Sarenza Review

I have been ordering for a long time and have never encountered a problem. But there, delivery problem with a package that "sleeps" in one place. So, I called your services for explanations. The counselor tells me that she can do nothing for me, explains the procedure. She does not listen to my words and recites me the internal procedure as a lesson learned by heart resembling a parrot. She informs me that if I do not follow her words to the letter, I will not be reimbursed. Tone up. In the end, I did his research. Thanks to the postman, I was able to get the person in charge of the sorting center to whom I explained my problem and who found the package. This affair lasted a total of 1 hour 30 minutes and what is lamentable is that this work should have been done by your teams !!!!!
The package was intended for Mother's Day and this in the Province
In short, alone in the world for a problem that should have been managed by your departments
Shameful !!!!!!
Sarenza is great when no worries! To meditate in your services.

Commercial service such thanks to listening soft voice respect the top. And I highly recommend Sarenza at 1M percent !!! Thanks thanks
++++ bonus codes Wonderful Awesome !!!!

It's good when everything goes well, but difficult enough to reach someone if there are any problems.

DO NOT BUY FROM THIS ROT COMPANY! On google ad they clearly indicate "free shipping" and as soon as you want to order something on their site, it suddenly says, free shipping after 50 euros. You can't make something like that. This is flashing customers and drawing them to your site. I know very well how this business works and I am disgusted by such scammers who cannot work honestly!

Pitiful !!! I made an order and I receive shoes already worn by someone with dog hair and hair ... the shoes were stained with foundation also on the laces. After that I contact the service and there I am just given a 30% reduction. What idea since when we allow ourselves to treat people like that? Please never order on this site. I do not hide my identity I fully assume my speech and do not hide my name. The customer service lady tells me that she can't do more .... 30% for a pair at 50 euros.

Very satisfied!
Sarenza is a benchmark in terms of shoes!
I really have nothing to reproach them for (apart from the fact that the promotional codes only work on a single order, except, sometimes, after reflection, I really want to add other pairs but a little expensive without the reduction ...)
Packages always received within 24 hours, refunds or exchanges are made without bad faith.
Customer service is attentive and respectful.

Sarenza lies! Delivery in 24 hours is FALSE! At best you will have an email within 24 hours telling you that your order will be late! Every 24 hours, there will be a reminder of this delay! Meanwhile, your account is debited and your shoes never arrive!

3 orders placed and 3 delays! Sarenza, YOU INFLATE ME with your incessant delays !!

On all orders placed on Sarenza I was lucky to be delivered only 2 times in 24 hours.
False advertising delivered in 5 days see 7.
Customer service who will answer you with apologies for each order.

Terrible business. Customer service unreachable and agreements are not fulfilled

"24h delivery", misleading advertising. They take 24 hours to SHIP the package after the order, then in the email we receive when it is shipped, they tell us that the delivery is "estimated" for within 24 hours. It is therefore not a delivery in 24 hours but in 48 (theoretically eh, I have not yet received anything !!).

For a Chronopost delivery, followed by my package impossible, they had to crash by typing the shipping number. When we charge 6 for delivery costs, we make sure to offer a correct service to the customer.

So it was my first and last order at Sarenza. Roll me over once but not twice.

Very bad customer experience.
Customer service difficult to reach, you are told that you will remember but no.
The worst Sarenza ships my package with missing items and refuses to reimburse me.
The weight on the colissimo label is completely different from that communicated by sarenza proof that my order has not been completely shipped.
You say that we all shipped under hearing ...
I started legal proceedings
Unheard of, I prefer to place my orders on serious professional sites

A super welcoming site with ease of finding shoes by brand, color, size and even price. Often pairs in promotion. The brand is always attentive to these customers and in addition with the discussion service with expert customers, this is very practical in case of concern to find what you are looking for or in case of need for advice.

DIFFICULT TO OBTAIN REIMBURSEMENT,
the general conditions of sale indicate a refund in 48h:
If the return is made via Relais Pickup Chronopost, the refund is made within 48 hours after the deposit of the package in relay point
BUT IT'S WRONG !!!
Receiving nothing, I contacted the customer service who answered me:
Following your request, I inform you that the processing time of a returned package is now 10 to 15 working days after the date of receipt.
It's still very long, and therefore a big lie!
Finished for me Sarenza, customer for years, the site has changed and I do not appreciate !!

