Samsung Electronics Polska - Poland R&D Center Reviews

Quick but expensive.
Service ok. Best to repair under warranty.

Full professionalism on the part of Mr. Piotr. Consulting, knowledge about handling complaints. I will recommend this site and of course Samsung :-)

I came with the phone at 16 and the next day at 11 were available. A defect that Regeneris service could not see here repaired immediately. In addition, a very nice place.

Nice and express service. Note 4 fixed in a few hours!

Cool. They did extra services for free. Thanks!

Galaxy S6 with suddenly fallen micro USB connector has been repaired in 1.5 hours. Before the repair I could charge a bit on the induction charger and after their WiFi dump the data into the cloud.
Telephone with manufacturer's warranty (bought exactly 13 months earlier) and in addition to the new USB port I received a new display glass, frame and rear camera for free. "Because you can and we care about customers".
Keep it up, I recommend.

Exemplary, starting with the first contact with the client. Service at the highest possible level, no problem with the acceptance as part of the factory warranty for replacement matrix with the battery in the galaxy s7 edge. Full professional service - there is no trace of the telephone repair. Everything lasted about 2 hours. I recommend to everyone, a real premium service.

The phone was repaired quickly, efficiently and professionally. I recommend

You have to wait a long time for service, but the repair time itself is usually very short, and it is worth to wait on site to pick up the equipment after an hour.

I've been to this site twice. The first time I think I was served badly, it was the fault of her employees. The second time, when the problem returned after only 2 weeks, I was handled correctly and with great accuracy by Mr. Patrick. I must honestly admit that he took my Galaxy S6 problems very seriously. Within two days the phone was ready, I am very pleased with the quick and thorough repair. Although I had to go twice with the same problem. I highly recommend the service.

Great service. Patient: A5 2016. Symptoms: swollen battery, damaged Jack 3.5mm jack. Accepted without problem, even without proof of purchase. Full documentation indicates that both of these things were listed in 20min! In addition, mega cool places to wait. To my surprise, the front glass was also replaced on the screen despite two small scratches. Finally, the phone was handed over in a nice, soft bag and with foil on the screen. For a Samsung fan, the best place for any repairs with equipment.

a definite plus, I've never been to such a site; were it not for the fact that I arrived with the phone before 18.00, the repair would take place on the same day and the next day at 10.00 I was called that the phone is available! I was served by two smiling, nice girls and I wish (for this coming 2017) only repairs to such places. :-)

Full professionalism !!

I had a damaged microphone, so I went to Samsung with the idea of a paid repair, as it turned out I still had a warranty for it. So I gave the phone back for warranty.

The lady promised me that the phone would be on Wednesday - the phone was delivered on Monday before 3pm. I picked it up today and to my surprise ... it was a very good repair ..

Despite fixing the microphone, I got a new casing (the old one was slightly scratched) and a new glass (the old one also had 2 small scratches that did not bother me) and now I have a "new phone

I recommend it, quickly, efficiently and without any problems

Despite the fact that few minutes were missing for the service, I met with very nice and helpful service. The repair proved to be unnecessary, the employee was able to explain the problem, among others because he used the same Samsung device. I hope that in the future there will be no need for a website, but if it appears, I will definitely come back.

For the second time I am using of service here. service very efficient, immediate diagnosis and repair in SEVERAL HOURS !!! All without discussion done under warranty - replacement of the motherboard in S5 and display in J7.
After previous experience with other producers, I will never buy another phone again.
The only drawback is parking in the area.

Fast phone repair. Nice service, good contact. I recommend!

The website's name or description should indicate that it only deals with phones, tablets and watches. They don't worry about the rest of the equipment and check in without even telling where to go ... Nice, but no parking spaces for customers. A lovely lime. Thank you.

Large living room and service with shortages. I can not buy products that I always get in commercials such as VR goggles.
When I tried to repair the phone, I was told not to contact specs in Korea because they can not make a decision.

If you are going to visit this site, I recommend thinking 10 times and reading negative reviews of more serious repairs, such as replacing the screen. Specialists do not work on this website, only young people who are unfamiliar with their profession and apologize for patting the learned formulas. If you are interested in my "adventure" with this website, please send an e-mail.

