Sheraton Gateway Los Angeles Reviews

On day one of our stay at this location i was told on several occasions the hotel did not have any deposit or additional fees other then that of the nightly rate and taxes that would be charged to my account. Immediately upon checkin i was advised of a $33 parking fee per night which was not mentioned on the company s website or upon using my AAA member discount. Which the receptionist made no mention of this and again when i called customer service to update the reservation this information was not relayed to me. She actually told me several times no additional fees would be charged upon checking in. I woke up the following day Unknowingly i was charged the $75 incidental fee. I immediately called customer service and spoke with someone else who informed me of what the charge was and she stated she filed a complaint on my behalf and that as soon as we checked out the fee would be immediately refunded. After check out i called again and was told it could take 3-10 business days for the $75 to be returned to my account. My daughter was biten in her sleep and woke up from her nap screaming on day two of our stay. Someone came to the room and Took pictures of her face. Stated that it wasnt bed bugs and could possibly be a mosquito bite (due to covid 19 my 1 year old did not leave the room or hotel unless absolutely necessary) from day 1-2 she did not leave the room. After the report was filed for her face being bit while taking a nap. We moved rooms and she was then able to leave to hotel. Terrible communication between hotel staff. You get different information from everyone here. The only person who has made me feel at ease was the woman taking our report and photos of my babys face. I will Never stay here again! I am intending on reaching out to the Better Business Bureau!

Something noisy having the airport next door and it's expensive. But it is a 4 star officially but it has quality of 5. Very comfortable bed and good breakfast with a very good buffet service. The receptionists dry and just give information. Regular communication with the center, there is no direct metro, you have to catch buses.

Decent hotel with nice staff. The bar/restaurant gets packed during the evenings and local business persons will take up all the conference tables during the day. Otherwise, the rooms are clean, the staff are cheerful, and the stay is usually decent.

Great hotel! Host parties here every year for the Sonsray Machinery annual Christmas party.

Asked for towels from room service and never got them

Worst hotel i stayed in in over 20 years...find something better save your money...place looked like it was still in the 50s and paid 30 for parking but no parking available..i dont get it

Reasonably priced, shuttle to airport every 15 minutes (less than 5 minutes from hotel to Time Bradley terminals) Starbucks in lobby, valet parking (Self Parking is a small distance from hotel). Modern facilities and easy to get to.

Perfect location just 5 minutes from the airport, very good breakfast. The only thing is the carpet everywhere old and worn out. Carpet shouldn't be allowed any more in hotels, it's not salutary

Well organized, a pleasure viajsr with integrated services such as those of edte airport.

staff who made me very feel special and welcome, they were all so friendly,helpful and accommodating.

Very clean amazingly comfy bed great staff, quick and easy access to the airport

The location, the lovely staff, the taste of the food, everything is more than satisfactory.

Nice comfortable bed, clean, asked for more towels and it came right away.

Horrible service on the phone .waited an hour at the airport for the shuttle . NO apologies , no manners .

Very nice, clean hotel. Courteous staff.. Great location too.

Rooms are nice. Food options mediocre, service decent

Clean hotel. Conveniently next to LAX and fair prices.

I came early as that was the only time my ride could bring me. Coco at registration was absolutely amazing! Welcomed me with open arms, then gave me elite status. Thank you all at Sheraton gateway LAX for being so kind and professional.

At check-in, I was told the gym was closed due to L.A. County rules which turned out to be a lie. Other hotels nearby have open gyms. I guess it is easier to lie to guests and blame the county than to say it was closed by choice. Also, the pool is closed but the pool at the Marriott down the street is open. Hotel food venues all closed. Bonvoy lounge closed. There comes a point where the hotel is just saving money and using Covid as an excuse.

This place leaves a lot to be desired. Seems to have very poor management. Would reccomend them work on communicating between staff members. Called ahead for a simple request of allowing someone to check in before I arrived, for some reason there was confusion regarding this once I arrived. Long story short, the two days there and interaction with the staff clearly showed me they are not one of the better Sheratons.

