Sam Swope Honda World, Sam Swope Auto Group Review

Service was reasonable price and on time, did not try to sell me things I did not need

Shermon Sanders was a great sales associate. He values your time, and helped me select the right car at a good price. Keith Mendenhall did a great job following up and making sure I left without any questions when it came time to drive away. I'm very pleased.

very good Rental Car service was excellent and affordable and Mr. Dave Cabanaugh with the Service department was great as well. Will be back!

Always helpful and professional. My Civic has almost 200k miles and has been brought here since it was new for maintenance packages. Runs like a top! Appreciate them.

Car shopping at Honda World was much more laid back and enjoyable than any other car lot I've visited. They have a wide selection to choose from so I was able to look around outside of the box of what I was looking for, but also get a feel for what I really wanted. Even though my first visit or two ended in not finding exactly what I was looking for, our dealer Jordan Baisas said he would keep me in mind over the next week and he found the perfect vehicle within a few days. And when my lack of provable income from bartending kept me from getting a good interest rate, another dealer, Steve, called around the next day and helped me get an interest rate almost 5% lower. Overall I am very pleased with the vehicle, the staff and my experience and will definitely be reccomending them to friends and acquaintances in the future.

Josh Parker is awesome. After months of not visiting Honda, he immediately remembered my name. He took the initiative to do thorough research for me, helping me on the decision of which Honda SUV would suit my needs. I'm thankful to know and trust such a great team at Honda World!

Friendly maintenance staff, and a very short wait for a routine oil change and inspection

Had my Accords coolant flushed and replaced. Kathy H. was friendly and helpful. Will return for future service!

Great experience. Always a pleasure working with Nick.

Made an appointment with Tony Nevitt to have the airbags replaced in my wife"s CR-V.I was in the Automobile business for 46 years.You folks at Honda World do it right.
Thank You
BillZhunga

I was low on one tire. They put it on the rack immediately and found a nail, repaired the puncture and got me on the road to Indiana.

Took a ridiculous amount of time to buy out a lease. They had to keep going to the printer. It was 40 minutes before we were quoted a rate (which was very good). 3 stars for the rate but service I'm sure is better when you are buying new.

I had the express service for an oil change, tire rotation and my brakes checked out. Lynzee Rice was the service rep and communicated timely and friendly with me. Was out in less time than she quoted.

My CRV was ready on time. Customer service agent was friendly and helpful.

Quick and helpful service department. Has always seemed reasonably priced and I adore my hybrid accord. You *will get the up sell here. (I went in for an oil change and alignment. Also bought 3 new tires. How many more months could they have gotten? Probably at least through the Kentucky fall in 9 or 10 months.).
So, every female that I've ever worked with there will tell me, after it becomes obvious to them that I'm going to pick and choose for budgetary reasons, how much longer I can realistically get by. About half of the men who deal with customers there just never get to that information because they're pushing their product. That's pretty much the only complaint that I've ever had there. And I know car shops can toe this line better because I've experienced it in Frankfort. Also, and this is tiny in comparison, quit telling your customers that any rating under 5 is failure. That's just not the case and it makes the customer feel coerced into a rating that may not be inaccurate, but definitely leaves a bad taste.

Recently purchased a 2018 Honda CR-V EXL AWD from Honda World of Louisville. My salesman was Richard Thompson. This is the second Honda I've purchased from Richard and I couldn't be happier with the process. Richard is knowledgeable, unflappable, patient, professional, a great listener and an excellent advocate for his customers. I do a lot of research before beginning the purchase process and have high expectations for a very competitive price. Richard understands me well and is never critical or frustrated. I appreciate his candor and sense of humor. I would recommend him without hesitation if you're in the market for a vehicle. I also want to recognize John Kelly, who was critical to making the sale happen. Thank you Honda World, Richard and John!

"I would recommend Honda World to everyone! They are so honest and friendly! Arthur Wilson my salesman was great to do business with! The Lexus convertible SC430 I purchased is beautiful They made buying my car so easy! I wouldn't go anywhere else!

I love Sam Swope Honda World-especially working with Jay Howerton in Express Service. They are always on time with their service promise and go above and beyond in the event there is a delay. Jay even came and got me across the street when it started to pour down rain-now THAT's the customer service that keeps me coming back again and again......

