Samsung Electronics Polska - Poland R&D Center Reviews

helpline is just a waste of time. after a few days nobody notoriously receives

Professional service. They replaced everything that was damaged, even what I did not report. First of all, I recommend szybko very quickly

A professional place and knowledgeable staff. On Friday evening I gave the phone for repair and on Saturday afternoon I had information that the phone is now available. I have no reservations after the repair.

When it comes to software repairs, everything is ok, I don't know how to do other things, that's why 4/5 (black screen in the Galaxy tablet a 10.1)

Paid parking, which they do not inform about (it's so hard to add the word "paid" next to the word "for our clients") I went to buy a battery, I chose a number like at the post office, but if I did not remind myself, I would stay there until today, because of this queues were not chosen, and there were fewer waiting than staff

Superb service. Less than 2hs and I had my mobile repaired.

Professional service and customer-friendly approach. Phone repaired instantly. After 3 hours, he was ready to receive. Service recommendable!

Service tragedy, customer service even worse. I left my phone to change the glass on the Samsung Galaxy s10 + camera. On site, the lady said that the repair would take 2-3 days. The service kept it for 2 weeks explaining that they do not have the necessary parts !!! Laughter in the room. They have the audacity to call express service and repair in an hour and have no Samsung parts! It's some fucking paradox. I don't recommend ins. It is better to give one to a privateer because I still had to pay anyway.

I just finished repairing my phone (soft got encrypted, you had to do wipe and flash). It took me an hour. On the website I would pay over a thousand zlotys, because I would also have to replace the display (slight scratches on the corner of the screen s8). Otherwise you can't xD. The lady gave me back the phone in recovery mode from the back room but forgot to turn it off - when I got home and pulled him out and I live nearby, he was about 70 degrees.
Numbers as for the post office and service mentality also xD
BTW I do not recommend Samsung Galaxy s8 - the most delicate screen in history, which has been proven in tests. Scratches on the screen after one fall. After today's adventure - this is my last Samsung.

Friendly and professional service. Phone repaired in 1 hour. recommend

I recommend. After an earlier e-mail conversation, I came to replace the screen in Note 8 (guard up to 2h) and after an hour and a half I got a phone with the screen, frame and battery replaced. Nice service and good and fast service technicians.

Fast and professional service. Repair done immediately

The third day I call there and no one answers. Is there a lack of training from the phone manufacturer, how to receive them?

I had a problem with the camera in S7. He didn't focus. The phone returned after repair in perfect condition. I would definitely recommend.

The best service I've ever seen.
The service is as every service must be and is an example for others.
Always very friendly service, super fast service and repair, the quality of work done at a higher level.

I was treated unprofessionally and twice from three visits. 2 stars only because the first time was ok

Nice approach, quick service. I am satisfied with the repair. The patient was galaxy buds. Now the sound is satisfactory.
recommend

Thank you for your cooperation so far and we count on the same, at such a high level in the new year!

Hello,

I gave back to samsung premium service plaza flooded samsung j3 phone. The cost of the valuation is PLN 40. The service technicians valued the repair for PLN 950 (motherboard, battery, screen and all the most expensive ones). To my decision whether to fix what at the price of a new phone seemed ridiculous.

In the estate service I paid PLN 150 for repair :) watch out for tricksters.

Excellent service, the phone repaired to me within a few hours, installed the latest software for free and even the service man himself pointed out that the phone is still under warranty, so I didn't have to pay for anything. While repairing the equipment, you can play with the latest Samsung devices. I definitely recommend this service and the point itself.

Thank you for the professional and pleasant service and repair of the Samsung Galaxy S7 Edge at the beginning of November. I recommend the salon and employees. If I need similar help in the future, I already know where to turn to it. Best regards and thank you

The first time I would rate the service at 5, repair in 3 hours, that's all it should be. It was one of the advantages that made me look at Samsung more favorably. Currently, however, the service that says that most damage can be repaired in two hours, has a huge downtime and wait for repair around the week, maybe some reservations should be introduced? Because at the moment the website works like any other, and probably not what it was about ...

Hopeless service. It sucks. To the big ... Beware of the water resistance of Samsung Galaxy 7. Water got into the phone and Samsung no longer recognizes such guarantees. They are only nice when they sell a phone and then they already have a customer in a big ...

Quickly efficient. I recommend a nice atmosphere. Repair done in 1 hour

Probably the largest and most efficient Samsung website in Poland. Do not refuse to repair inventing some sick reason as in CCS ... I recommend!

Service and competence of employees at the highest level. Pleasant atmosphere.

