Scranton Dodge Reviews

Great experience. A little wait to finalize the sale. Possibly bring on another account mngr. during Saturday hours. Overall, great people .

We have used Scranton DCJR for service on both of our vehicles for years now. We are usually satisfied with the work done on our vehicles but, at times, the service experience left a lot to be desired. The wait times for drop off/pick up are long and difficulty making appointments (it's not unusual to reach voicemail during business hours) can be frustrating. We have always been treated with respect, but at our last visit our service adviser Clint Bendar went above and beyond to make us feel valued. He got us in and out as quickly as possible at drop off and pick up, as well as thoroughly answering our questions and making sure we got timely updates during the entire repair process. His dedication and friendly demeanor made for a great experience.

It was a little less of service than I'm used to maybe because of covid they didn't even bother to wash my brand new Jeep gladiator oh well that's what you get for being a nissan family.. ken pollock nissan family always makes sure your vehicle is clean when you leave because they are proud of their service and excellence

A pleasure working with the service department, especially Kurt. Definitely won me over with their exceptional customer service...BRAVO!!!

We had a great experience at Scranton Dodge .
From the first minute we met Richard Fissler, we felt at ease and comfortable, Great Customer Service!
We went there to look at one specific vehicle that was listed on their site.
We had looked at several other vehicles at other dealers in our price range and this one was well above our expectations in quality and condition.

Richard spent the time with us and never pressured or rushed us. We went there 3 visits to complete the deal and even took a day to think about our purchase after the first visit. It is a big decision spending this kind of money. We went back to put our deposit down and a second test drive, and the last visit to finish the paperwork and bring our new to us, 2010 Jeep to her new home.

He followed through on promises and even brought up things we didn't think to ask about. It really felt like he wanted us to be Comfortable and Happy with our Purchase, not just sell us a car. We forgot to ask about the Carfax, and it was in my email before we got home from the first visit.

We will be recommending him and Scranton Dodge to anyone looking to buy a vehicle new or used.
Marie and George

Not a high pressure, fancy dealership. Our sales person was Jim O'Malley , who is an honest regular guy. Service has been good .

Always a pleasure to get my car maintenances done there. Reasonably priced and excellent customer service especially Jason!

I was there when the transformer was on fire and the place was out of power they when all out to make sure my car was taken care of thank you on your service place by appointment base so they mean keep them as well thank you for that I am a please customer

Was traveling and they took care of my Charger without an appointment. Great service

I recently purchased a used Dodge Ram sight unseen (except internet pictures) from Scranton Dodge. You have to have a certain level of trust with the individual and dealership before considering a long distance car purchase. My Sales Rep, Tony Blasi, immediately made me feel at ease and throughout the transaction provided honest feedback. He completed the phone walk around, supplied recent repair documentation, and provided test drive feedback for me. When the truck arrived it was exactly as he had described and I could not be happier with my purchase. I would highly recommend this dealership and Tony for any future automotive purchases. Thank you Tony.

Just stopped by to look at a few vehicles and was pleased with the service while browsing.

*Edit
Ended up purchasing a 2015 Ram 1500 Crew Cab Laramie. Was 1000% happy with everything between the service and sales people there. Would definitely deal with them again. Salesman was Richard Fisssler.

We bought a used 2008 Honda Element and after paying for the vehicle as we were leaving the dealership the passenger seat belt malfunctioned. The salesman, Jim Malley, and the used car manager agreed to pay up to $500.00 to get it fixed. We drove home to Cleveland, Ohio which is about 400 miles from Scranton. We got it fixed and sent in a bill for almost $500.00. Within five days we received a check in the mail. We were most impressed with the hone style of Jim and Derek Guiton here. Being so far away it would have easy to blow us off. Kudos to JI'm and Derek. They are men of their word.

Great customer service and awesome selection of vehicles.

They were great. Gave me a Jeep compass as a rental and I love the rental. I just wish I had a better credit history and more income to buy a car like it. $800-$900 a month just my paycheck alone isn't enough. Even if I include my husband's ssi. ;(

Very friendly, polite and helpful. Dealt with Kurt, hes awesome had my car ready for me the next morning.

My car experienced some engine problems while my family was traveling during the holidays. The closest dealership happened to be Scranton Chrysler Dodge Jeep. And thankfully so because we received fantastic service while we were there! Clint Bendar happened to be the service agent that helped us and he was so genuinely nice. We arrived at 230pm and still had 2+ hours to drive home. Clint realized that we were from out of town and got us back up and running by 5pm. He even let us bring our German Shepard into their waiting area since it was so cold outside. It was such a great experience and if I am ever back in Scranton I would absolutely go back!!

