The service was fine, the service was nice and many attractions for the waiting. I volunteered to defoliate the display, and many more items were replaced and the phone was thoroughly checked. I don't like two things. After receipt, the phone was cleaned in the data and instead of the latest software, the old android M was uploaded. Secondly - waiting. It was supposed to be 1.5 hours, and after that 2.5 hours of waiting on the site I was told that one more hour should be expected. Also fine, but there is still room for improvement.
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You can't reach the salon, nobody answers for two days and nothing! On the spot, I found out that I would lose all my phone data. I waited 3 hours to replace the battery. The repair was scheduled for 12:00. I left the phone at 15:00 h. I was informed that they won't fix it today! So many positions and two were open, laughs !!!
Great service, I brought Galaxy S7, with swollen battery, the phone was accepted for a post-warranty repair, for which I did not have to pay anything, except the battery itself were replaced almost all components that were damaged by the swelling battery, along with the screen. To sum up, I am very pleasantly surprised by customer service, I recommend this service to all owners of Samsung devices.
I recommend. Some repairs are done immediately and this is a very big plus. My Samsung's backs were replaced in an hour. Good prices, I don't lose my guarantee. Bravo SAMSUNG.
Mr. Piotr helped me with the initial settings of the phone and watch. He also arranged complicated settings for some applications for me. I would definitely recommend !!!
A very cool place. You don't have to queue and get bored. You take a number, sit down on the sofa and you can browse the internet through tablets supplied by Samsung for use by customers. A fantastic place. Really done with the customer in mind
Hello. At the beginning I would like to praise the service and how they relate to the client and try to help him. Greetings to Mrs. Benita and Mr. Adam. Professional play;)
As for the service, I have no objections. The screen in S6 began to peel off at the top edge. Service performed after 3 hours. In addition, the USB port has been replaced and the battery. 100% satisfaction.
I recommend to all who want to repair the phone in a professional service. First of all, a very useful option with arranging a specific time via the website. Secondly, site repair in a very short time, in my case 1.5 hours. There is a place on the site where you can wait and use Samsung equipment. Very nice employees, thank you Mr. Patrick for help and delicious coffee. The phone works great after repair, additionally the software has been updated. I heartily recommend
Professional repair right away. Replacing the screen on the smartphone took less than an hour. plus professional service and location on the center day.
The repair time was extended from 1 hour to a minimum of a week. Telephones after repair are not 100% functional. There is no chance to get through. Compared to what happened, unfortunately failure on the whole line
I was asking for display change for my Samsung A50 set from last 1 month and always they say we don't have then why is this center open if they can't provide service
Super They repaired everything that I thought was repairable and even more, and surprised me by extending the warranty on some of the replaced parts. Fast, efficient and nice. Personally, I recommend and thank you
The best service of all that I have had the opportunity to meet so far. Very pleasant atmosphere, friendly and forgiving staff and in addition repair in less than an hour (matrix replacement and frame in A5). I regret that I did not direct my steps there immediately because after visiting this site there is even a lot of bird milk to happiness;) I recommend to everyone!
I did not know that in the city center of Warsaw there could be so fast, accurate and inexpensive samsung service. They are really professional and really competitively priced in comparison to the small houses selling phones at their stands in galleries. I recommend
I had the pleasure to be one of the customers of the Samsung Service Plaza - a phone after a fall - and I would absolutely recommend it to anyone who has a problem with their Samsung! Both accepted the application and gave me the phone after repair Mr. Patryk, top-level customer service, quick repair and nice atmosphere, even during a short wait for your turn, there is something to do :)
Great service. They unlocked my tablet, in the meantime I downloaded new software to my phone and drank a good coffee. I didn't wait in line because the visit to the site was booked online. A very positive surprise compared to other websites.
Unfortunately, my experience with Samsung Premium Service Plaza in Warsaw Spire is terrible. Their ads that promise to repair equipment in an hour are greatly exaggerated. My tablet had a broken display and lay on the site for weeks waiting for repair. No one was able to repair it (apparently due to a lack of parts), and provide any date for possible repair. The staff is unfortunately not very competent, to my question regarding the expected repair, the gentleman at the reception told me to (quote): "they were glad that it was only a few weeks, because they have phones that have been replaced by a newer model, waiting for service." I would expect a much higher level of service from an authorized Samsung service, and I received a lack of competence as in a booth with telephones in a shopping mall.
I am dramatically disappointed with this "Premium Service" - being out of place you can not learn the basic information - how long it takes to replace the battery + replacement cost. You have to download a number and wait ... And the waiting time is really long, only one person was served for 15 minutes of waiting, and there were another 3 people. If Premium now looks like it's a fear to think about the standard.
The third visit regarding the repair of the equipment (the same fault) is a fiasco. There is no certainty that the technician was aware that the equipment is here for the third time in three weeks.