Embarrassment.
It is not possible to purchase the original GalaxyTab4 battery. But not that it was not available. No and CH .... already. Advice from the service "please look for a battery on the internet". HELLO! BUT SERIOUSLY? There is no longer a Samsung place in Warsaw. The customer wants to buy an original Samsung product. Not a replacement or fake. The original ... Ok, it can be weird but still. And what does he hear? Buy a se a pan on the internet. Your unexpectedness was not going on. I understand that let's say that even the authorized service of Mr. Henryk in the underground passage to WKD ... But to be in Samsung's Oberbaz?
Mockery and embarrassment ...
Quoting the classic. "I will go to Bydgoszcz, and I will not buy here"

Very good service. It's easy to hit. Super professional service.

Thank you, quickly, efficiently and extremely culturally.

waiting time in the queue to issue a phone from the repair is SKANDAL. only 2 people in the queue and none served within 35 min. massacre!

Everything is git. Battery in SGS7 replaced in two hours.

Quick repair at a reasonable price. Nice service. I would recommend.

Chaos, mess, lack of professional approach to the client. As I see another such opinion recently ...
This is my second contact with this website. The first time it was only after the boss's intervention that the matter was properly dealt with. This time for 2 weeks there is no specific information when they will have a Galaxy S10 display for me, after all, the latest flagship! There is info on the website that they exchange within 1 hour, I'm going because of course you can't call because the hotline hangs up, and they say on the spot that the next week at the earliest ... fraud on the website? Some say that I have to find out every few days because transport goes, but they don't know what they will get ... is it a secondhand or a professional website for a top brand ?! For parts ordered ?!
Drama!!!
Private opinion, but in a company where we have several hundred phones, you probably have to give up Samsung orders because of the service below criticism ...

Authorized Samsung Service Center. Where you will not only repair your device, but also help you find the right brand accessories.

The best services, and staff make it bigger this huge company. My congratulations 5* many companies should need take Samsung premium as exemple to follow

At the beginning I would like to point out that this is not a sponsored comment. It is true that in the end, the staff suggested that all sorts of attempts to share their impressions of the visit are welcome, and I promised to do so. Nevertheless, if it did not happen I would share with you what happened to me at Samsung Service Plaza. But from the beginning ...

All people allergic to petroleum jelly and diabetics please stop reading at this time. Samsung's competition, ointment for du ## pain can be helpful while reading.

I was on a business trip and this time it was Warsaw. During the day I noticed that my Galaxy S7 had a chipping on the home button. I thought it was ordinary dirt, but after trying to scratch the flaw I noticed that it only made things worse. Then I remembered the wonderful place, the advertising slogan "we will fix your smartphone in an hour".

I came to the place, took a number, kind service took care of me. By the way, I mentioned that I have a "speaker grill" outlined on the front and I know that this is not a complaint, but I would like to know how much it would cost me to get the phone to a new condition. The pretty lady took the phone to service technicians, came back and announced that if it turns out that they replace the home button under the warranty, then for the replacement of the grill they do not expect payment! I thought WOW !, how should the service look like and where have you been all these years ?! Each of us will certainly mention at least one such case when something broke, the equipment sent to the service did not return for weeks, and finally the impression was that the service was always looking for what would not delete us here ... I did not know if I would be able to appear the next day on the site, so I asked for repair by the end of the day. I did not expect to meet the "1h" time, I do not say that this is not true, but the S7 is quite a specific structure, waterproof, made of glass and metal, relatively difficult to repair. I have been informed that the data will be erased and the staff helped to make a quick backup. Nice lady said that I could appear before 19:00 and we will check if they can make it, which I agreed.

After returning, I found a large group of people with receipts of accepting equipment for service, like the ones I was holding in my hands. To say that I waited 40 minutes is an exaggeration because I drank good coffee and played with the equipment. To my surprise, I do not know when it hit 19:00, and I accepted the failure when I noticed that employees are not chasing other customers in line with the popular "welcome tomorrow". Even the lady who entered at 19:05 was served and at 19:15 she came out with the repaired equipment (something soft), previously hugging the employee who was so helpful. Until the last moment I didn't know if I could recover the phone that day, because finally in the test it will come out whether it is tight or not ...