Woeful/nonexistent customer service. Ordered shoes next day delivery and after 2 weeks they did not arrive. No email or refund yet

As said below, when it goes well, it must be said too! for my part, I am (for now, in any case!) absolutely satisfied with this commercial site. Delivery has always been very fast (except Black Friday, but at least I received an apology email with a small reduction!), Returns are easier and refunds are quick. I understand that it does not go so well with all customers, but I just found it a little unfortunate that the dissatisfied, although they probably have a reason to be, are over-represented in the reviews.

Me, who is very trendy in fashion, I am served because I have all the fashionable models on the site and especially regular offers to take advantage of my favorite brands at the best prices. Thank you to customer service I give you a little wink because I had a small problem with my last order and I had a quick response so problem solved quickly by going to the chat. Well done I recommend

My Tropeziennes sandals broke after being worn twice. Since July 13, no feedback from customer service!

Very bad (first!) Experience.
Shoe ordered on 04/17 with 24H delivery time announced.

It's been 9 days now and I still haven't received my package.

I had to move to 3 relay points, which were offered to me, to discover that they "no longer make packages".

Extremely disappointed.

Site to avoid, parcel received empty and sarenza refused to reimburse me.
Customer service that leaves something to be desired.

I returned a pair of shoes because the sole barely peeled off outside.
We are talking about kickers shoes.
I have photos of my shoes before sending them back on July 1st (proof of post) to avoid any questioning of the irreproachable condition of the shoes.
On 7/22, I received an email telling me that my shoes were sent for verification.
It is the 31st and I have no answer.
Which means no refund, no exchange, no credit.
What should I do? As I bought these shoes for an amount of 50 euros. This implies that the shipping costs are not reimbursed and therefore I already have a loss since only 44 euros will perhaps be reimbursed.
The little contact I had with them was pleasant by email but impossible to speak to anyone.
I guess the site is fine so obviously you don't have to go back.
In any case, I will no longer recommend on this site after solving this problem.

I got a refund for the price of the shoes on 9/7 by sending an email to another address.

I would have 0 star
Customer for many years, I would never order on this site whose customer relationship is execrable.
15 days without receiving a package expected for the birthday of my daughter and no refund because the package can not be found at their carrier Chronopost. As long as the package is not returned by Chronopost there is no refund even if you are not for nothing. 100 euros stolen and customer service trained to mechanical answers.
When we see the service Amazon or Zalando they should change their process. When we treat a customer who orders regularly and has already spent thousands of euros at home, we pay attention to the customer relationship. In the meantime, I think to file a complaint for theft.
A board run away

Does SARENZA make HARASSMENT concerned when in its accounting, blatant errors are prejudicial to buyers?

Hello,
I did not want to take account of the opinions of other users "Sarenza" but I should have !! Order placed on May 20 and I just received an email telling me that I would be informed in 24 hours !!! False advertising order within 24 hours it's at your place and well no .... and obviously no possibility to cancel ... This order is a gift ... Big DECEPTION ..... 1st and last time I will order from Sarenza!

Sarenza est une arnaque !!!

Great drama!

Great drama, again a foreign company that is trying to establish itself on Dutch soil.
All shielded, Dutch telephone number and an Nl e-mail address with PO box number and just sell money.

Providing service is not an option, thinking along is impossible, playing hide and seek in the event of problems. Packages disappear like snow in the sun and they do not make repayments.

Do not order here and they are not that cheap, just go to the store that saves you hope.

Very disappointing service from Sarenza this morning. The company refused to add an item to my order. It disappeared from my cart when I went to pay, but reappeared on the site soon after. It should be possible to add to my delivery without my having to pay a second delivery fee, but this request was refused, as was the request to speak to a supervisor.

