Fantastic resort. We chose this hotel for a staycation, living just 30 mins away. However, being here really does feel like we've traveled much farther away. The pools and beach club are first rate. Access to TPC Sawgrass is a completely different level. The villa we stayed in was perfect for our family of 5. Plenty of space to relax. We can't wait to return!
Top notch service, everyone willing to go the extra mile!
Beautiful grounds, great service, very dated rooms.
It's the home of the PGA tour. How bad can it be? Actually, it's very nice. Alice and Pete's is a great place to get a drink and recount your round.
AC didn t work
TV was working sporadically
Sheets did not fit the bed
Towels were poor
Shower extremely dated
Room in need of makeover
Not up to Marriott standards
Excellent customer service. Staff went out of their way to accommodate and help our family celebrate an important event.
Beautiful venue for a wedding! The food and service were fantastic!
The Best, everything from staff to the facilities, the Best!
Best service and experience, much more than a hotel.
Good resort with great beach access. Service was better than average. Upkeep and attractiveness of the villas was so-so. Spa was amazing. Worth a second chance, maybe in the hotel rooms next time.
I sleeped in a villa and it was so good. The villa was clean and housekeeping kept the room clean. I ordered room service and they treated me wonderfully.
My family of 7 stayed in the 1300 Villas, so our experience is based on a combination of Commons areas and the Villas as follows:
PROs: designated Hotel beach area w cabana & pool, shuttle to hotel beach area, 3 pools, play area w games; very close to JAX beach; beautiful interior hotel & grounds! Friendly-helpful staff; Very fast maintenance and housekeeping services.
CONS: Villas are not as nice (seems they are pushing families/kids there), No grill outside, no way to cook anything inside except kitchenette microwave; no hard coffee cups provided/no bowls, tiny fridge/coffee pot, terrible sofa sleeper, bedroom stays warmer than main area/LR and no ceiling fan; magnetic key cards perform horribly; shower curtain bar installed wrong leaving a foot open curtain on each side so water makes a mess; bathtub faucet plate came off; ungodly expensive food-drinks; Laundromat facilities is in another villa, a long walk away and charges for soap AND use of washer AND dryer, separately; no hot tub, jacuzzi, sauna, steamroom.
I m only at this place because my school chose it for the event. My experience this week has been some staff acting like you re not worth their best service or attention. I booked a king and got whatever these so called double beds are. They re basically a few inches wider than a twin. No microwave. I went to have a bath and there was no stopper for the tub. I went to the desk to have this resolved and was assured it would be. EIGHT hours later when I returned there was still no stopper. I called the front desk and she tried to give ME an attitude about it and a deal with it response but I refused to let it go and she said that she would try to see if they could take one from another room that s unoccupied. This was after 4 phone calls. Just freaking get one and have it installed. Bottom line? That woman has zero intentions of making sure my tub has a stopper. I called one last time only now I m irritated. Finally after 3 visits from the amazingly super nice maintenance man, I was told he would ensure I had one the next day and he delivered!
I don t care why people stay here or if they get a discount from the organization, there s NO reason to act like I m not a priority as your guest. So the last evening there I went to ask about the check-out times. The girl behind the desk was small, wore glasses, and was super sweet. She said I could do check-out that evening and not worry about it the next day. And to tell others. So either this was a joke gone wrong or someone seriously misinformed her... I went to do just that. I was greeted by Peter and Melissa. Peter informed me I was wrong and that s not how to do it and I misunderstood. Lemme tell ya, I speak English and can confirm I did no such thing. Was the info wrong? Obviously and I accept that, what I don t appreciate is being told that I m wrong and incapable understanding someone. Not a moron. I was annoyed because I was trying to tell him that this is what s being told to guests. He literally just repeated himself slower like I m an idiot. I stopped when I realized this and walked away and see Melissa laugh and roll her eyes. Uhm, no. I don t care if I did misunderstand, you do not treat a guest this way, ever. I did address this with management a couple of hours later to let my attitude cool off but I doubt it ll really be addressed. Most of these things aren t. Next time I m just going to stay somewhere else should my school book here again.
