Samsung Electronic France Review

I was able to benefit from the offer of Samsung in December for the Galaxy S9 with recovery of my old phone and 256GB micro SD card. However, my package was opened by a Chronopost employee and the micro SD card was likely stolen. I made a reservation on delivery. The answer of the seat of Samsung: it is only possible to make a total refund of the order so with return of the Galaxy S9 received without guarantee that the company of recovery can not return to me my old telephone. Can not send me a new SD card or refund only the price of the latter. We think dream !!!

Would anyone have a contact at headquarters to solve this breathtaking story? (the Samsun shop has refused to give me this information)

It is deplorable that Samsung is advertising falsehood. I bought a Note 9 with a refund offer of 100 euros. I send all the requested documents. Honestly, it doesn't take as much, especially when the device is purchased from the samsung shop itself. A few days later I am told that the phone label is incomplete and therefore no reimbursement of 100 euros. In addition, I am informed that no document will be returned to me knowing that in the file, there is my RIB which contains personal data. Samsung has no right to store personal data about its customers without their consent. I have contacted customer service several times, they are rude, incompetent and do not care. I filed a complaint with the DGCCRF. I will not hesitate to go to the Court of Justice for the conservation of my personal data, which is an infringement of a fundamental right. Samsung entrusts reimbursement operations to service providers who refuse reimbursement under eccentric pretexts to make a profit. It's false advertising! This is theft! It is unacceptable for such a brand. As for me, I will disseminate this policy everywhere on social networks, moreover I am not the only victim who talks about it!

technical support who do not know or find a reseller for a speaker cable c is the world in reverse c is mine to fend me answer your tone and we are in Morocco far from France it is beautiful the sav

I participated in a commercial operation in December 2017. Samsung only reimbursed me part of what they advertised !!! I have been fighting for weeks with them to honor their commitments. VOID CUSTOMER SERVICE that wanders you from phone numbers to phone numbers just as ineffective as each other! MARK TO LEAK, I really have the impression of having benefited from being ripped off !!

Dishonest service, samsung does not assume their mistake ...
If you buy samsung take insurance on your device ... you will need it

Incompetent, even dishonest customer service ... to believe that their job is to destroy the brand, as far as I am concerned they succeeded.

We make you an offer to make a pre-order in order to have the smartphone among the first (March 5), when you do your pre-order they tell you it's 2 weeks after the scheduled date (March 19) (Galaxy s10 + performance) and you have to go through an ODR to get the buds. Samsung disappoints me

Service delivery on the official website of samsung France nul!

You order a device among others by looking at the delivery option. Delivery and commissioning within 24h to 48h: this is what the site samsung mentions; and this mention appears everywhere in the user shopping journey!

personal experience: Purchase made on 11/25/19. First contact for a meeting: 29/11/19; I have been trying to reach them every day since 26/11/19 to see what the delivery status is. Only Proposed Delivery Date: 7/12/19

Two options arise: 1- Samsung you have trouble counting hours .. there we are more than a week! It's huge ... 2- Samsung you are liars; remove this mention of your emails confirmation and your shopping journey it would be better! And do not answer by saying that it is 24 to 48 hours after making contact because once again mathematically it does not happen.

NOTE to the user: I have not received the product yet so I can not comment but I wanted to get this message out so that people are at least aware.

Company not reliable at all. Promotional offers are organized scams. For my part I seize the district court (free) after demanding the provision of all my information (law RGPD) with referral to the CNIL

I have a SAMSUNG Galaxy Tablet
from the first month I made it fall the window it is a bit broken on the side but it works very well
19 months after the keys no longer work it is under warranty I brought it back
I am told SAMSUNG does not guarantee broken screens I told him that it had been broken for more than 19 months so the failure is not that
they didn't want to wait
the seller tells me SAMSUNG takes under warranty that the tablet in perfect condition
so if you buy a tablet do not take it out of its box
mark to avoid
and the phone also my SAMSUNG after 15 months the screen and become of all the colors dead

Thieves offer a refund to lure the customer and ultimately an invalid offer for dubious reasons without recourse
RUN AWAY !

