Shangri-La Hotels and Resorts Abbu Dhabi Reviews

Beautiful 1001 night palace with extremely friendly service. Unfortunately, Montezuma's revenge caught us, too, the staff were extremely helpful and around the clock. You feel as part of the family. The beach is small, but also great service with water in cool boxes etc.

Pool is amazing, restaurant is a bit pricey but pizza was good

Excellent staff. Nice Arabic touches in hotel eg lights to rooms. Spotlessly clean.
This was our second visit to this hotel and we were not disappointed.
The executive club lounge is really excellent. Jane and her team really looked after us.
The beach staff worked tirelessly to help all guests obtain sun beds.
We would definitely return.

Extraordinary in almost everything, service, rooms, terrace-breakfast, swimming pool that is lost to the sea, great views of the Mosque, alternative restaurants -Sergi Arola included- location ... Gym limited and without Rowing Ergometer

Our stay at Shangri-La was excellent. Staff went above and beyond to make our stay welcoming and lovely. Our room and hotel facilities (eg infinity pool, gym, spa) were excellent also. Small touches like fruit platter in the room were great. View from our suite over the river and to the mosque were incomparable. Overall we thoroughly enjoyed our stay and hope to come back one day.

very good stay at Shangri la Hotel
The luxe was here!
The beautiful buffet for breakfast and dinner and the view the non alcoholic alcool may be included in the price of the buffet it will be more pleasant

Special thanks and reward to Jamal the driver of the shuttle for his professionalism and his sympathy to guide us in the city of Abu d habi
The schedule is not in adequation with the hours of opening museum (le louvre or ferrari world) and more schedule plan will be appreciate (expecially to come back at the hotel)

finally the room was perfect and the personnel was so kind too
last remarks is about the spa itwas too very good bit it s not easy to found it and we have to leave the hotel to go in the spa a corridor will be better to permit us to go with spa clothes

thanks a lot for this lovely time in the hotel we will come back for sur

Best Regards
Pierre

Great hotel and exquisite service with great views to the grand mosque

Excellent stay. The wifi is speed, fast and perfect. I can watch movie with no stopping. Staff are also very friendly.

Exceeded expectations. Best service I saw ever. Strongly strongly recommend.

Service is excellent but it is old and on weekends there is an unbearable hassle from the river side until 4am

The overall experience was excellent except the TV's in the rooms. These were pretty old and did not have a USB port in it.
The Breakfast was also amazing and the pool and Beach facilities were also very nice.

Dirty. Dirty furniture in the lobby on the balcony, dirty furniture on the balcony in the room, a dirty bathroom shelf, someone's hair ties hung on the handle of the bathroom door. One of the robes was dirty. The shower in the room was broken, they came to fix it 20 minutes after checking in. This is after 10 hours on the road. On the last day, the cleaners decided not to leave the second robe. Few towels.
You can wait about 10 minutes for the menu in the lobby. Girls waitresses and girls managers from the cafe in the lobby have very serious faces, but this obviously does not help them to take an order faster. They'd better talk to each other.
Breakfast is 5 points out of 10. For omelet and scrambled eggs you have to stand in line for 10 minutes. Coffee at breakfast is just disgusting. How one can manage to do this in the east is a mystery.

As a result, it turns out that the hotel is slightly better than a normal Egyptian hotel, but with the price tag of the Intercontinental in France. And you still need to look for such a cost of food in restaurants and in Hong Kong.

Yes, the bridge with cars is noisy, planes and helicopters fly constantly, and some kind of drilling rig near the sea buzzes with a diesel engine during the day :)

Large room, beautiful lobby interior, clean beach.

Great hotel to visit with Sheikh zayed mosque view at the infinity pool.

Maybe one of the best hotels I've ever been.
Loubna may be the friendliest front desk person I've ever met in my life. Also the doorwoman is so sweet and polite.

4TH (OR 5TH?) VISIT.
VERY HELPFUL / POLITE SERVICE.
VERY CLEAN AND TIDY HOTEL,
BRILLIANT BREAKFAST TEAM

Sofra is simply one of the best 5-star buffet places you'll go to

Very clean place , very cooperative staff , excellent service
Clean & tidy rooms
My only negative comment is the beach : a lot of dead fish could be seen at the beach , in addition to polluted beach

Beautiful Souks and views of the Mosque across the river. A bit on the pricey side, make sure you are ready to barter.

Everything was great in hotel except the price of hotel when booked through hotel the rate was high and with out breakfast then i checked in booking it was very less include breakfast.

we were just excited from the service and personnel: i believe we haven't met such friendly and welcoming atmosphere never before (and we travel quite a lot). We booked a Horizon Club room and especially loved the personnel in the Club which we visited really every evening, with huge pleasure.
The single issue (but of temporary nature, indeed) - the view to the Grand Mosque - either from the room, or from the beach is ugly impacted from the construction side, straight over the river :(

Very attentive staff, food is amazing, great swimming pool

A wonderful place with oriental atmosphere and detail in a modern spirit

The most beautiful place and I have wonderful memories

A wonderful resort to unwind.
Service, food, ambience is excellent. U come out rejuvenated

The hotel as always was a very enjoyable and pleasant experience. Each visit the wonderful staff makes better than the last. The warmth and caring from every member here is world class from the valet staff, the lobby and guest relations teams to the Horizon club and guest room attendants. I cannot say enough wonderful things to explain what a beautifully wonderful property the Shangri-La is to all of its guest.