Great location and the layout of the rooms overlooking the landscape was spectacular
Very nice golf course. Pretty hotel. Downstairs ballroom for conventions could use a remodel.
Had a tremendous time! Little bit pricey but well worth the money. Family had a great time!
My wife and I stayed in the villas in July and again in August ,and we can not say enough good things about the awesome time we had at this resort!! Everything was top notch!!! During the August stay, we were apparantly mistakenly booked in to the wrong room ,due to the parking area undergoing some paving and e-surfacing, not only did the manager Christopher right this problem, allowing us to stay in the room of our choice, but he also went above and beyond the call of duty ,with regard to correcting another minor issue that occured during our villa stay!
This resulted in a hotel credit being issued ,which made my wife one HAPPY lady!!!! Our intended 2 night stay also turned in to a wonderful five night vacation instead , thanks to Christopher!!! He was really great! We will never stay anywhere else when visiting this area again!!! Incredible resort with best manager and staff ever!!!!
The scenery and atmosphere of the lobby lounge are great. From the bartenders to the water view, this is a luxurious venue for drinks with friends.
This place is beautiful and we loved having the kiddie pools for our 2 year old daughter. The stay was great!! Hope to visit and stay again
Enjoying adult beverages swathed in sunshine at the Bourbon in the Lobby Bar.
Very nice well kept resort. No complaints about rooms and service. Everything was clean and looked newish. The only downside is that it is about a mile from the waterfront. Would recommend.
First class place. Great accommodations and amenities.
BED BUGS!!
Stayed here or attempted to stay here after a football game this past weekend. After doing a late checkin around 9pm at our villa, we realized that one of the beds had a bug in it. After further looking into it we realized there were bed bugs in the room!!. Called the hotel front desk immediately and unfortunately they were fully booked and couldn t give us another room. I m not exactly sure how hotels work especially with these types of situations, but we were offered either staying in a smaller room for our party which wouldn t have fit us or the other option of a full refund.
Very disappointed on the whole experience as we ve stayed here before and after encountering this issue there was nothing they could offer to avoid leaving at midnight after a long day. And even after speaking with the manager a few days later, they didn t offer anything that would ve made the experience any better and only apologized for not being able to do more.
Marriot is one of the better brands overall but this particular experience did leave a bad taste not to mention avoiding this hotel in any future stays in the area unless my feeling changes about how they take care and protect theirs guests in situations out of their control.
Hopefully this was a one off, but had to share the terrible experience.
The resort was lovely! We stayed in the villas with our dogs. It was super easy to check in and find our place. They had a great shuttle service, but it wasn t very clear how it worked. So I just called the front desk and she said she d send the shuttle our way. Very convenient!
There were a few issues...
#1: In order to get to the villas, you have to go through the gate. The lady at the front desk told me to use my hotel key, but that didn t work. You have to press the silver button for them to let you in and out. Kinda confusing...
#2: The hotel room was not cleaned properly. The bathrooms were kinda nasty... and things were outdated and needed to be replaced. The closet doors wouldn t shut and it looks like their had been damage to them.
#3: They do provide poop bags for dogs or place to dispose of it. So we had to get some grocery bags to use and throw it in the trash can in the front which was kind of weird...
The resort was awesome!! Rooms were very nice and spacious. Wide variety of water activities. The staffs was respectful plus very accommodating..
What an amazing property. Elegant, sophisticated, and also very modern. TPC golf just down the way. Swimming pools, full service spa, bar, Starbucks, and restaurant all on site.
Really nice hotel. Staff are pleasent and the grounds are beautiful. I felt relaxed the moment I walked in the front doors.
Overnight guest for 3 days. Shuttle drivers drive to fast.
The meeting place was very nice and clean. Easy place to do business
Absolutely love the breakfast here, you get your omelettes custom made and they're SO good, like one of the best omelettes you'll ever have. Staff is very friendly too
Went to Vernon's. Excellent food. Alban is a excellent waiter.
Great staff and fantastic view from the room. Many different things to do in once location. I would love to stay here again.
Great resort for golfing, and nice views. The ocean club is nice, but the beach is not very nice.
