Samsung Electronics Polska - Poland R&D Center Reviews

A company that produces scrap. I have their electronics and household appliances from various price shelves. Regardless, the equipment breaks down Always! Eg broken flagship phone broken charging system after a few months. They tried to convince them that they were flooded and forced to pay for the service. The nest itself broke just after the warranty. TV broken power supply after 22 months - fixed. The same element fell after another 20 months. According to them, the customer receives no warranty for a completely new subassembly. You should seriously consider buying a slightly cheaper Samsung or a third-party product. Friend's TV broken after 30 months - repair not profitable. The Samsung washing machine broke after 2 months, the service ordered to pay for the replacement of the element, because there were too few clothes in the washing machine (SIC!). The washing machine of the Italian company operated for 10 years, and this Samsung stopped after 3 years. I am writing as a warning. I am now skipping the company wide!
+1 for having cool, very creative ideas. However, performance, customer service and durability at the worst level.

Samsung S7 replacement rear camera glass only in the set for almost PLN 500. Only fast logic is damaged. Telephone after warranty so it's probably the owner who decides What exchanges and takes one hundred percent responsibility. It's like a mechanic telling you to change pads and discs at the same time, because that's the procedure ... good business.

Everything is ok for me. The equipment has been repaired as it should be repaired - quickly and efficiently. Earlier in another Samsung service they did not fix exactly as I wanted. Here the repair lasted three days. I hoped that much more, because I was informed about the missing parts and the possibility of longer waiting. And here after three days information that the equipment is waiting for collection.

Great place if you have a Samsung guard and time to learn some modern technology. High class service

A great place. Perfect service. I recommend. #Samsung #TheBest

The service is supposed to be "premium", but the phone came back broken. They deleted all files and the phone came back in the same condition as it was given back. Not worth it, just took the phone away for a few days.

Good service center, polite staff, and professional repair

I received information by phone about the cost of replacing the battery in the Galaxy S6 (190 PLN!) And its availability. The service takes about 1-2 hours. After visiting the site, I found out that the battery is gone and the person receiving the call had to check it incorrectly. The battery will be available in 4 days. I am in Warsaw for 2. Wasted time.

Incompetent service including service manager. They wanted to push me into replacing the camera module with a smartphone, doubling the cost of repair. Fortunately, in another Samsung service (also in Warsaw) they replaced the damaged housing without pressing unnecessary parts.
The central service of Samsung has mentioned to me all the negative aspects of having an S7 phone. I must admit that he effectively warned me against this producer.

In addition to efficient operation, you can test the manufacturer's equipment.

Service great !!!!! The approach to the client and the people working there finally know what is going on and most importantly, IMMEDIATE PHONE REPAIR !!!! I gave the phone back and in one hour I had everything fixed !!!! THE BEST SERVICE IN WARSAW AND SURE IN POLAND !!!!

I had the opportunity to use the site. I must admit that the "premium" in the name is not accidental. I was treated like a king. My smartphone was repaired very quickly, everything works as it should. I definitely recommend it to everyone. Certainly, the matter will be dealt with without any stress.

I base my opinions on customer service in the very nice website and quick repair of the equipment.

I went to the living room for help with transferring from Samsung to Samsung all the things that my phone contains. FAILLY MRS. DELETED ALL PHOTOS OK
2000 THOUSAND I work with the phone and these pictures I need to work. I can't play it I don't know something to do. I will add that I was there for about 3 hours. And 1 hour under the door after closing because I had to finish the transfer and updates on their Wi-Fi I will add that I have a lot on the Internet but I did not want to interrupt.

Very professional telephone contact. On the spot quickly (I managed to drink free coffee) debranding my new Samsung, in addition for 49 PLN. I recommend this service to all Samsung lovers.

Seriously they provide premium service
One of the best Samsung services

The phone was repaired on Saturday. Well-developed space to wait, cool rates for repair and components. I would recommend.

Waiting time for a phone call while listening to the music saying "all consultants are busy" - 45 minutes, then someone answers and hangs up ...

Very rude service. The gentleman on Saturday at the reception ( ukasz does not have to give a name - sumptuous ginger at the repair department) unaware of the regulations tells nonsense, completely different to sign, he suggests choosing a different service several times which I finally did and I do not regret. Prices from space and see the beet from behind the counter, first will not give the cost because it will assess the technician, in a moment the price says that I will pay the highest - such people will not have a career ... pity the words. You lost your customer through one mess, I wonder how many more.
To the owner's answer - Nobody insults anyone, it's just a statement of fact. If suggesting choosing another website several times and being misleading is conscientious work and in accordance with the regulations, something is probably not right - if no ukasz is working, it means that not only a lame but a liar - a statement of fact. But I understand that you have to hide a colleague ;-) I wish you success, the company will remain and employees can be easily replaced, especially if they maintain such diligent and standards compliant with the regulations.

