Sheraton Gateway Hotel Toronto Reviews

Nice room. Flight was missed. Convenient close to airport. Just a bit pricey.

Handy place for a layover between flights. Train stops right there.

Used to love this place but it s now dated, dirty, way overpriced, and the last time I stayed here my room smelled so strongly of chemicals I could barely stand it. Some kind of VOC off gassing. I ve probably stayed here 40 or 50 times and will not stay again.

Very helpful and friendly staff. They maintain a clean environment. Great place to visit.

I only attended a consultation in one of the conference rooms. The place was clean. The staff that I encountered were all friendly.

Good location, rooms a bit aged but worth being connected to the airport

Lunch was good, but service could use a little boost.

There for drinks. Personable staff and top notch service. Very expensive.

Best bet before early morning flights. Great lounge area. Restaurant has good food and above the top service

Expensive, yet convenient hotel to stay at connected to the Toronto Pearson Airport.

It's a bit dated, but clean and the staff are super nice and helpful.

Wasn't bad, room was a little less than what we had hoped for

Comfy bed. Was great for our 9 hour overnight layover.

Conveniently located at the airport! Restaurant has great food....a bit outdated but good overall!

Went to conference room, clean, professional, staff were friendly

This was an amazing place to stay, staff were really accommodating, and the restaurant was delicious little pricy but good.

Nice hotel, connected to terminal, most convenient stay you can get. Staff is great too.

I've never been more accommodated at any other hotel before. Can't say enough good things about the staff there.

Convenient location for travellers. Plenty of parking but it is $$$

A new hotel...the rooms are quite small. Very close to the airport. There are 3 Sheraton hotels near Pearson so remember which one you are booked in when the airport shuttle arrives. Take the shuttle back to the airport to catch the Train downtown. Very convenient.

They'd be a 4-star if it wasn't so expensive. But they have a "monopoly" in that they're the hotel that's AT the airport, and so you don't need a shuttle and so it's all faster via being right there.

But they're fine if you can afford it. No complaints.

Park at the upper level to get nearer the Sheraton Hotel restaurant

it is a little pricey especially for guests staying for a few hours. Probably one is paying for convenience. The hotel management should also be thinking of renovation by now. It looks a bit old and tired. Other than that, it is a great hotel with great hospitality. It will be difficult for you to miss your flight.

Very dated hotel. Not impressed. The hotel restaurant was expensive and crappy food. The bar restaurant was the same. The whole lobby etc.. needs updating big time. Will avoid this hotel if I can. The rooms were also in desperate need of renovations. Every thing was dark and gloomy. Would not recommend. We had no choice. Avoid if you can.

Food is nothing to write home about, nacho platter was pretty good though.

Very easy to get to and had a short, but good, sleep.

Nice but bit high price wise. Staff great, location great, room good. Just a bit too high on the price imo

Beautiful hotel. Perfect for catching an early plane. The restaurant was expensive but really good.

Good room overall, but it's hard to review because it was free.

Train to take downtown very convenient excellent customer service nice clean. Food choices are great

Room was very clean and spacious, however the doors connecting to the room beside us did not block sound very well.

Absolutely brutal check in process, every single time. Long lines, one person at desk. (And I usually give great reviews.)

This is an Airport Hotel at the Toronto International Airport . You don't even have to go outside. The rooms are big, clean, but the best are the best. If you want to sleep between flights it wonderful, quiet and easy to find.

The hotel is located by the terminal link train station, and is easy and safe access in the airport. We had a very clean room, and comfortable stay in between the flights. I booked here for location and it's name for good and trust, and this hotel is a "Sheraton."

Nice location right at Terminal 3. Rooms are comfy, has a very great lobby bar.

