Pros: Technician was professional and thorough. We...

Pros: Technician was professional and thorough. We've had several come out over the years, and he went further in ensuring the furnace was truly up and running than any we've had previously.

Cons: The 30 minute call warning us of their arrival on an open, "it could be any time today" schedule actually came 12 minutes before they arrived. This isn't a small thing; had I not already left work for the day, I wouldn't have been able to get home in time to meet him.