In the 3 + years of paying into this company, I ha...

In the 3 + years of paying into this company, I have never received a courtesy inspection to this day. Now I'm in my 6th day of awaiting a part for my furnace. The only communication I've had is when I make the phone call to inquire about the part, which I was told was going to be here in a day or two. Not a very good impression at all.