3 years ago
After purchasing a home warranty I had some electr...
After purchasing a home warranty I had some electrical issues. This was the start of many trips to my home as they couldn't seem to get it together. First trip, they couldn't figure out the issue and said they'd be back. They never set up the appointment i was promised and had to call back in and explain to the call center what was going on. They tried to refuse a second trip as the service techs didnt leave any notes on my account. Second trip they wired the light in my young children's room on without any way to turn it off. When I called in, the solution I was offered was just unscrew the bulb!
I had to push hard to speak to a supervisor because the electricians claimed that it was that way when they arrived at my home. Really, there was a ceiling fan and they took it down and replaced it with a 25 cent plastic light socket without a ground. Also, they left the nasty dusty fan on my son's bedding.
After further investigation, they wired the two biggest circuits together in my house leaving a total of 35 amps on a 20 amp breaker. If I turned everything on and the breaker failed, I would have had a house fire. They claimed they could put it back and then charge me to do it the right way.
I had to run a length of romex myself so that I could avoid paying for them refusing to honor their home warranty if they had to do their work up to code.
Nasty customer service if one of their field employees are at fault. They will never offer an apology, just a fix of just have your young kids unscrew the light bulb if you can no longer use the wall switch!
The end result is they refunded my warranty. I suppose service one doesn't like to be held to any high standard.