Efficient warranty repair in 24h with free courier delivery. Reading some reviews I was afraid that it would be much worse. I subtract star for parking for 8 PLN / h. I think that at least an hour should be free for website customers.
there is a toilet (very clean), a pressure express with great coffee (for free), armchairs and a lot of space, the repair usually takes several hours (they do it on site, unlike other Samsung products) or 3 days (when you need to bring a part) .
First impressions: 1. I made an appointment through the service system for a specific time, no one respects it on the spot 2. I downloaded a ticket with a consecutive number, when my matching number appeared on the screen, I was sent back with the information that they would call later and served another customer. 3. About 10 minutes later I was served
I am very impressed with the quality of service: matter-of-fact, kindly (you can have a coffee from the machine by the way), exactly and, most importantly, quickly - the phone which I gave around 5pm to be repaired was ready the next day at ten AM. I recommend this place.
The service, despite the obvious defect of the glass departing from the frame in S6 EDGE swears that it should be so. Customer complains that the defects had not noticed from the beginning, and after a negative comment about the site said "oh well".
A few days ago I used the help of Mr. Dominik on the Samsung website in the Plaza. Dominik did not limit himself to merely replying that he did not have a battery for my camera, but he devoted a lot of time to finding a solution and not leaving me alone in trouble. The problem was that the battery in my Samsung phone was unexpectedly broken and no one else in Warsaw could help me. It was only Mr. Dominik from the site in the Plaza who found the place where I could buy the needed battery. Mr Dominik, thank you again - Siwa Broda customer has a key camera.
The phone was returned to the service several times with the same defect, today it was received again in the hope that the defect was removed. Every time I answer a phone call from the website, it is not enough that it has not been repaired, and there are more and more defects of the device. The same goes for the Anders site.
Thank you very much for the express, friendly and professional service of Iza and Patrick and the entire Premium Service team! I recommend for 1000% kisses
Friendly and professional service. Replacing the spilled screen as a result of a mechanical fault in j5 I paid PLN 250. Time 2 days. Service done well. Replacing the headphone jack on this model was done within 1 day. This service was under warranty. New tablet software cost PLN 45, service done within 1 hour. I have always been informed by text about the possibility of receiving equipment.
Very nice and kind. And it's massacrely expensive, although it's no surprise. Note: from today on 25/05/2018, due to the GDPR, each leaving the equipment on the website will result in the deletion of all data.
I have already used the website several times. Last year and now. I came with a rather unusual problem and I got quick and professional help every time. Very friendly place, impeccable service. I would recommend!
Originally, I wanted to give one * wa for a long time waiting for the party but the subsequent service and repair time do not give me other option than 5 *. Greetings lady with tattoos!
I returned the phone for repair yesterday. Unfortunately, it was not repaired because the last motherboard was faulty. The next phone will not be Samsung.
After the visit, I will think twice about buying Samsung. Here are the facts: - my phone has been accepted for repair - it was not repaired because it turned out to have a loss of approx - despite refusing, I did not receive any information that I could pick up the phone - I tried to call up 5 times before someone picked up - to make a call at all you have to agree to send information about promotions - finally, the phone spent almost a week in the living room
Finally, as a part of improving the image, the Lord informed me that even if I wanted to give the phone my invoice now does not entitle me to do so.
I advise you to avoid it. It's better to go to Mordor. I've been there twice and everything from repairs to service was much better.
When I brought a 3-month S8 phone with a screen defect, they said it was actually a screen and they were to replace it under warranty When I came to pick him up I heard, however, that it was the fault of the software and that the fault was fixed. After firing the phone the error still occurs;) In my opinion, this institution is a strong form over content.
