I didn't enjoy myself at all. Was on my honeymoon and we expected to have a great time but we didn't. Our first room was small and the bathroom door kept hitting the light fixture, it felt like the light would fall on us every time we went to the bathroom. I also saw the staff put garbage alcohol into name brand alcohol bottles. The beach is small, really small. And the staff was rude.
Save your money and go somewhere else.
My wife and I just came back from a 5 night stay at Sandals Royal Bahamian. This was my very first time at an all inclusive resort, and my first time in the Caribbean.
PROS:
1) Variety of food is interesting. Teppanyaki, French, curries, English pub food, burgers, pizza, Italian, etc. all in one place. In theory this is a great thing and there wasn't a reason to eat off the resort.
2) The facilities themselves are well maintained and beautiful. Our room was very clean and comfortable. Housekeeping was very thorough.
3) There are bars everywhere, so most of the time your wait to get a drink was fairly short. Pours were very generous and bar staff knew how to make pretty much everything. Pina Coladas were our favorite.
4) The staff was very friendly! We never ran into anyone who was rude or dismissive. Our interactions with everyone at Sandals were positive.
5) Views are great and it's very pretty, especially coming from 20 degree weather in Michigan.
CONS:
1) Service is VERY inconsistent. While the service was friendly, the quality of the service wasn't always good. For example, when you check in at the resort, there are like 3-4 different people asking you who you are and trying to get you oriented to the resort. It's very confusing and kinda sloppy. This theme carried throughout the resort. Food service was slow, and we'd wait like 10-15 mins before anyone brought water or a drink at most restaurants. At bars, there is no standard way of making a drink. Sometimes you'd get a cocktail with garnishes, sometimes you won't. Reservations were "made" by staff at a restaurant, but the reservation isn't actually made when you get to a restaurant. Ultimately, we learned that you have to be very proactive and clear with your expectations when working w/ the staff, which is not something you want to do when you're on vacation.
2) This place is a logistical nightmare. Signage is sparse, instructions you get for attending tours are pretty minimal (we actually missed a catamaran ride because of this), there doesn't seem to be a strategy for seating people at the restaurants and you may just have to seat yourself. It literally took 3 HOURS for us to get into our hotel room, which is wild to me in a place w/ 400+ rooms. When we went to dinner at Baccarat dinner took 2.5 hours because of the massive waits for appetizers, entrees, and dessert. In other words, if you have an agenda for what you'd like to accomplish in any given day, good luck. Again, you just have to be proactive which isn't ideal.
3) The food, despite the variety is very hit or miss. We kept track of each meal we had at the restaurants on the resort and when compared to the same meal we could have back home, most of the time the food was a 6/10. Spices all around is good for breakfast and lunch, the pizza is very good (actually the best restaurant there oddly enough), and Kimonos for dinner is good. Casanova for breakfast is ok. Baccarat despite the wait times was ok. Every other meal was truly mediocre, which really surprised me given the hype around the restaurants.
4) The amount of overall beach space is VERY small, even when you include the private island. At the resort itself, there are two small beaches on either side of the pier that are easily less than a quarter mile long. The private island has basically 3 useable beach areas, one of which butts up against another resort's property that has a very loud generator. While the beaches they have are pretty, they were crowded and small, which doesn't lend itself to feeling like... you're on a beach vacation.
5) The pools, while beautiful, are freezing cold and not heated. I saw only a handful of people using them during our 5 night stay.
Long story short, there is a lot of potential at this place but there are just some key details overlooked that make me not want to go back. For the money you pay, I'd expect a buttoned up ultra polished experience and this was certainly not that.
Awesome facility and resort. Only reason it isn't a 5 is because of how Sandals treats their employees. They should get paid more with how much it costs to stay here. Otherwise awesome place. Great scuba diving!
Terrible service. Not the fault of the staff as they were understaffed and overworked. Slow service everywhere. Went for a wedding, which was lovely, but we will never stay at a Sandals again.
Worth every penny! The people, the room, the food were all spectacular! Wish i could go back every yr.
Fun to visit and enjoyed our vacation. However we did a land and air package for first class, and had the worst seats ever. Still waiting to hear back on reimbursement one week later
The overall experience at Sandals Royal Bahamian was amazing. I loved every minute of it. We stayed in the Royal English One Bedroom Walkout Butler Villa Suite w/ Patio Tranquility Soaking Tub, a butler suite. Room was great, bed was very comfy, we requested Tempur-Pedic Pillows and a Fan (I must have the nose of a fan to sleep) before checking arriving and everything was in our room at check in. I loved how small and intimate the resort was. It did not feel crowded, and despite being small, it offered everything that you would find in a larger resort.
