Craig was very knowledgeable, even diagnosed the our problem after one look inside the freezer. Very friendly and went above and beyond to make sure I was satisfied with his work. Thank you Craig.
My dishwasher and oven both went on the blitz. ServiceOne was prompt to send a service tech & the repairman was very knowledgeable and professional. Fred identified the problems right & ordered the parts. Thank you Fred for the great service.
Lorin L. came out and worked on my water heater. Same day service!
He was pleasant, knowledgeable, answered all questions I asked, had the parts on the truck, left the area as good as he found it.
I would certainly request his help again when needed.
Mike explained my new house s air conditioning unit. He gave me advice on many different things on my unit and the furnace. He answered my questions. He was polite and knowledgeable and helpful! Thanks, Mike!!!!
John was attentive and responsive, taking time to explain and fix the problem
Cliff found the problem with my air-conditioning right away. He fixed the problem
Quickly and efficiently. He was also nice friendly and professional.
Cory is an asset to ServiceOne. He is very knowledgeable and treats your home as he would his own. He cares about cleaning his mess up and wearing the slippers that go over the shoes. From now on I will make sure I request Cory for all my plumbing needs. Thank you Cory, you are very much appreciated.
WONDERFUL service from our pro named Alan. He showed us the problem and made a quick fix of our leaking problem for our AC and did so in a kind and upfront way.
Service One here today for our fall furnace check up. Our service pro was Jesse S & he was very courteous & knowledgeable about his job. I was a pleasure to have him in our home!! :)
Alan was super helpful and answered all my questions. Really appreciate the service ServiceOne provides!
Cliff G did a good job looking at our furnace. Nothing was wrong but we thought there was. Just a couple of settings we're off. Was very friendly
The service he provided was very professional he was kind and if there was something I didn't understand he explained it to me thank you I really appreciate his work.
The tech asked a few questions and then quickly diagnosed the issue and promptly fixed.
Quick response to a leaking garbage disposal. Tyrell was professional and had the disposal replaced the next day.
Cliff G was a great technician. It wasn't a hard fix but he knew what to do and was very intelligent when it came to taking care of other minor fixes around the house
Joaquin with ServiceOne came today to help with our dryer problems. I have to say that this was the most pleasant repair service I ve ever had done. Joaquin was on time, efficient, kind, extremely knowledgeable, very professional and personable! He explained what he was doing and what repairs were going to be needed. Joaquin made a lasting impression and I know for certain that I will call ServiceOne again for any future needs and I will make sure that we request Joaquin.
I was genuinely impressed with service we received.
Thanks ServiceOne for sending Joaquin! He s epic.
Don presented himself very well. He was knowledgeable.
Cliff G called while he was on his way to fix our furnace. He was polite and professional. He fixed the issue and even tried to light to furnace a few more times to make sure it was correct before leaving.
The technician was very thorough doing a maintenance check on my furnace and humidifier. He explained what he was doing and answered my questions very thoroughly!! I felt that he took pride in his service and wanted everything working at its best potential!! Thank you!!!
Bill G w/ ServiceOne was very professional, knowledgeable, and answered all my questions. He fixed our problem quickly.
Chris M did a fantastic job getting our slow running drains open. He took his time and made sure everything was working properly.
ServiceOne is a great value. Recently, Cliff did the furnace check that I get included in my service package. He was on time, friendly, quickly reviewed and checked everything and provided details about the condition of my furnace. Ready for next winter.
Great home warranty service! I called and they were already booked for the day but they worked us in. The technician was awesome, he answered all our questions and was very professional. I would recommend this service to anyone that is purchasing a new home.
Cliff G. provided service to my air conditioning unit on August 12, 2016. He found the issue preventing my system from functioning in minutes and ordered the part and left my house to pick up the part and completed the job in less than 2 hours. He was thoughtful, polite and professional. I was delighted with Service One as an organization and Cliff as the company representative.