I bought a pair of shoes for 90 , it got damaged after wearing it 3 times. I contacted customer service, I expected quality service from a group like this and well no, very disappointed. I am asked to repair the shoes when that would not solve the problem. I am still waiting for a response to my 3 emails ... a refund? An exchange ? No answer. I am shocked, I have never seen such poor customer service and yet I do a lot of shopping on the internet. I'm still waiting..

LIE on 24H delivery. I ordered my wife's birthday gifts on the site with a delivery saying 24H and I received nothing. It's been 6 DAYS now. It's a shame. Telephone customer service is hard to reach. Really disappointed. INSTEAD OF MAKING LONG-LENGTH ADVERTISEMENTS AND CASHING OUR MONEY THOUGHT A LITTLE CUSTOMER.

I have ordered several times, and have never had a problem so far.
So of course, sometimes the shoes are not suitable, but it is always the risk when you buy online. On each return, I was reimbursed quickly.
Outside sales periods, I often received my orders within 24 hours in Paris. When it is not the case, I always had an email to warn me of the delay, which was always a day (this kind of emails that I never had on other online sales sites , even when these were weeks late)

1st time I order, I send back for refund because there was an error on the color ... I do not want to exchange, I prefer to go directly to a store (it's much faster ...)

I ordered for my wife there is little, it is fast and effective. Thank you

Catastrophic service! I ordered shoes and paid directly online. Sarenza said that the transaction failed, but the amount was debited from my account! Now I've been waiting for 3 weeks (!) For a refund of the amount!

hello, it's been twice that I try to reach you (30mn on the phone) without success. I would like to know where my order made on July 20 is, especially that the sum was debited the next day.

Most deplorable customer service, I never received my order (over 100 !!) 4 weeks after having declared it still no return despite the so-called "investigation opened with the carrier" ', and even less reimbursement !!
I found myself having to find my shoes elsewhere, it is simply unacceptable !!!
TO FLEE !!!

What a worthless thing. Firstly, my order was not delivered on time, so I no longer needed the order and wanted to cancel. That was not possible, I had to send it back. I did that then. The PostNL website said it was delivered to Sarenza on July 1, but Sarenza said it still did not have the package on July 11. See if I get my money back ...

I'm still waiting for my money !!!!!
So I have neither shoes nor money nor answer to my various email.

NEVER AGAIN!!!!!!!!!!!! Big scam.
I would have to take a lawyer to settle this case !!!!!!!!!!!

My account was created yesterday and, in order to prevent any identity theft - dixit Sarenza - I had it closed today after taking care to cancel my order # 08973838. Ah yes, I forgot to tell you that to place an order with Sarenza, you have to show your freedom: have your order 'certified' by providing a fixed telephone number (not the mobile, the fixed eh) in order to be called back to verify that it is you who placed the said order. Do not forget to ask for a leave in order to patiently wait for Sarenza's call on the fixed line of your home and have your order certified . Then, only then, your order will be validated by Sarenza ... Making a transaction on your bank's ultra-secure website or, better, placing an order with Amazon or Zara will be much less tedious, believe me!

Customer promise to deliver in 24 hours not respected
However order placed at 7am and we receive an email the next day not to worry but that we will not be delivered the next day, we will be informed in 24 hours ...

Clear website. Lots of shoe choices at all costs. My orders always arrived quickly. Simple return.

When it is good it must be said too. Sometimes deliveries were out of time but most of the time it was more than correct

Twice I order on Sarenza, and twice that I have a problem: first time, I order white superga fabric, after two weeks, the soles take off, the laces split etc ... So quality more than mediocre: manufacturing defect or false supergas? I do not know. Last week I retry my luck, I order two pairs of the same shoe and a third pair different. I get one of the two identical pairs, the third pair but never the second identical pair: I am replaced by a pair of shoes that I had never ordered and which is not even my size yet the three pairs of my order were well debited. Result: obliged to return the package to the post office (needless to say that I received my pairs of shoes in boxes very damaged). It's been ten days since I returned the pair and I received an email explaining to me that they were evaluating the pair to know if they would refund it to me: the pair does not correspond to my order so I have the impression that they are dragging my repayment in length when it is their fault. Having to wait almost two weeks for an order refund online is a very bad customer service when we know that on ASOS for example the refund is done in three days.

