The company cannot be reached. I saw on the phone over 30 minutes because "all consultants are busy". I tried to choose another option in the machine, but they mostly direct automatic information about the content without information value, after which the machine hangs up the conversation.
As a rule, I do not give ratings, but I have to write, I was today and I thought that the phone will go under warranty for repair, there was a problem with charging, but it was possible to fix it without interfering inside. I am satisfied. Greetings to the blonde who works there
Modern showroom and service center for Samsung devices. Places in the waiting room equipped with the latest tablet models, so you don't get bored while waiting for service and at the same time learn about the capabilities of the latest devices.
I honestly do not recommend. There are several people on the site at the same time, printing a number with 0 people waiting in front of me, I waited 15 minutes for someone to kindly ask me. Last time one person in front of me, I waited about 20-25min. I gave the phone under warranty, it was found that in addition to the warranty, you will need to make a camera frame because I need to guarantee full waterproofness, I took the phone with a problem with the motherboard. I was forced to accept the repair of this frame for money to have the motherboard repaired under warranty. During the diagnosis, it was found that he did not replace the motherboard under warranty. So I decided to answer the phone without repair and beware, I had to pay for the diagnosis of the phone, which was under warranty. I was not informed about this while leaving it on the site, of course after the discussion you said that I signed the statement and I should pay. I do not recommend
Great service, nice atmosphere. I was repairing the Galaxy watch. The repair lasted 1 hour! Everything is done on a regular basis.
Fast and professional service. Only these prices ...
Various things about authorized services can be judged and read, but here I have to give 5 stars. My galaxy s5 was saved after flooding.
There was no suspicion of the desirability of damage, sending back, filming or frequent "damage caused by the user". Only the originality of the parts was checked and the phone was repaired under warranty.
The telephone could be picked up after less than 2 hours, the service was very nice and very helpful.
A definite example and example of how a client should be treated and build the company's image. I definitely recommend it.
Pros:
1) quick repair in two hours
Minuses:
1) the very fact that there are almost a thousand opinions about the site shows that Samsung phones, despite the price and brand, are very emergency
2) poor backup, in the previous phone of another brand it restored everything to me as it was, that nothing had to be done, and in Samsung it was necessary to restore the phone manually to its personal settings for hours, because it only restored basic things
3) warranty only one and a half years, I thought the minimum was 2 years
4) for repair, they ripped the protective film from the back panel. It is not enough that a man buys a protective film on his own, because the glass casing at the back is too delicate, he still has to pay PLN 59 again for a new film against scratches, corns and damage.
I have no words to properly praise the Website! Just the first class! The interior design, friendly and professional service and repair at the highest level. He waved the display in his armband. As part of the warranty, they replaced the display, the lower case and the battery!
Just great! I would recommend.
There are no queues - everything goes quickly. I waited for 2 days for repair. I recommend it to everyone!
Poor parking - apparently parking is but somehow I did not know.
A very pleasant place. You can see the news. Nice service, fast service.
I would not recommend this place. Operating in a fatal level. A party employee who worked on Saturday, August 31, 2019, extremely rude and certainly not encouraging to use the services of this site. I like the Samsung device and at home I have all the equipment properly this brand, but this particular site do not recommend. Unless you change the service and competent people with good manners.
I gave the Samsung j7 with a sent display. Display replaced within 2 hours under warranty. Professional service. recommend
Unpleasant service. Nonsense repair information in an hour. The phone for the time of repair is some old keyhole. There are definitely better Samsung websites in Warsaw, this one is the worst. I honestly do not recommend this place.
I understand this service. Nice service and the most important phone made and devoted in a much better condition. Only the screen was for exchange, after receiving I noticed that they also replaced me with a metal body, which I unfortunately destroyed a bit. Now I have practically a new phone :) thank you
The repair of the equipment went smoothly and without unnecessary obstacles. Gentlemen from the service were patient, professional and clearly knew what they were doing. I was really impressed with the quality.
Great place! You can see here great Samsung products.
This site is one big failure. I was there twice and they ignored me twice in a cultural way.
My Galaxy Note 4 was repaired IN AN HOUR (it was still under warranty), where I got an additional 3-month warranty for this repair. The phone looks and works like new. Fast and professional service, I heartily recommend this site!
Super salon, service, super people working there, full professionalism. Excellent thanks and congratulations to people and the company.
Most often I am served by Benita, always smiling, amazing memory to people, I often bring various phones there as she works on the website, A very nice girl full of passion and commitment.
The service itself works quickly, and has very reasonable prices, all front-facing staff.
Since I first appeared there, other samsung points simply do not exist.
I would highly recommend.
I recommend the service, quick and nice service !!! Thank you
I recommend this site to everyone. Professional and very friendly customer service. I especially recommend Piotr and Patryk (if I remember correctly), who made every effort so that I could answer the phone from the service the same day. May more such delectable, smiling, and at the same time professional employees. Regards.