Larry did a great job. There were issues with our thermostat and our furnace and it was not fixed right the first time. He came and not only fixed it but noticed that there where a couple other tweaks to help us use our furnace more efficiently. he could have gone home quickly but chose to stay and get the job done right.
Mike was incredibly personable, helpful, knowledgeable and efficient. He offered great tips going forward, and treated my situation as if it were his own home.
He fixed us right up! One of the finest individuals I ve ever had visit our home for a repair.
The service person Chris did a wonderful job explaining the problem and tricks to avoid such problem in future
Ryan was a great technician. Very attentive, helped answer questions, and did outstanding work.
He prompt, professional and explained what service was performed. He did an excellent job.
Alan came out at almost midnight on a Saturday because our furnace wasn't working. He was extremely professional and didn't come off like being out that late was an inconvenience. Went out of his way to let us know everything that he did, what we needed to do in the future, and even made a suggestion about getting our water heater serviced, when he didn't have to. Very happy with his service, and our ServiceOne home warranty plan.
I would not waste my money on a service warranty with this company. They will do everything in their power to not honor it. Also they will make you wait in extreme temperatures without ac. My ac has gone out not only once this year but twice and each time they have made us wait 5 days before they came to fix it. I would steer clear of this company horrible service and business ethics!
Mike has worked on my water heater two times and has done a fantastic job. I had to get a replacement water heater the second time because my water heater was super old and started leaking from the bottom. They replaced it very quickly and did a great job!
Joaquin R was great! Super friendly, very informative!!
Alan with Service One saved us LATE on a Friday night on a very cold January day. He was professional, knowledgeable and cared that we were taken care of. Great service and technician!
Alan D from ServiceOne was here on time. He quickly found the problem was an oxidized flame detector which he cleaned and that solved the issue. He also checked other items which were OK or needed minor repairs. Finally, he gave me good advice regarding pleated filters and their benefits. Satisfied customer.
This is the 2nd year in a row that Service One, on their winter furnace inspection, has tried to strongarm my Mother into having them replace her furnace by telling her that the heat exchanger is cracked. Neither time has this been the case, verified by follow up visits by "reputable", local HVAC companies. Truly pathetic act. To top it off they turned the gas of and red-tagged the furnace, leaving my 70-year-old Mother with no heat, FOR NO GOOD REASON.
Ryan came out, on Christmas of all times, to fix our furnace that had decided to start acting up on Christmas morning. It took all of 20 minutes, but he had our house toasty and comfortable in no time. In these times, be sure to thank those who are out right now away from their families during the holiday. Thank you Ryan!
Justin was friendly and provided excellent service, would recommend.
Excellent diagnosis and service by Lorin. Explained everything. Very professional!
Bill G was fantastic . i love service one! Have had them for 12 years.
Josh and Brent were both excellent at taking care of our needs. Very friendly, helpful and knowledgeable. Definitely 5 star customer service kinda guys!!!
Jason did an efficient job and got it done quickly. He was very pleasant
Tyler was excellent! He informed me of what was going on the entire time and was extremely willing to explain anything I didn t understand. He diagnosed the problem so quickly and was able to fix the problem so fast.
Thank you!!!!
Joaquin Roman came to our home to repair our stove. He was very friendly, diagnosed our problem, ordered the parts and came back for repair. In addition, he assisted us by adding our applicances to our contract that we didn t know we could add. Very pleased with his service and going above and beyond.
Pump of washer was broken, it is been repaired within week.
Ryan did a very professional job checking out our furnace answered all the questions we would highly recommend him
Technician was very courteous & took care of our problem quickly!!
Mike notified us before arriving to confirm. He was polite, courteous, knowledgeable, diligent, and professional. He gave us several suggestions thi improve the efficiency of our furnace and other appliances.
Ryan was out today to service my furnace. He was very attentive and helpful with my questions. He took the time to show me what I needed to know and I m so grateful for his professionalism and kindness.
