Shannon Motors Rhode Island Reviews

Paul is the best.... you need help ask for him because he will work with you and he makes sure his customer are happy... best thing he upfront and honest

Terrible experience here!!! They tried to rip us off and when we decided not to go through with the deal, they put us through hell getting our $500 deposit back. First we were told it would be put back on our card within 3 days. When it wasn't, they said 7 days... when that didn't happen we were told we would have to drive down to Johnston for a check. We are on our way down there now to get it so hopefully it will be there, but who knows?!?

I am thankful for being able to work with Eddie F. this morning in the Johnston location. He is a wonderful salesman and with his skill I was able to drive away today. He was very professional and he walked me through the process Thank you Eddie.

My boyfriend and I recently purchased a car from Paul Reis at Shannon Motors, we had a great experience and I will be recommending my friends and family to come in and visit Paul in the Johnston location.

Paul Reis, an exceptional professional, assisted in the transition of a trade and purchase of a 2011 Nissan Sentra. His understanding of my situation was most appreciated as we negotiated what was best for me. A very pleasant experience, Paul's knowledge and enthusiasm is meritorious.

I meet eddie he was very helpful worked very well with us fast. Got me just what I wanted. I highly recommend going over to see him

They suck. Do not use your money with them, they are going to try to hoodwink you. I put 1,500 dollars down on the car, realized that I was going to pay double the kelley blue book price of the car down the road, and wanted my refund or at least a percentage. They said I am getting nothing back. I only had the car for two weeks, when I brought the car back, I still had the dealer plates on the vehicle. They suck. Do not purchase a vehicle with this company.

Super easy process. Eddy was very helpful quick and easy.

Just purchased a beautiful car from Paul at Shannon Motors in the Johnston location. He had me approved in minutes and provided terrific customer service. Highly recommend this dealership to family, friends and everyone needing a nice reliable vehicle.

I came in to Shannon Motors and eddie was amazing. He help me drive off the lot and he was super professional. Thank you so much

Great service from Eddie was quick and made getting a car a easy process thank you.

I had purchased my first vehicle ever, an 08 Chrysler Sebring. Loved it. I understood that my credit was poor, so I'd have a high interest rate. The guy told me after a year of solid payments, my credit would be looking better. Okay. Not a problem.

My issues began with a warranty that didnt cover anything. Whatever, a couple hundred dollars into my car. That was fine. 8 months of solid payments, and everything was seemingly alright. My car was then totaled by a tree during a storm, the company agreed to wipe away my balance from my first car if I got into another car (because go figure I was upside down, my car was valued at HALF of what Shannon sold it to me for).

Great! However, this company did NOT tell me that 1) not all of my payments were reported to Transunion, and that 2) They had put my first vehicle under "repossession/foreclosure". So after hurting my credit even worse, I get into a new car again, no warranty to cover anything I've had to fix (alternator, water pump, etc). Now almost two years later, two different cars, my credit is EVEN WORSE then before because if their wrong information. What do they tell me? "Its happening to 200 other people, not just you. Theres a problem with the way the information is entered into the system". Thats the answer I get? Okay, now lets talk about fixing it...

Gina has been trying to help, but every time they say "oh its fixed", the incorrect information on my CREDIT report is still there. No manager to answer the phones, as they are "always in meetings". Now I keep getting emails from them that say, "lets refinance, you've been paying over a year". My interest rate is at 17.89%, thats CRAZY. I call them to talk about refinancing, and what do they say? My credit is still too low...MY CREDIT WOULD BE GREAT IF SHANNON MOTORS REPORTED ALL MY PAYMENTS AND THE CORRECT INFORMATION ON MY FIRST CAR. This is RIDICULOUS.

This company wouldn't understand good customer service if it hit them right in their face. No manager to call me back, my credit now getting worse and worse with every update they do to try and help me...and I'm stuck paying $6k in interest on a car not even worth the interest rate, let alone the additional $14k it actually costed me without the interest.

Normally I'd never put such a bad review, but I'm getting nothing in return from this company for being a loyal, on-time paying customer. My next step, once they tell me my credit report issues are fixed and they arent, is submitting this to the BBB. Maybe then, a manager will FINALLY be meeting-free and can give me a call. But I wont hold my breath.

Eddie was great very helpful and got us in an out within 2 hours!