We have bought several vehicles from Marshall Dean, since 2008, and each and every time, he got us an excellent deal. He is honest, loyal, and trustworthy. If he says he'll do, then he will. If it wasn't for Marshall Dean, my hubby and I would not shop here. He is the reason we continue to come back and buy, time and time again. He is family.

He is by far the best salesman there and deserves an award for being such a superb salesman.

Thank you Marshall for all you have done for us. May you be blessed.

I have nothing but great things to say about Sam Swope Honda! I had a great experience getting a car and they were extremely friendly, did a great job and did it fast! Brandon Bennett did an amazing job selling us the car! When it's time to look for another car we will definitely go back to Brandon! THANKS!

Everyone was very kind and helpful. Debra listened as I describes the problem I was having with my car. They were able to fix the problem and even gave me a courtesy car wash!

Got me in the same day I called about a problem with my brakes. I did not have an appointment. They were very gracious when I said I would get the problem fixed by my local mechanic. The only complaint was that the repair would have cost almost twice what my mechanic charged. It was not repaired with Honda parts but the car is 12 years old anyway.

Everyone has always had the preconceived notion that buying a car is a painful experience because the dealership just wants to get you to buy a new car and then be done with you. That is not the case with Sam Swope. From the moment I walked in and had my salesperson Lewis Ray show me around the lot, I knew this was the place I would buy my car from. They treat you like a family member, never pushing you to make a decision and making sure you explore all your options before you are ready to buy. They simplify the whole process of not only buying the car itself but also maintaining the car for the entirety of its existence. Sam Swope has done for the Car dealership industry what Amazon has done for online shopping, they focus on customer service. And once I was ready to pick up my car and sign the paperwork, they didn't just kick me to the curb. They were right there to help me learn all the features of my new car and set up all my electronic preferences. This was particularly my favorite part because they answered any questions I had and really showed they cared about me. Holly Pitt was my delivery specialist and she was just a pleasure to work with. Overall, all I can say about my experience is wow. Sam Swope is a shining beacon of hope that I hope other dealerships strive to be more like.

You are NEVER left wondering when someone will help you. I was at Honda World twice within 5 days and both times someone immediately came up to me to see how they could help. If the workers who usually check you in are busy, someone from management will come over to greet you. Everyone is always courteous even if they are extremely busy. I trust that my car is in good hands. Couldn't ask for a better experience.

I routinely visit Honda World for scheduled maintenance, have for several years. However, when recently needing a last minute appointment, I was accommodated on my schedule and my problem was corrected quickly without any push for additional services.

I had a great experience buying my 2012 Fusion from Sam Swope. I was nervous going into the buying process as a single female, and Tim Perkins did a great job making me feel comfortable, listening to what I wanted, and trying to find the best vehicles on the lot that fit into what I was looking for. Tim and the Sam Swope finance team also worked very hard to secure a financing term I was comfortable with. Overall, I am very pleased with the experience and I am absolutely loving my new fusion!

Debra and Dinah were so helpful with my recent service and repair! Thank you so much!

Great service, short waiting time, complimentary coffee, fruit and snacks.

We worked with Trey Poddam and he did a fantastic job throughout the process! Would highly recommend working with him to buy your next Honda. Love my new CRV!!!

Honda World handled the sterilization process on my new vehicle very well. Express service was well prepared for the number of vehicles and had a good plan for social distancing. Well done honda world.

Pros: Great car care !! Nice customer support
Cons: Very expensive !! Poor resale quotes

Thank you to Will in the service department for being so kind on Sunday when I came in for an oil change!

Doug Alsman is the best car salesman you will ever encounter!! I never once felt rushed, pressured, uncomfortable, or intimidated; he really knows how to put you at ease. Lamont Chandler knows how to negotiate, but he also knows the meaning of good customer service. Everyone was exceedingly friendly, not a rude one in the bunch! This is my 3rd purchase from the Sam Swope Auto Group...there's a reason I keep coming back!

I've been getting my oil changed here for years since I bought the car. Stopped in to do just that. The new service desk person said they might not have the tool to do it. After asking the mechanics said yes they can. I walk to get my haircut and walking back. (An hour has gone by.) She calls me to "give me updated information" I walk in and they say they didn't change my oil. I don't what could have happen is 6 weeks ago but this place has hit the bottom of the barrel. Huge inconvenience for me as I drive across town to go to where I bought it. Not anymore.