Quick help with software failures, kindest service and very helpful.
I am 100% satisfied, within 1 day they exchanged the camera in my Alfa Romeo among Samsung or Galaxy S6. And the moment of waiting for service I could fill myself with fun with the entire palette of the latest Samsung devices
The repair went smoothly. They exchanged almost everything for new ones. But after 24 hours the problem on the phone returned - albeit on a smaller scale. See you again.
Friendly service repair and pickup the same day I recommend.
Service on 6tke! Master support. Compact display in the A9 listed immediately in 1.5 hours. Thanks a lot!
Very good service, lots of people and expensive parking, but they do the repairs quickly and efficiently.
Fatally, the battery does not keep 24 hours from the beginning. I have over a month. They declare 3-4 days gear fit 2 pro. They examined and said that everything is as it should be. They deleted all data and pretend to fix it. The service man was unable to say anything except that the SIC had been repaired. Drama never again Samsung. This was my first device of this company and the last, and it is like the best service they have in Poland
I am impressed, warranty repair of the phone in 3 hours :)
I recommend a very high quality of service. There is one very phlegmatic unhurried lady but she can be experienced xD
Contact via the hotline is used to obtain marketing consents from future customers. If you do not agree to the processing of your data, contact with the hotline is lost. After expressing compulsory Markek consents, for the next two hours you hear that all consultants are busy. Embarrassment.
I recommend it quickly, efficiently, friendly service :)
I took the phone 4 was supposed to be in 5 days and it's 26
Twice I received an incorrect phone information about product availability in the salon. Zero knowledge of Samsung equipment among employees.
In the "premium" service, the waiting time for replacing the display - not counting the weekend, 3-4 days due to the lack of displays in stock as they are breaking a lot lately - seriously? Then order more. On the site nieremium on the progress of 14 exchange in less than 2 hours. And they answer phones for progress, and in "premium" they are so premium that I couldn't get through for 4 days.
While waiting for service you can play with Samsung equipment
DEFEAT!!!
I've been to Samsung Premium Service Plaza several times and it has always been a rather pleasant visit. This place works as a showroom where you can try the latest technologies or possibly buy something but when I tried to fix the headphones there today, I met with one big failure! About a month ago I bought Samsung Level U Pro (ANC) headphones abroad. I am rather happy with them but I have noticed recently that the button for activating the function of active noise reduction has loosened and now it is flying in the housing and it is hiding inside. This is a small defect but interferes with use because to move the button you need to use a nail or toothpick. So I thought that in Samsung PSP they will fix it in 5 minutes ..........
But for safety I preferred to call first. Of course, I spent about half an hour on the helpline being informed every 10 seconds that I am FIRST IN A RAILWAY !!! So I decided to visit Service Plaza in person. On site I was informed that their facility does not repair headphones! And that for repair I have to go to the place of purchase !!!!!! So what, I have to go back to the other end of the world so that Samsung can fix my loose button in new headphones under warranty ???? What about people who permanently live abroad and are in Poland for work, etc.? Is this really a Premium Service Plaza ??????
SERVICE TO IMPROVE !!!
Unfortunately, premium is probably just by name. Tablet returned after a week, where according to the service information the frame was to be replaced, because there is a problem with the volume button (tablet returned with problems with the display), where I received information that the frame will be replaced (information given on Tuesday, in person, as the phone they are only supported by a vending machine which tells you where you are in the queue - (weekly to download the frame? seriously)) and then it receives information that the device is ready to receive, and here a surprise, the display replaced, and on receipts information that the repair ended 15 minutes after that as I gave my device. For me, this is another average service that is far from any standards.
For me a revelation. Still under warranty, I gave the old Samsung solid B2710 with a broken microphone for repair, and got a new phone. The entire housing has been replaced. I'm very happy. In addition, a friendly staff, fantastic place. Thank you - may as many websites as possible at this level.
Super service. Very nice service. Extensive information. Phone repaired quickly in half of the warranty. There was a display for replacement, battery, speaker and charging socket did not look for wi fi and therefore they also replaced the motherboard. Now I have practically a new phone :) thank you. I recommend.
Professionally and surprisingly cheap - prices for accessories lower than other authorized Samsung services. I highly recommend!
Incredibly fast service. I highly recommend a nice atmosphere and service
This is probably the best samsung service in Warsaw. The whole phone repair process was carried out quickly (in about 2 hours). Customer service in this place is at the highest level, everyone is nice and helpful. It is a pity that samsung devices do not work as efficiently as this service.
Super service. They settled the matter right away and under warranty. There was no problem to change the branded soft in S8 so that it was possible to use video chat. The whole action lasted less than an hour. Big brava as another site said it can't be done under warranty. I would highly recommend.
Perfect service, great young crew. You can see that the team knows their profession.