Awesome experience as always. Mike did a great job getting my furnace going again
Called ServiceOne due to my furnace not performing correctly. Angela, the lady at the office was great. Honest, professional and answered any and all questions even if to the common person sounded ridiculous. She got me right onto the schedule with no pressures, even answered my return call after thinking over my options that she educated me on. Maybe an hour later, Alan came out to take a look. Alan was also professional in his diagnosis while at the same time, giving me some educational tips. He was no BS and had my furnace up and running in 30 minutes. I won't hesitate to call ServiceOne in the future if I need to.
The technician Kevin repaired our issue quickly and even provided some extra tips on other household issues we might want to check.
The technician Larry, was very professional, and informative about a humidifier that was installed at my home, problem was solved instantly.
Service Tech, Ryan M was very through and fixed the issue we were having with our furnace. Very professional. This is our first experience with Service One, Very satisfied with the professional service and the problem was resolved. Thank you!
Your technician, Ryan, finally was able to figure out the problem with my humidifier. Not only did he fix the problem but went out of his way to wipe down all of the water on the floor surrounding the furnace. He was very professional, friendly and truly know his profession! I would also like to commend Morganne, the first tech that looked at it. She was so thorough in her work and explaining what was wrong and covering parts under the warranty. Very professional! Thank you!
Very professional and polite. Showed me what was wrong and explained what they were going to fix.
The first time they came out they were prompt and kind. They explained everything so I could understand and explained the process of getting and bringing back the parts.
When they returned with the parts again they called ahead and were prompt. Tyrell was very kind and professional. He even went above and beyond and adjusted the position of our dishwasher so it might in correcting the problem.
Alan was very helpful and knowledgeable. My husband is deployed right now and our furnace wasn t working properly. Alan explained things to me well. I was glad he was able to come out later in the day to do this!
Cliff was very quick to respond after Black Hills finally put the order in 4 hrs later. Cliff was here within the hour after receiving the notice. He was friendly quick and professional. I would definately recommend Cliff!
Cliff was professional and friendly. Checked the a/c in a timely manner. ServiceOne has very courteous and professional employees.
Jason W is a great technician. Very friendly and customer satisfaction is important to him. Thank you Jason W.
After purchasing a home warranty I had some electrical issues. This was the start of many trips to my home as they couldn't seem to get it together. First trip, they couldn't figure out the issue and said they'd be back. They never set up the appointment i was promised and had to call back in and explain to the call center what was going on. They tried to refuse a second trip as the service techs didnt leave any notes on my account. Second trip they wired the light in my young children's room on without any way to turn it off. When I called in, the solution I was offered was just unscrew the bulb!
I had to push hard to speak to a supervisor because the electricians claimed that it was that way when they arrived at my home. Really, there was a ceiling fan and they took it down and replaced it with a 25 cent plastic light socket without a ground. Also, they left the nasty dusty fan on my son's bedding.
After further investigation, they wired the two biggest circuits together in my house leaving a total of 35 amps on a 20 amp breaker. If I turned everything on and the breaker failed, I would have had a house fire. They claimed they could put it back and then charge me to do it the right way.
I had to run a length of romex myself so that I could avoid paying for them refusing to honor their home warranty if they had to do their work up to code.
Nasty customer service if one of their field employees are at fault. They will never offer an apology, just a fix of just have your young kids unscrew the light bulb if you can no longer use the wall switch!
The end result is they refunded my warranty. I suppose service one doesn't like to be held to any high standard.
The technician that came out for our service Jon Camp was excellent the best technician that's been out to our house with service one
ServiceOne takes care of our HVAC equipment and Cliff G. Did an outstanding job. Prior arrival notification,
On time, very professional. Everything you prefer in a Service provider.
Excellent, professional and knowledgeable. Best check of our furnace yet.
Always on time, professional and knowledgeable. I appreciate ServiceOne for my home warranty, maintenance and repairs.
Very knowledgeable of what he's doing gives helpful hints and people friendly, Thanks!
Alan did a great job servicing our air conditioner. He explained why it had quit and how to prevent future issues.
