I had purchased my first vehicle ever, an 08 Chrys...

I had purchased my first vehicle ever, an 08 Chrysler Sebring. Loved it. I understood that my credit was poor, so I'd have a high interest rate. The guy told me after a year of solid payments, my credit would be looking better. Okay. Not a problem.

My issues began with a warranty that didnt cover anything. Whatever, a couple hundred dollars into my car. That was fine. 8 months of solid payments, and everything was seemingly alright. My car was then totaled by a tree during a storm, the company agreed to wipe away my balance from my first car if I got into another car (because go figure I was upside down, my car was valued at HALF of what Shannon sold it to me for).

Great! However, this company did NOT tell me that 1) not all of my payments were reported to Transunion, and that 2) They had put my first vehicle under "repossession/foreclosure". So after hurting my credit even worse, I get into a new car again, no warranty to cover anything I've had to fix (alternator, water pump, etc). Now almost two years later, two different cars, my credit is EVEN WORSE then before because if their wrong information. What do they tell me? "Its happening to 200 other people, not just you. Theres a problem with the way the information is entered into the system". Thats the answer I get? Okay, now lets talk about fixing it...

Gina has been trying to help, but every time they say "oh its fixed", the incorrect information on my CREDIT report is still there. No manager to answer the phones, as they are "always in meetings". Now I keep getting emails from them that say, "lets refinance, you've been paying over a year". My interest rate is at 17.89%, thats CRAZY. I call them to talk about refinancing, and what do they say? My credit is still too low...MY CREDIT WOULD BE GREAT IF SHANNON MOTORS REPORTED ALL MY PAYMENTS AND THE CORRECT INFORMATION ON MY FIRST CAR. This is RIDICULOUS.

This company wouldn't understand good customer service if it hit them right in their face. No manager to call me back, my credit now getting worse and worse with every update they do to try and help me...and I'm stuck paying $6k in interest on a car not even worth the interest rate, let alone the additional $14k it actually costed me without the interest.

Normally I'd never put such a bad review, but I'm getting nothing in return from this company for being a loyal, on-time paying customer. My next step, once they tell me my credit report issues are fixed and they arent, is submitting this to the BBB. Maybe then, a manager will FINALLY be meeting-free and can give me a call. But I wont hold my breath.