Mr. consultant, or if you call it a mistake. Not only that they work today until 17 and not until 19 (zero information at 12.30 when I was from a fault) you assured me that the phone would be ready by the end of the day and they would ring. Meanwhile, 18.30 nothing zero response but I'm not far away I say zajda and what ... I kissed the door handle. Suddenly the information on the door that you work until 5pm today at 12.30 there was no information at all. It's nice to stay without a phone call. And I said that if I give it something, I'll get it for Maya because it needs it. Ladies and Gentlemen, huge "-". If you do so in a mess then good luck on the market.

After 3 months of waiting for the repair of the compact display in A5 (the insurer confirmed my belief that there are no parts ....) I went to the salon and within 2 hours I received a new display with a review of the technical condition and replacement of slightly damaged parts.
Professional service, smiling, in a word I recommend!
PS. The repair was 30 PLN cheaper than on ul. Progress.

All good if not for the service according to issued numbers. Priority receiving repaired equipment before buying a new one

The best SAMSUNG phone service in Warsaw.
Miracle workers - they saved my phone :)

I tried to call 5 times to confirm that they would replace the damaged power button in Note9, but each time after listening to the recorded automatically recited introduction, the connection was disconnected.
Suggested by the beautiful slogan "repairs in 1 hour", I decided to go to the place (40 km) and it turned out that such a minor defect cannot be repaired even in one day, and you really don't know how long it would take and if there are parts. etc. etc.
The gentleman I talked to was not very eager to help, maybe he had more important activities. When I asked why they weren't picking up the phone, he said they just couldn't answer ... I don't know what's going on ...
I wouldn't waste any fuel and time answering the phones.
There is an opinion on the Internet that it is such a great place, but after one visit I have a completely different impression. Poorly.
The situation on June 25, 2019 after 14

With a clear conscience of 5 stars. I gave note 8 under warranty at 12 on Saturday and at 16:01 I got a text from the service that they invite for pickup. Replacement of display and battery under warranty, no problems. Fast, professional and nice. Shock and disbelief ;-)

08/02/2020. Mr. Rafa helped me very professionally and pleasantly, he came over to ask what was going on, professionally presented repair options, gave a replacement phone. I highly recommend!

On the internet they write that repairs in 2 hours .... Jokes ... They should write 2 weeks.
The first service in which they do not have parking for guests. For pleasure, I didn't go there just because almost new Samsung equipment crumbled. They say that parking for guests is but only 15 min free, then you can do nothing.
There is no way to call to find out when the equipment will do.
Inability to check repair status online.
And this is the Premium Service ... That Samsung allows itself such an amateur and it's still in their office building ..
I will never go back there again !!!!!
I hope that someone from Samsung will read this and draw conclusions.

I evaluate the service once again for 5 stars.
Mila and factual service.
Defect removed from the warranty.
Repair time along with the weekend is 6 days.
I would recommend.

So far, I have had a very good opinion on this site.
I reported a phone repair and I received information that it will be ready "tomorrow or the day after tomorrow". As it was impossible to call the service (~ 10 attempts) I went in person and after waiting time in the queue I got information that there is still no part, but it should be tomorrow and tomorrow it will be ready. I also asked for information at the e-mail address. The next day I tried to call a few times and when I finally managed to get it, I was informed that there are no parts and maybe it will be the beginning of the next week. As I did not receive any information on Tuesday, I decided to come back again. The phone was already under test and was to be ready within 30 minutes. The tests did not go well and I was asked for the next hour of waiting. After 2 hours spent on the website when I asked about the repair status, the service technician said that I must take a number because I will not check it ... to be continued.

A lot of people praised this place, so I found that I prefer to pay more and drive on to have a guarantee of a well-done service.
The battery was changed efficiently and quickly (I left it for 1 day), only my SIM card was lost during the exchange. I gave the phone with a SIM card because I didn't have a pin to remove it, and the Lord accepted my phone without reservation, so I stated that I would trust the service. Unnecessarily.

For 3 days I have no longer access to my online bank accounts, because the PSD2 directive requires entering the password received by SMS when logging in. As I do not have a SIM card, I have to wait for the next one, and with a niche operator that does not have its customer service points everywhere, it continues. I probably won't have my card for 4 days - I won't have access to accounts. On 25.09 I have a fixed loan installment and I can't even be sure I have transferred the right amount without going to the bank.
"We will write to you when we find the card", "We will refund the costs of obtaining another card". Of course, I will get an SMS to my phone number, i.e. when the card found is useless. My time is worth more than those pennies for making a SIM, and I will lose a lot of time through this service.

I waited to issue an opinion, until I found out what the problem would actually be due to the lack of a SIM card and the need to get another one, the lack of contact would forgive me, but PSD2 and the inability to log into the account / buy anything online, however, outweighed the scale.

I do not recommend, I expected more professionalism.

The first time I gave it they repaired what I wanted, but it spoiled something else. Recently I was giving away because of frequent faults. After 4 hours of ignorance, I learned that they do not appear according to them. I do not break completely. 2 for nice employees.