Very disappointed in the actual hotel. Checked in and was happy to know I was on the first floor for work... but The room has no full length mirror, but there is the word "mirror" on the door... so the room was obviously in a state of disrepair. The toilet seat is cracked in two places, shower curtain wrinkled and stained. I was surprised because this place is a notable resort. The housekeeping staff never cleaned my room the first night, and when I called they said they saw a privacy sign on the door. There was no privacy sign.. too many other things to list about the actual room. As far as the staff goes, they are kind and professional. They could not change the room because the hotel is booked. Not a resort feeling at all. I think I just didnt hit it right!
Stayed here for my birthday weekend. Overall a great resort. They have a convention center, so if you are planning on vacationing, make sure no big conventions are happening. Restaurant and bars were great and plentiful. Plenty to do at the resort, with an easy shuttle to the beach. Would love to come again.
Very nice hotel. By far the most beautiful I've ever stayed at. Self-parking requires a very long walk and pizza places will not deliver here. But there's a Starbucks inside and a restaurant.
It's a good place for events. I have attended two work parties in this place and it is one of the favorites for our company. It has a lot of space, good food, and it looks good.
My granddaughter left 4 4small bags at the check in and was charged 5 dollars each to give to her guests the bags the bags 4 by 10 in they were welcome bags for her wedding SO SAID
Wonderfully maintained and beautiful grounds and very updated and stylish rooms
Beautiful, big. The bar needs to learn how to make a proper negroni. 1:1:1.
Amazing one! Very nice one. Stay and experience, both was great! Try golfing at swagrass. One of the best courses.
Great service, but the villas need to be updated. They are in the middle of renovations, so hopefully they're next.
Attended a convention here and stayed in a very nice condo. Staff was very nice and always greeted you with a smile. Convention food was good and service was great. Room had a few maintenance issues but not a deal breaker. Over all I was very satisfied with the experience.
Words can not describe sawgrass. You have to just go there
We had dinner and drinks at vernon's in the Marriott ...fabulous food and top shelf drinks we had an amazing time
Recent stay at this resort on the villas. Enjoyed everything about the stay. Breakfast at the hotel to the 2 pools that were both great for me and my family. I recommend the villas as it gave us the room to have guests and enjoy a different experience vs a hotel room. Great stay and hope to enjoy a stay again at a future date.
Beautiful property, tons of stuff to do. It is a real resort.
Definitely a place to relax and enjoyed everything resort had to offer
Charming, quaint resort. Excellent place to host an event. Friendly staff.
Wonderful place to relax, recharge, and have great food.
Weekend get away with my wife was an enjoyable experience here. The staff and service was superb, reasonable pricing and fun place to kick back.
Rooms are nice. Staff needs a little more coesion. By the way there is a courtesy shuttle to TPC not mentioned anywhere.
As far as a place to stay, the Sawgrass Marriott was wonderful...lots of places to eat and drink (albeit a bit pricey....happy hour at the Pub is a good deal) The staff were exceptionally friendly and helpful. And I really like the way the upper and lower lobbies were arranged into small conversation and activity areas.
However, it was not a great place for a conference as meeting rooms were inconvenient and had light fixtures that presenters had to dodge to avoid concussions. Another large room held two presentation sessions with only a small room divider between. It was difficult to attend to sessions as you could easily hear next door. This was remedied the next day. The one shining factor at the conference was the excellent Saturday dinner. However, I learned it was $145/person. So, great place for a family vacation if you can afford it), not the best place for a conference.
Great hotel!! Treated first class from the moment I pulled up to the front doors. Shuttle takes you to and from the hotel's private beach. If you're a golfer, you'll obviously love this hotel.
Wonderful please don't book through Priceless call first to get deals on packages
The biggest disaster ever !