Our butlers were absolutely amazing. We had Nicola, Junior & Dragon, and they took such good care of us. I was so grateful to them for making the experience absolutely perfect. I could never list all the things they did for us. But they were exceptional and over the top!
Pools-
Quiet Pool was very relaxing, the bartenders and our butlers kept bringing us fantastic drinks. The pool itself is not heated, so the water was cold to get in but had a few hot tubs which we spent our time in.
Party Pool had activities to entertain everyone. This pool is heated but it was not heated all the days. Music, dancing, drinks, a good time. Only bad thing was getting a seat at this pool, we noticed everyone would go put a towel down when we walked to breakfast. If you do not have a butler to grab your seat you will want to go before you go to breakfast to get your seat.
Private Island - it was so peaceful and serene. We got one of the cabanas and spent the entire morning there. We grabbed lunch at Schooners and it was all great.
Beach- was great, we enjoyed a few days just relaxing under a tent, had amazing view of the water. Water was a little cold to swim in all day but was able to put my feet in but that what happens when you go during their winter months but it was better weather than what was at home.
Food-
Breakfast they offer 2 breakfast buffets which are nearly the same food. You can order breakfast through room service we did not.
Dinner At all the places when the waiter comes to take your order you will order all your food at once apps, main & desserts.
The Crystal Room (Mediterranean) guys must wear pants and no flip flops, dinner was so good. Casanova (Northern Italian) was really good Italian food.
Kimonos (Hibachi) must make reservations this was our favorite place to eat at we wished we would have made another reservation.
Cricketers Pup (English Pup) food was alright, we ordered chicken wings, wing sauce was Louisianan Hot Sauce which doesn t belong on wings. Had all the other bar foods you would want.
A lot of the bartenders/servers went out of their way for us and made us feel so well taken care of! All of the workers were quick to reciprocate so that when they were treated well, they treated people well right back!
We are already looking at booking another Sandals Vacation, just have to decide on where we want to go!
The property is located in a small paradise, but they don t take advantage of it. First time visiting Sandals And I am EXTREMELY disappointed. I have visited many countries including the Bahamas on prior occasions and I find this hotel to have ABSOLUTELY THE WORST costumer Services. The employees are ether poorly train or all unhappy at what they do. The attitude is horrible, from the front desk, to the servers to the bartenders to the cleaning lady I never saw someone being attentive and glad to serve you. For being all inclusive the food is very disappointed as well same breakfast everyday and the lady that does the omelets will make you feel like your begging for food. The coffe was never on time, during lunch they are not flexible with schedules and food is again like your begging for it I always had to wait more than an Hour to get food. We had a cockroach fly in our food while the cook was making in in the Japanese restaurant.
Dinner in the restaurants was Ok but nothing out of this worlds.
This hotel has a HUGE ROOM OF IMPROVEMENT they honestly have the worse costumer service. Very sad
This is an average sandals resort ... all the staff are focused on user experience. The restaurants are decent, not super deluxe gourmet though. One thing of note this is a much more suburban sandals resort then most of the other that we've been to. Right next to resort on both sides were other resorts so beach felt a little cramped. The island - Don't go if bugs like the taste of you. Sand flies chew up your legs (or else wear bug repellant).
Unless you upgrade every thing expect nothing and you will be happy
Very nice couples only Resort. Excellent service and experience
Great resort! The water is crystal clear and the food was great at all of the restuarants.
Entertainment was great on the 4th of July with USA themed parades and pool party.
I will visit again Soon!
Lallu, our butler is the most amazing person in the world!!!
Not worth the money! They don't even have a beach... Instead they have this teeny private island that is accessible by a ferry. We got badly bit by some weird bugs which caused painful, itchy welts on our bodies! I remember having them for 2 weeks after our trip - they just wouldn't go away! We were staying at the ground floor "private house" suites and didn't sleep for 3 nights because staff was cleaning the pool during night hours making a lot of noise. Our suite had only one queens sized bed and we asked for the staff to bring us a folding bed, but they didn't have one. The resort itself is small and there's not much space to walk around. Food was just OK. I remember one night there was an unpleasant smell in the dining area and we left. They serve coffee in the afternoons with very limited deserts. Their on site restaurants are always booked, so you have to make reservations several months in advance. Overall there was nothing memorable about this "luxury resort". We have stayed in other places in Nassau which were much better.