Around 19:30, apart from the employees, there was only me and the cleaning lady. When I heard "ready" I was afraid to start clapping for fear that I would not be able to stop. Finally, I have a practically new phone! They exchanged the reason for the visit - home button, grill (courtesy), battery screen and a microUSB socket (I don't know why). On the way I got a nice pouch made of material so as not to scratch the equipment - bullshit, but it is terribly happy :)! When the service man approached me, he handed the company T-shirt and apologized that I waited so much for the floor to bend under my feet. I was confused to such an extent that if at that moment someone put me on the stairs, I wouldn't know which way up. After all, all these people came back home that day ...
That's how my nice adventure with Samsung Premium Service Plaza ends. Say I recommend it, it's definitely not enough. I have the impression that in the first place I should contact Google in order to increase the number of possible stars, and only then give a rating of this place.

Service and Customer Service - Samsung is doing it right!
Greetings to the entire crew!

Very competent service, the service does not exceed 24 hours. Service point on the ground floor of the Spire office building.

Today I came to this place. Maybe it's Monday long weekend but at 10:30 one person was ahead of me. Telephone accepted for warranty repair at 10:30. 16 sms that is ready for pickup. Replacement charging socket, microphone and display. I have never seen such a quick repair. Generally nice, comfortable, coffee is great. I recommend :)

I would recommend. I have used the website services twice and I can certainly recommend it. The fault was removed in an hour (burned screen on the smartphone)

Very professional approach, quick repair. P O L E C A M

Everything OK, in my S6 I had to replace the camera module for the second time ("snarled") which was replaced without a problem but the display detached, the service easily admitted guilt and once tried to stick it, but there was nothing to change for new. By the way, I changed the rear window and USB module with headphone sockets. I will add that the phone was delivered on May 16, and the warranty ends on May 22, and there was no dragging, etc. The repair lasted a little long because the phone was available every time the next day but when I was there they were really crowded, except for an hour opening and closing. A great PLUS for service, the most for "blonde" probably Iza, because it was with this lady that I dealt the most. She always tries to help, she informs about everything and of course she is very nice and professional. Ultimately, the phone is in total like a new zero traces of replacement of elements also a high level replacement even though the service technician tried to inform me that the spots on the screen do not change the value of the phone because it is functional. Work a little bit on informing about the completion of the repair because on the website information that the phone has been ready a long time ago and I just called the next day and it turns out that it was the day before to pick it up and it was so every time, but I know that it is caused by the multitude of people what is true and you probably need at least one person to service at times, but that would shorten the repair time in my case. Free Wi-Fi, coffee, water are available on site. I would recommend.

Competent young people, definitely too long waiting time, but a cozy and nice place.

I'm disappointed, like a quick repair and the tel still does not work as it should,

Replacement of the J7 2017 display, under warranty. Fast, nice and pleasant. I would recommend.

Very friendly service, helpful employees. Everything is fast and efficient.

The place made a huge impression. The service on gearance is sensational. The only unpleasant thing is that they had to correct the defects after their predecessors from another authorized Warsaw service. I decided to fly from Gdansk to Wawa to quickly repair the phone. The only minor drawback to this place is the very poor internet connection that is available to customers on devices in the time-killing zone. Repair done quickly. I will soon recommend this site to others in the future. Professional service friendly and helpful. May it be more service at this level in Poland

Failure to dismiss the Samsung Galaxy s8 to replace the broken display, they told me that the phone is waterproof. My phone fell into the pool and I took it out immediately. the phone was flooded and now i have to return it to them again. Tragedy

I talked on the phone about replacing the camera glass in the Samsung s7 edge, I learned that they replace it with the battery cover and costs about PLN 240 I accepted it (I will add that I called because I live over 100 km from the site) today I went specially to replace this part of course, I was informed by phone that I would have to wait for the phone for 4 hours, which I also accepted after arriving on the spot, the Lord informed me that to replace this element (battery cover and camera glass) I also need to replace the camera where the camera worked very well there was no damage scratches, etc., which would indicate a replacement because I secured it. The Lord confirmed that the camera was working properly because he checked it himself, however he informed me that the procedures require that the glass and the flap be changed along with the camera where I was not informed about it during a telephone conversation and from PLN 240 which I accepted for replacing the item there was about PLN 330 for the camera. all I got was a loss of commuting costs and time.

