Sheraton Old Town Review

Very old, run down rooms. Peeling wallpaper, dated furniture, worn carpet, etc. My room is beyond freezing even after turning the thermostat up to 80 degrees. There is also a loud knocking sound in the walls that sounds like old pipes knocking or something, super annoying. Front desk staff was very friendly so that was a positive.

Had a Sunday night, romantic and beautiful scenery. Complementary breakfast

Very clean, staff friendly, convinent, would recommend

We had a large group coming in from out-of-town and these folks went above and beyond to setup a room block (that kept expanding) and help ensure that our guests had a great experience. Thanks to their hard work and reasonable rates, we were able to celebrate with folks that might not otherwise have been able to join us. Thank you Betsy and Seth!!

The location is convenient to King Street and the rest of Old Town - plus you get the benefit of the slightly quieter North Old town feel (and proximity to 2 grocery stores and some of the best pasta you will ever eat, Hanks Pasta Bar).

Our guests especially liked the suite setup of these rooms, it was must more convenient for visiting and spending time together. The rooms are a bit older (so don't expect brand new and modern), but there are clean and comfortable!

Love the hotel and it's location but AC is not the best in the heat.

The room was decent. They do not offer free breakfast, but they did direct us across the street to a nice little place that had a brunch which turned out to be pretty good. Parking was pricey, but fortunately my family and I were able to find street parking for free!

Our daughter enjoyed hey stay here during their school trip.

Clean rooms and fantastic location. Only downside is the paid parking however there is street parking available nearby.

Nice small suite. Nice TV's with clean picture. Comfortable bed with good pillows. The curtains block light well when closed. My room has a mini refrigerator, microwave, and typical hotel coffee maker. The furniture, bathroom and carrot could use updating, but a good room none the less. I would stay again no question.

Cozy. Great location. Good staff. Great room layout and design. Enjoyed.

Good staff, nice rooms, nice location. Stayed for work, very pleasant experience.

beautiful city nice people comfortable room and service.

Great place to stay. Short walk to old town! Awesome suite! Very clean! Id stay there again for shure.

Very quiet and quaint and comfortable. Walking distance to town and great prices

Good location and easy to get to DC and George Town. Rooms were very nice but this location has NO POOL. Booked the hotel because a guest posted photos of the pool and hot tub.

SHERATON, PLEASE REMOVE POOL PHOTOS FROM REVIEW AS TO NOT CONFUSE GUESTS

Omg....my lady and I had the best time.Service was excellent..nothing was short changed as a lot of places do..very professional and caring

Front desk was useless. No authority to do anything, and they screwed up the bill and payment. Good location, and it should be a better hotel.

The suites were nice and spacious. Location was convenient. Enjoyed the stay

The hotel is in a convenient location only 10 minutes walk from King Street. I stayed four nights in a very comfortable suite. Front desk staff were professional and pleasant. Breakfast buffet is good.

Loved staying at this hotel. Rooms were excellent and staff was pleasant

Their computer was not compatible with Hotwire, and the folks at the desk did not honor my email confirmation and sent me on my way.

The room was a little snug but well laid out (the area with the bed was separate from the living room with the TV and futon), and it was clean. The bathroom was somewhat small but adequate. The staff was friendly and accommodating.
The pool was decent for spashing around, only about 5 feet deep and had a lifeguard. The shuttle was convenient and brings you to the Reagan National Airport/Metro Station (10-15 min each direction)
Parking was free only if you found street parking, which was limited. Garage parking was in the $20 range.
Plenty of restaurants and things to do in the area
I paid $137 per night (during July 4th weekend).

Great location. Hotel is nice and clean, but seemingly hasn't been renovated in a few years. Good stay for the area.

Good location. A little old on the style and fixtures, but the bed was very comfortable. Breakfast was decent.

Blood on towels noise and block drains. Lousy experience this time.

Our family stayed at the Sheraton Suites Old Town and had a great experience. The beds we're comfortable and I got a great night's sleep. We were in the club level so we had access to the club lounge. The options were limited and basic but it met our needs at the time. Would recommend and/or stay here again.

Very poor service. My mother was on a wheel chair and they could not assist and meet the necessary needs. The staff was unwilling to help. Not worth the money you spend. Very disappointed.

Great place to park your car when flying out of DCA. Much cheaper than parking at airport.

Standed in one if there 2nd floor suites. Slept like a baby.

This place is great. Nice rooms. Great location. The only reason it doesn't get 5 stars is the tub. The Sheraton tub is a joke.

The Sheraton Suites Old Town Alexandria is a nice place to stay. The rooms are comfortable, the restaurant and bar staff are friendly and the location is walking distance from from nice shops and restaurants.

Great location, with within walking distance to lots of restaurants.

The Sheraton Suites Old Town is a nice hotel. The room is a little small but the building and hallways are clean and nice. The decor and theme is the same throughout the building, which is nice. The staff was nice although, they weren't incredibly knowledgeable when I asked for a quick restaurant in the area. Overall the hotel was good, but not above expectations

I absolutely love the Sheraton chain of hotels! They always remember that I have allergies to feather and gets my room ready every time! Great service!