Avoid wide arc. There is nothing to count on recognition of the warranty, and the cost of repair may exceed the cost of a new device: D
The employees I had contact with were vending machines, not people.

Unfortunately, you must agree to receive offers to call or otherwise automatically disconnect. I think that this is not fair and forcing something that you do not want.

Service like a premium-name. In addition, great coffee

I must admit that I like Samsung products. I regret that none of the people working on the site was able to help me in the settings of the Galaxy S8, and many "impossible to solve" problems could be solved ... Saturn salesman.
However, the employee serving me was extremely nice and obliging.

I did not use the service because I could not get through, it answers some sort of machine, it is impossible to connect to a person in any way, disconnects, etc., maybe it is good because after reading the reviews, it made me feel bad. Edit: the machine is not working properly, I lost half an hour to get through, which I wouldn't do, the connection ends. In a word - tragedy.

This is the place I missed in Warsaw. Premium service, in which service technicians usually immediately remove a defect from almost any Samsung equipment, and the customer can relax at this time, using a huge amount of various RTV equipment and electronics. Well done Samsung!

Good service, they fix everything but settle for a long queue

Two major repairs at note edge (screen, frame, motherboard twice) both in an hour. I was supposed to buy an iPhone, but after a very professional service I started to wonder whether or not to stay with Samsung ...

Very nice service, most repairs are done in an hour. For example, replacing the display (45 minutes) in Samsung J5 cheaper than most websites by PLN 150.

I returned to the service at pl. The European generally has a working Galaxy s6 with an inoperative display for a diagnosis of 49 PLN. The diagnosis showed that the motherboard, battery and USB socket are also for replacement. I gave the phone in the recovery mode (I tried to copy the data from it using the Dr. Fone program). After the diagnosis on the site I was given a phone with the general conclusion that it is not worth repairing it (PLN 700 for the display plus what was found to be not working). I was also refused to collect data (PLN 150). I replaced the display with my own hands (cost 479 PLN for the original) and it turned out that the phone is working and is still in the recovery mode called by Dr. Fone. With the operating screen, it was possible to get out of this mode without losing data. Satisfied with success, I returned to the site at pl. European. In response, I heard that their diagnosis was correct, because the phone "ripped" (eg by Dr. Fone in recovery mode) requires replacing the motherboard and their technician would fly out of work if he wanted to repair another "rooted" phone. So there was no information that the authorized service does not deal with "ripped" phones. Regards!

A professional and individual approach to the client is the biggest advantage of this point.
Competent service, especially Mrs. Magda, whom I am not afraid to entrust with my Samsung.
I recommend and, if necessary, use the services again.

The worst service I have ever had the opportunity to fix anything. I gave away the S8 in which the camera did not sharpen the image - this symptom did not occur every time but I was able to record it and document the service staff. The device was accepted, I was ripped off 3MK Invisible Case (79 PLN) and then I was given a phone that was only reset to factory settings! The next day I was forced to give it back again because my camera problem returned. I was ripped off 3MK foils again which I stuck on again! The camera was replaced, but the phone was given back to me at home, it turned out that it was blocked and I had to visit the site again! Only after the third visit can the device be used again! I lost PLN 240 on protective films, I had to cover almost 400 kilometers driving a total of 6 times to the service and the weight of my time. I do not recommend. They are far from the premium class!

Repairing a cracked smartphone screen taken care of in less than 30 minutes. Repair cost PLN 100 lower than at the Arkadia stand. The price of the service has been given immediately and has remained at this level. Absolutely phenomenal service, very nice and professional. I would highly recommend.

In general, however, it is necessary to sign a very broad consent to the sharing of personal data when it is repaired

Niestety pracownicy Samsung Premium Service Plaza uszkodzili mi telefon Samsung S10. Telefon odda em na p atn wymian tylnego panelu i uszkodzeniem portu usb-c. Usterki nie bez komplikacji ale zosta y naprawione natomiast od powrotu More

I love this service, repair and replacement of the display and battery in less than 24 hours, nice and professional service! recommend

Super service. Premium in the name did not come from nowhere. The fault was removed quickly. recommend

I am without words this is Samsung official Service so bad They dont know to do nothing Samsung official stay away, Now want to help me. I was yesterday and you told that you cant help me, I don't trust u and I resolve myself the.problem next time I hope your team take care with clients.these phones are expensive and the service has to be at level

Super everything smoothly and nice. I recommend the service if someone has warranty repairs. Maybe they look differently when someone has the Samsung flagship model.

SG NOTE 10+ after cracking the back cover = I jumped 2 services in Warsaw and there were no parts everywhere. The SPSP was in stock, exchange hour, tip-top service. All information provided, telephone repaired. S kju!

No one answers the phone given in the information.
I waited half an hour on the line. Unsuccessfully.

