chill bar!!
Nice hotel but on fire need if a refresh in styling, and policies
Very good experience and a great neighborhood. They allow pets, which could be a good thing, bit there were some noisy dogs while we were there.
Great location. Low traffic streets, lots of nearby restaurants, convenient to DCA airport.
One of the best rooms i've had the pleasure to stay. Everything we have requested for us and our 11 month old has been met. Great location and wonderful restaurants near by.
Good location, room is nice and clean, good restaraunts within a few steps of front door. Easy to get to mall and back.
Great location, friendly staff, and spacious rooms.
Hotel is slightly outdated but very clean and comfortable. Linens are fresh and well stocked and bathrooms are ample in size. The hotel gets lots of use but staff keeps it maintained. I would stay here again.
WiFi should always be free at hotels. The rooms are nice though.
I like the location. There are places to eat plus a grocery store right next door
Horrible customer service, we were scheduled to stay here from Thursday to Monday. Our flight was delayed for several hours and then cancelled by the, and the next flight that we can get was not until Saturday. We decided to cancel our trip and called the hotel to get a refund and they refused. Even though it wasn't our fault and we literally could not do anything to get there they refused to give us our money back. So they wanted to keep $700 even though no one was going to stay there. The front desk staff was cold and didn't even seem to be apologetic. They made it seem like we are the first people that are ever had a flight cancelled. I have been in similar situations with other hotels and they have cancelled for me no problem, because they understand things were out of our control. So the next time I fly to Virginia will I be staying here, that would be a NO. I can just see from this experience this is not the type of customer service that I would like to deal with.
Great Hotel... We'll deserving of the 4 star rating. Old Town was nice.
Short drive from Regan National (w/ no traffic on the George Washington).Great location not far from King Street in Arlington. Rooms and furniture are a little dated but nice to have refrigerator and microwave. Two TVs is nice as well. Staff was nice. Overall good stay and I'll do it again.
Great spot for weddings and events, in the heart of old town. Friendly and professional staff.
I find this Sheraton to be acceptable principally due to it's convenience close to DCA and with a 6am-11pm airport shuttle, making it great for late arriving or early morning departures. The suites are fine and the bathrooms are decently sized. Decor and finishes are pretty good, but solidly in the Sheraton level. The club is OK, staff is acceptable, but I have never felt welcomed or accommodated beyond the minimum.
This hotel is horrible! I booked a block of rooms for my wedding which was in the area and held a cocktail hour here which was in the bar. At the cocktail hour, our guests were allowed to drink on our open tab when given a button. Bartenders were serving guests drinks and putting them on our tab even after we pointed out the people were not wearing the buttons and they were not a part of our party. Additionally, we were contracted to book 20 nights and were promised a complimentary suite for a night after 20 rooms we booked. We actually booked 60+ nights in the hotel and were given a bill for the other night. They did eventually comp both nights however it was a process. The week before our guests arrived, we went to the restaurant on a Sunday at 10:30 AM to see if we could recommend the restaurant to our guests for breakfast. There appeared to be 4 people working and 3 families in the restaurant eating. We had to wait to get a table because all of the 20+ tables were filled with dirty dishes. Inexcusable. Management and communication are horrible at this location. It is in your best interest to not visit this hotel or the restaurant/bar with so many other better choices in the area.
Very nice hotel! Super nice bedding linens and mattress. We had excellent sleep.
Thank you for the parking!! Quick and easy for the trip to Charlotte. Will be back. Pics from my flight over DC.
This is my go to hotel while I am in the DC area. The rooms are huge and have plenty of space. The hotel itself, is located where is easy to walk to other restaurants and shops nearby. I d rather stay a bit away from the hustle and bustle of downtown DC. I wish it was a little bit closer to a metro, but that is the only downside. Other than that this is a perfect hotel if you re looking for a hotel in the DC area
Good suites hotel in Alexandria a bit off the tourist section and Metro station. Minimal restaurant and okay fitness area. Nice rooms a bit strange layout but comfortable and functional.
Enterprise (Steve) is awesome has great customer service
Used the shuttle service to get to the airport and left my car in there parking for a week. Was nice and secure
Rooms are top notch, but lacks certain small things that could make it much better that's why I would only give it 4 stars. In all I would recommend this hotel to my friends.