I just contacted the service for Samsung France following my sending (with letter followed) the file required for the promotional offer 2 months ago, I received the answer that I should possibly wait until March for the refund ??? It is totally non-compliant with the time period announced at the time of the purchase, I wanted to file a claim, they refused to take my claim arguing that there was no reason and threatened to terminate the conversation. Who are we laughing at? Very bad service, very bad follow-up of the promotion, I do not understand this delay, but it is certain that it is shameful for a house as famous as Samsung, I intended to buy a second portable but in view of this bad support , I will turn to another company more respectful of its French customers.

Commercial scams for all that is promos to flee these are liars and a faith buy it is in your butt

They promise delivery times they can't meet. Refuse to refund you and cancel the order. If you absolutely want Samsung, don't order from their store. Go directly to the store. Customer service not up to par at all. Very disappointed with my customer experience with them live.

The private exhibition space is well designed and allow to see more Samsung products, to allow to see future products for sale, to have demonstrations.

Following a dispute with the SAV of this "prestigious brand", I filed a letter in person and in the very premises of their headquarters to report my mishap and find an answer to my question ..
More than a month after no sign of life.

The window is beautiful but the shop does not encourage me to trust them for my next purchases.
The apple brand should hold my interest in the future.

I bought a 49 inch monitor from samsung it broke in 12 months. To my surprise I am considered a pro while I am a simple gamer for the sav it is over 2 days so I lose two days of work so that I get a pallet just impossible to climb to 3 floors.
The height is that when I call to explain to them the advisers do not have any involvement and tell me at the head we have no solution for you ... so I paid 1500 e for a screen that lasted 1 year ...
I strongly recommend!

Avoid if you are looking for quality and getting what you pay for.

TO FUIR ABSOLUTELY
SAMSUNG offline rebate offer is a scam, you will never be reimbursed A FUIR ABSOLUMENT

Very happy with my Samsung products and particularly my current Note 9, I nevertheless find it unfortunate with this phone to discover that we had removed "small options" such as the automatic signature of text messages.
Please add new options with the new ranges but do not delete any applications you are using. I could change brands for that.

sav no one, I sent my new s4 for a simple defect in the usb connector and they tell me that the motherboard is dead and that they will not reimburse because it fell into the water .... completely fanciful the diagnosis and I told them that the phone worked flawlessly and that I was planning to file a complaint to block the phone because I guess they want to put it in their pocket and get another one.
yes it's called a theft.

Following a breakdown on our television, I called Samsung after-sales service, at first, I had a contact fairly quickly, this person seemed competent.
The rest went through Mail, again, I had an advisor who was able to understand my problem & then directed me to a Samsung approved company for repair.

I was thinking of moving from an iPhone to a Galaxy ... I give up. The service looks dismal over the phone! And no Samsung physical store. No.

Superb district in full renovation the mix between the houses and the companies is a good idea .Tres nice little park nearby which leads to rer c and to the shops in 5 minutes. Near and visible of the peripherals it is a new district of st ouen which was already known for its industrial labonnal and loreal. there are many murees houses in the district which makes think of very next construction either of the social or the privatory ..

That s the best phone mark for me, they have a head start on each competitor.

Pre-ordered S10+ and added to my order one external wireless battery. The phone came with 3-4 days of delay. I open the box and found a scratch on the screen! How it's even possible?! I ask reimbursement. They say no, wait until your battery arrive, we can't cancel you order before that. It's almost one month passed. No reimbursement, no battery, on all my calls they answer - WE HAVE NO IDEA when it arrives. I'm speechless. Samsung France - it's a stain on reputation of Samsung corporation.

Scam on A 51 reimbursement offers with 1 compliant file for 3 months and 1 smartphone purchase for 4 months.

1 totally incompetent after-sales service repeating month after month that my file will be regularized.

The icing on the cake I receive emails that the transfer of the sum was made on 08/26/20 and 08/21/20 which is totally false.

When I contact the after-sales service to prove my good faith by wanting to send documents from my bank that I have not received any transfer, as if by magic I am taken at my word.

Do not be fooled by these refund offers, these false advertisements and especially by the brand image of Samsung which makes you believe that it is the 1 serious, honest, quality or trusted company.

The worst consumer experience of my life !!!

NEVER BUY AT SAMSUNG !!!

Customer service is dismal.

