ServiceOne Review

Alan D. came to my house to check on a noise from my heat pump. The heat pump was not making any noises at the time but Alan D. ran a thorough diagnostic on the heat pump, located the problem and totally solved the issue. The best thing was that he took the time to explain to me what was causing the noise, how he fixed it, and what could be done to better its usage in the future. He was honest and very reassuring of the efficiency of the furnace and heat pump that I have.

Mr. Miller is who we had today he performed very well service fast and very friendly.

Joaquin R was very polite very professional and did a wonderful job

Got us warm and toasty again, even with a 40yr old furnace! Had parts in the van, and pointed out we had been paying the wrong tax rate for Sarpy, saving us a few bucks.

Steve is ALWAYS FANTASTIC to work with! Thank you for your perfect record of helping us navigate our electrical!

Mike at service one is fantastic. Prompt, courteous, and took the time to answer all my questions. I ve used ServiceOne for a few years and have NEVER had a bad experience .

Josh was skilled and competent. The customer service we received was outstanding. I would recommend him to anyone.

Morganne, thanks for updating the furnace and added info on how to maintain it. Very courteous and friendly.

Larry was extremely professional, friendly and answered all my questions. Larry is a top of the line service tech and is welcome in my home anytime.

Cliff did a fantastic job fixing our furnace today! Thx so much!

Mike L did an awesome job and helped figure what the source of our problem was! Highly recommend him and he referred us to another place to help us fix another issue he found.

Josh at service one fully explained everything. Quick and convenient. Nice to have one company to service most of home issues. Would recommend home warranty and company.

Chris was polite, knowledgeable, and helped with solutions to prevent clogged pipes in the future. ServiceOne is awesome!!!

John was very friendly and professional. He got the dishwasher fixed quickly. He was also very nice to my new puppy, who is still working on his manners. Thanks John!

Very courteous gentleman that came out for maintenance. Provided pointers on what we can do to maintain our furnace. Nice experience.

Jon, remembered me from last year and informed me of the condition of both my furnace and AC unit. He's very professional and has a good customer service manner.

Today we had our oven repaired by Joaquin.
He was very knowledgeable with answers to all our questions. He was a very polite young man. Service One is represented well by a very professional Joaquin... 5 star service call for sure

I had a new air conditioner installed by Service One. The price was fair, the technicians were knowledgeable and efficient. The techs were also pleasant and were familiar with my financial arrangements.

Tyrell was friendly, professional, and very helpful. He answered all of my questions.

Jonathan arrived in a timely manner, he was extremely friendly, courteous, made a prompt repair, and explained clearly what the problem was and made suggestions to minimize future problems.

Service One provided swift service! Jesse was able to recognize the part that needed to be replaced easily. He returned on time with the part and quickly replaced it. Thanks Service One, for sending me a polite, efficient, and effective member of your team!

Jon was very professional today while servicing my AC unit. He answered all my questions & was very kind.

Jesse was excellent. He was very thorough and willing to answer all of my questions.

Everything is working, and I am very happy with the work he did.

I would highly recommend Jesse from ServiceOne.

Cliff G. came to our home & was very professional and explained what was happening with our heat pump. He told me that if I had trouble to call him & he would walk me through the thermostat setting if I had a difficulty. I would recommend his work to anyone. He definitely deserves Five Stars.

Chris Merritt did a fantastic job. Very professional advice and service.

I have had many positive interactions with the technicians at ServiceOne. Joaquin R. has been one of the best. He was professional, thorough, and proactive in his work on my washer. I appreciate that he arrived in a timely manner, worked quickly, and ultimately fixed the issue I was having. We continue to be happy with the services that ServiceOne provides and highly recommend it to other homeowners.

Craig was on time, polite, and knowledgeable. He explained what was going on, answered all of our questions and made us feel comfortable.

Jon Anderson did an outstanding job today...very professional and personable with timely and technically proficient service. He determined my furnace needed a new heat exchanger and ordered the part on the spot. I'd prefer he comes back when the part comes in. Thanks Jon

We have had ServiceOne for several years now and we are very pleased with their services. Their employee tenure is good because over the years we have the same technicians which is very nice. Cliff was here today and he did a great job. He is very friendly and knowledgeable. I highly recommend ServiceOne.

Cliff G. arrived bright and early this morning to check our furnace for us.

Our unit is 17 years old and Cliff advised us that he had found some issues with our Heat Exchanger.

He very professionally explained the situation to us as well as going over the options
we have available to us.