I am really pleasantly surprised by the quality of service. The service was done properly :) You can see that the Samsung brand respects its customers and cares about good relations with them :)

Until then, this is the contact rating.
The second day I am trying to reach them, all possible channels, regarding the device left on them, on Saturday (it is Tuesday).
Since I have not yet received information about the completion of the repair, I wanted to know at what stage and mention the occurring defect, which I forgot about when handing over the phone ..
I do not know how many times I've tried (after the hundredth I stopped counting) but my efforts so far are fruitless ..
I just hope that I will not experience the lack of professionalism of technicians about which I read from the comments and regrets that I have not read before, because I would not give them a phone call ..
edit:
However, I experienced a lack of professionalism!
After 1: they said that with the phone and Batteri everything is fine and this drainage was caused by the fact that with the update (to Oreo) installed a major error (since when the errors are installed) and that through this the error was only the fourth time they succeeded in installing the system ...
It is very interesting considering that I did not update the system via OTA!
So they are simply brazen!
After 2: the phone came back to me with scratched back Even though I pointed out that they did not scratch them because they are in perfect condition .. After submitting this matter and sending photos I will get only information that they asked for photo documentation and since then silence.
I do not recommend this website cordially and wholeheartedly ..
I hope that in other cases things look different and the client is taken seriously ..

I would like to share an interesting case that I have at the moment with the Samsung Galaxy Note 9 phone. Although it will sound unbelievably when playing on this device my screen cracked under my thumb. I was today at an authorized Samsung Premium Service plaza site where service workers after hearing my problem, without checking the phone thoroughly but laughing said that for this to happen I would have to have nails instead of fingers to make it happen. In my opinion, this approach of a professional website to a client should never take place. With a smile on my face, I was told that the phone had to fall, which is not true and that everyone can say that. At that moment, Samsung lost everything in my eyes. The screen breaks during use and, without careful verification, they laugh straight in the eyes ... making a man an idiot and a cheater ...

It's nice because cold water and for free and even coffee can be done and also for free

I visited the website with my Galaxy S7. Professional and friendly service. Quick exchange (several hours). I am very pleased with the service. I would recommend!

Very good place, expensive like all samsung. The service itself seems to be at a high level, the queues can be quite large. You can use the toilet for free and drink coffee or water. You can also admire Samsung equipment and buy accessories and most importantly on the site we will get help here in case of damage to the phone. They helped me so he gives 5.

I have already used the services of this website several times. Each time the service was done perfectly, and professional approach to the client. Besides giving the phone to this site I'm sure that will be used original parts. I would highly recommend.

I exchanged the phone's screen on the website. From the very beginning I was surprised by the very nice and professional customer service. Earlier in another phone model I changed the screen on ul. Ho ej, also on the site of samsung - the tragedy of the system stuck on power and unpleasant service. I would like more professional services.

ATTENTION Scammers. The Samsung A3 phone has been repaired under warranty. On admission, no damage was found and after one day mechanical damage was found and the repair under the guarantee was refused. I do not recommend. Steer clear of a wide arch. No more Samsung equipment.

The hotline is a laugh, it breaks the connection all the time, whatever you choose. The service itself is no better. Apparently in the premium name but I do not know in what sense. I have s10 + which is one of the manufacturer's flagships. I wanted to replace the screen, however, no parts are available, and nobody can tell when the parts will be available. "Maybe in a week, or maybe two - we don't know" - I received the answer from an employee. What's more, earlier after an hour trying to go through the constantly breaking hotline managed to connect and got the answer that the screen is available. I prepared the phone, deleted all the data and 40 minutes away I arrived. The Lord announced that, however, is not because the system is in stock 1 item but physically is nowhere to be found, that's why I got such info by phone. Nice order, therefore, on this Premium Website. I will only add a very neglected salon. In the morning everything turned off, nothing can be watched because it was rather not well prepared in the morning for the client. I read previous reviews about this place and see that this is not an individual situation. Last time I decided to call this brand because when it comes to what it is as you can see the user is left alone. I do not recommend.

The repair order was accepted efficiently, the costs were announced (the warranty did not cover it), the duration of the repair was less than an hour, you can drink coffee, update the equipment, or play with VR goggles, paid parking, but these are the limits of the center, so normal device diagnostics repairs.