My agent was nice extremely knowledgeable and helped out my family a lot he got is into a safe reliable vehicle. Thank you James

Eddie was the nicest sailrep I've ever met.I would recommend anyone to buy a vehicle at shannon motors

Bobby G was by far the most professional car salesman I have ever had the pleasure of doing buissness with. I could tell he honestly cared about me, and made sure he found the best fitting vehicle.

Eddie was a great salesman. Listening to my needs.

Mr. Ed is a kind, generous and empathetic salesman. Super knowledgeable in helping Shannon Motors work with your financial situation.

Eddie was amazing, he had us in and out in no time!!!! Bill was even more amazing i am so glad to have business with them.. My hansome Guat & Bill!!!!

We stopped in just to look around. Within a hour Eddy had us approved and in a new car. No hassle and super friendly. Come in and see what they can do for you.

My experience at Shannon motors with Paul Ries was great he was very helpful in getting me in the vehicle that wanted

I had a wonderful experience purchasing my car at Shannon Motors in Johnston. Paul Reis Jr. was beyond helpful in making sure I was able to drive away in the car I wanted. I'll be back in a year for my next one! : )

This place is awesome! I was referred here by two friends that had two different amazing experiences! They both refered me to Ed the tall Guatemalan that judges pageant shows. He's amazing! He helped us so much, if your someone looking for a car low credit/no credit, and have a really low amount of money to put down, Ed is your guy! He helps with the car, insurance, and registration, he makes it all fit in your budget. I have no complaints about this place. Best of all, it all was done so quick and easy within just a couple hours we were in and out.

Eddie was extremely helpful and personable ! Helped us find the perfect car in our price range and never pushed us ! After shopping around a lot we found our perfect fit and Eddie contributed to our pleasant experience !

Eddie was awesome. He was able to help me where other places couldn't.

I was told by Eddie to right this review for him. I thought they were great at the time. After having a car for a year with them this is the worst place to buy a car from. Their service department sucks and treat you like you are not a customer. When you have an issue every person pushes you to another department saying they don't deal with those issues. The general manager never called me back. They get over on people with bad credit and don't know anything about cars. They rush the process making it seem like the sale is a finance but really it is a used car lease and the engine blew after a year!!! They tried to blame it on the car not being maintenced but then told me I have to pay $100 for them to even look at the car. So how do you know my engine is blown because of maintenance if you didn't look at the car? I had to tow the car to another mechanic so he can look at it and tell what was wrong for FREE!!! This is the truth don't let them tell you different. They will do whatever to protect their business but nothing to help a customer.

I got a new car today thanks to Eddie. He was patient with me and together wefigured out the best option. He is great at what he does!! Go see Eddie!!!!!

Eddy helped me a lot when getting my car today, he was very helpful and clear when giving instructions

Eddie was such a great help answered all my questions I definitely recommend him.

They just want to put you in a car.... Not build your credit

The process of getting my new car seemed to be out of my favor. But thanks to Eddie who helped ease the process making this a first enjoyable experience to purchasing a car!

My visit at Shannon motors was great in the beginning I got Paul as our sales guy he was extrenaly good with us he ran around like crazy trying to get us what we needed! Then some where along the line someone messed up our social security # and that made the process of us getting a car very difficult we had to wait for someone from the IT dept to take a look and then not only did I spend 7 1/2 hours in that office they still didn't have a answer so paul sent us home and said we would have an answer by 9a.m the next day and that he would call me. So Paul never called me back in fact I had to call him not once not twice but three times. So I finally had enough and drove there and when I got there paul said that he still didn't have a answer now Im upset and I just told him I was allset and I had put a $100.00 down payment mind you in cash and Paul said I had to wait two day for a check! Needless to say Shannon motors sucks I would never go to them again in my life nor do I recommend anyone to ever shop there!

Steven was a great help getting us on the road. Everyone was very friendly and helpful.

I didn't buy any car over there but, they answer each questions that I did. Good place to buy a car.

I just purchased my 2nd car from Eddie and Shannon Motors. He made the process very simple and got me driving the same day. If you need a car see Eddie.

Hey today was the best day ever. I was driving around with $1,500 cash wanting to get a nicer car.I decided to go to Shannon Motors the Johnston location.I kept driving around in circle because I was so nervous to go inside because of my bad credit.Than this guy that was training today starts talking to me and he told me that I came to the right place introduced me to eddy he was the best salesman ever got me the car I wanted for guess what only $500 down payment and he took care of everything for me even found me good car insurance thanks so much greatly appreciate your staff you guys really make dreams come true.

Very easy process to get a car. They specialize in helping people who were turned down.

