Stopped in unannounced with a 2015 Jeep Cherokee F...

Stopped in unannounced with a 2015 Jeep Cherokee Fleet vehicle, the Nav screen had frozen and the 4 way flashers had come on seemed simultaneously and I was not able to correct either. I was directed to Melissa by one of the technicians. Melissa was also able to determine this particular vehicle required a computer update to correct a different mechanical issue. Melissa was able to get a technician to check out the vehicle and update the onboard computer rather quickly. Melissa and the technician both took the time to review with me the issue with the flashers button possibly being turned on by the installed tablet ram. The Nav screen evidently reset with the computer update. Thank you Scranton DCJ.