We have used Scranton DCJR for service on both of ...

We have used Scranton DCJR for service on both of our vehicles for years now. We are usually satisfied with the work done on our vehicles but, at times, the service experience left a lot to be desired. The wait times for drop off/pick up are long and difficulty making appointments (it's not unusual to reach voicemail during business hours) can be frustrating. We have always been treated with respect, but at our last visit our service adviser Clint Bendar went above and beyond to make us feel valued. He got us in and out as quickly as possible at drop off and pick up, as well as thoroughly answering our questions and making sure we got timely updates during the entire repair process. His dedication and friendly demeanor made for a great experience.