Had a terrible stay. The front desk staff is racist against whites. They also were against republicans. Our shower did t work, our room keys didn't work even after 3 attempts. They took 20 minutes to check us our. They never answer the phone and have terrible advice. Do not stay here ever!

Easy to get to, and a good amount of restaurants surrounding the hotel. Also great having Harris Teeters right next door. Room was clean, and our only issue was that the sheets were stiff and noisy. Overall a pleasant stay.

Hidden gem. Grocery store next door. Microwave and fridge in room. What more can u ask.

We spent our wedding anniversary visiting here and it was a very nice experience. The rooms were nice and clean. I love the way the rooms are set up with the french doors to seperate the bedroom and living room area, and the room also has a small balcony to look outside and enjoy the scenery! We also enjoyed the complimentary breakfast with our stay! Overall our stay was great!

Great hotel in an awesome location walking distance to old Town Alexandria.

This hotel has no pool. The google information is incorrect.

Very Clean, great service. Descent WiFi service included in the room at no charge. Only I was a little disappointed that the pool was removed. Ok I kinda understand the pool but why not at least have a couple of whirlpools for the adults. After walking around old town Alexandria that would have felt great to kick back in.

Disappointed that while they said room service opens at 6:30am, it truly does not open till 7.

Easy to get to by transit or driving. Has WiFi, cable (including Showtime). Room was very clean. Very understanding staff.

Nice and quiet. Half hour or less walk to Old Town.

Enjoyed my business stay at this hotel. Great value to boot! Very welcoming and helpful staff who recognized my new, combined SPG status and put me on the concierge level. Room is spacious, comfortable and nice amenities - love having microwave and fridge. Location is great - can walk around Old Town to the shops and restaurants. Harris Teeter supermarket right next door and a Trader Joe's just a few blocks away. Concierge breakfast was awesome; evenings always had 1-2 hot appetizers, as well as fruit, veggies and other snacks. Only disappointment was pool is under reconstruction. I will stay here again!

The hotel was very nice. But our rooms thermostat didn't work well and the bed had one of those puffy down quilts which makes you hotter than then surface of the sun, so sleep was difficult. And the sheets were the loudest sheets in the world, I think we honestly kept the White House up with our tossing and turning. So in summary very nice place, hard to sleep.

Nice place, nice rooms, however there's no pool, and the breakfast is very basic.

Very nice, comfortable, has a nice restaurant and bar... Employees were very welcoming and accommodating!! Will visit again!

Very pretty and comfortable rooms, very clean the facilities, and the employees are very nice.
I really appreciate that you have a complimentary water in the lobby because Washington DC are very hot in August.
I ate the breakfast in the restaurant and I liked so much, very good flavor Omellete, toast and coffee.
I really recommend this hotel and I will hope stay again.

A great hotel for the area. No complaints and the service was great.

Minus the fact that the room was about $300 due to the holiday, I woke up in the morning with what appeared to be BED BUG bites on my neck and face! Now after a long trip I have to wash any clothing that was in that room and pray I don't bring an infestation home with me!! And that's not even the best part.

This 'dog friendly' hotel had quite a few LOUD guests (believe it or not, loud noises cause dogs to bark). As soon as I received a call that my dog was barking, I returned to the hotel to find that he was completely quiet, but the room across from us was screaming raucously (at which point he barked a couple of times). Well, he didn't bark anymore for the rest of the night once I was back in the room, so problem solved, right?

NO, because I woke into morning with PROFANE notes from another guest (these notes were not there when I returned to the room to calm the dog down). I took them to the front desk and explained my situation, just to be shrugged off rather rudely from the person there. The least I could have had was some understanding or apology, but instead it's as if I'm some evil demon whose dog unnaturally barks (spoiler alert: dogs make this 'woof' sound frequently.) So basically, if you are harassed during your stay, you better suck it up, and remember that you're paying for that treatment.

Also, the word 'friendly' in 'pet friendly' isn't completely true, as there is no set place for your dog to eliminate. My dog will only eliminate in grass, so I had to find small sections of overgrown grass to walk him in.

Lastly, the package I bought came with the Club Lounge, though when I attempted to access it, my card would not even allow me in.

The staff at the restaurant and room service were spectacular and super nice. I'm happy I can show my appreciation to them through tips, but this hotel in general is not good and those kind people are too good to be working here. This was not in the least worth the price even for a holiday. I've learned my mistake and will stick to the Westin or the Marriott for the rest of my trips.

Parking in their lot to take shuttle over to Reagan Airport is great. Very easy to do

The room was nice and the location was ideal BUT the deodorizing fragrance sprayed into the room was so overwhelming that I never adjusted to the smell. I could still smell it the next morning after being in the room for 12 hours. I originally switched rooms because of it but the fragrance was in the second room, as well.

It's ok, but is showing its age and could use a refresh.

This is my go to hotel in the Alexandria area. The staff is always so helpful, with nice rooms. The on site restaurant is very good, but there are also many other options within walking distance. They offer shuttles to the airport and are also dog friendly!

Nice hotel. Room was clean and spacious. The elevator was broken to the garage though and required walking outside in the rain in order to get to garage.

Location can't be beat so close to the Metro. Elevators are the slowest on earth!, but good continental breakfast in the morning