I was on the site to replace the spilled display on Samsung s6. Encouraged by a beautiful advertisement in which I was assured that it repairs my phone in 40min I quickly ran to give the phone back for a guarantee and the power to continue to enjoy my equipment. Unfortunately, from the very beginning problems began. After entering the website and picking up the number, I sat in line waiting for the time to come. After an hour of waiting my number still did not appear and the people following me were served faster, maybe a system failure? I don't know, I waited a long time until I was alone in the service and someone finally noticed my impatience on my face. The consultant asked what happened, conducted the interview properly and stated that my phone was not covered by the warranty. The display spilled but the phone was in perfect condition, there was no scratch on it, despite this the consultant stated that it was mechanical damage and is not covered by the warranty. He began to write it on the computer and then a second consultant came and said that it should be guaranteed. There are nice consultants out there that everyone thinks different ... What happened next? I was informed that the phone had to stay with them for some time (despite nice assurances about the repair in 40min) because they would not do it to me right away and they sent me home without a receipt, not even informing about the cost of the repair. After 4 days of waiting, I had to call myself and find out that I can answer the phone from the website. In the meantime, I became interested in the complaint about the service, but to call their hotline I lost so much time that I felt like playing it. I came to the site to pick up my phone again and I was charged 700 zlotys. I am aware that changing the display is not an easy matter but for me it is a bit overkill. The Lord, giving my phone back, apologized to me for any problems that I encountered (I think I received complaints about them, which I made by phone) and said that he prepared a small gratis for me, which was the attention of a Samsung mug. I thanked nicely and with a smile on my face I said that yes, I will definitely need another, probably the hundredth cup at home;) Will summarize somehow the service performed. The display was replaced and it seemed that it was done solidly, but after a while I noticed that in the upper right corner I have a curved screen, I do not know how to describe it, in any case, it looks unsightly and it is obvious that someone fucked up the work. Sometimes the back button does not work for me, and it goes crazy when the phone is charging. After all, I could come to them and advertise it, but I preferred to save my nerves. I advise against this site definitely
Repair really at an express pace. Plenty of equipment to play and buy. Children's corner is a bit exaggerated, because apart from poufs and stuffed animals, there is nothing for children. Coffee, water and ice cream on site. The repair itself can be seen through the glass. Beware of the mega expensive underground parking for guests!
I do not recommend. The phone has a malfunction, which occurs sporadically, the speaker works once, once not, which I talked about many times, and the lady receiving the equipment turned on the music and says "Oh, it works, everything is fine." Just when the technician checked the fault, it didn't appear, so "the phone is 100% functional, goodbye". You can kiss us in ... Earlier I heard "please record how the speaker does not work". I recorded. I heard it, "but how do we know it is from this phone? Record it on video." I sat on the site for about 2 hours, twice the speaker stopped working at this time, but nobody deigned to look at it. I understand that it is difficult to find a fault that is once and then not, but the approach to the client calls for vengeance to heaven. WE did not find a defect, it means that it is not there and I mean I invent something stupid for fun because I am bored. Trash instead of service and they are still proud that they are "one of the best"
At the end of the warranty period, there was a problem with the display (pink screen on 2/3 of the surface). I returned the phone to the service on Thursday, picked up ready on Saturday. I was impressed with the service and the end effect. The only problem is that it's hard to call the hotline, but I've been there three times and there have always been landline service people. Probably there are just too few people working there and there is no one to operate this hotline.
Mysterious place. I applied with a broken tablet that stopped working after a long period of non-use. The equipment was accepted for service in order to diagnose the fault, a PLN 49 fee was charged for the diagnosis, which I was informed and what I agreed to. After about 30 minutes I came to find out what was diagnosed (diagnosis was at hand, which is a plus). Well, it was found that my tablet is old, but I knew about it before, and that it did not work, which I also noticed myself. For repair needs to be replaced, I quote: motherboard, connector and battery and the cost of these parts exceeded PLN 1000, so I did not decide to repair, because the amount of repair exceeded the value of the tablet, as suggested by service employees, repeating that the equipment is old and the electronics work only for a while, and then I do not know, I think he is dying of old age. Ok. I paid PLN 49, I came home, switched on the tablet and now I use it. Is fixed. The question is, what would happen if I agreed to repair? They threw away half a good tablet and exchanged for a new one, or they were over PLN 1000 for launching mechanically efficient equipment. I give 2 stars because despite the hopeless approach to the issue of the "old" tablet, I appreciate the momentum and professional device of this place.
They do not recognize the warranty against normal costs. I had a display defect, despite the lack of cracks in dents, etc. they claimed it was a mechanical defect and did not accept the warranty. Samsung has gone bad in this respect
Super service, friendly service on site, plus repair in an hour. You can wait inside the building, there are seating places with tablets and the Internet, there is also a VR stand. I'm happy with the service itself, the device has been repaired without any problems.
nice service but disgust remains if the 4 Samsung devices that I have at home 3 have been repaired, of which one already 2 times ... next time samsung will be the last choice
I handed over the phone to the service. I was served by Mr. Mateusz, who was very polite, committed and showed full professionalism. I recommend this website.
Exemplary service, others should take an example of how nice and quickly reward a customer the fact that he was without a phone :) The equipment was delivered on Tuesday, it was ready to be received on Thursday. For this przesympatyczna service. Very plus, I recommend it to everyone. Thanks to this approach to the customer complaint, you want to continue using Samsung equipment despite the fact that I was thinking of giving up. I RECOMMEND :)
Nowadays, struggling every day with a dramatically low level of service around us, this website is a light of hope that you can still find good service. Speed, full information about the serviced equipment, and above all the effectiveness of the repair. Such service attaches more to the brand than the equipment itself.
The service on the Website deserves the Highest Rating. They always approach the matter fairly, informing from the very beginning about the possibilities and possible costs of repair (often excluding the cost). All are polite, qualified in their field and customer service. Brawoo!
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