Okay, business hotel. Decor is outdated, lots of touches missing in the details, eg, a single bath robe on a suite. Affordable, though.

My absolute favorite Hotel! This hotel clean, food is good and the staff I'd friendly. 1

Good appetizers and drinks. Great customer service from the staff

Great location by airport, friendly staff, nice room

Was ok hotel. Room was clean, gym was decent size. Nice outdoor swimming pool/hot tub

Really great, clean, hotel. They were very nice at the front desk and threw in a couple freebies when we told them we were on our honeymoon!

Starbucks was nice and clean but does not give free star drinks.

Well located 2 minutes from LAX airport Excellent facilities

The hotel is ok to stay a couple of nights, reasonably priced. Good location if you want to be close to the airport. Rooms are clean.

However, you hear planes taking off from your room. The room service is mediocre and the laundry is completely overpriced.

Super soft pillows and all around comfortable stay. Very clean room and the restaurant and bar stays open until 1am. I thought the prices were a bit steep , but I was starving and needed something in my belly. I had the ribs with mac and cheese. Basically chunks of meat mixed in with the mac and cheese. $22.00, ouch.

Our room was tastefully decorated, spacious and exceptionally clean with plenty of storage space, a safe for valuables, a very comfortable bed and a very nicely appointed bathroom.

Always a great stop over when returning from a overseas trip, before headed home.

Rooms were fine. Lacked a lot of basic amenities, and we're underprepared for four people. Also took my request for more towels and such, and proceeded to forget my request.

Chicken on the pasta why dry at the conference dinner. Needed to be flipped over to sit in the extra sauce under the pasta to be edible. Rooms were clean, shower head doesn't have much pressure to it, hallway to our room wreaked of marijuana on departure morning.

Valet parking was my only visible option and it seemed excessive at $8 for a 2 hour visit with a hotel guest.

Great place to stay, and watching sports at the bar is perfect... #zanesthebest

Impressive lobby and finishes in the room & bathroom. Could have been a little more neat in my opinion but overall nice. (Bed skirt was not aligned right.)
Valet is really pricey, easy enough to self park for $17 per day.

Most use it as an Uber pickup station .. Rooms are fine, for an overnight stay and further it's ok .. the burger was good .. the bar downstairs is quite nice .. and the pale ale was 3 degrees celsius and so on " on Point "after a 12 hour flight from Germany!

It's clean and their staff is extremely helpful and friendly. Their pool is actually pretty nice and they have a gym that faces the pool so it's pretty refreshing. Location is extremely convenient if you're going in and out of the airport. I would recommend it to any traveler looking for a break for a comfortable place that won't break the bank.

BED BUGS!
We stayed overnight in this hotel and it has turned out to be a terrible experience. The hotel has a bad case of bed bugs. After sleeping on the bed overnight we started saw that we were getting small bumps and were really itchy. Staying at this hotel ruined our week vacation as we were very uncomfortable for the rest of the week. After informing the front desk of the bed bugs in the room I was told they would fumigate and contact us within 24 hours. A week later and we did not hear back. I called to follow up and there was no trace of my complaint. I was transferred to a house keeping manager that was very rude and said having redness and small bumps after sleeping in a bed is not enough of an excuse for it to be bed bugs. Please don't make the same mistake we made. AVOID THIS HOTEL.

Comfortable rooms, nice staff, and incredibly convenient for LAX. Rooms were clean too.

Valet is great. Super close to LAX. Pool is a little too warm but the hotel it self is great to stay at!

Airport shuttle was timely and super convenient. Room was modern and spacious. Super comfortable bed. Breakfast in the restaurant was good and service good. Only slight negative was slow dinner service and food arrived cold. The dinner food was okay but not excellent considering the prices.

Great location for access to LAX and a quiet Sheraton experience you would expect.