We enjoyed each other s company and getting away together, however for our honeymoon, our first time out of the country and the amount of money spent, we were VERY disappointed in the Sandals Royal Bahamian Resort. We highly recommend not staying at this resort and will never be back. Here are a few of our biggest complaints:
1. Room service was always wrong and cold.
2. The service at the restaurants and pools was poor - Since tips were included you could tell the staff could care less about helping you. Some staff were not friendly or helpful (when we were leaving we overhead someone else complaining about something for the 3rd time to the front desk)
3. We never had a hot meal the entire time we were there with the exception of Kimonos.
4. The water barely came out of the shower.
5. The room was just ok.
6. Nothing made us feel like we were on our honeymoon. The resort was aware this is why we were here.
During the trip other couples shared the same feedback with us about the food and since we have been back I ve also had a friend tell me they had the same experience at the same resort.
We stayed at the Royal Bahamian for 5 nights over Christmas for a family vacation. Every year our family goes on a trip to spend the holiday together. Since this will be the last year our family will be able to do this, we decided to spend the extra money and come to a Sandals resort and receive the butler service rooms. We originally asked for rooms together so that we could share the same butler since there was 4 of us, and they were unable to provide us with close rooms, thus having 2 butlers who had a very difficult time coordinating our dinner plans. After 2 days and speaking with the butler manager we were finally able to get one butler so that we didn't have 2 reservations every night. There was maybe 1 shower the entire week that I took that was not cold/luke warm at best. Even the tubs on the balcony that were supposed to be for warm baths took a call to maintenance and 45 minutes to heat up. Wait staff was incredibly unattentive and times where we asked for things such as coffee (this happened 2x at Spices breakfast buffet) we waited 20 minutes while the girls stood in the corner on their cell phones. My dad had to clear our plates and set them in the dirty dish area at least 4 of the meals we had over the week because the staff was talking/on their phones. Food overall was good, but difficult to thoroughly enjoy due to waiting staff attitude. We had 1 good waiter at Gordon's on the Pier, and the manager in Cassanova was FANTASTIC and is doing all that he can to try to provide his guests' amazing service. We heard several people complaining of how poor the service was during our short stay. Overall not worth the money compared to other all-inclusive resorts.
It was nice the first 3 days. But then some of the staff was noticeably watching me as I spent time relaxing at the resort. Very Creepy!
Check the theater and see if there is a staff talent show during your stay. It was a lot of fun.
Great place to relax and unwind. Very friendly and supportive staff, and plenty of daily entertainment and great places to eat. If your desire to sleep in a hammock, or go snorkeling and see the turtles, this is the place for you. I'll be going back...
Very nice staff. Lovely resort, not sure about value for money though
First time at a Sandals resort for my honeymoon. All in all, it was a great trip. We stayed in Balmoral beachfront walkout - the views were STUNNING. We could hear the waves crashing while we slept. Our butlers: Kevin, Adrian and Lalu were great. Some provided more of a personal service than others but all expectations were met. We didn't have to lift a finger the entire trip. I have really high expectations for food in general, and I did feel they missed the mark a bit but it wasn't the worst resort food I've had. The best meal we had was baccarat and I loved having a full breakfast every morning delivered to our patio where we sat and ate and watched the waves crash.
I would say the biggest annoyance I felt during our week long stay was that nothing ever seemed to be going on at night. They advertised all of these activities but we never saw anything happen. We would typically finish up dinner around 830 and go sit by the fire pits for a half hour or more and --- nothing. I don't need a broadway show every night but I thought there was nightly entertainment, white party, etc. There were multiple corporate events and weddings happening simultaneously every night so I wonder if these events ruined the fun for everyone else. Our last night there we took the bus to the casino at Baha Mar, which I wish we had done earlier in the trip. Probably the most fun we had in terms of actually DOING something and it was at a different hotel.
It's a great vacation getaway and the beach front views where worth it.
It's a beautiful resort! My son got married there! Wish I could have stayed longer but a little to expensive! They need to accommodate for single parents! Over all it's beautiful and relaxing!
Fantastic! Great staff and atmosphere. More relaxed than some of the other sandals. Worth every penny.
Decent vacation spot but not a 5 star resort. Rooms were in decent shape but clear signs of wear and tear. Paid extra for the "club level" however gained nothing from the extra money spent. Only thing I gained from it was a separate fridge they had in the club lounge/ waiting area, so I could grab drinks that were never re stocked in our own room. However the food was good and lots of variety. Most staff was nice and friendly and the location does seem to be relatively safe with only a few local vendors that maybe snuck on property hassling you to purchase items such as cigars and trinkets.
We had a wonderful stay at the Sandals Royal Bahamian in early December before flying on to Great Exuma.