We ended up stranded last minute in Toronto because of delayed flights. The rooms are beautiful but way overpriced. We had a huge room with a king sized bed. We had a very comfy 5 hour sleep. We paid for the breakfast which was delicious and had a variety of items to choose from and the breakfast attendant was very helpful. I suppose the reason you pay the big bucks for this hotel is because it is right at the airport and so we didn't have far to go to catch our 7:30 am flight.

Perfect for pre or post vacation stays. Restaurant and bar right on the premises too.

Needs an update and the restaurant is extremely expensive for mediocre food.

Everything has been first class and my only complaint was being charged for WiFi

Very comfortable structure even if at the airport and equipped with all comforts

It was okay. The food was good, but massively overpriced. Typical airport rip-off prices.

Easy place to stay when you need something by the airport.

This place is wanderful, clean and excellent costumer services.

Fairly expensive but you get what you pay for. Rooms are clean and staff is friendly.

Comfortable hotel inside Toronto airport very expensive for the quality it offers. I recommend the restauran bar

The service was friendly. Had a nice pool. The bar was a little pricey but would still recommend staying there if you have a long layover in Toronto.

Fantastic hotel and amazing staff. Soon will be time for a refresh, but always the first choice at YYZ

Great ! Enjoyed the assistance provided on check-in, at Sheraton Gateway Hotel in the airport, as I was stranded in Toronto due to cancelled flight to Saint John.
Supper was excellent.

Easy walk to gates. Rooms were quiet for being in the airport. Nice overall place. Checkin is quick. Dropoff at hotel is easy. Rooms were good enough size in the one king room. Internet speed in rooms is fast.

Decent rooms and great, hot pool for kids to play in for hours. Pricey for what you get, and extra for pretty much everything including wifi.

Hosted a professional event at the hotel. At the Mahogany Grill restaurant the night before the staff was very attentive and professional. The catered breakfast, snack and lunch were delicious and appropriate to the venue. Room was spacious, clean and luxurious. I recommend this hotel for business events.

So impressed with the team here .our 16 year old daughter was traveling home from a sea cadet function. She was short on cash and we wanted to order her food using our credit card while we're in British Columbia. We could not find anything close to help us.called the front desk and explained the situation and asked to pay for room service with the credit card instead the manager called us back and took the order and didn't charge us. Wow so grateful

I am a frequent (VERY frequent) traveller with a little over 3 million miles in the last 22 years. I never leave reviews but this Sheraton Gateway Toronto Airport Hotel must be by far the WORST hotel that i have ever stayed at. In total, I stayed there 3 times in the last year. NIGHTMARE every single time. I only stayed there the last 2 times out of convenience. Next time, I will be staying at the Alt Hotel at the Toronto Airport. The people running it are either incompetent or unintelligent (most likely both). yesterday, wanting to simply help them I asked to speak with the manager to point out the horrible service. I was told to wait 30 seconds. 15 minutes later, running late for a meeting, I had to leave the hotel and head to my meeting. Manager wouldn't come out to meet me from the room behind reception. NOT worth the money, the stress, the rude service. By FAR, the worst hotel to ever set foot in. if ever tempted, run Forest, run. and don't look back

Great food and quick, professional room service... but a whirring noise emanating from the bathroom, creaky springs in the mattress and thin walls between connecting rooms dragged the experience down and made sleep less than peaceful (which is why I book a hotel room in the first place).

Hosted an event here. Incredible service from all levels of management and departments. Especially the front line workers. Exceptional service. The hospitality suite was fabulous. Our group enjoyed their stay. We will be back.

very nice place to stay but 458.85 for 1 night is ridiculous at least breakfast with it would of be nice

I really like this hotel. It's perfect in terms of location and accessibility. Clean, pleasant, and friendly.

After a horrible flight with westjet and dealing with extremely rude agents, this place was a breath of fresh air.
I was happy to pay full prize for the hotel, just from the reception.

Wonderful, excellent staff. Swimming pool very clean. A very relaxing stay. So convenient. Ended my trip perfectly.

Good service, but the gym, pool, and changing rooms were very dirty.