I came in for a simple oil change. I was asked if I knew that I had a recall item. I said yes a voiced a concern that there was a delay in getting this service. Next thing I know the service agent was doing everything in his power to take care of my concerns. He even helped me to fix a hot chocolate in the new machine and he said that it was going to be the best hot chocolate I had ever had and he was correct.

Love Honda World, if I decide to buy another car, that's
where I would go

I have been going to Honda World since I got my Civic in '11. They have done all my servicing and preventative maintenance. If they tell me something needs to be replaced, they explain why and show it to me. It's a little pricey but well worth it in my opinion.

My wife and I purchased our 2012 Honda Odyssey from the Swope dealership which came with a warranty. I am not sure why it came with a warranty, since we returned our car twice for the same problem and their solution was a duck tape fix or adrd more lubricant to the seal on the CV axle which was broken and causing a clicking sound. Often, I will just observe peoples actions and let the future be my judgement. I will not be purchasing a car from Sam Swope in the future. I have attached a photo showing the replacement of the drivers side front axle assy. Moreover, I am not sure why we had a warranty on the car?

Amazing service, I can't see myself going anywhere else. Everything is so well ran and organized, not many other places can take in a dozen cars at once like they do.

I would like to request Honda to raise cent to the service Manager pay so that they will not use costumer car to make pocket money to feed their family......Plz think twice B4 take ur car to the service in Honda World,,,,,

After I made my appointment to service my car on Wednesday July 29th, I stopped by Friday, July 31, to see how everything was going since I haven't heard from them. Come to find out that they loss the key for my car and tried to charge me around $130 to replace the key when if should be free of charge since they lost it. They are in construction and apparently I dropped my key off in the wrong spot where they can have access to. They didn't make it clear with the instructions. Very unprofessional and incompetent. Josh was
the name of the customer service person who started yelling. The only person who was nice to me this morning and actually gave me somewhat of a response was nick. Nick felt sorry for missing my appointment on Wednesday and offered me a spot for the same day. When we asked josh he got mad at him for giving methe spot on the same day. At least wait until the customer leaves to act that way. So unprofessional and rude for a great brand.

My service advisor, Michael Phillips, was very customer service focused and friendly. He exceeded my expectations, for excellent customer service.

I am so impressed with this place!!!! The people who work here are very nice and helpful. They make you feel important. I had a not so pleasant experience with 2 different car lots and this has been a very pleasing experience. I will tell all my friends where to shop for a car and I will not go anywhere else for another one.

I can not speak highly enough about this dealership! Doug Alsman was my salesman and did a spectacular job. If you are in Louisville this is your man! Everyone else gave wonderful personal attention and care from top to bottom. Take your business to Honda World without a doubt!

Debra Judd was very knowledgeable and kind. My car was repaired in a timely fashion. Thank you for treating my car as if it were your own!

First let me start off by saying that I service my Honda insight, Honda Pilot, 13 accord coupe, and my 2016 accord. Before this incident I have never had any issues with Honda World. A week ago, I took my accord in for a diagnostic test and they gave me the diagnostic report. Without my permission or consent they put my 2016 accord in the washing machine (I hand wash my cars), I had swirl marks all over the hood and the whole left side of my car. I called and told them about this issue and they told me to come in. I come in there after 45 minutes of traffic this is rush hour mind you 4:30 - 5 after work, and I speak with Great Whitehouse, who is supposedly a manager. Basically, Great WhiteHouse just tells me I'm wrong and he's right. I explain to him that before this "car wash" their was no swirlmarks on my hood and on my left side of my car, but he persists that I'm making this up. I leave, because after work, after spending 2 hours in traffic, their is no point in arguing with Whitehouse. I will file a complaint with BBB and if they cannot resolve my issue, I will file a civil complaint with the Office of Circuit Court Clerk.. My car was 100% perfect, no blemishes, no swirl marks before they put it in the machine. Do yourself a favor and do not go to this dealership!!!! If I could give 0 stars I would. I wil

I had been in contact with a lady by the name of Jordyn Harris who was very responsive HOWEVER when I sent my daughter to check out the vehicle I had been speaking with her about, the vehicle was in reconditioning. She let me know as soon as it was out, my daughter went back to the dealership only to be told it was sold. Jordyn was telling me who we needed to ask for and everything. She got there within 30 minutes. We were advised by a gentleman it sold online. This is very rude and irresponsible on their part. I will NOT be buying from there. I also messaged Jordyn back after my daughter was told the car was no longer available and how angry I was about it and she just never responded. It's easy to apologize to someone but I couldn't even get that!

I was recently involved in an auto accident and found out that my brand new 2012 Honda CR-V was totaled. I called Shermon Sanders, the sales associate I worked with to get this car and he immediately worked to find me a new CR-V in the same model that I liked. He even remembered the color I wanted from the last time and found one that was close to that color. I received such excellent service from the sales associate who worked with me to the finance manager and made sure that I was very happy with my car selection. Thank you to Shermon, Brandon Bennett and all the other people who worked with me this time around to help me out of my difficult situation.

This had to have been the most unprofessional displays from any company in my experience of car negotiations. I had been talking with them for four days straight about a vehicle they had posted on cargurus and come to find out the car had been sold been they even posted it. And what makes me mad the most, we had scheduled a appointment to drive from out to of State to come see and buy the car and if it wasn't for me calling about the car and feeling of uneasiness, me and my family would have driven from another state to see absolutely nothing. This was ridiculous. I'm am extremely disappointed and never even got an apology for there lack of professionalism, thoroughness about their own products, and decency.
I don't recommend honda world of Louisville at all. Thank you.

This is the fourth vehicle that we have purchased from the Sam Swope Auto Group in the last five years and the second from the Sam Swope Honda World dealership. We keep coming back because of the great selection and outstanding customer service. Andre Uchitel our salesperson and David Lail the Finance Manager helped to make our experience as easy as possible. Although no process is perfect; we have averaged 3 hrs or more per deal, the outcome is always to our satisfaction with a great price and a great product. My wife loves her 2012 Honda Accord SE. We will continue to always make the Swope Group our first and usually the last stop on any of our future car buying trips.

To a person, the people are nice and knowledgeable. Too many mistakes during the entire buying process questions the mangement oversight of this business. Mistakes on getting my vehicle ready for delivery, I was not aware of the mileage on what I thought was a new vehicle until after I agreed to the price, it may be acceptable for some, but for me, someone should explain why the vehicle had over 400 miles on it before we talk final price. The sales paperwork was incorrect twice which would of had me paying more for the vehicle than what we agreed. Then the vehicle registration was not completed and only after a phone call with 4 days remaining on my temp. Registration, I finally had someone help me straighten it out. Im sure you can find a better store to buy a vehicle from. If you do, triple check every step in the process.

Update June 2017
Service department is overwhelmed. They will not accept appointments for an oil change but expect you to wait over 2 hours when you show up. Pathetic. Go somewhere else.

Was offered an insulting amount on my trade in at this location. Will never shop here for a car again!

Only rated one star because zero wasn t an option. How do I count the deceptive tactics. The car I went to purchase was advertised online as a certified used car and the price was negociated as such. In the very end it was disclosed that it was not certified, even though I could show them the advertised picture on the web of the car indicating it was. In negotiating price, I asked salesman Lewis Ray if he would be willing to show me the price the dealership gave on the trade in when they purchased the car on the lot. I was told We have no way of knowing that. There is no record of that. Really? A dealership has no record of what they paid? Just tell me you are not willing to show me, which most reputable dealerships are willing to do.

I was made to wait a long time to see interest rates and was given the impression I would be able to see multiple rates. The finance guy would only show me one rate sheet from one lender. The rest he said, don t have printed offers but that I should trust him that it was the best I would get anywhere. 4.74% for someone with exceptional credit is not good enough when you are only willing to produce one offer from one lender. Plus when negotiating price I made it clear that getting a great interest rate was critical and was given the impression my rate would be well below 4.75%.

This dealership clearly uses any tactic possible to get you on the lot. The finance man admitted the rates posted on their website are just for advertising purposes and to get people on the lot. We were first drawn to the lot by two cars posted on the web which both happened to sell just minutes before we arrived. The lot salesman said, The girl s job who you spoke to on the phone (the one who said the card were on their lot) is to get you on the lot. She doesn t know what we have and don t have.

The biggest strategy to be weary of on this lot is the wear down tactic. They are going to make the process lengthy! My buying process was well over 3 hours long. In the end I walked due to deceptive advertising of the car as certified during the negotiating process and the bait and switch at the end, in addition to the less than transparent rate process.

Worst car buying experience I have had in any of my six buying processes. I wasted several hours, but I won t waste one more second with them.

Del Clark of Sam Swope Honda World helped me with leasing a 2016 Toyota Camry, which actually came from Toyota of Louisville. He was great, as was Phil Clayton of Toyota of Louisville! The entire experience from start to finish was the very best I've ever had! Thank you, thank you, thank you, Del & Phil.

Always so thorough, happy to help, and efficient! So happy to have found a location and people I can trust!!

Representative was very helpful. Very professional to find the issue and fix it. Pretty busy and wait for 4 hours without appointment but they will arrange shuttle for you, very convenient and thoughtful.

Honda world service center did great job. Mike K. was very helpful and took the time to check on our warranty and very knowable. very happy

I had an unfortunate experience with this dealer this week. This review is based on the car buying experience. Working with the service department has been positive in the past.

After an initial visit at which I received an estimated price I checked online. The internet price was given to me over the phone and was a better one which meet my family's needs. I then called back to confirm that the price was an "on the road price" which was verbally confirmed.

The next day I called to schedule a test drive. On arriving at the store I realized that they were not ready for me and I did not get the sense they were prepared for my visit.

One day later I called back to get some basic pricing information. After finding out that my sales representative had been changed they advised that they would have to find out the information and call me back. A couple hours later after having had no response, I called back. I was then advised that the price was actually notably higher than the last price and that the last price given was not complete, despite me getting this confirmed over the phone. They also advised that this had next to no room for negotiation. It simply felt that it was not worth their time to work with me.

This was a negative experience as I felt they were working to get me to test drive the vehicle and meet with a sales representative in office. Clear and transparent pricing would have felt more honest and not left me feeling unhappy with the experience. It also felt like they simply decided not to work through this process with me and discuss options to help meet my vehicle needs.

Be sure to get a thorough understanding of the price in writing and not just through a verbal statement. Through the process everyone was polite and friendly but unfortunately it left me feeling frustrated.

We leased our fourth Honda at Sam Swope and the total experience was excellent, as usual. Our sales person was upfront and clear about each aspect of the transaction. Dylan, the young man who went over the features of the new Odyssey, was very helpful in setting the controls just the way we wanted, was a welcome addition to the process. We recommend anyone looking for a new or used vehicle visit the Swope auto group.

We recently purchased a 2015 Honda CRV Touring with only 7200 miles. Not only were we not pressured, but we were given the information to compare this vehicle to other models and years.
The wonderful follow up that they offered to provide information about Honda, warranties, and service was unbelievable. They even went so far as to work with us on all the new technology in our vehicle. Thanks to all the people that helped us from sales to technology. We will be telling everyone to go to Honda World in Louisville for a new or used vehicle. Patrick and Mary Carnes

It was great. They are always so nice and honest. Sometimes it takes a little bit longer than expected, but they always do a great job.

Was the most efficient, clean, and friendly dealership we had ever been in. Hope you will consider buying the Honda/Ford dealership in Columbus, IN. From the first contact with Beau to the finishing w/ Holly the Delivery Specialist, was by far the most comfortable and quick car we have ever purchased. You can tell everyone there works as a team and that is so nice.

Thank You so much for they great experience!
Mr. & Mrs. Steve Huffman

We got screwed. My College daughter, put her trust in these people, she even convinced me. I didn't like the idea of the purchase of a 2013 KIA Rio Lx. I would have thought any reputable dealership services would have replaced the spark plugs and oil change, but nooo. My Daughter drove this car from Louisville KY to Fort Collins CO, where she goes to college. Less than a month of having the car. Check engine light flashing, catalytic converter pretty much destroyed, spark plugs shot. Over $300 in repairs that should have already been done. Don't go here people. Save yourself and your money.

I had the pleasure of working with Chris on finding my dream truck. He is super friendly and knowledgeable. There was no pressure and I was super happy. It was a used truck and found out once i got home that one of the rims had a slight bend in it making the tire slowly leak. Chris hooked me up with a daily loaner for free and fixed the tire with no questions asked. Customer service was a 100%. Must go visit him if your looking for a new vehicle.

Easy to schedule, great communication throughout the process, spot on explanation of what to expect and cost and car was done earlier than expected. Mike was really on top of my service request and made me feel like a priority. Will definitely return with my Honda needs.