I really like Sarenza! A very friendly customer service, offers us the possibility of payment in 3x, we find several little things apart from the shoes! By dint of ordering at Sarenza I accumulated a voucher of 70 that I could use on a pair of shoes from the new collection! The pair was 120 I got it at 50 ! You are at the top !

On your marks, feet, go !!!
Here I release a com to give my opinion on this site. It's simple I only order on Sarenza because I have everything: accessories, low-cost brand shoes, choice and plenty of regular offers and fast delivery. Even the customer service is top I got a feedback because not buying the right size I was on the chat it's faster I was refunded quickly. Thank you . I recommend this site to try you will see

Excellent, after several orders I am extremely satisfied.

Order received at another relay point and open package! Change deliveryman

1st time I order and I would never recommend delivery to them again supposedly in 24 hours and I still haven't received my order after 8 days, and when I call customer service they don't even know in how long I will receive it 1 st mail delay of 24 hours after another mail delay of 48 hours and 3 th mail delay of 72 hours service really nil and impossible to cancel the order time that I did not receive them

First order from Sarenza. I receive an email: please send us an ID and proof of address less than 3 months old.

What next ? A urine sample?

And obviously no secure means proposed to send them, we will throw it like that, by email, in plain text.

I know this will be like every other review. But it's true. They're a waste of time. Ordered it 3 days before Eid. They promised with 4 working days. Had to wear my old ones. 4 days passed and they emailed saying there has a technical fault and difficulty in shipping the items from the warehouse. One days later, email arrived saying the item has been shipped from France and should arrive within 2 days. Extremely poor service. Even the customer service representative, Katrina, said sorry, once the order has been confirmed, we cannot refund the money.

Impeccable nothing to say, wide choice and fast delivery, hot sales

Too bad there is no possibility of putting zero stars ....
Two orders placed two days apart on 17 and 19/12 never arrived. Without any real reason, the transporter did not go to the identified package relay and returned the packages to Sarenza. Since then, I am awaiting my reimbursement .... This is only activated when the items arrive at the warehouse. Unfortunately these have been in transit for a very, very long time.
The debit was made at the time of sending and not at reception. Practical for Sarenza who protects himself from the problems encountered by the transporter with whom the brand has made a contract. Chronopost and Sarenza pass the buck.
I have contacted customer services (Sarenza and transporter) a dozen times since December 19. I am always told the same thing "be patient". They are said to comply with the GTC but nothing is indicated concerning a failure to deliver. It imposes a deadline corresponding to that of my right of withdrawal but I am not concerned. Sarenza did not provide me with the items I paid for. I highly recommend this brand. The interest of the client is probably not their concern. A council flee.

Order: 17928636 in June !!!

If I could your 0 star I will! Order over 500 !!! I am told that the order is delivered in Chronopost, I call the customer service Sarenza who asks me a certificate of non receipt written and signed by my hand, with ID, something I do, after 20 calls to their customer services of mythomaniac (we promise to contact you by their responsible but we will never remind you !!!), I am told that the head of the logistics department refuses to refund me, while the delivery note that I 'm has addressed figure a signature that is REALLY not mine .... and the height I am asked for a handrail that I provide and TO MAKE THE CLAIM OF CHRONOPOST WHILE IT IS THEM! But tell me your RESPONSIBLE YOU RECRUIT them OR ????

A FUIR, SAY IT IS THE GROUP MONOPRIX BUT IT IS ABERRANT TO TREAT A CLIENT OF THE KIND! BELIEVE THAT I WILL MAKE YOU THE RIGHT PUB!

Not only did the order not arrive within 24 hours, but on top of that there was an error on the size. Obviously in the meantime, the size I had ordered was no longer available. By calling customer service, I was warned that there were concerns about this brand and it was possible that there was again a problem if I ordered the same model ?! I was almost invited to go to the competition ... What I did suddenly ... First and last time!

Despite the many negative reviews (also on other websites), I had ordered a pair of winter boots from Sarenza this winter. Why? Because I only found the boots in this version there for a fair price, I think. I accepted possible complications and no receipt of the goods or wrong goods.
However, the dispatch and delivery took place within a reasonable period of time. The boots fit in size and were as described. I was lucky this time!
I do not know if I will order from Sarenza again. My opinion is somewhat tarnished by some reports, hence a star deduction.