Never a good thing to hear that you have problems with your furnace but I will say
that Cliff took his time talking to my wife and I regarding our options.

We appreciate being treated with respect and Cliff being honest with us.

Bill Mangels

Cliff was respectful, personable, and provided an awesome Service!!! Thanks

First off, the staff are friendly and courteous giving them two stars. However, I am extremely disappointed with my experience using Service One and their home warranty. My furnace and AC went out and I replaced both. Before install the salesman texted me to change the install date to a day later. I called their office to confirm and they had no record of any change and showed up on the original date after we changed plans. Next, the new AC unit was not working and a tech came out to tell us the filter was clogged after less than two weeks and that was the issue. The AC still did not work and a different tech found an o-ring that was failing and replaced it. I then contacted the office to have them explain my invoice and asked for an itemized receipt detailing parts and labor, which they said they do not provide, as I was only credited $570 per my home warranty (other incentives were applied but they were explained to me as separate from the home warranty). Over the last three weeks I have gone back and forth trying to get a clear explanation of my bill and why I did not receive more for having a home warranty. Service One had no record of there even being an issue with my AC. It took all the way up to the co-owner of the company to properly explain my invoice. I was explained that a $1000 R-22 replacement incentive was applied instead of any credits from my home warranty for the AC replacement. However others I know received this same incentive through different companies without a home warranty. I don t think Service One was trying to take advantage of me but the entire process has been smoke and mirrors with nobody being able to provide accurate answers related to my invoice and home warranty credits. A simple itemized receipt or clear explanation from the beginning could have saved countless hours of my time and a poor review. Overall I don t think I received the value I was entitled to for having a home warranty with Service One and other unrelated incentives were used to justify it.

This has been the second time Cliff has come to my home. They guy knows his stuff and operates pretty quickly. I understand some people may not think there's a need to have a whole home warranty, but i wouldn't go a day without one on our home. Thanks to ServiceOne we won't have to.

Morganne, thanks for updating the furnace and added info on how to maintain it. Very courteous and friendly.

Good worker and Very knowledgeable answered all my questions and most of all got my washer fiend

Very good service very polite and professional best service we have had since we have been customers

Austin and Joaquin were great.
Thank you!

Professional, explained everything
Used their annual contract service and preventative
Furnace service for the past two winters

Highly recommend

Mike did a great job, was very courteous and pleasant, and represented Service One very well. He shared information with us that gave us confidence that we were doing the right thing by staying enrolled with Service One.

Joaquin was awesome! He has a personable manner and explains about the repair he is making.

Quick response to a leaking garbage disposal. Tyrell was professional and had the disposal replaced the next day.

Tyrell did a great job fixing my washer. He was on time, quick and friendly. Very grateful and happy with his service.

Josh did a great job inspecting my HVAC system and gave me excellent confidence in technical qualifications and skills. I would recommend him to others without exception

Cliff Greer, HVAC Service tech was exactly what a customer hopes and expects out of a professional. He was extremely efficient and knowledgable. He also gave me tips on how to remedy the prob if it happens again. Bottom line it saves me money!!

Service one is always professional - on time, knowledgeable and friendly!

On time, wore his mask, the drain is open. Having the protection contract saved me hundreds of dollars.

Great customer service, quick response times, always shows up on time.

Cliff came and was courteous and helpful. He was quick and got things done in a timely manner. He has come to my house more than once and always gets the job done quickly and with the same level of good customer service.

Mike L was on time, courteous, and seemed to enjoy his job. Mike gave me direct feedback, honest opinions about the broken appliance and what our options would be. Mike L also game me some pointers on another plumbing question I had. Great technician in my opinion and I would highly recommend him. knapper

Joaquin is a great technician. He really took the time to find out what was causing the problem. I would recommend him to anyone.

Chris took care of the problem and explained how to care for our drain to lessen future problems. He was helpful, professional, and on time! Glad that this service was included in our plan, also, as it made it very affordable!

Had plugged drains, Chris explained what he was going to do. He eventually got it unclogged. Again, he explained what he did. He was very knowledgeable & professional. He was at our house for another issue & was great. Appreciate him.

Alan came out at almost midnight on a Saturday because our furnace wasn't working. He was extremely professional and didn't come off like being out that late was an inconvenience. Went out of his way to let us know everything that he did, what we needed to do in the future, and even made a suggestion about getting our water heater serviced, when he didn't have to. Very happy with his service, and our ServiceOne home warranty plan.