Unfortunately, my recent experience with the Samsung premium Service Plaza in Warsaw was not pleasant. On December 10 this year, I wanted to replace a damaged glass (scratch) on my Samsung s7 phone under warranty (the phone was purchased in August this year), after showing this glass to a Service Employee I was immediately informed that they could not replace it under warranty because it is mechanical damage and I am not entitled to exchange it. I do not argue with the substantive justification of the Employee, but I still wanted to verify it with the Service Manager and find out what options I have, unfortunately I was treated very rude, the Manager was very unpleasant, looked at the phone, ran his finger over the scratch, I could not finish the sentence when he said (. ..) "mechanical damage", "goodbye". I felt like an intruder, I have reservations about customer service, I would expect a much higher level of service from an authorized Samsung service, all the more so because one of the philosophy advocated by Samsung is: (...) "We respect our customers" "Customer satisfaction is our priority (we show an honest and friendly attitude to our customers ...) Please, pay attention to these types of situations so that they do not have more space, because employees and managers create the image of the company. Agnieszka Ludwikowska

They did not accept the complaint of the watch strap. No more samsung.

I was looking for a good service to give away the Galaxy S6, I drove a bit of the road and left with a smile. Very nice and smiling, you took the smartphone and gave all the information. In general, service on 6+, service also, no signs of repairing the phone, full professionalism. If you are looking for a good service, go ahead and you will not be disappointed.

Underground parking: 8 PLN per hour. On the site you can drink coffee for free. Service fast. Unfortunately, they are not very obliging .. You have to pay for everything. There is a small opportunity to negotiate prices.

A very spatially organized place with extremely polite and friendly service

Help in a few minutes. Thank you very much and I recommend it.

Well, I can only confirm other negative reviews about this place. Some comments I could literally make a copy paste into your case. Something unbelievable that such a disastrous website appears at the beginning in More

Unable to reach the helpline. I've been waiting for 30 minutes on the line !!!!!!!!!! Since this is a common problem (I believe it is after the reviews), maybe it is worth investing in a few extra jobs ???
What is the treatment of people?

UPDATE
after 45min on the hotline I was connected and I got information. A nice touch is that after sending an email I received a phone call in a given case.

Repair standard at very different levels. Customer service too. How will it work :). You need to be careful !

Quick and efficient, the phone was fixed in an hour. Service at the highest level.

Replacing the screen in s7 edge in an hour. Professionals! recommend

First class service. On the same day I had the service done.
Replacing the motherboard and battery. Without any problems.
Service very nice and helpful.
The first website that I really recommend.

Very nice service especially Mr. Patryk, who dealt with my case. Equipment available for testing is a great entertainment and time to wait. Samsung S7 Edge dedicated because of the pink display repaired without a problem under the warranty (replacement of the display and additional battery). Everything went very smoothly and pleasantly. I can recommend it with a clear conscience and certainly if there is a need I will appear again on this website.

Fast, professional and friendly service. I would recommend!

A place described on each page as a premium, and the service level is better in any better milk bar :(
In the "premium" service several times (!) Have been mistaken for the basic thing, we were introduced in error, as a result of the site mistake nothing was fixed just stopped the phone for a few days (it's worth adding that the repair was by no means only for more than 1000 zlotys!), And finally - what a bit of bitterness poured over - brazen service.
A young boy who does not even look in the direction of the interviewer (and works as a customer service - supposedly "premium") brazenly blames everything on the others, on the system, on the courier, and finally on the client.
Maybe the professionals are good, but the black boy in the customer service does not match his personal culture and the level of knowledge to this place. And finally, contact with the customer is the basis, especially in a place where every person comes with some problem - how to service.

Fast and efficient. Luxury service - sofas, armchairs, coffee, water.

I am very pleased with the repair and service of Samsung phones

Hello, I lost my clothes dryer, I made one phone call to SAMSUNG and a service technician arrived on the set date, who repaired it without any questions. I lost a laptop adapter from another company (4,000 laptops), and after making a few calls in which everyone sent me to a different place, I gave up. I bought the power supply at Allegro, but I won't choose this company starting with the letter D. Generally, now if I need something, I first look for devices in Samsung

0 repairs. They said that it is no system, and "everything is great" and goodbye.

Zero contact. They don't give a shit when it comes to contact! Total bottom !!!!!

Especially in the morning I called the service to find out the cost of the repair and the time it took to complete the repair (cracked display)
The lady informed me about the cost and that it would take 2 hours. I was very keen on time, in two hours I was on the site and on the spot I received information that they do not have parts and they will do it on Wednesday, maybe Thursday. Mockery and lack of professionalism.

Fast, efficient and professional. Two phones (and my wife) and two customers satisfied with the service. I recommend and if necessary I will use it :)

Great service! Fast, efficient, on-site assessment of the defect condition!