Gwno service. Chicalrm ask about the battery, I was waiting for the hotline and suddenly they hung up

Coffee ice cream yoghurts e company fridge is a good site and bad quality of the site, unfortunately ..... who was more than 5 times knows what's going on, zero interest in people that it will improve

Unfortunately, according to local service providers, uploading new software to the phone is a panacea for any problems. I used a total of 4 times and only once was actually done with the product. They do not always inform you that the equipment is for pickup. Once I waited a few days, then I called and it turned out that the equipment is available for collection for three days. The only advantage is nice service, but it's not enough ...

They praise that they repair the phone in an hour. On the helpline they said that you do not have to make an appointment. On the spot, it turned out that they do not have a screen for the phone in which it was supposed to be replaced, because, as the seller said, the delivery did not arrive. I did not expect something like this after such a large service, the more that my phone is one of the latest models of Samsung.

Great service!
Replaced the board in the Galaxy Watch for 1 day warranty! At the same time, neither a warranty card was required, nor any other confirmation of the European origin of the watch. All checked by serial number. On Tuesday evening, the watch was taken for repair. On Thursday morning they returned. Well done!

Repair your phone immediately, quickly and efficiently. It is a pity to change the phone for equipment from another manufacturer. I recommend 100% !!

I have been a Samsung user for many years.
For the first time I had an unpleasantness on the site.
it seemed to me that a company with such a class also has the service at the appropriate level. The problem with the display has not been dealt with.
The price has increased to the amount of the new phone. What was my surprise when talking to the operator I noticed a phone sticking out of my pocket
HUAWEI. The question was answered because it is a good phone :)

3 hours? I've been waiting over a week. Poor for a flagship website! I could fix it in an unauthorized one

Samsung Galaxy S8 with a broken screen repaired exemplary, looks factory + a new battery for free.

I will list parking disadvantages, difficult location to find free space. But the service itself - it took them an hour and a half to fix my watch, because I was the first person to report this watch to them with a complaint. They gave reliable information, in the meantime came up and said what the status of the work was and how much could it still take. Nothing more - nothing less - one and a half hours and equipment repaired. I would recommend!

Repair service was carried out quickly and efficiently. Kindest and professional service. A large selection of accessories for the phone. I heartily recommend.

It is already 2 weeks since phone is in service center. No contact number. No link to check status. No info. Only contact available is via messenger. This is a joke and a disaster. Samsung hotline has no update and tells that you need to contact them directly. Seriously in 21st century i need to drive there? Only angry customers are being served?

Note 8. Replacing the screen, battery and several other components on the same day. I left the phone around 10:30 and at 15:30 it was ready to be picked up. Service at a very good level, gaming waiting room, coffee, everyone nice. I recommend, This is how it should look everywhere.

Approach to the customer - mega weak, they promise repair for two days ... it's a pity that she did not even start, I'm waiting for 3 weeks

I was like cars and coffee on a bicycle with my sister in arower was purple with the inscription Zuzia

Total drama :)
The only plus of this point is the friendly service.

My impressions after visiting this site can only be positive! I met here with full professionalism and kindness from employees. I can recommend this company to everyone! My device's problems were diagnosed flawlessly and also quickly repaired. I warmly greet Mrs. Magdalena, cooperation with you is pure pleasure :)

Great service at the highest level.
Very nice and competent service, quick repair time, beautiful salon design.

This is a very smart service centre, equipped with modern and trendy amenities. When I went there and took a number from the queueing dispenser, I found that instead of the number appearing on an electronic screen, they are calling the number, and unfortunately in Polish. I thought the electronic display was not working then. The service was prompt and satisfactory.

I was taken care of very well, very nice MRS. ESTER, thank you

Super service, almost no queue. Nice nicely nice professionally

Super service and express repair of Samsung J5. I definitely recommend this site.

Great place! Very polite and competent team. The motherboard in note 4 went down. The exchange lasted an hour, and the pain after losing what was gone along with the plate, smeared with black coffee, cola and the incredibly positive energy of the lady from front desc. I highly recommend the services provided by this website.

Good service, quick repair, the opportunity to wait on site. Warranty and post-warranty repair. Only do not inform you that the phone memory will be cleared.

Very nice people. They were patient and devoted a lot of time to me. I could go to another website in Warsaw, but I came to them. recommend