The company was very "eager" to sell me a brand new unit. Being my very first purchase I did a little research, but the unit was old wouldn't have many parts later and would eventually cost me far more. So I said sure, figured it would be better than keeping an old unit around. The price was far higher than expected and I even considered saying no, but I could afford it; so said yes. The work done was fast once they arrived, professional, and curtious despite having the world most agrovating dog. I would use them causiously, but if you can get the right deal, worth it.

Alan D. came to my house to check on a noise from my heat pump. The heat pump was not making any noises at the time but Alan D. ran a thorough diagnostic on the heat pump, located the problem and totally solved the issue. The best thing was that he took the time to explain to me what was causing the noise, how he fixed it, and what could be done to better its usage in the future. He was honest and very reassuring of the efficiency of the furnace and heat pump that I have.

Joaquin provided perfect service! On time, friendly, informative, & professional.

Pros: Technician was professional and thorough. We've had several come out over the years, and he went further in ensuring the furnace was truly up and running than any we've had previously.

Cons: The 30 minute call warning us of their arrival on an open, "it could be any time today" schedule actually came 12 minutes before they arrived. This isn't a small thing; had I not already left work for the day, I wouldn't have been able to get home in time to meet him.

I had just purchased my home and I called service one and got that started so that if I had problems with my appliances or something so anyway as it turned out my dryer would not heat it would tumble but it would not produce any heat so I called service line and made an appointment and a technician came out and said that it was my timer and he needed to order a part and so he did and when the part came in we set up an appointment to have the part installed so that was yesterday on Tuesday the technician came out had the timer put it in and at that point he said okay you've got heat and he left and so I washed my Chanel bedspread and then after it was done I went and I put it in the dryer and I turned the dryer on time to heat on cotton and I just let it run I forgot about it and it had stopped so I checked on it again and it was not hot. So first thing this morning I called again and they made me an appointment for anytime today. My tech called and said he would be here soon. When he got here we discussed prior visits with the technicians and so he opened up the back of my dryer he tested several different things he said it looks like the thermostat and the heating coil needed to be replaced so he replaced them and he started it and it still was not warm he noticed that the plug that goes into the wall that that was kind of loose and that my cord would lean and kind of unplug it a little bit and that it was the issue it was getting enough energy to start and to run but it would not engage the heating element and such so we got it so that it would not come unplugged like again and it produce heat walking also advised me to call service one to see if I have electrical coverage and have them come out and look at that and see you know it what if there's something that needs to be done and he also advised that if I choose to just call and make sure that everything is okay however walking did a fabulous job his customer service ability and talking to me and explaining things about my dryer was Far Beyond customer service he's a very good person to have on your staff you guys are lucky he works for you he did a fantastic job he gets 10 Stars he was wonderful and I hope I can have him come back to service things that are wrong in my home thank you and I am Frankie Byler

In the 3 + years of paying into this company, I have never received a courtesy inspection to this day. Now I'm in my 6th day of awaiting a part for my furnace. The only communication I've had is when I make the phone call to inquire about the part, which I was told was going to be here in a day or two. Not a very good impression at all.

Very professional, knowledgeable, courteous and pleasant to work with.

The tech was on time as promised. He was very professional. He replaced my garbage disposal. He explained everything to me very thoroughly. He did an excellent job.
ServiceOne always provides outstanding service and performance.

Came out looked at my dryer and had it fixed and running in a matter of 30 minutes or so. Great work.

Larry was professional and knowledgeable. Having great employees is one of the main reasons I will continue to use Service One.

John was awesome! He did a great job and the fridge is fixed! Guys like John and the service he provided is why I ve recommended Service One to others Thank you Service One!

As usual, Israel, from Service One, did a superb job on the yearly furnace inspection and cleaning. We have been with Service One for many years and always get top notch technicians and help from this company.

I would recommend Service One to all my family and friends. The workers who come to my house are always very courteous and professional. The work is always done right the first time. And they do not leave a mess for me to clean up.

Knowledgeable, friendly and looked out for my families safety! Thank you!!!

Unfortunately we never actually got someone out. We have our home warranty with Service one on our new house. Days after moving in we found water in our basement due to the main lines being clogged. We called on Tuesday morning at 7am to be told they won t make it out until Thursday afternoon. By Wednesday afternoon we had more water in the basement so we called back pleading for someone to come out. The lady said well, for $100 we can have our on call guy out in the evening but couldn t give us a time. By the evening we decided to just wait until Thursday and save ourselves the $100 since it had been hours and we still haven t heard from anyone. So I call back and they agree to come Thursday. Thursday morning I get a call from them cancelling because of the 3-4 inches of snow we got. At that point I was pretty upset but tried to be understanding, it did snow. However, our internet guy made it out with no issues that day, Nebraska Furniture Warehouse came to our house that day. The snow was completely melted by 10am yet they said it was too dangerous to come to our house. Anyway, we called Another plumbing company and what do ya know, they came same day and fixed the issue for us. Would rather pay extra for people who care then use this unreliable company.