My air conditioning unit was not cooling and, Service One Tech Larry notified me that he was on his way. He was very professional and friendly whenever I asked a question! House is cooler already! Thanks!
Service one and Chris were wonderful! His knowledge , ability and politeness was a strength. Thank you
The guys were great at their job and very friendly .
The service was prompt. My daughter lives at the address. The heater wasn t working. Very cold night so was veryapprecitof the prompt service.
Joaquin is a pleasant person who works hard to get the job done quickly and efficiently. He shows me what the problem is and describes how he is going to fix it. He also gives advice on how to avoid the problem in the future. I appreciate his kind nature and hard work! He fixed both my washing machine and dryer today. And left the area cleaner than when he arrived. Thanks, Joaquin!
I contacted Service One for plumbing issues.
He was thorough and explained the problem, which I appreciated emensely. He offered resolutions to help reduce the problem in the future.
Service One is a service I would recommend all home owners have. Service One is an expense worth having. A+ Service and people.
Alan is wonderful tech. He asked lots of questions about our AC problem and was able to detect & repair the issue in great time. He even took the time to show & explain the problem. He was so nice. I hope all your techs take a page from his customer service book. He rates a 10+++ with us.
Ran 4 tubs of laundry today and all appears fine. Thanks, Fred, for your diligence in making sure this washer was repaired.
Alan was very professional and thorough with our seasonal furnace maintenance. He answered our questions about the equipment efficiency, reviewed the equipment checklist he used for the maintenance and set expectations for a repair he needed to order parts for.
We had a window from 8 to 12 for the tech to show up. Tony D came around 9am. We had two little barking dogs and Tony was friendly with them. Our AC hadn't been working for a couple of days so we finally called ServiceOne. Tony found out we needed a new capacitor. It took him about 5 minutes to get it done and now our house is cooling down! We have a service agreement with ServiceOne for our AC and heating. They have done a lot of work for us and it is always excellent, and timely!
Tyrell did a great job fixing our fridge. He was friendly and knew what he was doing.
Service One technicians are alway knowledgeable, professional and friendly.
Tyrell with ServiceOne Helped with our dishwasher not drawing problem. He did a great job.
Erich R serviced my heating equipment on Monday.. What a nice service man.. He fixed my heater and told me what was going on. Thanks for a fine job!!
My family was without air conditioning for a week. Cliff G came out and got us a replacement part that same day. Much appreciated
ServiceOne has recently fixed my dryer and air conditioner. Both techs were friendly, fast, and efficient. This insurance is worth it! We would have had to pay over $1,000 to get both of these items fixed. The only reason I cannot give 5 stars is that it takes them several days to actually come to your home. We waited 6 days for our air conditioner to be fixed when it was over 90 degrees outside.
Consistent response, on time, polite & answer questions when applicable.
Reasonable prices.
Considering other crafts fees they are very good for the work
Mike, the service tech was very professional and thorough in servicing our furnace and humidifier.
Very polite, thorough and checked completely......represents Service One with excellence
Josh H. helped us source a leak in the basement that appeared to be coming from our kitchen. He was very friendly, professional and efficient. I appreciated his expertise and guidance throughout the repair process. Overall a very positive experience!
I ve been a Service One customer since purchasing my first home in 1990 and continued to be impressed with the professional technicians and value I get with my plan. Alan and Jason did stellar work to get my furnace working again!
Person was on time very courteous and did a great job on my furnace
They made us endure four weeks without our dishwasher, in the middle of a pandemic when we are focusing on sanitizing everything. Their repair man said we needed one part-which was going to a take week to get here. Then when that part finally shows up, the company has ordered the wrong part!! Two weeks later, we are still waiting. The part finally arrived BUT they made us wait another week to install it!! The customer service flat out told us We won t approve a new dishwasher because it costs too much. We have been loyal customers for 10+ years. We have given Service One thousands of dollars. After this, we are canceling our service. DO NOT expect you will get your money s worth or that your appliances will be fixed on time.
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