Samsung Electronics Polska - Poland R&D Center Reviews

Super service. Repair your phone in one day. Professional and friendly service. The phone returned to me in perfect condition. Keep it up!!!

Very nice and professional service.
Fast customer traffic, which means that Ladies and Gentlemen efficiently serve customers (which was confirmed in my case - duration of service: 7 minutes of waiting + 5 minutes of service).
Quality - impeccable.
Prices quite high, but you don't come there with equipment for PLN 100, so no wonder.
recommend

They should remove the words 'premium' and 'service' from the building, quoted 2-3 days to have a bezel replaced on my samsung watch - 15 days later and it took half an hour to find it, they hadn't even started repairs and argued when I asked for its return. Shoddy and shameful service experience - wish I could award 0 stars

The helpline for your website is a mockery. No matter what the customer chooses to disconnect, listening to the machine is a waste of time. Not everyone has time to go to your point to find out if a part is available.

The salon does not meet any service standards is a farce. Employees in love with food in the back room unprepared, unable to answer and responsible for anything, someone who introduced themselves as a manager certainly does not know what responsibility lies with him and is not prepared for it. Contacting the Lord is a special experience. They will not be liable for regulations subject to regulations sometimes incompatible with the manufacturer's warranty. This salon is a joyful improvisation in the inexperienced and in my opinion irresponsible hands for a lot of money - because it is impressive in itself. Now I know why this equipment is so expensive. To sum up a very expensive cabaret in the center of Warsaw

Definitely nice places, professional service but I've already repaired the phone twice and nothing could be obtained from this repair, I will definitely go back there, I will definitely wonder if it is worth being there again.

Very good service. The price of the service, as in the price list on the Samsung website. Professional service.

I am 4 times in 1.5 months. with the same fault. My suggestions are not taken into account. There is one service desk for 14 customers waiting at the point.

Lots of space, looks modern and service is great, however waiting times in the afternoons are terrible.

Good service, everything can be arranged while you wait.

Hello. The website contains information that is not true and misleads people. On the spot, the user clashes with reality. The service man tries to push the replacement of a good back cover, there is no question of a free (as it is written on the website) battery replacement. The waiting time when replacing the display is not an hour, but it is sent back for 2 weeks - it is a pity that this information is not posted on the website - supposedly it should be express in an hour. The Lord on the spot explains that it is not about customers under warranty. But I also have leasing, but I would like to thank you for such services. The service is not nice

The service works quickly and efficiently, however, in the case of post-warranty repairs or when the warranty is not very expensive.

Very fast Galaxy S6 repair! At 17.50 I reported the problem and at 18.30 the camera button and lens were already replaced. Service also nice and professional. recommend

Contact with the telephone service, trash, stupid messages repeated several times, in the moment when we choose the right department, no one is running, you need to get rid of yourself, where as usual there is never a selected part for the phone. Failure and this is supposed to be a Premium service? I honestly do not recommend buying a Samsung, I think it is better to buy Huawei.

I gave 5 stars but for the external architecture inside the building, unfortunately I could not have been another time Regards.

I would like to thank you very much for the professional and very kind service and assistance in the repair of Samsung A4 Mrs. Esther.
I will recommend your services to friends.

It is true that I only did a paid repair, so I do not know about the warranty, but the replacement of the entire housing took only an hour for service technicians. So great time. You can wait there. There are tablets and headphones available next to the seats, so the waiting time is additionally shortened. The only downside is the phone accessories on offer are overpriced, so it's better to buy elsewhere.

Quick phone repair - but you have to wait a little in line. You can watch Samsung news

I visited the website to replace the battery on my phone. Batteries out of stock, on order, but delivery date unknown. As the service does not have a telephone, I sent an email asking to notify me when the batteries arrive. On the same day I received a polite reply that I would be informed immediately. A month has passed. Silence. Of course, the batteries have arrived a long time ago, only I forgot to inform about it :(

For fans of electronics with the Samsung logo - a temple. Professional service, express repair - telephone repaired in less than 12 hours from acceptance to service. Thank you and recommend to all undecided, it is better to pay extra than worrying about the quality of service and performance at "Mirek".

Super efficient fast service. Tablet repair within 2 hours I'm very happy .

great service and friendly service. very professionally.

Bury
"PREMIUM" website:
- 1 day they do not have any basic parts in stock
- On the second day, they declare the repairs to be carried out within 2-3 hours (except that they boast of repairs on the site in 1 hour), after 9 hours return to the salon - the repair has not been done and they cannot give a reason why it happened.
Mocking the customer. Who will pay for my wasted time?

Avoid Samsung . Screen breakers cost 500 euro to repair. I have always had Samsung but this is a joke

I am delighted with the service. Mr. Rafa was very nice and very helpful, he explained everything in detail, he let me wait for their decision on the phone, he gave me coffee, and after less than 30 minutes, the phone came back to me with a new stylus. I heartily recommend this service point. :)))

Very good and professional service. My phone was repaired right away. A very good staff.