Weird everything in it types of food and hookah yet

Great hotel with very good service. Location is so nice and near many attractions. You can see mosque from room.
Breakfast was average.
Room service was not so good.
Room needs upgrade but overall still ok.

Sofra Restaurant was so bad and the food variety was very low under expectations and many types of seafood finished very fast and they inform they dont have any more

If you are looking for the top in Abu Dhabi....well you have found it
Shangri la offers the very best you could ever ask for.
Great staff and service. Young people and extremely supportive for any need. Location is perfect right in the middle from Abu Dhabi Airport and Center of the city. Private beach which offers a fantastic clear water and fine sands. Food is at very high level we are talking almost impossible not to suite any of your most demanding need. Truly impressive. So far the top around the area

We had a pool and beach day pass which was fully redeemable and loved it here. It's super tranquil from the infinity pool looking out at the Grand Mosque. The food was excellent and the staff were exceptionally friendly. Looking forward to going again soon!

It is a fairy tale post, services and courtesy at most

Royal Hotel, great bar with view. They serve good food with Great. I had a good time there.

I highly regard the Shangri-La, spent a few days here recently... Outstanding!!

Great hospitality, clean, excellent food, excellent managment

We really enjoyed our stay in your hotel. Staffs are very accomodating. Breakfast was really great with so many varieties to choose from. Hostess, Cherry, is very friendly and helpful.

Food is 50% give or take, fish smell is horrible in the restaurant, but most of the food was delicious and they had a good variety.

Loved this hotel. Great service. 3 pools. Gym pool was a kid free zone. Boat to souk was cute. Great buffet breakfast. Nice Vietnamese and Chinese food. Lovely rooms. Will definitely go back...

Staff was overly attentive, friendly and helpful. Very well maintained facilities. Great food at breakfast buffet.
Compared to other five star Hotels I stayed before however, I missed little things like a little fruit plate welcoming us at our room, a mint or chocolate at nighttime turnover.
Also all flights from Europe arrive to Abu Dhabi around 8pm. So checkin in at around 9pm and staying at a Horizon room with executive lounge access, I would imagine just a little choice of food or drinks to be available upon arrival, no need for a full buffet but some small fingerfood sandwiches and a drink to setzle after a long flight and familiarize with the destination...
I wouldnt pay the extra for a Horizon room again knowing snacks are only available 5.30-8.30pm. From the likes like JW Marriott, which is basically way below Shangri-La, I am used to a better Lounge guest offer.
Besides, our stay was truely relaxing!
Especially the possibility for very late check-out was very much appreciated!!!

The room was cleaned and wonderful, just their restaurant doesn't has clean Cutlery And Flatware and also isn't steamed (homely)
Staff always smile, just be away from restaurant and order online

The breakfast and service at the Traders Hotel where we ended up was an atrocious experience :-( to say the least. The Pizza we ordered was delivered cold.

Other than the we had a great experience at Shangrila

Amazing beach, amazing comfortable place, amazing stuff, it's really super lovely and clean, we would like to to come back soon for sure

The location is great. The villa where I live. Pretty awesome!

We have been regular clients of Shangri La in Abu Dhabi for some years. We keep coming back because we like the staff, the facilities and the location. Although we live in Dubai, we have our break in the Shangri La in Abu Dhabi.
By and large we are happy, although there are small things that could make our experience better.
Things that can improve is the freshness of the room and the service in the restaurant. We would like to commend Mr Shyamlal at the restaurant for his professional approach and efficiency.

One of the most beautiful hotels in abu dhabi with great location and nice stuff

An incomparable experience
Shuttle service, wide choice of restaurants

This hotel has a nice grand mosque view with private beach

Very nice stay everything was perfect the view beautiful breakfast! Perfect for a personal honeymoon to the small care visit super and Free boat in addition to the magnificent buffet

Back to Shangri-La, with great pleasure once again! The rooms are beautiful and service is exceptional. I know I will enjoy my new stay.

Beautiful hotel, nice place for sunsets, beaches for sunbathing, nice restaurant especially Shang Palace for famous Dim Sum & Safron restaurant for the international buffet. Very delicious food.

overall I was really happy with the hotel. service was first class, room was always spotless. one minor criticism was the Horizon club.
recommendations,
1. smart tailored shorts should be acceptable ( no swim wear or sports wear.)
2.children over the age of 12 should be allowed in the main
lounge.
3. In Jumeriah PLC lounge at JBH they have 4 PlayStations set up and also lady doing face painting for the younger children, this gives mum and an opportunity to have a drink and abit of alone time. might be worth your team taking a look at their set up.

just like to say you service team for breakfast were first class.

im coming back on the 28th December. see you soon.

magnificent place where serenity and happiness mix. a remarkable welcome and service. a buffet where all the flavors of the world are mixed, delight of the taste buds and eyes. thanks to all the kind staff with special thanks to Nicolas, assistant outlet manager, for his kindness and his welcome. I highly recommend this magical place. A big thank you to all.