BED BUGS!!

BED BUGS!!
Stayed here or attempted to stay here after a football game this past weekend. After doing a late checkin around 9pm at our villa, we realized that one of the beds had a bug in it. After further looking into it we realized there were bed bugs in the room!!. Called the hotel front desk immediately and unfortunately they were fully booked and couldn t give us another room. I m not exactly sure how hotels work especially with these types of situations, but we were offered either staying in a smaller room for our party which wouldn t have fit us or the other option of a full refund.
Very disappointed on the whole experience as we ve stayed here before and after encountering this issue there was nothing they could offer to avoid leaving at midnight after a long day. And even after speaking with the manager a few days later, they didn t offer anything that would ve made the experience any better and only apologized for not being able to do more.
Marriot is one of the better brands overall but this particular experience did leave a bad taste not to mention avoiding this hotel in any future stays in the area unless my feeling changes about how they take care and protect theirs guests in situations out of their control.
Hopefully this was a one off, but had to share the terrible experience.