This is the 2nd year in a row that Service One, on...

This is the 2nd year in a row that Service One, on their winter furnace inspection, has tried to strongarm my Mother into having them replace her furnace by telling her that the heat exchanger is cracked. Neither time has this been the case, verified by follow up visits by "reputable", local HVAC companies. Truly pathetic act. To top it off they turned the gas of and red-tagged the furnace, leaving my 70-year-old Mother with no heat, FOR NO GOOD REASON.