I'm trying my luck here, as the customer service refuses to answer me as well by email as by phone. Answer within 72 hours do you say? This is certainly ironic as your so-called 24h delivery times. I have been waiting 1 week for news of my order. If possible I would like to know what it is knowing that the payment has been debited but that Sarenza does not give the slightest signal of life. And if possible, could customer service answer me and not hang up on me after 10 minutes of waiting?
Best regards!

Having been scared I had wanted to place an order but given the price and the discounts posted I took the plunge! And I must say that I was not disappointed with the order received in 24 hours straight! Shoes in the right size (whatever converses a little big) but it is not disturbing. Others have not had this chance, but I think that during sales it is "normal" to have some delays given the number of orders ...

Order on November 27, announced shipped on January 29 ... January 8, the order is still not arrived! Lamentable!
I ask for the refund: waiting !!!

Very disappointed with the customer service. Does not respect the conditions of sale announced, refund more than one month after the return of the parcel. No excuse or commercial gesture on the part of the customer service, it is regrettable.

Hello, attention, remember to check your reimbursement if you return a pair of shoes: 3 months after the return I was still not reimbursed and would never have been if I had not made a request again! !!

For me it's zero star but we can not do it on GOOGLE.
I ordered a bag on the site, they delivered me a bag already used (a customer return) without dustbag or label. It is outrageous especially since I try to reach customer service for 1 week without sucks. SARENZA seems to find the normal situation and the fact of disrespecting his customers does not seem to bother this brand. Really to flee catastrophic SAV incompetent. Do not go to the site because the slightest problem the service will be absent

Impossible to have the refund, the parcel was returned on June 13 and received June 15 in Sarenza warehouse and confirmed by them. I phoned 5 times, left messages on the site and nothing. It is unacceptable that a refund takes so much time and I even begin to wonder if I will be reimbursed. But what I read about, other opinions I am not an isolated case! It is customary apparently .....

thanks for the opinions
that influence me not to order on this site

Customer service that contradicts itself, loss of my parcel back (waiting two months), CGV not respected! I put them in court !!!! Deplorable !!!!

Very good service and really fast thanks to the relay point which is next to my work ...

And especially cheaper when shop ...

To test absolutely ...

Very disappointed by Sarenza! I'm waiting for an order for almost a month. The customer service obviously does not respond to all the messages and when the problem finally seems solved, there is finally no continuation ... I was promised a refund that I still have not received ...

What a worthless thing. Firstly, my order was not delivered on time, so I no longer needed the order and wanted to cancel. That was not possible, I had to send it back. I did that then. The PostNL website said it was delivered to Sarenza on July 1, but Sarenza said it still did not have the package on July 11. See if I get my money back ...

Parcels sent to the wrong address and Sarenza refuses to reimburse me: customer service asks me to make a return (of a parcel that I did not receive, therefore) to make a possible refund! ... Impossible to '' obtain a satisfactory response from the account manager despite several discussions. Customer service is not up to par on this one, I do not recommend.

Communication is very difficult I have noticed. A reaction to a defective product can easily take a few days to a few weeks. Always as an excuse that they are understaffed. Reimbursement also takes longer than the agreed period. Never again for me!

I like sarenza too much, lots of big brands thank you

Awful customer service and company ! Avoid at all costs.

Fast delivery, fast refunds but many pairs ordered arrive with defects ... I come to believe that we are being returned the unsold products for defects. Pity.

Buying at SARENZA is a guarantee of Serenity ... Friendly customer service, Returns are free ... an Efficient site with smooth navigation ... a Zest of new products every season ... yes I have adopted this site with passion

Too bad we have to put at least one star.
Order placed, goods never received after three weeks (no wonder when you choose Chronopost as your carrier!). One month after ordering, still no refund. Customer service really not up to par, forced to make a request for mediation with the FEVAD. It was the first and LAST order from this merchant. I return to Amazon, there is never a problem at least, with this company.