At the airport in Nassau we were greeted at the Sandals counter, were able to hand in our luggage and were taken to the hotel.
After the quick check-in we were able to move into our room, where our suitcases were already waiting for us.
Since we arrived in the evening, we immediately had the opportunity to admire the impressive sunset.
In advance, we were a bit unsettled by other reviews, the content of which we could hardly understand.
For our taste, the pools were too cold for what the whirlpools were too warm, although with the jacuzzis one should meet the taste of the (predominantly) American guests.
In the morning, on the way to the fitness room with a view of the private island, there were room service trays in front of many rooms, which should either be delivered with a cover or picked up more quickly, since neither the sight nor the smell were particularly pleasant.
The staff was always friendly and helpful, the guests were pleasant to deal with each other and we were surprised by the richness and quality of the food and drinks.
For nutrition-conscious guests, I would have liked a slightly healthier selection. The vegetarian offer was very rich, but also very high in calories (especially the side dishes, sauces and dressings).
In some places the system seems to be getting on in years, with smaller jobs being carried out, which was done with the greatest possible reluctance.
The private island is shared with the Grand Hyatt Bahamar (we got to know this area before departure), whereby the Sandals side is clearly larger and more lovingly designed. Only the capacity of the sanitary facilities could be expanded.
After a week we left the Sandals Royal Bahamian for Sandals Great Exuma. The sister hotel was already highly praised at check-out, which made it easier for us to say goodbye. With the Fly Free Special, the domestic flights were taken over by Sandals.
Unfortunately, it was not possible for us to book a room for the last night before flying back to London, so we had to switch to the Grand Hyatt Baha Mar, which was much more impersonal than the two Sandals Hotels.
Very accommodating staff. Great food, beautiful property, and wonderful atmosphere.
Sandals is a great place and everything is all inclusive here.This place is the perfect honeymoon getaway and resort choice for millions.
Expected more for what we are paying. Food has fallen short a few meals at Baccarat and Casanovas. Customer service is lacking. The New Year party was great and meals at Spices and Gordon's were delicious!
Overall I would rate this hotel a 2, the only reason it was changed to a 3 was the private island. In fact, the first couple days I was thinking, how are we going to spend an entire week here with nothing to do. It was raining and all of the things we scheduled that came "complimentary" with our "club" package were cancelled due to weather. Aka the shopping tour and snorkeling. Also, dinning at Gordon's on the pier which I had reservations for 5 days. Going into this vacation I had high hopes about Sandals being a premier brand. I don't think I would book with them again after this stay.
Private Island: Once the weather got nicer, two days later on Christmas Day, we were allowed to take the boat over to the private island. This is THE ONLY REASON why I gave 3 stars. The private island was gorgeous, absolutely beautiful. I wish there was an option to camp over night that's how much I liked it. Pro tip, the front side of the island where the boat drops you off is where you want to sit. The back side of the island was too cold and windy. I'm sure if you are going March-July everywhere is probably great, but in December chilly. For food on the island, there is a restaurant called Schooners and a swim up pool bar. The hours are 11am - 3pm. The food is #basic and cold. There is a lot of seating options around the pool and the non beach areas. The pool was too cold, but the hot tub was perfect! The first boat leaves at 10am and it fills up fast. Also, depending on the weather you might have to leave from a different spot on the island. The pick up on the pier of the hotel is too choppy on windy days. Instead, you will meet by the bellhop and take a shuttle to a different pickup spot on a channel. This process adds about 30-40 extra minutes.
Food: Sigh... the food was not impressive. I lower my standards when booking All Inclusive, due to the large quality of people they have to feed. I understand that not every meal can be 5 stars. The problem is the only semi (hot) good food was the $199 romantic beach dinner (aka on the volleyball court..lol) and our trip off of the resort to Frankies. I really wish that the super super Americanized food would have been higher quality or better yet authentic Bohemian food. Half of the fun of traveling is experiencing the culture. Having local dishes to try would have made us foodies and Millennials way more satisfied. Also, NOT enough healthy options. Sandals PLEASE add some type of snacking area. Food between breakfast and lunch and lunch and dinner. If there was a place where I could pick up fruit, hard boiled eggs, nuts, grilled chicken, yogurt, Acai bowels, smoothies and overall healthier options I think ratings would go up. Please update old menus and add more seafood... shrimp, mussels, conch. We assume traveling to the Bahamas means seafood not pizza and hamburgers. #toobasicevenforamericans
Gym: Loved the gym. One of the nicer more equipped gyms I've seen at a resort. Not sure this falls under gym, but I do wish they had more yoga classes scheduled.