My experience with Eddy and Morgan was fantastic!! I had the best car buying experience!! So thankful for them!

Peter was a very friendly sales person and not pushy at all I love my SUV,thank u so much,so if u want a vehicle go c Peter in the Providence location

I'm paying 11,000 for a car that's worth 2500 . 400/month on payments these guys are cool until you sign that contract , then they kicked you too the curb , they told me I was only paying 6,900 then after I signed they showed me the interest which came out to 11,000 . please DO NOT BUY HERE , SAVE YOUR SELF A LIFETIME HEADACHE!!!!

They treated me with a lot of kindness and respect, I am really happy for the treatment they gave me

I had some issues with my car when I first got it and then after weeks of going back and fourth to the mechanic my car was good. I recently got a flat and when i went to go change to the spare it had NO RIM just the freaking tire i relocated to SC and I cant bring it to there location so now I have to pay out of pocket for a dam rim

Great customer service. Paul Reis went above and beyond to make us satisfied customers. Will definitely recommend Shannon Motors and Paul Reis. Highly satisfied and beyond happy!

Went to the Johnston location to buy a car. Steve helped us find exactly what we needed. The staff were very friendly and had great customer service. Thank you!!

Went to see Eddie and he was very helpful and got me into the car I was looking at.

Eddie was amazing! My first time ever going for a car. Got turned down by many, but he got me approved!! Everyone in office was super friendly. Thank you!!

I went in to upgrade and was greeted by Shawn Southerland. He was very friendly and knowledgeable and answered all my questions and made the process very easy. I was very happy with the service and my new vehicle.

My experience at Shannon motors was AMAZING, this Monday my engine blew and I researched car dealers. They were the first ones to come up; I read the reviews and they were great! I came here and asked for eddy like everyone in the reviews said too! He worked with me and my stepdad everyday we could! I m two shorts days I am driving away with an amazing car! So thankful for them! Best place to get in to a comfortable and reliable car!

Excellent sales and service,very accommodating to my needs

Great experience Shannon and Hamlet worked well with my budget and got me a car with low mileage and gas saver . have car up and running the same day with great discounts . Thanks to Shannon Motors for the great customer service and my new car :) Love it 2006 Toyota Corolla

Very pleased with the service i received at the Woonsocket location. Kevin was awesome and the entire team treated me well. I'm very happy with the car I chose as well.

First time buying a car and it was great ! Paul is a great salesman. Everyone is patient and nice, HIGHLY recommend it for first time buyers

I went to Shannon Motors and Eddie helped me with my car. Great salesman. Thank you

I was happy with the whole car buying experience. They really understand everyone has different situations and we're able to get me in to a car immediately. It really felt like a family. And I love my car! Thank you so much

We visited Shannon Motors in Johnston just to look around and ended up leaving with a Murano!! Eddie was very helpful and made the buying process very easy. Call and ask to speak to him. God bless you Eddie

Paul, Ben and Dawn were absolutely amazing! They helped us get into a great vehicle and gave wonderful service with a smile. Dawn even had snacks for my little one. I will definitely be back. Thank again guys!

This is actually my second review. The first one that I posted was not the greatest. When I bought my first car from Shannon I was new at the whole car buying thing and wanted what I wanted when I wanted it, but I had ruined my credit years earlier when fresh out of school. So I had no choice but to buy a car at Shannon. I had no money down and no other options the car was older and had high mileage but it did have a 1 yr service contract that covered all the important things. But I was determined to upgrade as soon as possible and get out of that car. So I did what the sales person Paul Reis told me to do with my credit and made all my payments on time. Now fast forward 1 yr and I am writing my second review and I am so happy that I listened to him and bought that first car that year flew bye. I have just taken delivery of my upgraded car a 2012 Altima traded back in my first car and my credit is back on track. Thank you Paul.

Paul was a great sales man, he made sure I got the best deal possible.

I had a great experience Steven helped me out so much they worked to get me the car for me and my family

Very professional L and courteous. My salesman Jim Reid was terrific!!

Steve was very helpful, got me finance and a car quick.

Eddy was awesome. Little to no effort required got me in a car and was just an all around good experience. Will deffinetly be back.

Paul was a great help to me thru the process and I recommend this dealership for anyone looking for a nice used car

I had a wonderful experience it's awesome I love this place

Shannon Ray and Jared did an awesome job I've never had such an amazing experience at any other dealership!!!! Thank you guys I love my new car!!!!