The entire display has been replaced which crashed when falling. The service was great, they did a professional job plus downloading data from the samsung galaxy S7 to USB. In addition, very nice service, in particular two very nice ladies :-)
Best wishes :-)
Nice, very kind service. Very efficient service. Many things can be done the same day. On-site store with a wide range. You can check for updates on your samsung device. Coffee maker available.
Very efficient, professional and friendly service. Waiting for the repair of the equipment, you can test various gadgets from Samsung or drink a cup of coffee. I recommend to everyone :)
Fact, the problem with getting through was, but consultants called back to me after a few minutes :) so here's a plus. I visited the site on Saturday, but it turned out that they do not have a telephone battery. It's a little strange that such a service has storage shortages. After all, after a few days I went again, as part of the warranty I was replaced with a screen, battery and frame. Everything in about an hour. It is worth calling to find out if they have parts in stock. On the Samsung Guard helpline they receive more often :). There could be a free parking for customers.
Cool.
...
It was great 2 years ago ...
And today?
I called ... if you have another question, select 6. I chose. 6 I mean, end your connection ... I checked twice. After choosing another option positively. Of course, please come. Defective AKG headphones will be replaced immediately. After half an hour I was there. A lady with a face clearly indicating that I was disturbing her feng-shui brought me down to earth. No way. We will send a message as soon as they can be picked up. Nice Premium Service. And you declare repair in 2 hours when buying ...
Great service, advises the best solution, prices as per authorized service lower than in non-authorized services, service performed (screen replacement) 2 hours without removing the content of the phone, I highly recommend
Phone repair in 1 hour - price a little higher than at another service point where we wait a few days. An interactive waiting room and well-stocked corner with accessories is a big additional plus of this place.
Efficiently, without unnecessary formalities, equipment repaired professionally and most importantly on site.
This service is a mockery, they themselves admit that they are not Samsung, parking is NOT for free, they refuse to repair virtually new equipment bought in PL in a large network because of the note: stamps. FV, new equipment is not enough for them. In the 21st century, for a global company, a stamp counts which note: they did not give themselves. Day wasted, and new samsung equipment cooks like a stove posing a threat to the user, the service will not accept without a stamp. Unbelievable.
I expected a shorter repair time, but the waiting time was rewarded with a professionally performed repair. I will definitely come back for post-warranty repairs :)
emptiness ... no people ... full of equipment ... great technique, but in shining the light goes out after 10 seconds - you have to wave your hands for the sensor to detect the presence and to light up again ... the shredded by the way and not cleaned ... gentleman at the reception, not very brave, although polite. edit: nothing to explain. probably incidental situation and that's it ...
I'm far from them, but it's worth it. The service is always very insightful and gets things done quickly. The repair may not be in the specified time, but when I contacted it, I got a quick answer what and how. It is a pity that there is no phone number anywhere, only email or Facebook. As for the service itself - I know what I'm paying for. Full profession and maximum quality.
There is no service. 10:30 a.m., nobody picks up the phone for half an hour ...
I gave Note 4 for repair on this site. The gentlemen in the service did not quite know what the problem was, so they finally exchanged for a new S8 + - honestly. I would recommend.
Professional approach to the customer failure removed in 48 minutes :)
Phone like new. Galaxy s7 edge. What is needed plus a new battery !! I was served immediately. While waiting, I was offered coffee, my comfort was taken care of, and I was informed of my status. I have small suggestions regarding communication with the client, but I invite you to priv. I know how to improve the service / communication / information process, e.g. about the need to repair a mechanical fault (I noticed a certain dependence while waiting). Now I am looking for gear s3 at a good price because I want to stay with Samsung thanks to this experience. A nice addition would be the opportunity to buy a product at a good price while waiting. Thank you very much for the service and my service!
I was replacing the display on the phone. I was informed that it would take 5 days and on the fifth day the phone was repaired. The service gentlemen were very nice and helpful.
Previously, I was at the Samsung service at ul. Progress, but the above repair was supposed to take 7-8 days, and after 13 (!) Days I received an unrepaired (!) Phone call. I didn't even hear the word "sorry." Seemingly the same company, but completely different reliability.
The best service I've ever worked with. Mega nice service, very quick repair. I really recommend they are the best.
Very professional service. Unfortunately, the equipment was to be repaired the same day, but repairs took one day. Which still gives a short waiting time, however, I was a bit disappointed especially since I didn't receive any information that the equipment will be ready until the next day. In addition, a very affordable place, you can test the equipment that we want to buy and seek professional advice.
I called 6 minutes for the 0800 money taken and no one answered the phone. What's that supposed to mean? I am not interested in the rhodium and paying for it. I call and someone answers immediately when I have to pay or just pays when someone answers! There is another free number, but I found out about the service from Pozna . I got this number via chat. This service in Pozna has to be called 43 times until someone will pick it up either all the time busy or no one will answer. Samsung 1 star.
Thank you very much the service technician for the quick and professional repair of the fault.
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