Tennis:We went to the 9am beginner's clinic and it was great! Sandy is the tennis pro and let me tell you we got our workout in. I had never had any professional tennis lessons, so I did not know what to expect. Sandy was a great teacher and coach. After working with him two days back to back and I actually started to get the "swing of things". Go check him out. Monday - Friday 9am for beginners or 10am for intermediate/ advanced.
Spa: The spa was decent. I had the deep relief massage which was nice. I'm sure the experience of having the massage on the private island is the way to go if the weather allows.
Rooms: We stayed in the Windsor building on the club level. Nice view of the ocean and pool. Our room was on the "louder" pool side which was slightly annoying. If given the option I would have preferred the quieter section. The quality of the room was nothing spectacular. The rooms are very very average.
Amazing place! Beautiful beach with clear water. Enjoyed the private island experience. Would love to go back soon.
This was our first experience at an all inclusive resort and we were not disappointed! The food was great, the resort was clean and nice- very elegant and well-kept. We were married at the resort on the beach and it was so lovely and stress-free! Our wedding team, LaTora and Shavon were amazing!! Everything went off without a hitch and they were so attentive and kind. We genuinely felt that they wanted us to have a beautiful experience and we did!
Good rooms and the food was great. The staff were all exceptional.
OMG I loved this place!! The staff was friendly. It truly felt like home!!
Had a great view from my room. Staff were nice. Great restaurants. The offshore island was nice. Amenities were nice. It was just pure luxury. I loved it! Value for money!
Not at all as advertised. Claims to be a "five star property" with "five star gourmet" restaurants and nothing could be further from the truth. The property is nice enough, but the food and particularly the service are simply unacceptable.
Example: Worst arrival experience EVER!
Although the front desk repeatedly promised the room would be available "in 30 minutes" we were kept waiting in a barely air conditioned lobby for THREE HOURS. After insisting on a room at 3 PM, we did receive a decent room but luggage did not show up for another two hours and 45 minutes, and then only after repeated phone calls. "What is your tag number?" "Can you describe your luggage" Simply inept.
Example: Baccarat is allegedly their finest restaurant, and we were seated FORTY FIVE MINUTES after a later than preferred reservation. Upon being seated the server asked for our drink order only to be told they could not make a gin and tonic because they had no tonic water. Puhleeze. And after waiting an eternity for the only menu option that night it was a C- meal, certainly not five star gourmet. We ate in 7 of the 10 restaurants and they were all far below average.
To make matters worse, most of the staff have more attitude than a 2 year old in time out. NEVER AGAIN!
Definitely get the oceanfront room with a butler. It is a place for couples. All-inclusive food and drinks are very good. Beautiful beaches clear water and white sand.
Room was sufficient as we spent little time in our room. It was clean and had no issues. The ocean and beaches were great. Snorkeling on the island wasn't bad for being on sandals property. The service was great for the most part, some of the bartenders were a little disengaging.
We love this resort! Everyone is extremely friendly and willing to assist at any given moment. Defintitely have plans on returning soon. We had amazing butlers: Adryan, Nichola, and. DeAndrea.
Wasn't too happy with my stay,,I had a better time at sandals in antigua
Grounds are nice, gym is decent, service mixed, food is awful.
First off, I'll start with the positives. The food was incredible, it was beautiful, the private island was my favorite part of the trip, and there were some outside games (tennis, basketball, shuffleboard, etc.) to play when the weather wasn't so great, which sadly happened a little on my trip.
Now for the negatives and the reason for the one star review. In short, the service was terrible. We arrived at around 1pm and our room was not ready, which was fine because check in wasn't until 3. We grabbed lunch and came back around 315pm and our room was still not ready. At this point, we just asked for our bags so we could at least change to go enjoy the pool or the beach. We waited half an hour for someone to go get our bags and I had to ask several times because no one was going to get our stuff. Our room was not ready until about 5pm.
Another aspect of the service that was terrible was the restaurants that required a reservation. We arrived on Monday and were told to make reservations ASAP because it fills up quickly. We attempted to make reservations within 2 hours of arriving and all the restaurants were full for our entire trip. We showed up to one without a reservation hoping we could just get a table and were lucky enough to have that happen but we missed out on a restaurant for our whole trip because it was full.
Lastly, the servers acted like they didn't want to be there. For our restaurant experiences, it was hard to get a refill of water, a drink, or anything really. Most of our dinners took at least an hour and a half of slow service, which cut into doing other things. Our last dinner at the French restaurant took almost 3 hours. Granted, I want to mention two servers there that were exceptional; Marchin and Dessario went above and beyond during our interactions and were very good to us.