The Samsung Store Champs-Elysees Paris offered until Thursday, March 7, 2019 the Galaxy S10 Plus 512 GB Black Ceramic priced version 128 GB with Earbuds offered.

I picked up the order by hand on March 20, 2019, and all the vendors told me I had two weeks to try the phone and return it if it did not suit me. I'll be back on March 26, 2019 to get my money back. I am told that it is impossible because the transaction was carried out by the service provider Influence Sales.

So in other words, they know how to cash and sell phones but can not repay?
The manager of the store and his colleagues offer me to be reimbursed over the phone via the Samsung Shop online but they can not do anything, my transaction was made via Influence Sales.

Samsung Store Champs Elysees tell me not to worry and they will keep me informed for the refund procedure.

A week later, Wednesday, April 3, 2019, I was the one who recalled them. I am told that I will have news during the day, I have not had anything! I restart on Thursday, April 4, 2019, I am told to contact Influence Sales. All send the ball back.



(I do not voluntarily put his name by respect of confidentiality, despite the time he makes me lose and his incompetence to manage a simple case of return product)

Case to follow ...

@Samsung @SamsungFrance, your clients deserve better!

You add lots of features when they are not even 100% functional (we talk about digital optical recognition that works once in 10 while unlocking your phone should be without a hitch?)

You update your phones 6 months after Google, when you do it ...

You do not treat your customers with respect, and then you wonder internally how to be as cool as Apple (source safe ...)

Respect your customers and do your work especially when it comes to a simple refund request.

#teamApple

Mafia scam quite nice. Or how Samsung does not honor a deferred refund offer on the purchase of my TV + soundbar. They accuse me of having forgotten to join .... the invoice of the product. Ahahah!
The wheel will turn one day.

Refund offer not honored, deplorable customer service

"Samsung Shop" is not recommended and especially to be avoided during holidays or birthdays.

I have ordered smartphones of the "A" range from Samsung from the samsung.com site on which I have not been delivered my products, with a consequent expectation of shipment.

My order has been pending shipment for 2 days without any information justifying this delay in delivery.

It appeared on my order an optional delivery by Chronopost the same day between 7 p.m. and 10 p.m., but this deadline was not respected by Samsung Shop.

The day after this delivery incident, I contacted "Samsung Shop" who informed me that I had no information to communicate to me on the delivery of my order, take note ....

This is not the first incident that I have suffered from Samsung Shop between out of stock and late delivery.

you have to worry about the consequences of a purchase from samsung shop, terrible will be, in case of failure of an acquired device ...

In addition, it also appears the non-compliance with commercial offers eligible for the purchase of certain products. For my part, I had never received these famous "Bugs" headphones on my purchase of a Galaxy Note 20 that I also returned for this reason.

Finally, I canceled my order for not respecting the delivery deadlines.

The neglect and shortcomings of order management by Samsung Shop is considerable.

I had to offer a smartphone for a birthday and the allegedly fast delivery time between 7 p.m. and 10 p.m. by Chronopost encouraged me to place an order and noticed that I had to deal with incidents of neglect of this "Samsung Shop" service.

This situation is deplorable, mediocre ....

I will not compare Apple Customer Service par Excellence to Customer Service or Samsung after sales, it's incomparable, it's like trying to balance the fake and gold ...

Loyal Samsung customer for more than 15 years (PC screen, smartphone, Galaxy Watch, Buds + ...), I just got tricked by Samsung and Evollis on the official Samsung shop site.

I bought on the Samsung shop an S20 + for 1009 with recovery of my S10 + for 330 + 150 offer.
I returned my S10 + with the original box, and the whole set to Evollis.
My S10 + had a single small 1cm scratch on the fingerprint sensor, but the questionnaire starts at 2 scratches.
After diagnosis, Evollis says that my S10 + does not comply with my declaration, reason: Product associated with an account
The return of my S10 + goes from 330 to 5 !!! and 325 charged!
And what do you think this type of business practice is called?

So the fact that I linked my S10 + to a gmail account is a problem, otherwise the smartphone is in very good condition, something that is not disputed!
Personally, I don't know a lot of people who don't associate the smartphone with a gmail account. Not associating the smartphone is absurd, because you lose a lot of function!
I called Samsung after-sales service, and of course everyone passed the buck. The counselor was very annoyed, I had the impression that she was not surprised by my problem.