From the minute we arrive everything was a problem. We changed rooms three times in approximately five hours. First room didn t have a bathtub ( like we requested ) and phones did not work. Second room, the heater was broken and was freezing cold in the room, toilet was clogged, and bathtub water didn t drain down. They put us in the third room where phone was not working, faucet was broken, no water pressure so we couldn t even take a bath. All this happened in the New Year s Eve, all our family were so tired from moving from room to room, so we canceled our New Year Eve plans and went to sleep at 10pm. Next morning I woke up with huge itching and bedbug bites allover my neck and chest.We also find out we needed it to change the room again, because they couldn t fix the phone and they didn t have the part to change the bathtub faucet. We had travel all over the world and we have never face such an inconvenience in any of the hotels we stayed before.
On top of all this miserable people working in this hotel , having attitude like somebody s force them to work there. We decided not stay there any longer, we packed and left the very next day. We will never ever come back to this hotel again. We highly do not recommend this hotel to anyone !
CONS:<br/>HIGHLY DISAPPOINTED!!! First off! The hotel over booked, so my family did not receive the proper room accommodations we made reservations for! We were suppose to have 2 connected rooms, one for the adults and one for the kids. Instead we were put in one room with two double beds. The room itself is set up extremely poorly! There is no table, just the desk, ZERO places to hang wet towels and bathing suits. Yes there are small towel racks but the bath towel will either hang down to the floor or on the toilet. The light switches are put in ridiculous places. The bathroom switch is behind the door and to control the light on the head board you have to turn on a switch next to the door. There were eight dead wasps on the floor by the window and hair on the bathroom floor. I question when the last time the room had been vacuumed. The food was good. Not anything special just good but WAY over priced! For the amount of money we spent on rooms and food this "resort" (HA) it was extremely disappointing! We will not be back and I will share my thoughts with others so they don't waste the money!<br/>PROS:<br/>Staff were all very very friendly!!! They made all the other frustrations tolerable.The pool was a great place to spend all day with the family and there were plenty of activities to keep the kids entertained! Even though I was frustrated the entire time, my kids had fun. It made the days enjoyable as long as we weren't in the room!
Place had amazing staff they were professional and sharp,the decor was beautiful and the scenery was absolutely picturistic. The prices were reasonable considering the area and the place, I want to come back again.
Lovely location for enjoying Florida's coast. It was a great location for a conference, and the environment they've created was very nice.
Disappointed. Could be a great resort. The housekeeping left trash and trays for 5 days outside their room or closet. Gross. The front desk staff was excellent and the bar staff was fantastic.
I love this place. It was my first time going, after this experience I'm gonna start coming once a month. My service was a 80 min massage. Once u book a service you can enjoy the facilities. Miriam was my masseuse and is was amazing...
Overall good experience. I got a good last minute deal online, otherwise it would not have been worth it.
The place is just beautiful everything was great about here with food and people the scenery
We booked a one bedroom Villa and the room we were put in was about the size of a motel room with the tiniest bathroom. Room is outdated. No luggage rack in our room. No safe. No counter in the vanity sink. Where the heck are you supposed to put anything! I have no idea what the main hotel rooms look like but this "Villa Suite - King, 1 Bedroom Residential Suite, 1 King, Sofa bed, Nature view, Balcony" room is not what at all as described on their website. Take a look at attached photos. Don't be fooled by the lobby. Our room was in the 1500 block villas.
Update:
So we moved to a room in the 1100 block. This is what I was expecting. Really nice room. It's like an apartment with a bedroom and a kitchenette with a huge bathroom. This is a huge difference from the previous room. I updated my review to reflect this.
Poor experiences throughout stay from minute we drove up. Valet service was confused and disoriented - at times I noticed either pieces of luggage or key just sitting out in open where anyone could take.
As a Marriott Reward Member, they could not get my points credited to my account after confirming upon reservation and while checking in. Since this was a business expense, it made it a hassle to expense as I could not go online and get receipt for stay - with the additional hassle of having to do a "report missing stay".
As for the hotel, service at the bar and restaurant was poor. I tend to give people benefit of doubt, but when it's consistently poor, there must be a bigger issue.
Maid service was sloppy. Often not stocking amenities or other issue.
I rarely have time to write reviews, and do so when either very good or very bad. This was very bad.
The only redeeming quality (and thus getting any stars) was that is was a beautiful golf course and had nice facilities.