Very nice lady from service, quick repair time.
Thank you for the surprise when you pick up the device.
RECOMMEND

Good morning,
I would like to send a very positive opinion regarding your procedures and the manner of handling my request, especially to Mr. Piotr. Moreover, Mr. Piotr answered additional questions on the spot, he was very kind, understanding and patiently answered my questions. Such employees MUST be appreciated. A good approach and respect for the client bodes well for you.
I wish you all the best.

Greetings,
Marta K.

Full professionalism. S7 Edge telephone repaired in 4 days including return shipping. I recommend and think that it is better to return there than to incompetent subcontractors. Deserved 5 stars.

Recently I bought a TV from them: qled 55 flat - it works very well. Smartphone: Galaxy s8 + - works very well. I apply for 1 helpdesk support line to Samsung R&D, I hope it works!

To call this tragedy there is already a day in a row, I call a dozen times and no one deigns to pick up

In less than 2 hours in s7 the battery was replaced screen USB input plus backup and restore backup - great service - I recommend 100% - all under warranty
Ps. Thanks to this service, I will stay with the samsung brand on the bank!

Poor selection of accessories, good occasional discounts.

After a month from the warranty replacement of the display, the s7 was damaged as a result of pressing the button in the lower left corner of the device with a finger. The result was a smooth, oblique crack running from the Home button to the left edge of the camera.
The way the damage occurred and its appearance, in my opinion, may indicate a wrong method of mounting the above-mentioned display or its hidden defect.
The service, of course, considered the damage to be mechanical and refused to repair under the warranty.
It turns out that these flagships should be handled with incredible sensitivity and delicacy.
Considering the amounts I paid for their products and my previous experience with the TV of this brand, the matrix of which sucked in dust strangely, it's time to part ways and look for solid equipment.

Edition.
The service's answer is not true.
The employee of the point, after immediate consultation with the technician, informed that it was a mechanical damage, and it was not subject to warranty repair. At no time in our conversation was there a proposal to leave the camera for an expert opinion or damage assessment. The employee only informed me that I was entitled to file a complaint, but for this to happen, he must remove the data from the phone, which will be a sign that the phone was in the service. I actually disagreed with this, as this action was not related to the damage and would not change anything in the process, except that I would have to restore the data.

P.S. Oh, it's not nice to lie like that

Editing part 2

Success after 2 months of correspondence with the complaint department. The manufacturer decided that he would make repairs under the warranty.
For someone with a similar experience, I advise you to patiently drill down on corporate anesthesia.

Glamorous office, waiting time is little high. Easy commute.

A phenomenal website. I waited 1h for the motherboard replacement in Galaxy EDGE 7.

My phone and wife service under warranty. In both cases, express repair + additional replacement of the battery and the entire scratched screen :) I recommend 100%. Actually premium service!

Paid parking for service customers is some kind of embarrassment. The only good thing Samsung does is that it does not produce cars. Because those in the showroom will have to be put into service.

Drama! Waiting time 30min with the number of staff - 3 people who were hanging around aimlessly! Repair in 1 hour unreal!

Great service! In less than 2 hours, they repaired the camera on my phone, which refused to cooperate, they also changed the screen, because it was supposedly burned out, and the frame and charging connectors. Fast and professional! I recommend :)

Unfortunately, the equipment purchased not in the center is not covered by the warranty.

A helpful place in case of repair. Friendly service

Friendly service, quick repair. A pleasant surprise.

I highly recommend this Samsung salon screen repair in Samsung phone went in a few hours salon very nice very many phones and other Samsung gadgets you can play with VR glasses there is a special platform free drinks ice cream coffee Professional service I recommend

Great service and warranty repair time (less than 3 hours). In addition to replacing the faulty screen, the Galaxy S6 replaced a USB connector that was not even reported. Replaced prophylactically because it was already heavily worn. The best warranty service I have dealt with.

Everything quickly and efficiently, I recommend it.

Great service, and my phone was repaired by express! I highly recommend this service :)

Extremely nice and professional service Mr. Patryk (I hope I did not mistake the name), quick help in repairing the equipment. Until now, I was a customer of another website in Warsaw, but that's history.
I recommend, I think five stars are not enough.

Replacing the display in Note 8 is cheaper than in other services, additionally elegant and convenient

Revelation.
The smartphone was repaired under the warranty, even after 24 months (it turned out that there is a 27 month warranty from the time the device was manufactured).
In addition to a technical defect, the service replaced damaged housing parts (mechanical damage) - for free.
Equipment repaired immediately, during which invites coffee and a fridge full of treats.
Nice service. So naturally, not "because they ordered".
I have not encountered such treatment of clients anywhere.

Mega professionally, super fast, nice :-D and batteries were replaced after a guarantee for FREE!

Very interesting place where you can see VRs, how technicians repair phones, see technical innovations, nice atmosphere, professionally.

Great service and fast also.
My screen needed fixing and normally this takes 24h. As I needed to fly out next day they did it in 3 hours.