Terrible!!! Had money stolen out of a vehicle and of course they said they don t have security cameras where they park the cars!! It was THEIR responsibility to lock the vehicle or they have a thief working among the mechanics!! Don t go here!!!......................*Edit to the original post* I HAVE BEEN TRYING TO GET IN TOUCH WITH YOU!! WHEN I CALL I GET A SALES MAN OR MIKE THE HEAD MECHANIC!! I TRIED CALLING AND EMAILING YOU DIRECTLY!! CAN YOU EXPLAIN HOW TO GET IN TOUCH WITH YOU?? AND FOR THE RECORD I DON'T "BELIEVE" MY MONEY WAS STOLEN, IT WAS IN FACT STOLEN FROM YOUR PROPERTY!!

Good guys there. Thank you Richard. I felt no pressure, got a great deal imo, and drove away happy.

I first have to say, I have been to a lot of dealerships, and this has been the first time I really wanted to write a review. I saw a jeep compass on the website, and from the minute I sent my first email, till today that I drove away with the jeep, I have to say, everyone was fantastic. I want to thank Richard J. Fissler Jr. whom was my salesman since the first email he sent me, till the signing of my paper work, you were great. I want to also thank Brian Weber, whom went for a test drive with us, you made my first ride, lots of fun, and very entertaining. And I also want to thank Kevin Moylan whom did the business part of the deal. You were also very helpful, and I enjoyed dealing with you. You guys all went above and beyond to make sure that the time I spend there was pleasant and well worth the ride. I would never go anywhere else. Looking forward to seeing you guys again when my husband is ready to buy his next vehicle. As I'm sure we will cross paths during my oil changes. I would and will tell all my friends about this place, and my experience.

Just bought a 2015 Jeep Grand Cherokee we dealt with Eugene and Ray two best salesman I have ever dealt with thank you really appreciate everything you have done for us

Spoke to the sales person over the phone told them I would be coming up to look at two vehicles drove the 25 miles to their dealership just to be told that the two vehicles could not be found there rating zero two thumbs down

Chris from Pompey Automotive Group is an absolute pleasure to work with! It is evident that his main goal is to take care of his clients by keeping their best interests in mind and serving as a great resource and partner. I would highly recommend working with him for any of your commercial vehicle needs!!!

Scranton Dodge service department is wonderful. They have serviced my Durango twice, once for a check engine light (a computer glitch they found) and once to replace a turn signal light bulb. Both times they fit me in on the day I called. Professional, quick, and reasonable priced. I highly recommend them.

Friendly service, very helpful, fast prompt services.

Got car fixed no charge. Friendly and professional.

Staff is great, service caused a little frustration but we muddled through. Love my Jeeps!

Just Bought 2013 Dodge Ram 1500 love the truck but had problems from the start told salesman spare tire was rusted and needed to be cleaned and painted.When I picked up truck he said tire was taken care of but didn t check at dealership because I trusted them brought home never did anything with it now have ABS breaking problem and don t know if my warranty I paid over 1700.00 for is going to cover it. I almost got run over on interstate on Friday because my Abs problem happened and it shut down my cruise control and my truck slowed down to 40 mph in seconds tractor trailer almost hit me.So today I talked to salesman about it and he said service department would call you in about 10 minutes 3hours later I still didn t here from them so I had call them.Got to drop truck off this Friday and asked if they had a loaner vehicle but no they don t because of virus well that don t help me I need vehicle.Mathew and Dave I hope you read this because I am very disappointed so far I hope they can help me with this problem and I am not stuck paying for something that should have been seen possibly during the inspection of this vehicle and hopefully they didn t overlook something like my spare tire was.Any questions you have my phone number and thank you and have a nice day. Hopefully this Friday when I drop truck off they find what is wrong and I don t get charged I only put 800 miles on since I bought it here.Thank you for reaching out to me Matt and I will reach out to you.Well picked truck up Saturday seems to be good at no cost but spare tire still not taking care of after two attempts after they said it was

Phil was extremely helpful and gave me a great first experience for buying my first car. He explained everything in great detail to a point where I really felt comfortable with the whole process. I will never choose another car dealership, I know I will be taken care of here.