I Financed a car off them when I was 17 and paid it off it s on my credit as a they repossess the car when I paid the car off receive the title and sold the car I have been calling them for two years to figure this out and the lady Gina has not responded back to me not once worst place ever.

Paul Reis at Shannon Motors is the best! Last year, I walked in young, with absolutely no credit. I had began to lose all hope on ever being qualified for a car. He patiently worked with me, going through all options in great detail, until we found something that was best fit for my life & more importantly, my budget. He also offered great advice to help me build my credit. Today, I am being upgraded to a beautiful Lexus... With that being said- call Paul Reis at Shannon Motors to get the best service!!

The biggest rip off dealer in the state I have not seen one car from them that hasn't been Mickey Moused do yourself a favor download uber or lift until you can go to a respectable dealership you'll save yourself the stress of fixing what they claim is "out of warranty" that whole "24,000 mile" warranty is bs and I plan on going to the dealer association and the attorney general and filing numerous complaints

Go see Paul Reis at Shannon motors he is very pleasant ,knowledgeable, and great to work with

Dealing with Shannon motors is a nightmare, first car had problems for 2 years till lease was up, was put into a 2011 that a month later rolled down the driveway in park totaled the car my house,and another car, they get paid 11,700. When i go to get a new car now i can only get a sedan not a suv until i flipped out. So now two cars down into a third suv two weeks in and knocking from engine, problems with brakes, stereo wiring is all shot, exhaust leak, sways back and forth on highway, service says they hear nothing. Now half of awork day wasted and not a thing accomplished or fixed on my truck. Appreciate LEMON MOTORS i would recommend to NOONE! better off walking or a bus its more reliable.0 STARS!

Very bad experience with them today, brought the car in for installing a radio because the one the car came with was broken. The guy there fixing my radio confiscates the car saying he couldn't release the car because its not registered when I already paid my registration two weeks prior. He tells me "TO PAY MY BILLS" not knowing they were already paid I owe nothing but my husband has to clear his name at the traffic b that's why the car had a block for the registration. I was taking my stuff out of the car he threatens to call the cops on me if I don't get out screaming and yelling being a real jerk no courtesy that now I'm stuck in Johnston with no way home no money on me because they took the car with no warning only coming in to fix a radio. I left their in tears with all my laundry from the trunk so embarrassing. I would never recommend anyone to go their to purchase a car those people at the Johnston branch from the secretary on are rude nasty people they will throw you out and disrespect you AND TOTALLY GET AWAY WITH IT. I've never been more humiliated in my life. Benjamin saw me going through it and helped me with a ride home such a sweet stand up guy he saw how I was being treated he was THE ONLY ONE who tried to help. I felt as big as a peanut leaving there today. Never Again. They need new management.

Please do go to these people, you will be paying twice if not three times more than what the car is worth. They are only in the business of stealing your money. Don't lease. Don't finance! Save a little longer and buy a car in full at a better dealer!

I recently purchased a 2008 Ford Explorer (Eddie Bauer) from Ray Deluca, at their Woonsocket location. Everyone at that location was wonderful, and helped me get financed for the vehicle I needed. The vehicles at this location are beautiful, and very well maintained. I highly recommend any of my friends, or family looking for a vehicle to purchase one here, as I had such an excellent experience with their very kind, and caring staff.

This is our 4th purchase from Shannon Motors. Always a great experience. Paul Reis is by far the best person to buy a car from. He isn't all about the sale. He takes his time and goes above and beyond to make sure the buyer is satisfied. The finance department does an amazing job getting the best rates possible. When the time comes for another car we will be coming right back here!

I wouldn't even give them a one star reading if I could because every time and the 6 months that I brought my car up there from Massachusetts I wait more than 3 hours for my Car even get pulled then with an appointment they tried to tell me there's nothing wrong with my car the manager has no clue what hes Doingit's been a horrible experience and now they're telling me today that I have to pay a deductible for a part that's under warranty because they want me to pay for their labor services because my tire isn't the same tire that originally came with the car because people's tires don't get replace they don't ever get a nail and them or anything like that this is the worst experience I've ever had with a car dealership

Terrible customer service. Never purchasing another vehicle from shannon motors. Got the run around and was lied to by multiple staff members. Brought the car back to get a spare key made that was agreed on got the run around for 2 months. Bobby the service manager is racist and rude towards females. They take advantage of female's. Mark the other service manager is a liar. The vehicle went to tasca to get work done shannon motors delivered the vehicle to them. Shannon motors got caught in a line I personally went to tasca and got the right story. After getting caught in a lie they finally gave us what they agreed on. If I could give them a negative 5 rating I would. Never purchasing a car from these lieing crooks again. Go else where if you don't want to loose your mind

Eddie was so professional and helpful. I walked in nervous and unsure, but I drove away in just what I wanted.