Friendly service and very fast competent service I recommend

Fantastic professional service, fast service, fair prices. Good location close to the center

World Championship, phone ready in 60 minutes. He did not read memory cards and now it is not enough that he reads, I gained a new display (the old one was scratched) when replacing the motherboard. Me and my Note 3 recommend this site 100% :)

Display replacement service under warranty arranged quickly and pleasantly. I recommend

Friendly service, battery replacement included in the price. I got information that parts were missing and unfortunately the display took up to 2 weeks to change, which I have not been warned about. If someone is not in a hurry to repair the phone - I recommend.

I gave the phone for a warranty repair with a burnt-out screen, they replaced the battery for free (which I was planning to replace for a fee) and the charging connector and I have an additional 2 years warranty for the new screen and battery. recommend

Samsung Service Plaza gives advice!

For 1050 they exchanged the whole screen in S8 with frame and battery, everything in less than 2 hours - it's very sensible. The screen was cracked and the touch was not working properly either. The phone maintains water tightness, i.e. it's like a second life. Especially that in unauthorized sites they did not have better prices at all and they do it with the help of a golden handle - glue. No guarantee for waterproofness after such repair does not give.

Repair done solidly, the watch components will be tested because the display has fallen.

Virus virus but I'm a little disappointed with procedures ...
A very large queue in front of the entrance, even the elderly have to stand outside, no one thought to put anything there and the elderly are 60 by the eye ...
No disinfectant.
One service station ...

Maybe someone should handle separately those who only receive repaired equipment ...

But the service reacts quickly and efficiently to comments, it is helpful. He explains everything. best regards

Very good service. I am satisfied with the service. I heartily recommend to everyone

Very helpful and friendly service, professional and quick help.

Like premium .. And you have to wait long despite the small number of customers.

Sometimes you have to appreciate the efforts of others;)

There is no queue
hooray

on the site when replacing the back of the galaxy s7 scratched my screen .... :(

Research and development centere. Testing and analysis are done here for all the mobiles

I can only give 5 stars because you can't do more. I came with a damaged back in S7 Edge service did a great job in 1.5h it was all over. The price is also fairly fine. For this you can watch how the repair is going on, use the VR goggles or play on the console. Plus very good free espresso coffee and drinks from the fridge. You can also buy the necessary accessories here. Service very nice and patient employees have a high level of knowledge. The only small minusik for rarely can be reached there. You just have to find time and go there but it is understandable with such queues. I recommend to everyone

Quick repair, in addition, the price turned out to be lower than in unauthorized services.

Very helpful service and professional . There's a guy over there that helped me twice in the last year with cleaning the interior of the phone charging area, and everything with a smile. Good job

Best Service !!! Best service !! Everything quickly and accurately! ;) Super place and cool people :) !!!

It takes a long time but the service is professional and the phone was repaired the next day.

Their remedy for most problems is uploading a new software, which of course does not solve any problems. Maybe they will replace a faulty component at some time, but before you have to drive in and miss the time ... unless they do not exchange anything, continue installing the new software and say "the product works according to the specification" which is a mere lie ... I wonder if in at all, the phone was tested after repair ..

- Distant deadlines for banal repairs
- Embarrassingly low quality of service - they do not answer tel.
I DO NOT RECOMMEND

The best website I know :) they may not have been repaired at once but the quality of service was 5 stars :) I only reported screen burn and exchanged 4 elements;) in 3 days great !!!

Fast, reliable, without any problems. I recommend it in case of problems.

Professional approach to the customer, professional service and you can drink coffee.
A revelation and I recommend it.

Hopelessness, you can't get through the two-day trials failed. I am waiting for the repair for the third week and you cannot find out anything meaningful. Samsung's complete blush, it's a shame.

Very good and quick service.
I recommend :-)

Efficient and quick phone diagnostics. Underground road parking, PLN 8 per hour.

I recommend 100% Everything efficiently and quickly.