Service in the front Always have a bed attitude Guys in the back Are great I bought one brand new car there Never give I want the motor world The service manager quit screen Dodge And most of the guys I'm screen Dodge R up motor world I talk to a manager Name ray The but the car the same day

Poor customer service in the service department, most especially the heavy duty truck center. Left my truck to get fixed while on vacation and they couldn't get to it in a weeks time despite an appointment.

We took the Jeep in for a routine oil change. The person to talk to in the service department is Kurt. If you have an issue he will get it taken care of one way or the other.

Very untrustworthy dealership. First the salesman. They will say and do anything for a sale. Do not trust them. I left and bought elsewhere where the salesman was more accomodating. Second the service.My vehicle was brand new and under warranty. This dealership tried to say the problem was from something I did. I left and went elsewhere and the other dealership heard of similar issue and repaired it under warranty no questions asked. Stay away from this dealership.

The modern world says they offer good customer service, but most fail due to the fact that they only care about the bottom line. Phil Santiago really does offer great customer service by going way above the call to duty. He calls to make sure we are totally satisfied with our purchases. We in turn, refer our family members to him to buy their vehicles. Phil is a bright star in the world of cut throat sales tactics. He brings back the old way of doing business, which is a very rare thing to see in todays business world. When he sees you, he asks, "how are you," and reaches out to shake your hand. But the difference with him is that he really does care how you are doing and feeling. I never though I would ever meet a salesman like him. We will continue to buy our Jeeps from Scranton Dodge/Chrysler/Jeep due to his great customer service.

On my visit to Scranton Dodge for a warranty fix we were treated great by Mr. Weiland had my car done and on my way THANK YOU Mr.Welland

The sales team was very helpful thought out our purchase. We will definitely be back when it's time for a new vehicle.

Bought a used jeep from them and love the jeep and John and rich great guys will be back again

Came in for a new lease. Salesman Jim O'Malley was down to earth and helpful with absolutely no discernable hidden agenda. He found me my vehicle, gave me a great deal out the gate, and had me approved within an hour. The experience was smooth from start to finish, and I couldn't ask for much more, honestly.
[Expect updated review after my experience with service department in the future]

I just wanted to say Clint Bednar is really great service advisor I was having a lot of problems with my Jeep renegade and he bent over backwards to help me out and he knows what he is doing he is a awesome guy so if anyone needs service done for anything go and see Clint at Scranton dodge

Just bought a 2019 Ram 2500 HD Saturday 8/15 . This is our 5th new vehicle from Scranton dodge in 9 years . Bill Adams has always been our guy . 1000% no bs and always honest and gets it done for us thank you from Kryssi and Dave.

Phil Santiago and Tom Brenholts provided me with excellent service. Highly recommend!

Great selection, great prices, great deals. Frank, Josh, and Ray went out of their way to accommodate us and to make it possible for us to drive away in our new Jeep Summit. We are customers for life!

Frank was amazing!! Give him a call to schedule an appointment to get the first class service you deserve!!

My friend and I visited Scranton dodge for a car she had no expectation of getting approve since her credit was below 600 however we met with phill , who was referred To as by a close friend . First of all let me say he was absolutely great . He made sure the process was stress free and easy . I would recommend him to anyone . Phill is amazing . Will definitely be back for more cars .

I bought a Dodge Challenger and love it!!! Worked with Frank and David and they were awesome! No hassle very quick process and I couldn t be happier. Definitely recommend. Thanks guys! :)

For over five decades the team (family) at SDCJR have faithfully served my entire family. Matt, Ray, Morgan and the rest of the folks at SDJCR take every opportunity to make sure their customers (see, family) get everything they deserve. Anybody can sell you a car, but it takes a dedicated team that has passion for the long haul like these folks do to make sure you are entirely satisfied from sale through the whole ownership experience/every time. Today I drove off in my 16th vehicle from SDJCR and I can't tell you how thankful I am. SDJCR helped me get a car that almost no other Dodge dealer ever could. As I row gears in my Hellcat I have confidence that the SDJCR family has my back. Grateful and see you soon guys.

Absolutely awful service. Not once but twice. Will never ever go back or recommend anyone to them. They had my Jeep for 5 months and refused to put a transmission in it, saying they needed permission from Chrysler to do it. It takes 5 months to get an OK from Chrysler?? Pathetic.