These guys are always super willing to help, and right now they are doing FREE oil changes for anyone in the health care field!

Last place we looked and got a better deal than Anywhere else. Thanks for helping me get my credit back on track

Very happy..great service with Ed Fernandez!! Couldn't be happier.. thanks so much !!!

Had an awesome experience at Shannon motors in Johnston . Steve was able to help me out quick and get me out in a timely manner. Excellent job Steve and the team !! Excellent customer service from Steve !

We came back to Shannon Motors without high expectations - we figured our credit score was low, didn t want to put any money down and we wanted to upgrade in size. Edy worked wonders, and now we re driving away in the bigger car that we needed!

Eddie was absolutely amazing! Answered all questions and concerns. My 2nd lease with Shannon motors. He made this time around a lot smoother for me and comfortable. Highly recommend coming to see Eddie in the Johnston location.

Ed at Shannon motors really went the extra mile helping us get into a much nicer car at a much lower price. He took our financial concerns seriously and worked hard to find an option that we were comfortable with. We definitely will recommend Shannon motors to our friends and family.

After a terrible day of finding out I needed my 04 Chevy Classic fixed, and realizing the money it would take to do so was simply not worth it, I made a trip to Shannon Motors. I was greeted on the lot by Shawn with a smile and a handshake. After talking for a few minutes and explaining my predicament he helped me come up with a solution, I left shortly after with a new to me 2007 Hyundai SUV that is both comfortable to drive in and suits my needs perfectly. We spent time budgeting and finding out the best options for me and I even received unexpected (but greatly appreciated) financial advice on how to raise my credit and cut down on my monthly bills. Shawn was incredibly knowledgeable, easy to talk to, understanding and 100% helpful. The entire experience was great, it felt like I was talking to someone I've known for years and not once did I feel like he was trying to push a sale, only that he legitimately wanted to help me solve my problem. I'd recommend him one hundred times over, if you're looking for an honest and helpful representative I highly suggest you go see him!

Nice eddy All well pass by where eddy who attends you excellent

Stopped by after work on a Friday evening around 6:30, they close at 7 and the sales rep Eddie was extremely helpful and understanding of my current situation. He took the time to help me drive away THAT evening with my new car! Great guy, awesome experience.

Needed a car like yesterday and went in to Shannon Motors for help and that is just what I got. I worked with Jarrod T and he was so great and a doll to work with. The whole process was fast and easy and within two hours I was on my way out the door with my new car. I had a quick visit with the people in the office to fill out my paperwork and they were very nice and that process was also quick, and friendly. I will be dealing with service soon because they had to order something for the car so ... here I come service you have to keep the ball running. All and all great service, friendly people and would recommend anyone to stop in and get a car.

Seems to be some split opinions here, so I'll voice my own experience.

After being in an accident that was not in any way my fault (two other cars collided, and one pushed the other into mine from another lane), I had to replace my wonderful Honda Accord. We went to Shannon Motors after hearing they can work with less than stellar credit (ours was around 620 after some history with student loans, buying a new home and other incidentals).

We went to the Providence location and was treated well by Daquiri, a sales rep normally stationed in Johnston. They were able to secure a loan for us but wanted to offer us a 2012 Ford Fusion (in my opinion, the worst car on their lot - by their own website, it was the oldest model available). I noticed a 2013 Toyota Prius for the same price, and received no hassle about changing to that car. Great sales experience, the price is right about where KBB shows this model, and the financing terms were acceptable.

Our only less desirable experience so far was we have had the car for over 2 weeks and have not yet heard back regarding the new license plates or registration. I literally just today called Daquiri to find out what was going on with this, and was referred to another person who was handling that (this is standard in the auto industry... sales sell the cars, and the back office deals with the minutia).

The car is great, the terms were reasonable, and the only negative I can cite is that they didn't call us to let us know about any hold-ups with the registration, or to pick up the plates. I am following up with them this week but I do feel they should be more proactive about this sort of thing. It's just sensible "360-degrees" customer service.

Overall, we are pleased with them but they didn't quite earn a 4 or 5 star review from me.