Next time, go your way to the Samsung shop with the trade-in offer, because if I understood correctly, in 95% of cases, your diagnosis is failed !!!

Out of 60 million consumers, they talk about the problem of the Samsung shop and Evollis!

To partners such as evolis - up2you who are real crooks. Their after-sales service that works with is a mega scam. Do not subscribe to their offers! When a brand chooses as badly as its trading partners we doubt the quality of the products.

a TV at 749 from December 2013 down, and samsung does not want to know anything, just good to sell their products but no follow-up, in addition, samsung knows the breakdown, it's the height, just good cash cash. No star for this brand but must put a star otherwise we can not publish, so the rating is skewed

Hello,
I buy a laser printer Samsung C467W to be quiet is it made me that 2 years she is already dead so I recommend it to everyone I will buy another my not Samsung his c on c the second that I loose in very can of time
cordially

Professional service, and smartphones good value for money.

Super nice building, and just outstanding working conditions.

Outrageous: how Samsung voids your device's warranty

If, as in my case, your Samsung mobile phone suffers a minor drop, creating even a micro crack (easy with glass screens), and your mobile phone breaks down more than a year later, then , under the pretext of this micro crack, you will no longer have any warranty.

A lot of people have their screen cracked, so a lot of people are affected.

like 42 or epitech if you have the motivation you can go very far!
these training courses are here to help you get started

The restaurant inside is at the top the staff are welcoming

Following the purchase of a Samsung product, delivery promised on the day of the order between 7 p.m. and 10 p.m. if the order is placed before 12 p.m.
The order is placed before 12 p.m.
Email confirming same day delivery well received.
Chronopost transporter.

At 9:37 p.m., notice from chronopost informing that the package would be delivered the next day between 8 a.m. and 6 p.m.

If the fault lies with chronopost, it is Samsung which has chosen chronopost and which must therefore assume the fault.
PS:
The reason is not the covid.
In December same problem of delivery (other than samsung product) made late, out of time, by chronopost.

Avoid sellers using chronopost!

SERVICE EXISTS IN CASE OF PROBLEM.
I am equipped with Samsung smartphones since 7 years now. Having had a problem recently with an S6 EDGE under warranty, Samsung refused to support the repair despite the warranty saying that there was oxidation.
Morality, it is enough that they say that there is oxidation and they do not respect the guarantee.
So it's over for me with Samsung! Too bad the products are pretty good, but we must also provide customer service.

Came here for training for Samsung QLED.

Really nice atmosphere, nice and professional vigils, concerning the nice self servers, and special mention to the lady at the cash desk who is very nice and funny without being very professional.

Special mention to the show room who knew how to drool the technology fan that I am.

Great atmosphere and very good teams. Very very level pro level.

Like many others, I am facing a refusal from Samsung on an offer of refund while my file was complete and correct. They refuse receipts without good reason and without clearly explaining what they expect.

It would be interesting to be able to record the video of conversation.

Please note, I am reporting a bogus Smart Tv Samsung promotion operation: to benefit from a refund of 500 euros following the purchase of a Samsung television, I have sent the documents requested and which have been confirmed. Following a computer bug, I have been asked to send them again. documents (which I did.) on August 21 I contacted the promotion department who confirmed to me that my documents sent were in conformity and that I will receive the refund within 15 days Today, September 19, having still not received a refund I contacted the promotion department who told me that the documents sent did not comply. We really don't care about customers at Samsung !!! It is a shame !!!! It must be a bogus operation: To be avoided. Do not fall in the trap .

CAUTION SCAM

When Samsung makes you dazzle an offer of refund following the purchase of the products of their mark; you will return all the proofs requested, but in the end they will tell you that the file is incomplete and will not refund you! In this case, seize the repression of the frauds of the Seine St Denis, because there is already a file of open on this subject concerning them. And in addition, file a complaint for "misleading business practices" with the Public Prosecutor.

I bought a laundry dryer DV80M50101W last March in conforama. I applied for after-sales service after a week of noise and could not solve it.
Apply for an exchange directly at conforama.
After applying to Conforma, I was denied that I saved sav to Samsung, not conforama.
After that, the technicians came four more times (the video call) because of the turbine noise problem and the water droplets in the coat roll monitor. Conforama refused to use their after sales service.