Unfortunately, I had another disappointing experience at Scranton Dodge. The worst part is every time I go there s an issue and the few times I ve gone, there are other customers needing service who report having issues and problems. I couldn t wait to start with Jeep; however, for the last year 1/2 my experience has been nothing but unsatisfactory and frustrating.

we just bought a 2014 cruze. Phil was amazing from start to finish. most of the sale was done via emails and phone. never once did we feel rushed or pushed into a car we werent happy with

Stopped in unannounced with a 2015 Jeep Cherokee Fleet vehicle, the Nav screen had frozen and the 4 way flashers had come on seemed simultaneously and I was not able to correct either. I was directed to Melissa by one of the technicians. Melissa was also able to determine this particular vehicle required a computer update to correct a different mechanical issue. Melissa was able to get a technician to check out the vehicle and update the onboard computer rather quickly. Melissa and the technician both took the time to review with me the issue with the flashers button possibly being turned on by the installed tablet ram. The Nav screen evidently reset with the computer update. Thank you Scranton DCJ.

Very friendly staff, easy to work with. Does their best for lowest interest rates !! Definitely will be back

I personally worked John Epp and the overall experience was smooth and hassle free. I have been to other dealerships where they continuously try to push vehicles and packages on you, not here. He took the time the to see what I really needed out of a vehicle and helped me get into a vehicle for me. I will be sure to make this my first option when I a back in the make for another vehicle.

Friendly courteous they seem to give you the best deal right out of the gate I bought a new truck from them single cab wasn't satisfied because I have a family couldn't really do anything with the truck besides work went back couple months later got an extended cab they really treated me well

Bones is great takes great care of my truck he is the only one I let work on it.

Every single thing they do is wrong. Everything about the place sucks. The service is horrible. They re best technician left hoses off of my air box, didn t assemble it correctly, and left bolts loose on my brand new Jeep after it blew a radiator. Just gave them a vin number because I needed a wiring harness to haul a trailer and somehow, someway they ordered the wrong one. I will never deal with this dealership again. They are shameless about how bad they suck. Their reputation has been like that since I started driving. I should ve listened but I didn t realize how hard you can make it for somebody who bought a brand new vehicle off of you.

Purchased truck in Oct 2014. It's New Years Eve and I still do not have my title or license plates. Part of this is due to inspection paperwork but the letter I got today was purely the unprofessionalism of the dealership. I got a FedEx package hoping it to be my license plates instead I got a letter saying this:

"Our many attempts to acquire these documents for you have failed due to issues with State of Maryland's requirements which we are not able to meet."

So if a dealership that buys and sales cars everyday can't get a car registered, how do they expect me?! I talked to the dealership multiple times during the last couple of months so they have my number. No phone call or nothing, just a letter saying figure it out on your own because we can't.

Took my 2014 Challenger in for the first oil change to the Scranton Dodge Express Lane. As always I received excellent service. Justin handled my information and was very informative and professional. Mechanics were also very thorough. Would highly recommend using this service.

Treated me great in service. My 4wd was making a weird noise and they took great care of me.

I couldn t have asked for a better experience at a dealership. Everyone was so nice. Phil Santiago was my salesman and helped me find the perfect suv for me! I never felt pressured at all. I would definitely recommend this dealership!

Phil Santiago sold me my new Ram. He was an incredibly efficient salesman and went above and beyond to help me out with my time being so limited. He had all the paperwork ready when I arrived and gave excellent service. I highly recommend Phil and Scranton Dodge if you are looking for a new vehicle. Best experience I have had purchasing a vehicle! Thank you Phil!

Do not, I say, do NOT go to Scranton Dodge. The salesmen are rude and don't care about your or what you're looking for, they just want the sale. The worst part is the owner, Mark. He is the rudest and most stuck up self centered car dealership owner I've ever dealt with. They treated my family like garbage. If you're looking for a used car or new car or even service, DO NOT GO HERE. Coccia Ford took me in, found what I was looking for, did me a great deal, and gave me awesome upgrades and warranties. I even contacted Chrysler about Scranton Dodge and they even know about their problems. Therefore, DO NOT GO.

Eric is very enthusiastic, I made several calls to him today. I am traveling over an hour to purchase a recent trade-in. I asked for more photos and Eric had them e-mailed to me within five minutes. I am also in sales, I understand the commitment to customers is #1 always! Great job Eric! My wife and I will see you soon, looking forward to driving home with our new/used truck.
Thank you.
Jim and Jody Harder
Binghamton, NY.