Five stars for a 5 star. I had an amazing time.The staff was absolutely awesome from meeting us at the airport and throughout our entire stay. Wonderful people who went over and beyond. Great job Sandals. The experience was so delightful, that we are already planning our return trip. See you all soon
Wow, what a place! All inclusive resort in the beautiful Bahamas. A bit crowded, but that's no ones fault so, can't count that against them. Food was great, pools clean, rooms clean and comfortable. Well worth the cost when you figure in all meals and drinks!
Where to start, this is not a 5 star hotel, paid extra money for 24hr butler but did not receive it and when I asked them to check they said they could not get hold of their office in London but did not realise London was 5hrs ahead and that their offices were now closed as it was 7PM in the evening Lonfin time. And of course in typical Bahamian fashion did not chase it up for me. I mean God forsake she actually do her job and trust me I know Bahamians cause I am one but left Nassua in 1995. Gave me terrible room then moved to another one which was filthy. However the food was quite good and there was some really nice staff.
Great place for a quiet getaway. The atmosphere is pleasant and tranquil. Hospitality is very kind, though not in any hurry. Furniture is well-worn in some cases but still presents an overall polished product.
Highly recommend this spot to lay low for a few days.
Also, if you have the Butler service, request Assan & Rohan.
They charged us $250 dollars for the dolphin swim and when we got there we could have booked it there for $105 dollars. Rip off!! If I could give them no stars I would.
Here a few things we noticed about Sandals and it's staff. About 40% of the staff acts like you are bothering them when asking for something. Sidney our butler always sounded rude on the phone and never says goodbye just hangs up. The phone is horrible, you cant even hear it ring. I kept getting wrong number calls on it the entire time I was there as well. We told the butler on Wed. that we wanted to eat at the Japanese place and Baccarat either Thurs. or Friday. We didn't care which day was what it was just the last two restaurants we hadn't eaten at. Thursday night comes and we call our butler to ask where we were gong and he says we have no reservations. He says the are all booked up. We never even got a call on this. It is so funny that they say it is booked up because every time I go into a restaurant it is only half full. We never did get our champagne when we arrived and had to wait on our butler to get done with happy hour before he came and got us. We gave you all of our travel info, you would think you would be waiting for us to arrive. We found out all to quickly what all inclusive means to Sandals. First morning there I go to the bar at 9 am to get a drink and find out that the bars dont open until 10:30. We were out enjoying the fire pit right outside our room when at 1 am the fire pit turns off. If the bar is still open why cant I sit outside by the fire pit? I called and they said no that's when they shut off but they will try and call maintenance. Nothing ever happened. We found that it is just easier to go get what you want yourself instead of calling butler. It takes at least an hour to get anything from them. The cleanliness behind all the bars is an absolute joke. I had at least a dozen dirty glasses served to me. I watched a bartender at the pool bar on the island take two mugs dump the beer out and push them down into the ice a couple of times and serve a guest beer out of them. We both have seen several staff members take tips and in turn that guest was treated great. Also, your staff is drinking on the job, we seen it with our own eyes. We couldn't find one drink menu anywhere. People that aren't from the Bahamas dont know what these drinks have in them. I guess it wouldn't matter anyways all the drinks may be named the same but depending on where you order it it will always taste different. Your bartenders need to get on the same page and make all the drinks taste the same no matter who or where you get it from. We went to the Crystal room for our wedding dinner with my family and the waiter didn't even know we got married and dripped red wine on my wife's wedding dress. While we were having our first dance the woman playing the song was playing it from her cell phone and it rang twice interrupting our dance.
All of that said, we did have a great wedding . Had a wonderful time with Fluffy at the piano bar and enjoyed the private island. I can say that at this time I would never recommend Sandals to anyone. We heard several guests throughout our stay saying the same things about the restaurants, staff and butlers. I will also at this time say I myself will never go to another Sandals due to this experience.If you chose to do something about any of this it is up to you. We are not expecting anything to really be done about any of this. Customer service does not seem to be a priority at this Sandals location.
Thank you,
Eric Seifer
Excellent experience! Everyone was so accommodating and friendly. Will definitely go back!