I just wanted to buy a laundry dryer that works normally no normal.
And I preferred Samsung because I'm Korean.

If you had told us to contact conforama without confidence in the first place, you would not have had this complaint.

Because it was completely disassembled, I had a cognitive play and I didn't want to look at the dryer.

I regret to buy a Samsung laundry dryer!

I was surprised by the ridiculous and irresponsible after-sales system.

I am not responding to my last complaint email.

I recommend never buying a model I bought

If you have a problem with a Samsung product, by all means! Please do not contact Samsung. Please contact the vendor where you bought the product.

Customer service to shun again I would buy from Samsung they are really bad honest !!!

Poor customer service, took 6 months to get a refund for my phone that I returned within my cancellation period. I had bought it with a trade-in on a mobile, I was reimbursed for my purchase, but I never found my old mobile, in the wild or surely resold. And of course SAMSUNG completely shies away from their take-back partner EVOLLIS, a disaster both in the service and in the spoken word, if you can find someone who speaks well. In short, it is a brand to avoid. If you want an Android smartphone, you will have plenty to choose from with the new brands developing without going through Samsung that everyone should boycott for their shameful customer service.

on average 18 minutes waiting before being put in relation with the person desires Samsung abuse !!!!!!!

SCAM !!! On a large scale what does the fraud service do? After the purchase of an A8 and have duly completed their file me also no refunds is not possible to access his file! they refuse to give an explanation! It's normal to have pigeons!

Attention, Samsung has entrusted the management of refund offers to a company that finds all the excuses not to pay your refund offers, missing invoice, screenshot, proof of purchase ... etc.
It is a will, it allows to sell more without spending and avoid the return of articles because you are no longer in possession of the original bar code.

A very important tip. Never buy Samsung home appliances that are guaranteed for 10 years. They break down after 4 years, and Samsung does not support them. I had to put a Samsung fridge that I bought 4 years ago at the recycling center because when I called Samsung for the 10 year warranty they made me understand that this warranty is useless.

I participated in a Samsung refund offer of 70 . Your practices regarding repayment terms are abusive. You ask for the original of the label stuck on a box of 3mn thickness that you asked to cut. I tore it by wanting to take off. I had photocopied this label but you do not accept this photocopy and you refused my refund without knowing more. This is unacceptable from a company like yours. You did not even make a commercial gesture. I have a Samsung S7 and I just bought one to my girlfriend. I've been a loyal customer for almost 30 years, but after such a hit, you've just lost two customers in one fell swoop. But I see that I am not the only one with repayment problems. I hope that your questionable practices will tarnish your image and that it will serve as a lesson. And now we can not even send you a message on your website. It's scandalous.

The truth Serge advised me this place once inside I loved I never got over Tata's life it was a Friday.

I bought a 2300 TV at Boulanger in Villiers sur Marne in August 2013 (MODEL CODE: UE55F9000SLX), the TV in excellent condition (apple of my eyes) does not work anymore and stays locked on smart TV logo (see photo, even not 5 years old). Samsung can do nothing for me and the authorized repairers (LM3S) because unavailable part (motherboard). Samsung expert in OBSOLESCENCE PROGRAM !!! I have more TV, it's too cool to watch Stranger Things Season 3 on Netflix. Samsung = Thank you MUCH ...

Accomplice of fraud with Evollis!
Attract customers with trade-in offers knowing full well that their partner systematically and abusively lowers the prices of trade-in phones. Scam in progress for several years. A shame.

Good tehnical/customer support.
Amazing products, the building as well.

Customer Service does not answer phone calls !!! see he prefers to collect the money but which is the after-sales service NUL NUL !!!! see to have them you need at least 5/6 calls and wait on average 10mns without answer ....

The last update is a real scandal since my phone does not stop having bug and ream enormously

Show room b2b with the biggest vertical solutions of the moment.

The god of the phone all the technological showcase of the number one

ODR will only refund when the phone meets all the criteria.
The phone came from Eastern Europe while bought from Samsung France on Amazon, and it dropped in just 11 months: appearance of a task on the screen that has grown bigger and bigger (I do not was not the only customer to have this problem, half of the comments said the same thing).

Bad choice !