Location was very convenient, rooms and the rest of the hotel were very clean and updated, the staff was really nice and helpful, and the parking garage was convenient, but pricy ($32 for overnight parking). Overall an excellent experience!
Great place to stay. Shuttle service is lackluster, but great otherwise.
Confusing web page which states free breakfast for two, but that's only the case in special offers.
Parking was only $13 when I used a credit card and didn't swipe my room key. Charging it to the room was $26.
The best hotel I stayed in years. Staff acted like they are from a high end hotel. I will always stay her whenever I m in town.
Great time! Rooms were clean and view was beautiful.
Excellent hotel. Great value for the market. Immaculate cleanliness & orderliness. The $32 per day parking seems a bit steep, but I assume that's market rate for Old Town. My compliments to the staff.
We flew out of DC and parked our car at the hotel while on vacation. The shuttle dropped us off and picked us up, and we saved 50 off the airport rates. It worked great.
Had a great stay. Great location, clean rooms and friendly staff.
The room was small but I enjoyed it. The hot tub was what I most enjoyed. There is also a close restaurant which had delightful food
Staff was helpful but our reservations were a mess. Had to move rooms for seemingly no reason.
I attended a class here. Very convenient location in a very quiet section of Old Town. The hotel is a bit dated, but they were clearly doing renovations to make the rooms nicer. I liked the suite, it was comfortable. The staff was extremely professional and friendly. I bought my dog with me and he also enjoyed his time there. I loved the courtyard. The food was really good each day. Kudos to the banquet staff who were attentive and kept everything on task. There is a parking lot under the hotel which is easy to get to the hotel from the lot. There is a hotel restaurant but I only had the breakfast buffet on one day. I would definitely consider staying here again in the future.
The Sheraton name generally evokes an image of a hotel bordering on those of their higher end names - with amenities, service and rooms which are nearly on point every time. While the lobby was laid out nicely and the staff was helpful and the shuttle was timely and we were pleased with all of that not everything was on point as expected.
For one thing, we had purchased a weekend package which included parking (GREAT), and passes to the monuments in DC (NOT GREAT) - while the passes were not the worst thing in the world to not have upon arrival, we did approach the hotel staff the following morning and they advised they get those passes through a third party and they would get them for us while we went out and head breakfast. When we returned from having breakfast we were handed passes . . . for museums / attractions in Alexandria . . . NOT in DC. Again, the passes weren't the worst thing in the world, but would have been nice to have gotten the right ones . . . and considering that most of the monuments in DC are free, I am not really certain what the proper passes would have entitled us to, to begin with.
Now the rooms . . . while they are nice and relatively comfortable, the rooms are beginning to show signs of needing to be refurbished. The wallpaper in the bathroom was beginning to show bubbles and the lighting was a bit dim - making the suite seem a bit dated. And while we had a suite it was definitely a "junior" suite - it was a bit cramped and honestly, rather than put a door between the sofa and the bedroom (which could not be closed when the sofa bed was pulled out), it would have felt roomier without the unnecessary partition. And a twin bed (or maybe was it a "full bed"), in the bedroom was not what I've come to expect from Sheraton properties. It should also be noted that although there is a notice on the balcony door (small balcony), that the door should remain locked for safety . . . and although it is not easily opened (it is a relatively heavy door to pull open), the fact is that the door lock is broken and cannot be locked at all (not sure if this is the case in all the rooms, but it was in this room). And of course you have the $6 bottle of Dasani water. I get it, the hotels mark up the prices to get the most bang for their buck . . . BUT WATER!? $6 . . . for ONE bottle?! Really!?
In any case, the hotel is still nice, but if I am going to spend the sort of money, I might be inclined to go elsewhere where things are a little more refreshed. Where the perhaps the rooms are a little better laid out. And maybe where they might throw in breakfast rather than useless passes that just ended up in the garbage unused.
Very nice hotel with friendly staff and clean rooms. Walking distance from Metro. Parking garage attached to hotel has two Tesla destination charging stations and one J1772 port on P1. Likely to be ICEd as they are close to the elevator.
The hotel was nice. I had a suite with a second bed in the form of a pull out couch. The location was good. Parking is tight so if you have a large vehicle drive extra slow in the parking garage.