Unbelievable experience, premises, staff, food, drinks and activities were all amazing and would definitely come back here again. Loved every minute of it could not recommend it enough
Do yourself a favour and stay away from this hotel!!! Such false advertisement of Sandals, true disappointment. Completely run down. It s 32 years old and feels, looks and smell 32 years ago. They describe that the food is incredible and it s far from reality. Book the SLS, new modern and lots of restaurants that satisfy every taste bud. Schoony restaurant (by ferry) be aware, fly bites all around. Will never try any Sandals in the world even if they pay me!!! Absolutely false description and not sure who rates this a 5 stars hotel.
this was our first time staying at Sandals and it did not disappoint. We had a great time and were really able to relax. The resort was spacious and we weren't on top of other guest the entire time. Special shoutout to TJ who takes pictures at the resort- if you are planning a trip you need to meet him! (And he should be employee of the month) we had a great experience at the swim up bar at Windsor pool- Adrian and Ben-Bo did a fab job making drinks. Also- shoutout to Kristen and CJ who helped with our bags, etc. The staff really made the experience wonderful.
Awesome get away, all inclusive resort beautiful beaches and a private island.
This was our 13th visit and we always had a great time and service however this time was the most aggravating vacation ever to the point we will never return ever! We are diamond level guest for years and been to many sandals many times and I cant believe the change in this resort! Rooms are run down and filthy. We were here 7 days and we had to almost beg for housekeeping! We had service 2xs we just kept exchanging towels and trash! The room service was the worst food and service ever and if you had breakfast in your room you can bet your life at the end of the night the trays of dirty dishes for all the rooms will be lined up in the hall! They made many changes when they closed and most were not for the better! Bottom line save your money and go to another resort and have a great time.
Halfway through our stay and I'm just amazed about the staff... these folks are absolutely accommodating in every way possible .. I would throughly recommend this to anyone that doesn't want to worry about anything and just enjoy the stay ... ( we have the butler service .. it's well worth it! )
Private island gets bonus points for this property.
We had a great time. We just love going to Sandals in general. The Royal Bahamian is not too far from the airport, has great restaurant choices, a nice pool scene and some good beach area. This is our second time going to this resort and us going back should say enough. I only go with a 4 because it has to be amazing with absolutely zero issues, and that's not something that happens very often.
My husband and I were married at this sandals resort 10 years ago, and just celebrated our 10 year wedding anniversary there this past weekend. While the beaches are still just as beautiful as I remembered, there are a couple of things that were less than favorable considering the money spent. For instance, they no longer have any American beer, which for liquor drinkers is fine because they have all the liquor anyone could want, but for those that are hard core beer drinkers, like my husband, it s really disappointing. There we were at an all inclusive resort having to either go downtown so he could drink, or walk across to the liquor store and spend 13.50 on a six pack of beer. We got over that part, but what was hard to get past was the fact that there was a stomach virus of some sort going around and the resort was not up front about it. We found out through other guests. Almost everyone we talked to had either had it, or talked to someone who had it, I actually was sick all Sunday night with horrible nausea and vomiting. Since sandals didn t know what was causing the illnesses, they closed their private island, and would not serve any sea food. So now, not only is there no beer, but also a very limited food menu. I hope they can get things under control and get the resort back to what it once was, cause even despite these few set backs, it really is a beautiful and fun place.
Had our 2018 honeymoon here, tried all 10 food locations here all very good, staff very friendly, free WiFi, beach is clean as can be, beautiful resort, highly recommend!
Staff is incredible. I have never been so well taken care of at a resort. Kerri, Elteshe, Marlon, Chakara, Sam. Thank you for everything!
Simply fantastic. I have been to this resort for my honeymoon. I was really good. Very polite and courteous staff always available. Wide choice for the food I found really good. The drinks are not bad either. Spacious rooms very comfortable and clean. Maybe the beach is a bit 'tiny and the air conditioning is a little' Altina.
Apart from that the place is really lovely. Recommended for couples and do not recommend it for those with small children because it did not seem equipped for the little ones
it doesnt show me the city its in. now im mad cuz i hav to do more research for this school assignment and its gonna be hard >:(
HORRIBLE HORRIBLE HORRIBLE EXPERIENCE WITH SANDALS!
My FIRST and LAST TIME with SANDALS. I would not suggest Sandals to anyone. Didn t know a vacation could be so painful. I give Sandals NEGATIVE 5 STAR.
My husband and I went on Sandals for a vaca to celebrate our 5 year anniversary but our entire experience was horrible from booking to checkout. I am not sure where to begin with. Listing all the stuff my husband and I went through as ppl should know about Sandals.
1)We called Sandals and the lady gave us wrong information and hence we had to change our entire trip last min.
2) When we got to the resort, our welcome was as if we were checking into some Motel. While we saw other people receiving royalty treatment.