The best full-service hotel within walking distance of LAX. Beautifully modernized rooms & bathrooms. Staff is kind & professional. Club lounge is nice added benefit but food wasn't extraordinary. I'll choose this property for my next stay near LAX.

They lied about there reservations, bad service, not helpful even the manager

Great location near LAX. Employees were very kind, they even provided a complimentary late check-out!

Old hotel, overpriced and noisy! Absolutely not inviting

Very professional service, beautiful conference rooms, and cute amenities. I was here on business and the conference room had bowls of mints and cold water in pitchers. Very classy

Great service and comfortable beds, but out-of-date decor and noisy rooms

what a place. i found the Sheraton Hotel amazing. really nice and helpful staff. as we pulled up outside it was an instant nice feeling. the lobby looks very impresive this was a patern that followed through out the entire building. very nice bar with lots of indoor seating and a lovely garden with a pool. hot tub and more seating. even private little tent style areas with seating. toilets never far. starbucks on ground floor as you walk in. sadly this closes quite early think it closed at 6pm. but tea and coffee also available at the bar. lots and lots of rooms. our last night there was a private wedding party on in the function room. the room itself upstairs was quite awesome. very nicely decorated with two queen beds. sofa. tv. fridge. safe. toilet and bathroom. extremely comfy bed. had two great nights of sleep. a very stylish modern catered for all hotel in a super location close to LAX. we went for a walk around the area but not alot. just many different hotels and a mc donalds a couple of blocks away. couldnt fault this hotel at all. it was one of the nicest hotels i have ever stayed in. maybe im not high enough up the ladder of life yet but i felt like a million dollars here.
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Okay room but breakfast stopped at 8:30 in the Club Lounge was unacceptable on a Saturday morning. Other hotels usually serve until 9 on weekdays and 10 on weekends. I will not stay at this hotel again.

This place is perfect. The lobby and staff are both extremely inviting and accommodating. The rooms are the perfect size- very clean and very up dated. They have complementary wine in the lobby. Beds are super comfy and I really dig the vibe.

The room is good, but the price of the parking is very high and they charge for the wifi too.

Convenient location, friendly service, free shuttles to airport.

Nice close location to LAX, rooms were good and equipped with HBO and movie channels...I deducted one star because there was an annoying fly in my room. But overall had a decent stay...

Job fair did not have alot of vendors show up unfortunately.

Walking in the atmosphere is fun and very charismatic. Nice presentation at the entrance in celebration of the Chinese new year.

My only complaint is regarding the bathroom in the room. Upon arrival, the toilet in the had a clump of hair and what appeared to be urine in the toilet that was unflushed. The drain cover in the sink is tilted so you can see just how dirty it is. The toilet seat is very loose so that you can enjoy a small shifting attraction while you use the toilet. It made me really wonder if the room was properly cleaned, especially the bathroom, prior to my arrival.

Convenient airport parking, frequent shuttles to LAX. Valets were friendly.

Very loud. Room next store smoking pot. Hotel would not do anything. Will never go back to stay.

The room was great, it was clean and tidy. The food was also great and the employees were nice.

Nice hotel, only issue was there was no volume on some of the TV stations, other than that good hotel to stay in

Relatively close to LAX Airport. Room was clean and the bed and pillows are so comfortable! There's also a Starbucks in the ground floor.

Open lot parking across the street doesn't feel safe for me or my car. Hotel is very nice though, rooms are minimal and don't really match the amenities of the rest of the hotel. Very quiet.

Exceptional stay at this large property. The staff was wonderful. We were upgraded and found room to be comfortable, spacious, clean and modern. There is a decent bar area and the location is convenient enough to most attractions. I ve rebooked the hotel for the end of my trip and would recommend staying here.

This hotel is located in a strategic zone of LA. The beds are comfortable and the room space is spacious. There is not enough parking and you have to pay valet parkig. If you go on a rest plan, notify in service desk during your check in because of the proximity to the airport, guests with early flights, set their alarms and be heard throughout the others rooms so, you can not Rest enought. The service was kind. You can go with family.