As always, ServiceOne sent a competent, friendly and courteous technician. Love ServiceOne!

Stay away from Service One. Even if you are a customer for years, the first time you contact them with an issue I was told I wasn't a priority and therefore they wouldn't even come out for days. What a waste of money and a horrible company to deal with!

Loved same day service by Ryan.. took care of furnace problem post haste.. thanks Service One!

Mike was pleasant and very helpful. Our plumbing problems were fixed quickly, he explained the issues and how to prevent them from occurring again in the future, and left our house clean. Definitely recommend him and Service One for any plumbing issues you have.

Had to call many times in one week for multiple issues--seems like everything went at once. They were always courteous and helpful, and made every effort to accommodate my needs. Great people, especially Chris who really knew drains! They were fast, polite, effective and left no mess when they left. I highly recommend ServiceOne!

Tyrell D was courteous, knowledgeable, professional, and timely. he repair required a part. He worked to locate it, picked it up and finished the repair. A good repair experience.

Alan was fantastic. He spend a great deal of time checking our system and helped prevent a mechanical failure by replacing worn out parts.

Very courteous and professional staff. They take the time to explain. What I like the best about them is unlike other companies, they are not trying to sell you a new unit every time they visit your house regardless of how minor a fix needs to be.

Out repairman was outstanding!
He did outstanding work, quickly & efficiently! He was extremely personable & very kind!

Customer service was very helpful and got a tech out right away. The technician was very efficient, professional and had parts first thing the next day. Everything was fixed and the heat was working properly again!

Love our Service One team!! They are so knowledgeable and professional, we had them for years and have never been disappointed!! Thanks for everything!!

ServiceOne is an awesome company. They are always there for you and all their workers have been great! Professional and courteous! Love them! Thank you ServiceOne!

Craig was fast and friendly. He gave us tips for avoiding further issues.

Chris M (Expert Drain Tech) was very informative and it a fantastic job! Highly recommendable

Had a great experience with Alan at Service One! He was professional and knowledgeable. Worked on our furnace and AC. The original call was for our furnace but when I asked him if he could clean and level our AC while he made time to do so. Highly recommended Alan at Service One!

Our air conditioner went out on an extremely hot day. I contacted Service One and they dispatched Cliff as soon as he was available. Cliff was very professional and courteous. He quickly discovered the problem and fixed it. We are grateful that Cliff is such a knowledgeable HVAC technician.

Ryan came out and helped me with the issues I was having with my Nest thermostat. He was able to give me a work around even though the thermostat is defective.

Alan was very polite and informative in explaining his findings with our A/C.

Joaquin R : prompt , courteous , listened explained and answered all guestions / thorough in checking washer/dryer . Gave us good news and some bad / part ordered / provided a letter to help with purchasing a new washer Thanks again Joaquin When dryer is up and running will diff get a 5

Service One takes care of our house! We appreciate their friendly response to our needs. I wish you could offer tele-visits for easy issues that someone could walk me through.

Fred fixes the washer quickly and efficiently.
A/C was quick friendly and efficient by Alan.

Joaquin was our technician and provided phenomenal service! Very knowledgeable, polite, efficient, and friendly a true professional!!! He went the extra mile to insure our microwave was safe and would operate properly. He also provided us with tips on how to keep our appliances performing at their peak. Joaquin is a valuable asset to Service One!!!

Alan was the best ! He was extremely informative and helpful he walked us through the problem and solutions we appreciated him coming in a quick time ,he was fantastic!

Wow! Got here really fast and performed the service with ease. We were out of heat for a very short period of time thanks to Ryan! Great job and very pleasant to work with. A+

Today, 7-16-20, I had refrigeration technician, Fred, out and he was also super amazing. Fixed my refrigerator problem and was in and out in 12 minutes!! Super friendly and knowledgeable! Another happy appt. from Service One!

HVAC Service Technician Cliff G. saved the day!! He knew immediately what my problem was and fixed it in minutes. VERY pleasant to talk to also!! I am always happy with Service One!!