Christian Cuartas Review of Sheraton Gateway Los Angeles
BED BUGS!
BED BUGS!
We stayed overnight in this hotel and it has turned out to be a terrible experience. The hotel has a bad case of bed bugs. After sleeping on the bed overnight we started saw that we were getting small bumps and were really itchy. Staying at this hotel ruined our week vacation as we were very uncomfortable for the rest of the week. After informing the front desk of the bed bugs in the room I was told they would fumigate and contact us within 24 hours. A week later and we did not hear back. I called to follow up and there was no trace of my complaint. I was transferred to a house keeping manager that was very rude and said having redness and small bumps after sleeping in a bed is not enough of an excuse for it to be bed bugs. Please don't make the same mistake we made. AVOID THIS HOTEL.
Comments: