amelie rigo

Review of Samsung Electronic France

I was able to benefit from the offer of Samsung in...

I was able to benefit from the offer of Samsung in December for the Galaxy S9 with recovery of my old phone and 256GB micro SD card. However, my package was opened by a Chronopost employee and the micro SD card was likely stolen. I made a reservation on delivery. The answer of the seat of Samsung: it is only possible to make a total refund of the order so with return of the Galaxy S9 received without guarantee that the company of recovery can not return to me my old telephone. Can not send me a new SD card or refund only the price of the latter. We think dream !!!

Would anyone have a contact at headquarters to solve this breathtaking story? (the Samsun shop has refused to give me this information)