Very knowledgeable staff. Service done in a timely fashion.

Service advisor was well informed on the maintenance of my vehicle. I followed most of her recommendations and quoted price was maintained. Another great experience at Honda World!

Joseph Cissell was my adviser and he was Awesome! He took care of my maintenance and explained how the remainder of my pre-paid service worked. He was very knowledgeable and also fielded questions about upgrades both OEM and aftermarket. Outstanding service.

Called this morning to verify a used 2015 Infinity QX80 was still available. Spoke to a nice man who said it was and scheduled an appointment for me to test drive it at 5:30pm this evening. I arrived a 5:25pm, waited 30 minutes only to be told that the vehicle was in reconditioning . Asked me to come back tomorrow?! Thanks but no thanks. I went across the street to visit Louisville Infiniti and had a much more professional and courteous experience.

Went to purchase a vehicle I found online. Arthur Wilson was extremely friendly and a pleasure to work with. Arthur was never once tried to over sell the vehicle and he never made us feel pressured into purchasing. I would recommend Arthur to anyone and everyone. Also worked with Richard Span who treated us fairly and was also a pleasure to work with. These two have integrity and conduct their business with the highest level of customer service.

Extraordinarily disappointed - dealership never ordered the requested part before my appointment.

I called & made an appointment for to have a specific part replaced on my Honda wherein I spoke directly with the service department. Several days later I arrived to my appointment & waited an hour before I was told that they didn t have the part in stock. They then told me they couldn t get the part for at least a week. The staff member I spoke to was terse & uninterested in my concerns about the situation.

I asked the parts manager to perform diagnostic as compensation for the situation & they agreed; unfortunately, I m still waiting on the car two hours after that conversation. I have used this establishment before, but I will not be returning after this experience.

Honda World staff are very courteous and take care of my car needs in a timely, professional manner, I always feel well taken care of and confident that my car is being maintained properly.

My only experience was for an airbag recall, but the service was great and they were as fast as they said they would be on the job. I cannot attest to pricing since this was just a recall.

My dad suggested I go to Honda World to buy my first car, because he had been impressed with Nick's service when buying a new car a few years ago. Nick was helpful, straightforward, and made the whole process easy for me. I bought a used Honda Accord and feel great about my purchase!

I just had some recall work done on my CRV. Everyone was friendly and service was very fast considering how busy they were.

Darlene was fantastic and took care of me very well. Also liked the email/text service completion notice with invoice amount.

Overall great service. Made my appointment and was greeted by Kathy. Very quick and efficient scheduled service.

This was the best experience we have ever had with buying a car. The salesman we worked with, Ryan Anderson, did a fantastic job. We will certainly come here in the future.

total sales RIP off. shop online. they are horrible.

They are holding a check that my mother put on a car, and for 2 days we can't even get anyone to answer the phone, or a call back from Connie, my mother left messages telling Connie what she needed to do so that she was able to pick her car up, but no response at all. This is horrible customer service Someone in finance was even very rude to our sales guy(Kai)on phone in front of us. He said WOW, he's having a bad day. That's not professional at all. My parents are seriously thinking of just going somewhere else.

This was the second lot that I went to in my search for a car, but the first one where someone actually helped me. Jordan was super helpful without being pushy! I test drove the car that I eventually bought right before they closed one night. He texted me the next day instead of calling which I loved! It was so easy every time that I thought of a question to just shoot him a quick text rather than calling the dealership, asking for him, waiting on hold, and then him possibly not even being available. I loved that I was able to ask questions while I was thinking of them. It gave me assurance that I didn t forget to ask anything. I would (and have already) highly recommend Jordan!

Great things to say about the lot too! I will definitely be starting my next car search at Honda World. I purchased the maintenance package with my car and feel like that will be well worth the money. I feel really great about the car that I bought. It is in great condition, clean, and I feel like I got a really fair price on it.

The sales manager seemed more interested in bragging to me about how large of a selection they had than actually focussing on finding the car that was the right price for me. The salesman was completely disinterested in selling a car. This was the third time we had visited the store and the first time someone actually spoke to us.

Staff were both courteous and efficient. My service was completed 20 minutes ahead of schedule. The high level of service was very refreshing and has given me a different opinon of taking my car to the dealer.