Reading the reviews I had doubts about the coming, however, it turned out that all the negatives written about the site is nonsense. Very nice and competent service that gives tips on how to take care of the phone and what to do in various cases. I refilled Samsung S8 and went smoothly and pleasantly expectations are 2h, so very fast looking at other sites that carry out such a repair 2 weeks. The service can drink coffee and wait for a phone in the relaxation zone. I recommend this service to anyone if someone had a problem with the phone ever again to say that I recommend !! : D

Very fast warranty repair during which the windscreen and charging socket were replaced in the galaxy s6, in addition to the rear window warranty. The repair was to take 2 hours, but the employees got up faster. I have never and anywhere so quickly and professionally repaired equipment. I highly recommend this site and I cordially greet the employees.

Phenomenal service. I would always wish for such quick repairs (I used 2 times and the phone was ready 2 times for the next working day). Courteous service.

How can you brazenly cheat and nail the customer in a bottle? I bought a road phone so-called. flagship in the store to have Samsung warranty and service in the event of defects or factory defects. On the site #SamsungPlaza such beautiful assurances, quote:
Give your broken phone to our specialists and we will refund it within one hour. Spend the time relaxing with music while drinking good coffee, or immerse yourself in the virtual world with Gear VR goggles. [...]
At your disposal are: music zone VR zone children's play area
display of products and accessories. The first time, they reset me all, erasing everything. We waited in the salon for repairing 6 HOURS !!!! Every hour we asked how many more. They were talking about the queue. No one offered coffee and the FR area was not open !!! At the end they were still counting, because they said that everything is not guaranteed. New phone! No cracks, slightly scratched on the back cover. The second time they said that they have so many applications and complaints that it is not known when they will give up the phone and need to reinstall the system and they will not make it in an hour! It is not known when repair. Let me remind you that the phone is under warranty. I am writing this to warn me. DO NOT BUY MORTGAGE KMUNGA CELLS from the living room, because there will be no warranty service. #SamsungSzajsung. PS. On the site they wrote about the Samsung parking lot. However, the consultant in the salon said that he does not have one and that he should park somewhere further on ul. Lucka.

Very fast and professional service. Despite so many customers, they act very quickly. 10/10

A very good, I came with a broken headphone jack and the charging socket and phone button have been repaired (I didn't even notice this fault). Everything lasted 2 hours which I spent pleasantly drinking coffee and listening to music. A very good, very elegant interior, professional services. I would highly recommend :)

Unable to contact the service by phone, trying for more than 3 hours. I do not recommend

A broken screen in Note IV (pink I will add) like such a simple case, Arkadia (where I bought the phone) redirected me to the site at Anders Millenium Mobile (failure of the massacre and bottom - service at a level below the minimum, surly and not competent - they kept my phone a month and they didn't even inform me that they would not fix it !! I heard that samsung no longer produces pink screens and can change it to white!)
I started to search and luckily I came across Samsung Plaza !!
Nice service on the phone, the Lord immediately checked when they will have the screen, called back said that if I bring the phone in the morning I will pick it up the same day ?! And that was the truth. Repair in a few hours! I recommend the service and this service! I love you and my note ;-)

Super service !!!! Kindest Kasia! Fast and professional! May there be more such a professional approach!

I recommend the most !! Nice atmosphere, service at the highest level :) immediate repair without any problems :) I will certainly recommend this place :)

Great service. Only problem with telephone contact. recommend

Fast service, nice atmosphere, you do not have to wait long for repairs. I heartily recommend :)

Very nice place, very nice people but the service itself is one big olewka. Everything from myself, I gave there two phones: Note Edge which for unknown reasons reset after activating fingerprints and recently Note 4 which below 15% of the battery loses range and turns off any moment in addition when you open the flip feel some burned elements on the plate , the stylus itself also feels burning after removal. Service after a few days in both cases of my phones did not say anything. One big embarrassment

Repair under warranty, the next day I picked up, they repaired more than I wanted so I highly recommend

Professional service. Despite the heavy workload, the repair was carried out the same day. Although not "in an hour", but still not bad. Very polite and helpful Mr. Patryk. I recommend :)

I would definitely recommend this place :) A friendly staff, the phone was repaired within 1.5 hours :)

Very professional service, quick and trouble-free repair,
I recommend to all :)

Great, professional help and service, I was in Warsaw for a few hours and left the Galaxy S7 Edge to replace the screen, I was very pleasantly surprised when after less than 3 hours I received information that the equipment is ready to be picked up. The phone does not have the slightest sign that it was opened. In addition, as the phone decided to start restarting itself when leaving it on the site (I was sure that it was simply the fault of the android) under the warranty was also replaced the motherboard and battery ^^ For a long time I was not so satisfied with the service and this on top of Saturday: D

4 Dude. Professional service. Fast and inexpensive repair. And minus- probably no gadget in this showroom works.
Landline turned off because there is no one to answer, the salon suggests e-mail contact because there is someone to write mails ... you take a number and monitors dead, Including coffee machine demanding water. Poor for a company salon and service.

Modern service, immediate advice, repair in one day. I highly recommend.

Quick and efficient, friendly service, I recommend.

Very quickly solved the problem of the unseen SIM tray in the Galaxy S8

Edit: a few months later, when the phone was handed over to the Warranty due to the screen burned out, the service performed the exchange in 2 hours, the phone after receiving it looked like new. - Very good service, I recommend!