From the little I have worked with Sales they seem amazing. However the service department deserves less than 1 star. While sitting inside I could here multiple conversations workers were having talking bad about the customers making fun/mocking. Amy one of the customer service agents is insanely rude. My car is a 2015 and I have had to get it jump started 9 times in the past 9 months after it abruptly shuts off In the middle of running but according to Amy there is nothing run with my car. When I get in a car accident and get injured because of it I will be sure to mention her personally in the law suit.

Repairs made to our Charger we had a little FUBAR but they fixed the problem and we found our if we had told them what we did it would have been fixed the first time

I took my jeep Commander there, I had no clue what was wrong with him. I was greeted by Michael Dutkiewicz, who was very professional and fun. Michael, listen to me, relayed my concerns to his team who in turn got the job done efficiently and at a respectable cost. Thank You.

PATHETIC! Called 2 WEEKS AGO to get a airbag recall done gave me the run around (vin number and recall parts number) its a airbag recall. They cant schedule me on saturday only mon thru friday 8 to 5 (i have to take a day off? Really) . They told me they dont have the parts (air bag recall parts really you dont have them )and they would call me when they get them(not in yet?). Im still waiting to be called. Poor customer service. If something happens in the mean time im sure my lawer will be involved.

I received immediate and exceptional assistance from Scranton Dodge. Bryan helped with all of my needs and questions. He was readily available and was kind and professional. I am pleased with my decision to go to them.

Great Staff... if you are looking for a car/truck ask for Josh.

This is the third car that I have purchases from this dealership Everyone is super friendly! My salesman found a vehicle to fit all my needs . The process was quick without any hassle. I will absolutely be going back for my next vehicle . I would recommend this dealership to anyone.

I love my new car. Salesman Scott is very professional and worked out a great deal for me. Highly recommended!

They have cars. I needed a car. I got a car. They got money. Everyone's happy.

Scheduled appointments and it still takes 2 hrs for an oil change. REALLY!! Jiffy lube is quicker and NO appt needed.

Never in my life did I deal with such a great salesman. Chris Montagna is truly one of the best kept secrets in the car dealer world. A young gentleman that is truly an asset to Scranton Dodge.I hope they can keep him because in three years ill be in the market again, and i will only take the trip to Scranton if Chris is still employed there. Thanks again Chris, for your exceptional service!! CJW

Service Dept: I'm always hesitant when it comes to dealerships and especially repairing my vehicle as I have not had the best experiences in the past.

I called with emergency electrical problems and spoke with Amy. Amy made sure I was scheduled for first service the following day; I was lucky enough to deal with Tiffany at 7:30 in the morning who was kind, courteous and understanding. Tiffany and the whole service staff went out of their way (literally by driving to Stroudsburg for a part that was on "back order") to help and expedite my repair. They service department had my part picked up and installed into my vehicle within hours.

I'm so grateful to Tiffany and all Scranton Dodge Service Department for the courteous and prompt service. What a change from my past experiences. THANK YOU Tiffany and the whole staff!!!

Purchased a pre-owned Honda Fit a couple weeks ago and am incredibly happy with the experience. My lease was coming to an end with another dealer, and I wanted to purchase a used car this time around. I wasn't looking forward to the car buying process, but this place made it easy and I never felt pushed. My husband and I were greeted when we walked in and test driving shortly after. Shoutout to our sales rep, Fred Langenhop! He was friendly and patient, letting us explore the vehicles at our own pace. We were also able to get the monthly payment close to what I had been paying on the lease. I recommend here if you're looking to buy a car in Scranton.

Great dealership. Chris took care of me, was very friendly made a personal and professional experience. Got me in my dream car faster than any other dealership. Definitely will be recommending.

I had an incredibly positive experience at this dealership. I worked with Bill who I feel went above and beyond to help me with a very unfortunate situation. He was patient, kind, very accommodating over the course of two days. I felt very comfortable with him as he made multiple calls and finagled the best possible deals for me within my budget. I couldn't be more satisfied with his expertise and service.

All the Staff was courteous, professional, and prompt. I highly recommend them!

I found myself in a position with a car that I didn t need, and that I was underwater on. Jim and his team treated me very fairly and gave me the best price they could come up with, making it as painless as possible. They did this even though I was not ready to buy a car right now from them, which says a lot. I will absolutely be making them my first stop for my next car purchase!