Whimsical girls work there I go to them I leave the phone waiting for information that there will be a guarantee exchange after which they call before receipt and that however, after consulting they said that my fault al.pl last time I trusted the Samsung S7 is not waterproof as "it will be bad closed tray "Nie Polecam, I rode like a dabil.

Plus for professionalism, minus for waiting time (queue). Professional and competent customer service. Comprehensive support.

I called the helpline to find out how much it costs to replace the battery in s7, 5 minutes I went through the various menus, then a nice gentleman picked up and said that they do not have a price list for battery replacement.

You have to be careful there because employees are trying to deceive the customer especially if you want to fix something under the warranty

Great service and very professional service! The repair was carried out quickly and efficiently I am very satisfied and I recommend it with all my heart.

Very fast and professional service !!! The phone dedicated in the morning and after 2 hours was ready for collection!

Fancy looking place. Lots of toys to play with while you wait. They do try to help on the spot if possible. Was not pleased with the communication skills of the engineers and receptionists, not having an open mind and truly listening to what I was saying.

As for the work of service technicians, I have no objections, the Galaxy S7 EDGE phone made practically overnight. Thank you to the person who repaired my phone for a nice Christmas present;) Merry Christmas

Great service, reliable, I would say express, they repaired the phone within two days ;-)

Fast, efficient service of the Samsung A5 phone, waiting time for the repair - 1 day, it can't be better.

Steer clear! from what I read the same song all the time. When leaving the phone, I inform you that unfortunately it will take 2 to 4 days. You can't get through, super turbo service ... repairs in 1h ... yeah. After a week of waiting, information that there is still a week because some are lacking - this is a mockery. SAMSUNG should be ashamed of such GREAT SERVICE in the Capital.

A great place and very nice people always willing to help!

Second warranty repair 27/07/2018 - they fixed the motherboard and it works
The third repair on 08/20/2018 they rejected the repair because they found that there are traces of liquid under the display, traces of liquid based on the presence of corrosion. So corrosion developed in two weeks :) There are no big signs of wear on the phone. Moreover, it hasn't even been in the rain in the last month. This samsung is a fake. The man from the service said maybe the sweat got through the microphone. So when you talk and your face sweats on an August day, be careful because they will cancel your warranty :) I honestly do not recommend buying samsung at all. And I have two more. I will not buy more.

Good service, to be recommended. Replacing the display was to take about 3 days, meanwhile after less than 2 I received a sms that the equipment is ready for pickup. Staff nice and relaxed. The phone looks like new, it also got a screen protector. A bit next to the site rating: a big plus for underground parking.

Efficient repair of Samsung equipment. Nice customer service, but could have more technical knowledge.

they do not replace a damaged item, such as a USB socket, but the whole motherboard because it is composite ... price of the board PLN 450, price of the socket not more than PLN 3 A little more work but to do but how to get along the lowest resistance line ... as a mechanic you want to change the oil and he changes the whole engine ...

Very nice and professional service. A very customer-friendly place. Staff very helpful. You can see that the employees like each other. And this very well proves the company. I would highly recommend !

I sent my S7 there to replace the display. Repaired the same day, nice reliable service, phone super repaired I have no objections to the service:) I highly recommend !!!!

Even with a small number of waiting, the time to settle the matter is surprisingly long.

I was the first time.
Professional and friendly service.
Aromatic coffee.
Polecam

OK service. Messrs. Kamil and Mateusz professionally and quickly solved my problem with WiFi Calling not working

Complaint pending - we'll see what the result will be

Disappointing. I wanted to replace the batteries in S6, impeccable condition. Unfortunately, the technician decided that the scratch on the back of the phone disqualifies the possibility of replacing the battery without replacing the backs. That is, PLN 190 is made from PLN 190. "Nothing can be done for you." I gave up the repair. I do not recommend the site ... or Samsung, where the replacement of the battery in a 4-year-old, working phone is doomed to failure.
EDIT 1, after the site's answer: I gave the phone to another, unauthorized service, the expected price is 160 in place of your 370 (190 battery + 180 back). Tomorrow we will find out whether the scratch on the back prevents the battery from being replaced. After receipt, I will verifiably verify today's opinion and change it if this operation fails, as predicted by you. Once again: a micro scratch on S6 glass backs, not a "broken flap" as in your answer. What flap in S6?

Before going there, I sent some e-mails with specific questions. I have not received any answer. Even automatic, inviting to the website. Thread.
If they have such an approach to the customer at the very beginning, I would not count on professional and reliable services.

Two phones repaired, both perfectly and without problems, it only took an hour. I would recommend!