3)Almost paid $4K and got a Villa and Butler service room as we just wanted to relax on this trip. 3 butlers shifts were assigned to each room. However there was no communication between them. We requested our lunch to be at 2:30pm, we didn t get the food until 4:30pm. Any time if we ask something about the menu to our butler, all they says menus are on the TV . We didn t paid $4K to look at TV
4) Anything we asked or requested our butlers, we had to follow up like 3 times to make sure we get the answers.
5)The food and drinks were horrible. On top of that each restaurants that the resort had, there was no welcoming or smile, it was as if we where ordering at McDonald s. Even McDonald s employees are a bit more polite and nicer then any of the staff members at the restaurants
6)As it was our 5 year anniversary, we mentioned that we want our stay to be special. I don t think they care about it... They stated they will make it special, all we got was an elephant made out of a towel!
7)For our last day, we wanted to do dinner in the room at 8:30pm so we can just relax after. We gave the butler what we want way in advance. Received our food an hour late with completely opposite to what we ordered. Top it off the food had shrimp in it. We clearly told him numerous amount of times that I am vegetarian and my husband is allergic to sea food. LIKE REALLY. What would have happened if we accidentally ate it. Had to order food again and guess what? The food was incorrect again smh
8) We complained all the above to the butler manager, she apologized several times and stated that it won t happen again and this is not what Sandals is about. What s funny is that even after that conversation, the service didn t improve. Manager said she would give us $300 in sandals points and would contact us the next day we land. Now it has been almost 5 days and still no contact... If you value your customer, you would reach out to them ASAP. This shows how much they value customers.
9)Top it off, we gave our flight details several times - 1) booking 2) when we landed 3) few times 24 hours before our checkout. Our flight was at 10:10am and our butler had information for car pick up at 11:00am.. LIKE HOW STUPID ARE YOU? Called few time to have our luggage picked up and no response. We checked out before another couple, told the front desk that we where scheduled for a car pickup at 7am, they said no problem the car will be here. Another couple came and checked out, the car came and that couple they gave the car to! Okay, uh we where here first and had paid for a PRIVATE CAR to take us to the airport and they get the car? Five minutes passed by, we went to the front desk again and they thought that we where waiting for a shuttle! After speaking to another staff member we finally got our car 30 minutes later. The worst experience ever!
My husband and I just got back from the all inclusive resort. We loved it. Huge property, the offshore island is amazing. Our favorite restaurants were Gordon's and Baccart. Great selection of top shelf alcohol. What made the trip epic was our amazing butlers: Ekron and Everette. Thanks again, guys!
Nice location, great poolside entertainment and music, pool bar available, good dinner options but other services were mediocre. They missed cleaning our room multiple times and would forget to bring room service orders. Also facility is not the cleanest and did not have enough lunch eating options or enough bathrooms by the pool/beach. The beach was nice but it was downwind a drainage system for the pier and would smell bad/fishy. Dinner options were good but would take forever at least 40 mins to get seated. If you go, make sure to go eat at Gordon's by the water at around 530pm to see marine life go by as you eat.
My boyfriend and I stayed in this hotel in July 2015. We had an AMAZING time!!! The room was nice, big, clean and beautiful with a great view of the ocean. The staff was exceptional and went beyond the call of duty to make our stay as pleasant as possible. We had champagne upon arrival at the reception area, while the staff took our suit cases to our room and we were checking in. The food was amazing too!! There was also a small island across from our hotel that was part of the resort. The resort is all-inclusive and includes unlimited snorkelling, scuba diving and golf. The price we paid was very reasonable given all that was included. I will definitely being going back! I highly recommend this resort!!
My husband and I stayed here for 8 days on our Honeymoon. Everything met and exceeded our expectations! The staff were all very friendly, especially Jason, Shannan and all the other entertainers. They went out of their way to make our time enjoyable, and they remembered and called us by name. All the food was amazing! We ate at a different place every night, except Gordon's on the Pier we went back a second and a third time! Our Snuba instructor was very knowledgeable, and made me feel safe when I got anxious about going the first time. We did a wonderful photo session, and we would have bought all the pictures if we had not just spend money on wedding photos. The rooms were smaller than I expected, and I am glad we paid extra for an ocean side view to make up for it. I would highly recommend a room with a view. Overall we had a great stay, and we would definitely consider coming again in the future, or trying a different Sandals resort!
Very nice place, with extremely nice people. The private island in the resort is beautiful and a nice place to get away from the business of the main resort.
A complete 5 star experience! Even at full capacity, the beaches, pools, bars and restaurants never felt crowded and the staff made you feel like you were a valued guest, not one of a giant crowd.
Loved our trip. the staff at sandals is always amazing. Our butlers Deron, Vaughn, and Scott were the best. The playmakers were the best at any of the Sandals I have been to so far.
